Nutzerbewertungen im Überblick
Über Zoho Desk
Zoho Desk ist eine cloudbasierte Helpdesk-Lösung von Zoho Corporation, die Unternehmen jeder Größe bedient. Zu den wichtigsten Funktionen gehören die Verwaltung von Kundenbetreuungstickets, ein Kundenbetreuungsportal, die...
Mehr erfahrenAlle Bewertungen zu Zoho Desk Filter anwenden
Nutzerbewertungen zu Zoho Desk durchsuchen
Alle Bewertungen zu Zoho Desk Filter anwenden
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Wir sind soweit zufrieden testen gerade
Wir sind soweit sehr zufrieden und für unsere Zwecke ist das eine sehr gute Software
Vorteile
Dass man viele Möglichkeiten hat und sich relativ schnell in die Software einfindet
Nachteile
Die Stimme der anrufaufzeichnung klingt meist etwas Roboter mäßig aber nicht schlimm

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The gold standard in customer service!
Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.
Vorteile
Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.
Nachteile
If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Zoho desk review
A cloud-based application called Zoho Desk can handle client enquiries from several channels, including emails, chats, social networks, and phone. To assist agents in handling enquiries and providing prompt and efficient resolutions, it provides capabilities for ticket administration, automation, knowledge bases, reporting, and analytics. Customized analytics and real-time dashboards from Zoho Desk offer information on customer assistance performance that can be used to inform decision-making. It is a well-liked option for small and midsize businesses because of its user-friendly design and reasonable price.
Vorteile
• When you choose to connect everything with his website or application, it offers a straightforward widget code with only a few clicks.• For iOS and Android smartphones, there is an extremely user-friendly specific app for Zoho Desk.• The dashboard interface makes it simple to keep track of every single one of your complaints and agents.• Each ticket may have tags added to it so you can categories and analyze it for problems.• Interacting with consumers through various ways• Cross-departmental teamwork • Handling minute gears and cogs • Automatic ticket assignment
Nachteile
• A key element that is lacking from Zoho Desk is the absence of a desktop application.• The Recent items shortcut icon may have been better positioned just at top header menu rather than the footer.• The footer menu requires larger icons because some of them are difficult to see on smaller displays.• Certain features' functionality depth may seem constrained as prices increase.• The system has to be heavily customized in order to function.
Die besten Alternativen zu Zoho Desk
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
"Limitations of Zoho Desk for Customer Support Management"
My experience with Zoho Desk was quite terrible. Even after going through the integration and customization process, the application was very hard to use and I couldn't easily find the functions I needed. Additionally, the customer support process was also slow and I didn't receive timely responses to my queries. Overall, I felt very frustrated with Zoho Desk and eventually had to look for other options to meet my customer support needs.
Vorteile
"The integration of multiple customer support channels in Zoho Desk allows for efficient and effective management of customer support on a single platform."
Nachteile
"Zoho Desk offers different pricing plans to cater to the needs of different types of businesses. However, some of the more advanced features, such as integration with third-party applications, are only available in the higher-priced plans. This means that small businesses or customer support teams with limited budgets may not have access to these features and will have to settle for the basic options of the application. This can limit the company's ability to provide comprehensive and effective customer support."
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Boost Your Customer Satisfaction Levels with Zoho Desk
We were having a hard time managing customer service and support because customers could contact us through multiple channels and we didn't see how they were interacting with us. We were able to address these issues and streamline our customer support processes with the assistance of Zoho Desk.The capacity of Zoho Desk to incorporate multiple customer service channels into a single platform is one of its primary advantages. We can manage support tickets, phone calls, emails, messages on social media, and more with Zoho Desk. We can also manage our support operations more effectively with the help of a wide range of features and tools offered by Zoho Desk. We can use analytics and reporting tools to gain insight into our customer support performance, automate routine tasks, and create custom workflows.In general, Zoho Desk has assisted us in raising customer satisfaction, strengthening our relationships with them, and raising the standard of our customer support and service.
Vorteile
The unified platform of Zoho Desk is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates.
Nachteile
Although Zoho Desk offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool.
