SAP Customer Experience Erfahrungen

Vorteile

Integration zu anderen Programmen wie Excel

Nachteile

Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.

Vorteile

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

Nachteile

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

Vorteile

As I said in a review I did before, I worked with other SAP systems or similar to this one to improve the experience of the clients we had in a small company, and it must be said that this one, like others, I liked a lot because of its functions in specific areas, such as: marketing, e-commerce, sales and customer service. Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer experience strategies.

Nachteile

I must admit that strange as it may seem, I did not find anything negative about this tool.

Vorteile

I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.

Nachteile

As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

Vorteile

i have big overview about materials in company, possibility have a lot of information on one place

Nachteile

adding new roles is all time problem, using correctly transaction is not so easy

Vorteile

I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Nachteile

The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

Vorteile

Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.

Nachteile

Training can be cumbersome and difficult to work through

Vorteile

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Nachteile

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

Vorteile

It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.

Nachteile

It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.

Vorteile

SAP offers a lot of features than can address most of the possible business cases.

Nachteile

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

Vorteile

Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already.

Nachteile

Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.

Vorteile

I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations -

- Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points.

- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors).

- It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system

- User access and administration is controlled through business roles maintained in SAP CRM system

- Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO

- Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed)

- Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners

Nachteile

I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high

But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.

Vorteile

The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Nachteile

Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

Vorteile

This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.

Nachteile

Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.

Vorteile

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Nachteile

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

Vorteile

A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner.
I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used.
And for what it costs, I really don't think it's worth it.

Nachteile

Limited functionality, especially considering the cost per license.
Quite closed system, difficult to integrate with third-party systems.
Assistance almost non-existent, slow and non-conclusive.

Vorteile

The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

Nachteile

I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

Vorteile

I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

Nachteile

It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

Vorteile

SAP Business Suite is based on SAP NetWeaver .NetWeaver provides the development and runtime environment for SAP applications and is used for the custom development and integration with other applications and systems.

Nachteile

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way but the only thing is that it also helps to achieve 'Single face to customer', which means the customer will not get regular & actual information independent of channel through which the he or she is contacting your company.

Vorteile

It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Nachteile

If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

Vorteile

data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

Nachteile

complicated to use.
its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

Vorteile

There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.

Nachteile

Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.

Vorteile

Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

Nachteile

The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

Vorteile

The CMMS application is good for parts tracking and that is about all

Nachteile

The process of completing a work order is very cumbersome and time consuming. After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.

Vorteile

Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

Nachteile

The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.