ADP Workforce Now Erfahrungen

Vorteile

Eine umfassende Plattform für Personalmanagement, Lohnbuchhaltung und Talentmanagement.

Nachteile

Ich habe keine negativen Erfahrungen mit ADP gemacht.

Vorteile

The ability to allow all of workers to connect through a single app and see everything they need to see for their job that day

Nachteile

Some of the abilities need to be updated because it's still a little janky on Android

Vorteile

Excellent reporting functions, very good core product with reliable delivery. Ability to do time data imports / mass updates very good.

Nachteile

ACA / benefits module was a bit funky, did not want to recognize an offering that did met MEC but not MV. For that reason, we used another solution for ACA filings.

In Betracht gezogene Alternativen

Paychex Flex

Warum ADP Workforce Now gewählt wurde

ADP had a better national scale for service and delivery which we felt our small provider could not meet.

Gründe für den Wechsel zu ADP Workforce Now

Better database function, better capability. High turnover business and Paychex had some limitations ADP did not. Seems like point of emphasis was different for each vendor. ADP was more inherently "top down", which worked better for our organization. Paychex was pitching some nice employee empowerment features, but that wasn't a good match for our structure, and ADP could do all of them, it just may have taken a step or two to implement.

Vorteile

I think the ATS functionality is very neat and user friendly. I love that you can customize it to fit your recruitment process, uploading templates for communications, status changes, posting questions, etc. I do like that there is an integration with Ziprecruiter as well and the ability to add a referral progam.

Nachteile

I think the access permissions and the ability to create security profiles i think is just not a strong point. There have been several times when trying to assign admin permissions that will just not work as intended or end up creating another problem like the restrictions in the profile caused them to not have access to another function when it should not be related, etc.

Vorteile

It is very intuitive and the implementation process is thorough and accurate. The reporting module is outstanding with already written reports to creating your own. The communication from ADP is second to none.

Nachteile

There was some misunderstanding during implementation but easily resolved. I don't like that the benefits module is a 2nd phase as opposed to rolling out with the payroll module. It will require a 2nd go round of payroll auditing.

In Betracht gezogene Alternativen

BambooHR

Warum ADP Workforce Now gewählt wurde

Primepay we're unresponsive, unreliable and inaccurate

Gründe für den Wechsel zu ADP Workforce Now

Value for money and a top leader in the industry

Vorteile

The simplicity of the app and the new updates really made the app much more than what it used to be. Ease of use as well as all the tools you have available. Everything you need in one app.

Nachteile

Before the updates the app could be slow at times. Even now the app can be a bit slow especially with logging in, but nothing that should deter anyone from using the app.

Vorteile

I really like that ADP Workforce Now is easy to navigate

Nachteile

I haven't found any issues with ADP Workforce Now.

Vorteile

As a new employee who uses this software, I found no issues with it whatsoever. It was user friendly and comprehensive; further, I was able to get my work done in an expeditious manner.

Nachteile

Technical support resulted in calls being transferred from one assistant to another; however, our problem was resolved and that was greatly appreciated.

Vorteile

-Ease of Use
-Manager friendly
-Great TPA for government filings

Nachteile

- Security permissions can be hard to figure out
- If doing payroll for multiple companies, starting payroll on one locks all companies

Vorteile

I like that it is a one stop area for all employees needs.

Nachteile

The price was just too expensive for a small company. Was hard to get to the right place when calling customer service.

Vorteile

It was very easy to use, loved that you could view your W2 online and not have to wait for the mail. It was easy to clock in and out.

Nachteile

I did not like how you couldn't see your "Pay to Date" for your current hours in that pay period.

Vorteile

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers.

For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Nachteile

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place.

Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

In Betracht gezogene Alternativen

Workday HCM

Gründe für den Wechsel zu ADP Workforce Now

At the time, the name carried a good amount of weight. Not having prior experience utilizing a similar system and bringing ADP on at this time, it provided more confidence on our end to know that we were using the tool that the majority of the industry was using.

Vorteile

ADP has automated several process that used to be manual.

Nachteile

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

In Betracht gezogene Alternativen

Paycom

Warum ADP Workforce Now gewählt wurde

CDK was sunsetting their program. ADP and CDK used to be one in the same therefore we were under the impression that ADP would have more dealership experience when it came to payroll.