Gründe für den Wechsel zu Zoho Desk
Zoho Desk has several advantages over its competitors in the help desk software market. Firstly, Zoho Desk seamlessly integrates with other Zoho products, such as Zoho CRM, Zoho SalesIQ, and Zoho Projects. This makes it easier for businesses to have a comprehensive solution that streamlines their sales, marketing, and support operations.Another advantage of Zoho Desk is its affordable pricing. Zoho Desk offers a range of pricing plans that are affordable and scalable for businesses of all sizes. In fact, its pricing is often more competitive than other help desk software solutions in the market, making it an excellent value for businesses looking to streamline their customer support operations.- Branche: Pharmazeutika
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Optimize Your Support Processes with Zoho Desk: A Critical Review
I had the chance to use Zoho Desk as an intern in the university's pharmaceutical research and development division to handle customer service enquiries pertaining to our research projects. The application was effective in managing and resolving customer issues. We were able to properly track and prioritize requests using its ticketing system, resulting in prompt responses and resolutions. Our connection with customers was streamlined because to the automated capabilities, like email templates, which ensured consistency and saved time. The collaboration tools in Zoho Desk enabled our support team members to communicate and coordinate easily. Overall, Zoho Desk greatly enhanced our customer care procedures, allowing us to give our stakeholders timely and effective service.
Vorteile
Numerous benefits are available with Zoho Desk for effective customer support management. Businesses can handle and track client inquiries easily thanks to its extensive ticketing system, assuring prompt answers and effective resolution. Automation capabilities in the program, such chatbots and email templates powered by AI, streamline support procedures and boost output. Additionally, Zoho Desk offers strong reporting and analytics capabilities that provide insightful data on customer satisfaction and the effectiveness of the support team. Additionally, the software's collaboration features help support workers effectively collaborate and share expertise, improving client experiences and increasing customer retention rates.
Nachteile
Even though Zoho Desk has many advantages, there are a few things to take into account. The software's learning curve is one drawback, especially for new users who might need some time to become used to its features and functionalities. Some users have also mentioned sporadic speed concerns, such as delayed loading times during periods of high usage. Even though these flaws are small and have little effect on Zoho Desk's overall performance, fixing them could improve both the software's usability and dependability.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Streamlining Customer Support: A Comprehensive Review of Zoho Desk
"My overall experience with Zoho Desk has been highly positive. The platform offers a comprehensive set of tools and features that have greatly improved our customer support operations. The interface is intuitive and user-friendly, allowing us to easily navigate and manage tickets, knowledge base articles, and customer interactions.Overall, Zoho Desk has proven to be a reliable and feature-rich customer support solution, delivering excellent results and improving our overall customer satisfaction."
Vorteile
1. Zoho Desk offers a wide range of features, including ticket management, knowledge base management, automation, analytics, and multichannel support. .2. The clean and organized layout ensures that agents can quickly access the information they need, resulting in improved productivity and efficiency.3. Zoho Desk integrates seamlessly with other Zoho applications as well as popular third-party tools. This integration capability enables businesses to leverage their existing systems and create a unified workflow, enhancing productivity and efficiency.4. Zoho Desk provides ample customization options, allowing businesses to tailor the software to their specific needs and branding.
Nachteile
1. While Zoho Desk's interface is user-friendly, there may still be a learning curve for new users who are unfamiliar with the platform. 2. Some advanced features and capabilities are available only in the higher pricing tiers of Zoho Desk. 3. The level of customization for reports may be limited compared to some other software solutions. Businesses with specific reporting requirements might find the options somewhat restrictive.
- Branche: Telekommunikation
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
This is how software should work for a great price.
Overall, Zoho Desk is a reliable and flexible customer support platform that is easy to use and offers a range of powerful features. While it may be complex to set up and configure and the free version has limitations, the paid versions provide more advanced features that make it an excellent choice for businesses of all sizes.
Vorteile
An advantage of Zoho Desk is its flexibility. The platform offers both free and paid versions, with a range of pricing options to suit different needs and budgets. The free version provides a basic set of features, while the paid versions offer more advanced features, such as custom branding, advanced analytics, and integrations with other tools.
Nachteile
A potential downside is that the platform's free version has limitations. For example, free users are limited to a certain number of tickets and channels, and there is a limit to the number of agents who can access the platform. This may make it difficult for some users to use Zoho Desk effectively without upgrading to a paid version.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Zoho desk review
Vorteile
it is simple and very easy to use. It helps in online meetings and distributing work and managing project.
Nachteile
the price is litle bit higher for normal users.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Zoho Desk review
Zoho Desk is very Easy to use, the interface is designed to be user-friendly, making it simple for both agents and administrators to manage support operations efficiently.
