SAP Concur Erfahrungen

Vorteile

Hotelkosten müssen unter Umständen nicht mehr verauslagt werden. (Gilt nur sofern das Hotel auf den Prozess eingestellt ist und am besten 1 Tag vorab bereits gebucht wird, was leider häufig gar nicht der Fall ist, das ist der einzige Vorteil für den Reisenden!)

Nachteile

Jede Reise muss über ein Concur eigenes Portal gebucht werden welches dem anderer Plattformen einfach nicht gewachsen ist, es werden immer nur wenige Hotels angezeigt Preise erst nach Bedienung einer unnötigen Schalter "Preis anzeigen" keine Bilder (Zimmer), das macht den Vergleich sehr mühsam und führt zur paradoxen Situation dass der MA weiter über Booking auswählt und dann das Hotel umständlich auf der Concur Plattform sucht um es dort zu buchen. Der BuProzess dauert dann ebenfalls wesentlich länger. Im Hotel ist dann ft kein Einchecken möglich da Hotels nicht auf die Kostenübernahme vorbereitet sind eine Vorabzahlung ist dann weiterhin durch den Mitarbeiter notwendig, weiterhin führt das zu Diskussionen mit der Rezeption und längeren Wartezeiten.
Jede Reise muss im Nachgang über das Portal nachgepflegt werden, Belege einscannen ablegen hochladen mit den Vorgang wieder verknüpfen ect. bishin zur steuerlichen Trennung (Aufschlüsselung) jeder einzelnen Ausgabe Beispiel Frühstück 10 € davon 3 € 19% MwSt. 7 € (7% MwSt.), die Eingabe der Tagespauschalen ist eine Klasse für sich man verzichtet dann lieber auf das Geld.. Dieser Tätigkeit schließen sich weitere Prüfvorgänge durch Vorgesetzte und Buchhaltung an schließlich werden Tagespauschalen wesentlich später gezahlt als vor der Einführung oft nur auf Nachfrage. Für die Eingabe einer Abrechnung bezahlt das Unternehmen übrigens für jede Abrechnung einen 2 stelligen Betrag in Euro abgesehen von der investierten Arbeitszeit. :(

Vorteile

SAP Concur bietet eine ganzheitliche Lösung für das Management von Geschäftsreisen und Ausgaben. Es ermöglicht Unternehmen, Reisen zu planen, Ausgaben zu verfolgen und Compliance-Richtlinien einzuhalten.

Nachteile

Aufgrund seiner umfassenden Funktionen kann die Einarbeitung in SAP Concur und die Anpassung an die individuellen Anforderungen eines Unternehmens komplex sein

Vorteile

Ich habe vor kurzem begonnen, diese Software zu verwenden, und bin sehr begeistert.

Nachteile

Bisher habe ich keine Nachteile bei der Verwendung dieser Software gesehen.

Vorteile

Die Rechnungen können fotografiert werden und anschließend hochgeladen und mit einer Ausgabe der Kreditkarte zu einem Datensatz verbunden werden.

Nachteile

Dieses Programm ist das Gegenteil von Intuitiv. Wenn Du beim -Abrechnung absenden- einen Fehler in der Zeile hast, lässt er dich nicht weiter aber sagt dir auch nicht wie du dieses Problem behebst oder WO der Fehler zu finden ist. Sehr frustrierend. Wenn ich bei einem Anmeldeformular im Internet etwas nicht ausgefüllt habe, macht mich das Programm sofort darauf aufmerksam. Wieso schafft es SAP Concur nicht?? Wenn man keinen Support bekommt, sucht man stundenlang oder muss warten bis einem geholfen wird. Ansonsten kannst Du deine Abrechnung einfach nicht abschicken, weil das Programm es nicht zulässt.

Vorteile

Das System ist recht intuitiv die Belege können wunderbar eingescannt und hochgeladen werden. Damit hat man jederzeit eine Übersicht über den Stand der Auszahlung und es wird auch gleich angezeigt falls noch etwas fehlen sollte.

Nachteile

Leider ist das System bei uns nicht in die Entgeltabrechnung integriert. Die Zahlungen laufen daher separat über die Buchhaltung. Eine Integration wäre ja sicherlich möglich aber wird bei uns nicht gewünscht.

Vorteile

Die simpel gestaltene Oberfläche, die einfache Online Bookings Funktion, Auftrags Verfolgung

Nachteile

Die Darstellung unter IOS oder Android

Vorteile

Mit gefällt zum Beispiel, dass ich bei der Reisebuchung auch eine Kartenansicht in der Hotelauswahl habe und unter mehreren Optionen bei der Hotelauswahl wählen kann

Nachteile

Die Abrechnung einer Reise finde ich nicht ausreichend strukturiert und unübersichtlich, wenn man es nicht täglich macht. Es ist leider nicht selbsterklärend und man wird nicht durch ein Abrechnungsmenü geführt.

Vorteile

Mit SAP Concur kann jeder Mitarbeiter leicht und unkompliziert seine Reisekostenabrechnung machen.

Nachteile

SAP Concur hat eine nicht so moderne Oberfläche und sieht somit etwas veraltet aus.

Vorteile

We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.

Nachteile

The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.

