Paycor Erfahrungen

Vorteile

Das hat unsere Arbeitsqualität verbessert. Als wir Paycor benutzt haben, konnten alle Mitarbeiter elektronisch stempeln. Außerdem das hat uns viel geholfen mit den Themen Überweisung, Lohnabrechnung und Steuer. Das hat unsere Zeit auch gespart

Nachteile

Ich habe keine Nachteile herausgefunden bis auf die Preis ür eine kleine Unternehmen

Vorteile

Sales rep was amazing. Shout out to [sensitive content hidden]!

Nachteile

Implementation team was hard to reach...

In Betracht gezogene Alternativen

Paycom, Rippling, ADP Workforce Now und Paychex Flex

Gründe für den Wechsel zu Paycor

Cost and ease of use, ability to geofence for time punching

Vorteile

Ease of use to program and manage. The structure of the system is predictable and simple to navigate

Nachteile

Inconsistencies in our implementation. We have multiple IDs in various states. We discovered differences in settings which should have been the same across the IDs.

Advance notice of changes before they are released will also be helpful. Several times we’ve been surprised to find changes without knowing it was happening.

In Betracht gezogene Alternativen

Paycom

Warum Paycor gewählt wurde

Cost and less complex. The reporting and functionality was much better.

Gründe für den Wechsel zu Paycor

Ease of use and sales contacts were very helpful

Vorteile

It was easy to gain access to most recent paystubs.

Nachteile

It seemed slightly archaic in the design.

Vorteile

Self learning through training hub and articles

Nachteile

Calling into customer service can be frustrating. Changing user experience often.

In Betracht gezogene Alternativen

Paycom und Paylocity

Warum Paycor gewählt wurde

Customer service/ ease of use we're not satisfactory

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paycor

Were told we would have a dedicated client representative who we could always reach out to with questions about our organization.

Vorteile

The support team was great when you need help

Nachteile

The fact I had to reach out to support so frequently made it frustrating

Vorteile

Very user friendly. Robust system while not feeling overwhelming.

Nachteile

The updates. The updates have made things harder to find.

Vorteile

This product is quite extensive and offers so much for the small business or nonprofit.

Nachteile

The way they have certain tasks set up is not user friendly but their customer service is quick to respond and very helpful.

In Betracht gezogene Alternativen

Paychex Flex

Gründe für den Wechsel zu Paycor

We felt for our small nonprofit -having an outside expert handle our HR needs was best. Paycor was the best fit for our work flow.

Vorteile

Easy access to pay records. Provides information on time off and net pay.

Nachteile

Sometimes you have to hunt for some information on the application, like pdfs. Would like to see how it would show how my tax return would look throughout the year.

Vorteile

The experience with [sensitive content hidden]. She was so helpful, kind, and patient with all of my questions.

Nachteile

I called the help line once and was on hold for about ten minutes. For a small business owner who has very limited time, that was challenging.

Vorteile

I liked that all my information is in one place.

Nachteile

There was not anything that I did not like.

Vorteile

Ease of use, functionality, payroll processing made easy and reports options.

Nachteile

While there are a ton of topics not everything in the HELP too not everything is to find. Once you do find what you are looking for there's a how to video which is helpful. I don't think it's easy to navigate the help guide. I also find that setting up new earnings/deduction codes could be easier.

In Betracht gezogene Alternativen

QuickBooks Enterprise und Paychex Flex

Warum Paycor gewählt wurde

Worst system I've ever worked in. No ease of use on any function!

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paycor

Paycor provided the best demo, best price for what we were looking for with options that we could add later and again ease of use.

Vorteile

Scheduling - Pro version offers a team chat function that is a decently effective team communication tool (think simple Slack), and offers solid scheduling flexibility for employee scheduling that fits our business needs. We needed an option that allowed employees to communicate their availability on a week-to-week basis and Paycor's option largely supports that.

Easy to learn - really, the system is pretty easy to learn and get up to speed for new users.

Onboarding - certainly offered a cleaner and easier onboarding experience for new hire paperwork than our prior system.

Nachteile

Customer support - Support teams seem overwhelmed at all times. You never reach "your" customer service rep as they are busy serving 300 other clients like you. They lack follow through on completing tasks (expect to do some hand-holding) and follow up communication is poor.