Vorteile
The ticketing management, Multi-channel support, automation and workflow, and knowledge base.
Nachteile
Reporting, customization, integrations and analytics
- Branche: Bankwesen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Review about Zoho Desk
Vorteile
This app is super easy to use. You can use it for customer management. This app is helpful if you are running a small business and wants to track online orders. Customer support is incredible good
Nachteile
Sometimes this app lags. May be i have a weak internet connection
- Branche: Computer-Software
- Unternehmensgröße: Selbstständig
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Zoho Desk isn't a favourite option of mine, but it works.
Zoho Desk is a great tool with many features, it seems some features may need ironing out or better documenting but otherwise it is a very useful tool that could be extremely valuable to many businesses in all different industries and niches. It is perfect for anyone who just wants a simple email ticketing solution but for those wanting to use the help desk knowledgebase solutions you may want to set aside some time to fully understand how it works and how to best use it.
Vorteile
Zoho Desk offers a range of tools to make sure that customer success rates are high. Their self service options are empowering and wouldn't be possible without their awesome ticketing tools which allow for agents to identify regular questions and support individual customers in a per-user tailored way. Being able to receive tickets in many different ways is also a great feature enabling customers to contact us in many different ways and always get the same level of support from the same great knowledgeable team. The ability to send branded emails directly from Zoho Desk with correct SPF records to keep the email safe is also a great feature that I couldn't be without.
Nachteile
Unfortunately the creation and customisation of the help desk and the posts within it come across as difficult to create and maintain even from the perspective of someone working in computer software. It is unclear what features are available for this and how they should be used to create a perfect self-service help desk to enable customers to get help immediately and free up time for agents to answer more complex and user specific problems.
Gründe für den Wechsel zu Zoho Desk
I was already a Zoho Mail user and it made sense to me to try to use all tools by the same company to keep everything more simple and make connecting two tools easier. This also meant less account creations and such.- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
The best Ticket dealing with stage that is a business fundamental device"
Many highlights and various ways of communicating with potential client base. As a web engineer, coordinating it into my site was shockingly simple and smooth. We see a ton of potential for smoothing out our deals cycle decreasing information section errands while having the option to arrive at additional clients consistently, without the requirement for a meddlesome contact structure and call that a ton of the more youthful customers are staying away from in these business sectors.
Vorteile
There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens.
Nachteile
The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating.
In Betracht gezogene Alternativen
Bitrix24Gründe für den Wechsel zu Zoho Desk
We were at that point involving Zoho for their salesIQ so we know its a strong stage. I was dazzled with the combination to our exisiting frameworks ( I have right now sent it on a test site, hoping to go live presently)The tagging framework is fantastic and permits a decent level of customisation. There is additionally less time engaged with going live rather than similar frameworks presented by Engagebay or utilizing power computerize on Office.The CRM abilities are the ideal good to beat all for us, yet we haven't utilized this capability a lot as of now.The folks additionally have great instructional exercises accessible, which responded to a large portion of my inquiries, so I have not needed to connect with help (yet).- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Zoho - One of the best ticket systems around
The initial setup was quick and easy, and since then it has been very smooth. The team enjoy using the software, the customers are feeling the benefit of the reliable ticket features.
Vorteile
The best bit about the software is that my team enjoy using it. It's user friendly, and visually appealing. The setup was also very pain free. Couple hours and we were ready to go.
Nachteile
We miss the FAQ's section of our previous helpdesk supplier. This is so handy and is really something that needs adding to Zoho.
In Betracht gezogene Alternativen
Zendesk SuiteWarum Zoho Desk gewählt wurde
Our contract had expired with our previous provider, and we felt we wanted a fresher change.Gründe für den Wechsel zu Zoho Desk
The price was a deciding factor, and the support offered.- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Revolutionize Your Customer Support with Zoho Desk - A Game Changer in Help Desk Software
Overall, I highly recommend Zoho Desk to anyone looking for a comprehensive help desk solution. Whether you're a small business or a large enterprise, Zoho Desk has something to offer.
Vorteile
Zoho Desk is a fantastic help desk software that has everything you need to deliver top-notch customer support. It's user-friendly, intuitive and comes packed with a plethora of features that streamline support operations and make life easier for agents and customers alike.
Nachteile
The only downside to Zoho Desk is that it can be a bit overwhelming at first, with so many features to explore. However, once you get the hang of it, it's a breeze to use.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great on its own, OUTSTANDING when synced with Zoho CRM
Vorteile
The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing.