Gründe für den Wechsel zu ADP Workforce Now

Again because we were under the assumption that ADP had more dealership experience when it came to payroll because they used to be a part of CDK (which is a dealership accounting software).

Vorteile

Easy to use for all employees, big company, so a lot of the kinks in the software were ironed out a long time ago. Employees know the ADP name and the system can be easily trained and implemented to new hires

Nachteile

our company does property management, which means we need different "departments" (aka properties) under the umbrella management company. It tooks us upwards of 6-8 weeks sometimes to have a new property set up in the system. We always got routed to different departments in ADP with little feedback/response until we escalated the issues out of sheer frustration.

In Betracht gezogene Alternativen

Paycor

Warum ADP Workforce Now gewählt wurde

cost and ease of use

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu ADP Workforce Now

ease of setting it up and promised a good customer manager.

Vorteile

ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

Nachteile

Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

In Betracht gezogene Alternativen

Dayforce HCM und Paycom

Warum ADP Workforce Now gewählt wurde

Ultipro is not as supportive and does not have the functionality of ADP.

Gründe für den Wechsel zu ADP Workforce Now

Previous knowledge of system and not paying for something we wouldnt use.

Vorteile

WorkForceNow does have a ton of features. They're great features if you can figure out how to use them. Don't expect a rep t help you learn if you're a smaller (less than 500 employee) company.

Nachteile

The platform is extremely old, confusing, and clunky. It looks like a web 1.0 portal and is extremely complicated to use. You basically have to have an employee that dedicates 100% of their time to learning their platform. Customer service is also atrocious unless youre a huge company.

Vorteile

I like that ADP gives you complete control over all aspects of HR & Payroll within workforce now.

Nachteile

Because it is so customizeable, there can be issues getting feaetures working or fixed. Also, the sales and implementation team are hard to get ahold of once paperwork is finalized. They seem to disappear and work on their own schedule without feedback, regular updates on progress, etc.

In Betracht gezogene Alternativen

Homebase

Warum ADP Workforce Now gewählt wurde

Paychex was more "on rails" and didn't allow some customization that we needed. Also, their time & attendance app was terrible. I spent more time fixing time clocks than anything else.

Zuvor genutzte Software

Paychex Flex

Vorteile

Lots of customization in reporting and accesses

Nachteile

Very obvious that they acquired many pieces along the way - isn't a seamless product. For example, if you are building a report and search for "pay rate", three different options come up. Several updates (like employee state taxes) require you to make the change in multiple spots instead of changing it once and that cascading to all impacted areas.

Vorteile

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

Nachteile

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

Vorteile

Pretty user friendly. Screen layout is easy to follow. Once employees are trained, they usually don't need any follow up.

Nachteile

Updates and changes are too frequent. Constant change. The Benefits sections is very hard to manage without support from ADP and working through Open Enrollment is very challenging. The Carrier API feeds are very complex.

In Betracht gezogene Alternativen

Paycom

Warum ADP Workforce Now gewählt wurde

System functionality did not meet needs with growth of company.

Zuvor genutzte Software

Paychex Flex

Gründe für den Wechsel zu ADP Workforce Now

System functionality

Vorteile

I like the employee experience through workforce now. I love that my employees can manage their employee files on their own. Adding benefits, changing tax forms, changing contact info. Signing off on policy documents. this is all great and the reason I picked ADP.

Nachteile

My biggest issues are items that didn't even occur to me to check into. Customer reporting is a waste. I have yet to create a report that meets my expectations. Something as common as 401K audit reporting (which should be standard) has fallen below our expectations. And something as simple as a scheduled monthly birth date and anniversary date report has been difficult. After investing several hours of my own time I've just given up. Most recently I've tried to create a summary report from time cards and something as simple as wrapping notes is not possible. I expected more from a company as widely used as ADP. Even our CPA commented on issues with EOY reports from other clients.

