Mailgun Erfahrungen

Vorteile

Die Einrichtung war super einfach und schnell erledgt.

Nachteile

Sofern man nicht seine eigene IP hat, werden die Mails sehr häufig als Spam abgewiesen. Die Shared-IPs sind werden von vielen missbraucht und sind daher in einigen Listen als Spam-IP aufgelistet.

Vorteile

Inbound mail processing with spam filter
Free tier offers great sending limit
SMTP and API integration for outbound messaging

Nachteile

This product doesn't offer any sort of backend mail building or sending functionality. It's only an engine for sending messages. This means you'll have to build your messages somewhere else and integrate them into your sending code.

Vorteile

Clean UXI for navigating the system, simple set up, clear dashboard to find issues quickly and navigate around the site. Ability to clean database lists to minimize bounce. However, the BEST part is they are free up to 10,000 emails a month, which is a ton! So to give the full custom power of connecting your domain and sending out, that's a huge value. I will get over that limit and upgrade soon, but that is an incredible way to start a relationship. Almost a year of free service to use their system versus my server.

Nachteile

I actually have not found anything that I do not like. Many will complain about high bounce rates or going into spam. I find that issue arrises on multiple factors outside of mailgun control, such as the receiving server, and the mail habits of the person opening it, do they get a bunch of spammy mail already? And was the mail piece written in a poor nature, this increases spam folder direction, however, they do have dedicated IP service for those wanting to mitigate one area of cause for spam direction. Again, never been my experience.

In Betracht gezogene Alternativen

Mailchimp und HubSpot CRM

Warum Mailgun gewählt wurde

Utilizing a new software CRM integration, they favored MailGun so I gave it a shot and migrated over, happy I did, everything is incredibly smooth.

Zuvor genutzte Software

SendGrid

Gründe für den Wechsel zu Mailgun

Again, the main required integration for our CRM, and that is perfectly fine with us because it is smooth operating on the free account, I'm sure will be great on dedicated IP account.

Vorteile

Easy to setup and use in WHM
Clean and userful dashboard

Nachteile

Customer service is slow and useless
More expensive compare to others

In Betracht gezogene Alternativen

SendGrid und Mailjet

Gründe für den Wechsel zu Mailgun

Ease of setup

Vorteile

Ease of setup. Transparent pricing. Free tier goes up until a really high scale. Can use it via API or smtp, whatever you need.

Nachteile

Support is a little slow for non paying plans, but that is expected. There are no alarms in place for when something starts going wrong unexpectedly.

Vorteile

- Being able to pay based on my usage not a fixed price- Easy to use and well documented API- Webhooks to handle events such as bounces and unsubscribes

Nachteile

- Initially I had some deliverability issues but support were very helpful in resolving them- Slightly more expensive than some competitors but you get more features for that

In Betracht gezogene Alternativen

Amazon SES und SendGrid

Gründe für den Wechsel zu Mailgun

Cheaper than most and easier to set up than SES.

Vorteile

We've been using mailgun since few years and it's one of our most used and essential software for out business. It seamlessly integrate with any system and provides fast and accurate email delivery solution. Since we've been using mailgun it's very rare that email sent from our system goes to spam folder. Also, with their dedicated IP option email delivery and white listing is even more easier.

Nachteile

Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX.

Vorteile

The integration is smooth, and it's very easy to get started. I felt Mailgun has the best success rates. It keeps giving good suggestions with reporting dashboard to improve the delivery rates.

Nachteile

They had changed the pricing plans and removed the free plan, so if you are starting, it's not free anymore. It just has a free trial of 90 days and after that, you need to upgrade the plan. Customer support can be improved as well. I had one issue with my account that got sorted out in about two weeks.

Vorteile

The easy way to set up mkt campaigns and to obtain reports of each launch

Nachteile

The Visual experience its not great but doesn´t affect the app

In Betracht gezogene Alternativen

Pipedrive und Brevo

Warum Mailgun gewählt wurde

The price

Zuvor genutzte Software

Mailchimp

Gründe für den Wechsel zu Mailgun

The price ad the easy way to set up mailgun

Vorteile

The ability to connect to our internal platform to send transactional email and monitor activity are features that really stand out and directly address our needs in terms of email deliverability, activity tracking and technical solutions.

Nachteile

The ability to migrate from the legacy to the newest version of the platform has not been the simplest process. While the workarounds have suited our needs just fine, it hasn't been the simplest process to migrate over from the legacy version.

Vorteile

We liked the simplicity and set it and forget it nature of the product. We never really ever had to go in and perform maintenance since when we first set up the service on our app a few years back.

Nachteile

We recently had an issue of emails not getting sent out that was due to a different service we had integrated with mailgun. Because of this issue, we had wondered if we were able to go back in the mailgun logs to see the old emails. Unfortunately, the logs only go back to about 2 months or so which meant we had just lost all the old data. It would have been nice if there was some option to perform automated backups of everything or automated exports after the 2 months period.

Vorteile

Mailgun's many features make email marketing easy to plan and implement. We can import contacts and create target group lists. Mailgun's custom templates allow you to design unique campaigns and save them as drafts. It's incredible how the real-time notifications and statistics show how actively customers engage in the campaign. My team and I love that future campaigns can use the same model. It's also good that you can hide and reorganize dashboard items.