In Betracht gezogene Alternativen

Warum SAP Concur gewählt wurde

Gründe für den Wechsel zu SAP Concur

Vorteile

Concur makes it very simple to fill out expense reports, upload receipts even by sending them straight to an integrated email. I love the simplicity of filling out reports as a user!

Nachteile

Concur was slightly difficult to map at the account level within our ERP. It took a lot of manual work to get implemented and accurate. Post implementation, everything has been smooth, but was a slight headache when implementing it!

Vorteile

Our field users did not have a hard time logging into SAP Concur.

Nachteile

It wasn't easy for us to update our own information in SAP Concur without it de-syncing the export. There were also extra fields that users had to select N/A for on many transactions. Adding extra clicks and time, which lowered employees ambitions in completing their expenses.

Vorteile

Swift and easy to use when doing your expenses with taking pictures of receipts making it the best in my experience!

Nachteile

Never had any issues with using this so none to mention

Vorteile

SAP Concur protects all our personal data from any virtual threat.It helps us manage all our work activities and corporate expenses like pros,also controlling the development of all our employees corporate travel is a breeze.

Nachteile

SAP Concur does not have any negative or unfavourable factor.It is a high performance software that improves all our work operations.

Vorteile

It is very user-friendly platform that one can use. You can easily submit requests for travels, expense reports, book flights and hotels with just a few clicks. It also has a mobile app support where you can easily upload receipts and submit expenses.

Nachteile

The customer support is not the best. If one is calling the phone line sometimes it can wait up to 20 minutes for an agent.

Vorteile

SAP Concur is used in few selected departments in my organization, my business unit being the main. I like that it offers iOS and Android mobile apps which makes it easy to carry out accounting tasks on the go.

Nachteile

However, the mobile app has limited features compared to cloud-based.

Vorteile

With a lot of training it’s really detailed

Nachteile

You have to really pay attention and it could be really hard to navigate sometimes . One of the other ASM are still struggling

Vorteile

Unlike most alternative online accounting tools, SAP Concur has a well functioning mobile application.
2 and 3 way matching tools enables me to detect discrepancies rapidly when paying vendors.

Nachteile

I have been using this tool for almost four years now and I have never experienced drawbacks.

Vorteile

What I most liked about SAP Concur was the expense reporting and easy receipt photos upload.

Nachteile

I can’t recall anything I least liked about SAP Concur

Vorteile

The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization.

Nachteile

Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SAP Concur

Vorteile

we liked NOTHING. they actually only added extra work for our corporate CPA, they were supposed to make it easier. ha! #FAIL

Nachteile

they treated us like we simply did not matter. horrible support.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu SAP Concur

Vorteile

Straightforward administration setup wizard
Ease of importing receipts
Integration with our corporate bank account, credit cards, and purchasing cards
Ability to customize limits and alerts
Ease of administering multiple profiles for executives
Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports

Nachteile

The Beta version is full of bugs
Developers refuse to support the beta version
Does not adequately track users who have used their corporate cards for personal charges and owe the company money

Vorteile

Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.

Nachteile

It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.

Vorteile

SAP Concur is pretty standard in the industry for that purpose. It has a few features and functions that can justify that market share. I enjoy the widespread connections between apps I regularly use for business travel (e.g., Lyft, Uber, our travel agency app) and Concur. As soon as my ride is done, there is a new expense available that I can add to my report. Most fields for each item are filled out correctly, so I only need to add the missing items. I also don't need to scan the receipt or attach it somehow. Speaking of connecting - that's the second significant advantage. While doing my expense reports on my desktop computer, I can quickly log onto my mobile app and take a picture of a receipt I don't have digitally - e.g., the bill from my restaurant visit. Both work simultaneously - so I don't get logged out if I use the other channel.

Nachteile

SAP Concur has improved its UI over the last few years, and it looks a lot more modern than it was before. Still, a few things are a bit old-school—for example, the view of an expense. I also approve reports for my team members, so I must open each expense and check the fields. At this point, this is still the old grayish windows-95-style form with the chained properties. What's possible can be seen when you enter an expense. Here, you see the properties in a somewhat modern design.

Vorteile

Concur makes it very easy to do expense reports for a sporadic traveler:

-expenses for the corporate card are transferred automatically (so one does not forget to claim them)
-the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated!
- receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee).

I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur.

Nachteile

Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few:
1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it.
2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.

Vorteile

User friendly. As a sales Rep in the field, Concur allows me to easily log, identify, report and submit my expenses. Dashboards and reminders allow me to easily view what is open, submitted and or approved. Mobile app is well developed and allows me to do 99% of my expense reporting via my phone. The only issue i have had in the past was a receipt not attaching to an individual expense. Concur makes expenses an easy task.

Nachteile

Create a file for receipt pictures. Instead of saving to my phone photo storage - or having to look for a receipt picture in my photo file, Concur should create a photo file exclusively for expense reporting via Concur. I believe Concur makes different capabilities harder to use than they have to. Most users (in my capacity) are using the same features every time so i should be able to customize my dashboard(s) with those features i use.Lastly, i have had issues in the past with a picture of my receipt not saving with an expense. Not sure if this happens alot, but it is troublesome if i delete the picture and or throw away receipt.