Second issue is support. I was told I would have a dedicated support person to assist me if found I was not getting the needed attention from the support line. I emailed my dedicated support person within a few weeks because I was having a hard time resolving an issue. She promptly wrote me back stating she was no longer in that position, when I asked who was I received no response. I went back to my implementation specialist and she informed me that they no longer have that resource available to their clients. I was speaking to a third party and was told she had heard that about ADP from other clients. It sounded like they do this with all new clients. If that is true it's not cool at all! I've found support to be hit or miss. Making appointments has worked best for us, but not always.

Vorteile

Love having everything on the same platform; payroll, benefits, T&A, and reporting. For the most part I love the ease of using the product. While updates are important to stay compliant and current with needs they create havoc with current setup.(growing pains!) I have been using ADP products since 1990 and this platform is by far the best and easiest to use. Love the training bites on the top of pages.

Nachteile

I only have cons with specific areas of WFN updates and not the overall WFN platform.
1. Time & Attendance - Current update of moving hours to payroll we lost that the function where the system will stop the import to payroll if there are exceptions and either make you acknowledge the exception or delete from the time card. Example: A manager approves a time off request for a closed pay period. The hours flow to the current pay period. Since it is just hours (because in wrong pay/time period) there are no dollars. When doing a payroll reconciliation we tie hours & dollars. When it's a company of 400 employees this is like looking for a needle in a hay stack. I'd rather be stopped and asked to note the exception before I can import.
2. There needs to be more flexibility with the restrictions within time and attendance. Example: We want to restrict an employee to only being able to swipe in 5 minutes before the start of their schedule. If they are 5 minutes late I don't want them restricted; they should be able to swipe in even if they are an hour late. (The old ETime allowed this and it was very helpful in controlling OT because employees had to immediately go to a manager to get permission to start or stay later than their scheduled time vs. seeing the next day when reviewing time cards)
3. Wage & Garnishment - Need easier reports to get what is needed

Vorteile

As a practitioner the options within the modules has been fairly easy to setup. It has the capacity to do so much more than we are doing in our department currently, and the introduction of ADP Mobile has elevated the service to our associates.

Nachteile

Ease and functionality could be improved. Again minor things but do contribute to the overall experience.

Vorteile

1. Flow from ADP payroll to ADP Retirement Services
2. The upgrades to WFN have been beneficial
3. I like being assigned an OE Specialist for my benefits open enrollment.
4. Employees can print their own W2 form; self service options
5. I do like the customer service specialist option if I have a difficult or complicated issue

Nachteile

1. Pulling data from payroll and benefits using reports is difficult
2. The customer service reps (not the specialists) seem to have a route to handle an issue. By the time I am calling I have narrowed down some possible solutions and instead of listening to where I am in the process the CS rep seems to start at the beginning and goes through solutions I have already tried. They make suggestions or try things that I know are not going to work.
3. There are times when I don't know what I don't know and in setting up something in ADP I do not know what the ramifications are of a decision I have made. Ex: I should have signed up with ADP Retirement Services at the beginning of the year, not the 3rd quarter because when running end of year reports I was missing pertinent data because the deduction codes for the 401k plan were changed to new codes. Didn't seem like a problem at the time, but for my end of year processing it has been a nightmare.
4. I wish the portal page/log in page was more dynamic in order to create a more interesting home page
5. I do not always find answers or help on the Support Pages. Ex: how to set up my employees in a new HSA account.

Vorteile

The software provides a wide range of features to manage employee data, benefits, payroll, and compliance.One of the standout features of ADP Workforce Now is its user-friendly interface. The dashboard provides quick access to all relevant information and tasks, making it easy to navigate and complete tasks efficiently. The software is also highly customizable, allowing us to tailor it to our specific needs and preferences.The payroll processing feature is also a major advantage of ADP Workforce Now. It provides accurate and efficient payroll processing, which is essential for any HR management software. The payroll module is comprehensive and includes features like time and attendance tracking, tax filing and compliance, and direct deposit options.Another pro of ADP Workforce Now is its excellent customer support. The support team is knowledgeable and responsive, always providing quick and effective solutions to any issues or questions we have encountered.

Nachteile

One of the cons of ADP Workforce Now is the complexity of its reporting features. The software provides a range of reporting options, but navigating and creating custom reports can be challenging for users who are not experienced in HR management.Additionally, the cost of ADP Workforce Now can be a bit high for smaller businesses, which may make it less accessible for those with limited budgets.