Nachteile

I have no major technical problems. Mailgun improves email workflows for organizations large and small, the creators of Mailgun provide various videos and how-to materials that help develop our skills, and the support staff is always available.

Vorteile

Our ERP system added integration with Mailgun several years ago and our ability to track and verify emails had been delivered significantly increased. We noticed an immediate increase in our email delivered confirmations. This is significant for us as we send our monthly account billing statements through email. If our emails aren't delivered, we don't get paid. Mailgun also provided much superior email tracking so we can identify which emails weren't delivered and find another way to get in contact with our customer.

Nachteile

Our biggest limitation with Mailgun is with our ERP system and how they only chose to provided limited support to the many features Mailgun offers.

Vorteile

Mailgun ensures that emails from your website actually make it to their destination. With their free tier covering the first 10,000 emails, it's a free solution to a prominent issue: emails getting stuck in email filters or not making it at all. Mailgun is easy to sign up for and easy to integrate into your site, especially if you are using WordPress. Absolutely love the mail logs too - that's come in quite handy on many an occasion.

Nachteile

As a web developer, I understand the need and value of Mailgun. It can be difficult for new users to understand this though.

Vorteile

Mailgun are generous with their lower level tiers of service. The most basic of which is free to low volume mailers. The caveat is that support is not premium, but it is definitely provided. We tested some service emails many years ago through Mailgun and are still using them 10 years later.

Nachteile

The last time we looked at using more of mailgun, some of their back end features did not seem as fully featured as some competitors, although a lot of development was being undertaken.

Vorteile

Mailgun offers 10,000 free emails a month, which is much higher than a lot of the competing services in this category.
The web interface is clean and provides you with the information you need right on the landing page.
Integrates easy with many services and plugins exist for many platforms (eg Wordpress).
API is well documented.

Nachteile

While the Free tier of 10,000 emails a month is class leading, when you begin entering the paid tiers there are much cheaper alternatives available.
Email validation service is pricey for what it is.

Vorteile

We've used a lot of solutions, we're a mid-sized business and don't send enough for our own IP, however, every other provider has not had great delivery due to that. Mailgun has been the first shared-IP provider to give us unbeatable performance.

Nachteile

Not being able to schedule emails more than 3-days in advance is a little bit of a downer, however, workarounds are simple.

In Betracht gezogene Alternativen

SendGrid

Vorteile

Mailgun has a really easy to implement API (for devs) with a bunch of different languages support like curl, PHP, Java, etc. - Within minutes, we were running the PHP API on our app, and sending out transactional emails.

Also good for devs: the extremely in-depth official docs provided by Mailgun. Along with case examples, and demos, you'll be ready to go, even if you're a bit less experienced with implementing an API of this sort.

One of my favourite features is the email validation API, which easily integrates into your forms via jQuery, and uses the Mailgun API to validate email inputs as users type their email. We use it on all of our forms now!

Nachteile

It's worth noting that everything that operates through Mailgun is through API, unlike something like SendGrid which offers a full dashboard alongside their API. This may or may not be an issue for some people.

Vorteile

Once, you were in a free trial your campaign ratio comes to 20% means, if you send campaign of 100 email it shows that 20 email were open but it was not, ideally if you test the service with your own testing ID's. Suppose if you were login to eight email address and check the email to one email address, it shows open to that eight email address which is not accurate

Nachteile

I understand that it is very difficult to share accurate ratio but if you are unable to share the accurate ratio, you should not share the incorrect ratio

Vorteile

I like how it literally has every piece of information that you need to make an educated decision about potential client accounts and wether they are fraudulent or not.

Nachteile

It's kind of complicated to understand and get acquainted with at first.

Vorteile

1) Customer Support, through the inbuilt ticketing channel is very prompt and often resolves queries within the first attempt. Even if you're running the account primarily on free credits.
2) Seems to be reasonably priced if you need to send more than 10,000 emails a month

Nachteile

1) Delivery reports are saved for only 30 days, and doesn't have a CSV download option with delivery statuses.
2) Dedicated IP address is prohibitively expensive

Vorteile

In my previous work as Director of Operations of a medical software company, I worked with the development team to implement and utilize the software. A lot of the technical side of things was over my head, but the mailgun support team was top notch and integral to us executing on a successful deployment of automated emails at a scale far greater than anything we had tackled before.

Nachteile

Most of my gripes are simply due to lack of understanding - a lot of the software was quite technical in nature and over my head. But I can't really speak in detail to any pros/cons of directly interacting with the software or its user interface.

Vorteile

Once you have connected your domain with mailgun, you will get mailgun secret key using which all your project and applications can send emails. It makes work a lot simpler and easy. Its client tools are available in all the leading technology platforms and integration is very easy.

Nachteile

Sometimes there can be some delay in receiving emails due to heavy loads on mailgun servers.

Vorteile

It's been easily customized for our applications. Bulk emails out to users with the ability to read responses. I've been happy with this product

Nachteile

None. It has served us well for all our purposes

Vorteile

I've worked for various software companies who ran their own mail servers, which were great for tracking and integration, but a real headache to maintain. Mailgun has fulfilled all my email requirements and more - providing a reliable way to send and track emails, and a good API that support integration with many clients and languages. I've used it for simple personal projects and large-scale customer deployments, and it works brilliantly throughout.

Nachteile

The main limitation is that there is a single API key per account. If this API key is compromised you have to change it on all services, so I often end up having to manage multiple mailgun accounts as a workaround.