Integration - no real ownership from the implementation team to help us successful onboard. Communication from Paycor team was severely lacking throughout the onboarding process.

Multi-systems - ATS, Scheduling, Benefits, and HR are really 4 separate systems integrated together. They mostly play nicely until they don't. Makes for an awkward user experience at times too.

Buggy - We have experienced on-going software issues that have yet to reach a resolution. Feedback from us and other Paycor users in the Paycor Ideas channel seems to show a small response, desire, or ability to make improvements from user suggestions.

In Betracht gezogene Alternativen

Paycom, TriNet Zenefits, Rippling und ADP Workforce Now

Gründe für den Wechsel zu Paycor

The scheduling side of the platform was the biggest draw to Paycor for our team as we compared it to competitor options. This aspect of the system has largely delivered the benefits we were hoping for, but other aspects of the experience are pushing us to reconsider other options for our HR Software platform.

Vorteile

Processing payroll is relatively straightforward. The ability to add new employees manually is laid out very logically and the steps are easy to follow.

Nachteile

The reporting functions and user permission functions are by far the worst part of Paycor. The filtering capabilities and tags associated with the filters in reporting is very confusing and often the information you need to view in a report takes several additional steps of manipulating data to view. Setting up users with different permissions is extremely cumbersome! There are almost 200 different customizable permission settings. When a setting is updated the user has to sign out and sign back in and often nothing has changed with their actual access even though internally it may show the user has access to a selection. The customer service representatives often just email you user guides instead of walking you through how to do something or fixing it for you (which they have the capability to do). It has literally taken several months of back and forth to get our [SENSITIVE CONTENT] access to Benefits Advisor, which can be done in minutes.

Vorteile

Paycor is an excellent payroll solution. The user interface is intuitive and easy to use, and it integrates seamlessly with other software. The customer service is outstanding, and they are always available to answer any questions I might have. Overall, I am very satisfied with the service Paycor provides.

Nachteile

While Paycor is a great payroll solution, it does have some drawbacks. It can be expensive for small businesses, and the reporting features are somewhat limited. Also, it could use more customization options for different businesses.

Vorteile

As an owner, I appreciate how Paycor's unified HCM solution streamlines the management of my workforce. The platform's easy accessibility and automation of routine tasks has saved me time and allowed me to focus on my core business operations.

Nachteile

While Paycor offers a comprehensive solution, I sometimes found the initial setup to be a bit complex. Additionally, their pricing could be more competitive compared to some other platforms.

Vorteile

The pay grid looks and functions well -- I appreciate that on the review page for pay roll, it's easy to click an earning code and quickly view what is being paid. I additionally like that earning codes can be customized on the employee level.

Nachteile

Some basic features of Paycor stop working or don't work well -- we have ongoing issues with the timeclock, and occasionally features that once worked will stop. The PTO accrual system needs serious work and the customer service is in serious need of improvement.

In Betracht gezogene Alternativen

BambooHR

Warum Paycor gewählt wurde

Coastal wasn't functioning well and wasn't a full HRIS.

Gründe für den Wechsel zu Paycor

Did not have payroll processing.

Vorteile

Eliminating paper, confusing, automating many process like evals and attendance points, ample training, surveys and analytics, the list goes on.

Nachteile

Customer service can be lacking, don't trust what sales tells you unless it's in your contract, if you elect the ODP feature be aware there have been complete fiascos with the provider bank. Launch had myriad errors in each EE file which required a week of all hands to audit and correct.

In Betracht gezogene Alternativen

TriNet Zenefits

Warum Paycor gewählt wurde

In each instance with different employers, the company outgrew what it was using

Vorteile

It is very user friendly and easy to navigate.

Nachteile

Our company has bought pieces ala carte-- so it is a cluster--not Paycor's fault.

In Betracht gezogene Alternativen

ADP Workforce Now

Warum Paycor gewählt wurde

There was not enough options and was not user friendly. Also payroll was a pain.

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paycor

They had a great sales pitch and good customer service, implementation people.

Vorteile

Paycor is defined by its huge contribution to automation which eventually saves time and energy on tasks. It is a reliable tool for handling employees data. I have generally been in the forefront to making the goals of the company come true. Paycor has played an important role in ensuring this. It is easy to use.