It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk.
Powerful automation features.
Love the customer portal + knowledge base, we use it every day.
Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.
Nachteile
Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.
Gründe für den Wechsel zu Zoho Desk
The Zoho CRM integration. Other tools require you to pay for an expensive Salesforce account, but Zoho Desk came as part of the Zoho One suite. I couldn't be happier with it.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Powerful ticketing system with lots of options.
We are using the system to log all customer faults making it easy to invoice for the time spent and also as a handy knowledge base for future reference.
Vorteile
I like the fact it is hosted online with all updates taken care of to save having to run our own internal systems. There are lots of options and even the free one can easily take care of a small helpdesk. The software can be accessed on line so is useful if you need to work from different locations. There are a lot of extra features you can easily add for only small incremental price increases if you need to expand as you grow.
Nachteile
Some of the features are not as simple to implement as they could be making a bit of a learning curve for new staff members.
Gründe für den Wechsel zu Zoho Desk
It had more of the features we need and we use other Zoho products so they link together quite easily.- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Zoho Desk is one of the most popular collaborative working platforms on the market.
Zoho Desk is an amazing piece of software that can be really helpful for your organization. However, before using it, you need to be sure that the user interface is user-friendly. There are a few things you need to take into account when making this decision.First of all, you need to make sure that the user interface is easy to navigate. You don't want to spend too much time trying to figure out how to use the software, instead, want to be able to get started right away.Secondly, you need to make sure that the software is easy to find. You want to be able to find the features you need easily, and not have to search through a bunch of menus.And finally, you want to make sure that the user interface is easy to understand. You don't want to have to read through a bunch of instructions just to use the software.If you take all these factors into account, you should be able to choose the right Zoho Desk for your organization.
Vorteile
Zoho Desk is a great tool for businesses of all sizes. It has features that can help you manage your work and communication more efficiently. Here are five important considerations to keep in mind when choosing the right Zoho Desk for your organization.1. Size: Zoho Desk comes in different sizes to fit any organization. You can choose between a small, medium, or large size.2. Features: Zoho Desk has a lot of features that can help you manage your work and communication more efficiently.3. Collaboration: Zoho Desk is great for collaboration. You can easily share files and work with others in a collaborative environment.4. Communication: Zoho Desk is great for communication. You can easily send and receive messages and files with others in a communication environment.5. Interoperability: Zoho Desk is interoperable with other applications. You can easily share files and work with other applications in a seamless environment.
Nachteile
Zoho Desk is a popular online office suite that has a wide range of features and is used by many organizations. However, there are some important considerations that you should take into account before choosing it for your organization.First and foremost, Zoho Desk is a cloud-based solution, so you will need to be comfortable with the idea of having all your data stored in the cloud. This is a major advantage of Zoho Desk since you can access your data from any device or location.However, there are some downsides to using Zoho Desk. One is that it can be expensive up-front. You will need to pay for the software and then pay for the monthly licenses for users. Additionally, you will need to invest in hosting and security features.Overall, Zoho Desk is a powerful and popular solution, but you should carefully consider the factors before choosing it for your organization.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellently constructed with fantastic Automation features
We may use Zoho Desk to solve and track concerns brought by our members. This feature emphasises the member experience by allowing them to trace the concerns they raised through the helpdesk environment. Before this technology, our internal communication and customer service channels were a shambles. We now have a centralised ticketing system that produces automatic ticket numbers, and our customers are kept up to speed on our progress through the Resolution and Time Entry choices.
Vorteile
The most useful feature is the helpdesk and chat function, which allows us to engage with our customers in real-time. All of the agents' visibility, ticket status, and ticket submission page are excellent. The Contacts field allows us to add and update customer information, making it a comprehensive system for client management. Unlike some other mobile app solutions, it delivers push alerts when a new ticket is received. Its benefit is that it displays the entire ticket history. At the same time, I can generate requests fast. You may also automate and define rules for many of your chores. Simple to use, and the customer support website allows you to quickly build a FAQ and an article.
Nachteile
One thing I didn't enjoy about the mobile app was that you couldn't turn off alerts for particular sorts of tickets. When merging a request, it throws an error as if it had a timer and does not merge. We aim to give it another shot because, in addition to the fundamental helpdesk responsibilities, it would be a critical component to increasing service efficiency.