Nachteile

Generally amazing. Paycor has no serious bad side. It is easy to learn.

Vorteile

Paycor is a great company that cares about its customers and their businesses. They support our company by buying our products for their events and their product works great to support our business needs

Nachteile

Some aspects are DIY that would be nice to have a little more hands on help with - setting up new states, setting up a new employees taxes, etc.

In Betracht gezogene Alternativen

Paycom und Paylocity

Warum Paycor gewählt wurde

Cost and lack of support from dedicated HR BP

Gründe für den Wechsel zu Paycor

A genuine care for our mission and cause and price

Vorteile

The thing I like most about Paycor is that it seems they do care about customer feedback. They try to address many of the issues their users face and provide them with regular updates on what is being improved in the system.

Nachteile

The customer service is not very good. Many of the representatives I've spoken with don't seem to understand the system and lack communication skills. On many of my calls to Paycor, I wind up waiting on hold for an extended period of time just for the call to be disconnected.

In Betracht gezogene Alternativen

Paycom, Rippling, Namely, BambooHR und Paylocity

Warum Paycor gewählt wurde

We made the switch because we wanted and needed more functionality.

Gründe für den Wechsel zu Paycor

Price, Time and Attendance, and Additional Functionality.

Vorteile

Features:
They have a lot of robust features that allow us to run reports and have a snapshot of who was late or absent for each pay period, check what breaks employees are taking, etc.

QR code time clocking:
NimbleSchedule also offers the ability to clock in and out with a QR code that employees have from their NimbleSchedule phone app. We printed each employees QR code and put it with their door keycard on a lanyard keycard holder. Then we have a tablet near the front desk so employees can come in the door, hold their badge up to the tablet and clock in. Then do the same when they leave to clock out.

Tablet Admin App:
As mentioned previously, they have an admin side mobile app that uses the front camera on a tablet or mobile device that employees can use to scan their QR code and clock in or out. It works great and positioning that near the doors to our office really helps employees not forget to clock in or out and causing more work for our office admin.

Support:
Amazing support and nearly always available via live chat when logged in on the back-end

Nachteile

Only con that has negatively effected us is that there is no way to limit clocking in or out on a mobile device to a certain geographical area or based on IP address. They have this feature that only allows employees to clock in if they are on certain IP addresses in the desk

Vorteile

We went with Paycor because from a payroll processing point of view it is very easy and perfect for a small manufacturing company. The implementation process was well thought out and with one exception went fairly smoothly.

Nachteile

The How To's aren't easy to follow and are often out of date to what the platform currently does. The reports are hard to figure out-I've had to call for support to create what I needed. There are no instructions that I've found that help learn how to configure one of their reports to give you the information you need.

Vorteile

Onboarding, helping reduce paper and sharpen HR processes, employee self-service, 360 benefits

Nachteile

Extraordinarily unhelpful CIS team, they are utterly inept. There are some front-line support folks who are really great who have spent literally hours with me trying to contact other teams inside of Paycor about issues, but the fact that I have had to squeeze in hours of sitting on the phone with support trying to regain access to me account when I am also overseeing orientation, recruiting and we are running payroll... Paycor has got in it's own way by creating an issue and obstructing my ability to do my job. From Paycor support accessing accounts unannounced and triggering alarming emails about unrecognized devices accessing Admin accounts, to Paycor's investigative teams shutting down Admin access and not reinstating in a timely manner (which essentially castrates an Admin's ability to perform one's job in HR, Payroll and Recruiting) and being completely unreachable for literally weeks is one reason I cannot recommend Paycor to anyone. I feel bad for the helpful folks I've encountered in front-line support who have been as helpless as I have been in the face of a completely unresponsive fraud investigation team, they are not to blame, but overall the way to company operates regarding the most essential functions for EOY forms and reporting and supporting administrators is absolutely abhorrent.

In Betracht gezogene Alternativen

Paycom, ADP Workforce Now, BambooHR und Paylocity

Warum Paycor gewählt wurde

The EMR where our HR & Payroll modules were housed was being sunset and our facility was moving into a new EMR which did not host these functions.

Gründe für den Wechsel zu Paycor

features, cost