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Zoho Desk Is Best so Far
Overall, zoho makes life easier. Ai assisted chats are helpful if you are set up properly. Most importantly, it is user friendly and you do not need special training to be able to set it up, thay have it all in their help page.Zoho also is not sensitive to IP addresses, it is accessible everywhere and is very helpful to companies that employ remote workers.
Vorteile
For more than 2 years, My company, Sweetberry Bowls, which is based in the US has been using Zoho Desk and so far the best we've tried. The most feature I like is the organization of tickets and your ability to correct AI responses. You will be able to review chats at a later time and you can reach out to customers using ZOho Desk if you need to and that for sure is really needed especially to customers whom you think did not get the right answer to their queries from your AI responses.Try and thank me later.
Nachteile
There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time when you think the customer did not get the answer they wanted, Zoho desk allows customers to input a fake email, this will make you not be able to respond at a later time because your message will not get through their inbox. In my experience, 1 out of 50 inputs fake emails though, so not a big deal for me.
- Branche: Bau
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
An ideal tool to achieve the best tracking and interaction with customer requests
Zoho Desk has enabled us to interact in an innovative way with customers and increased the cooperation of team members to ensure that all open tickets are closed and all inquiries are answered in the specified times and without delay, which raised the level of satisfaction of our customers with the rapid response to them.
Vorteile
I appreciate the ease of use and ease of setting up operations in Zoho Desk, as it makes everything go smoothly and the staff can also be in harmony with each other when performing jobs. I love the design of the customer portal, where you find all the information, as well as requests and pending tasks, as well as the dates required to be completed with it. I also love the communication channels that Zoho Desk provides, which keeps the work team connected at all times and under all circumstances. I also like the capabilities that Zoho Desk provides, which also enables customers to easily know the status of their orders, which enhances customer confidence in the organization in general.
Nachteile
It is not a lot of negative or complicated matters, as it is easy to enable all members of the work team to use it optimally. I really appreciate the very helpful support provided by the Zoho Desk team as well as their regular email guides, which have been instrumental in simplifying things and making the best use of the system.

- Branche: Halbleiter
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Provides the customer with a dynamic and personalized service
This is a solution that provides our customers with the most effective and personalized attention. It has facilitated and improved the complex work of customer service, making it a much simpler, proactive and productive process.
Vorteile
It has an excellent interface, easy to use, with a design that is quite intuitive and works well in almost any browser. It is configurable, which allows us to adapt it to our ever changing needs. It has an effective real-time chat for instant communication with customers. Provide real-time support to your customers and proactively initiate chats with your website visitors.
Nachteile
When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services.
- Branche: Unternehmensberatung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent CRM software with clean interface
Vorteile
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Nachteile
This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails.
It does not allow to place field to attach files in the advanced web form.
It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
do not recommend
As I mentioned in cons, support is horrible and they need to focus on getting current modules working without bugs rather then what additional modules they can create to charge people for. I be happy when our company finally pulls the trigger and goes with another vendor.
Vorteile
Pros-It does work with Zoho CRM and logs tickets in CRM
Nachteile
Zoho on a whole I would not recommend. Support is terrible. we are on our 4th consultant as a good certified zoho consultant is hard to find. Zoho CRM and Desk are full of bugs, they constantly change the way things work and stuff break and they can't explain why. they finally fixed in desk where when a client rates the service it would reopen a ticket and then we would close a ticket and customer would get a rate our service again and if they did it re-opened the ticket. It got fixed but we still see it happen again but just less frequently. very common for a response to a exisiting doesn't get linked to the current ticket so a new ticket is opened. I could go on and on and zoho CRM is worse.
- Branche: Buchhaltung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easy to use, but not enough features
Vorteile
Zoho Help desk is easy to use and it has a nice search feature for going through your tickets. You're able to see other employees looking at your tickets and you're able to make comments on the fly. Its very basic and you can create different ticket systems for your clients as well. I found that Zoho was the easiest help desk service I have used to date. I would also like to add that Vault is a great password feature if you use Help Desk. They work with each other very well.
Nachteile
There are not a lot of features with Help Desk except creating tickets. Zoho has a plethora of options and apps available, but you'll have to use these services independently of the other. You aren't combining your time spent, your deducted hours spent on a project, and you can't classify something under a particular client unless you make an entire section for that client. I find it hard to manage if you have more than 20 different clients because it sums everything together. Its easy to use if you're company is smaller.