TimeTap Erfahrungen

Vorteile

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Nachteile

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Vorteile

allowing the client to schedule themselves

Nachteile

You are currently unable to limit the amount of appointments allowed in one day. This is a very big Con

Vorteile

- Easy to customize
- Easy to manage
- Price acceptable for huge teams

Nachteile

- Very very bad support even in Business Plan. They promise to arrange a dedicated phone number in Business Plan. I asked for a dedicated phone number and it has been over 1 month and no solution. Support team even does not reply my messages for over 15 days !!!
- I have been using this program for over 3 years and the system is buggy. They always release new version but in each version system gets buggier

In Betracht gezogene Alternativen

Vorteile

The ease and flexibility to schedule client appointments

Nachteile

Various options to complete the same task

Vorteile

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Nachteile

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Vorteile

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Nachteile

It takes a little bit to navigate around and figure out how to use everything.

Vorteile

Timely responses from [sensitive content hidden] to each query.

Nachteile

The only con might be that my changes don't show immediately.....but refresh always helps.

Vorteile

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Nachteile

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

Vorteile

I love the custom forms feature that I can create since I don't have to worry about paperwork and messy administration of intake forms. My clients can easily fill out the forms online prior to their appointment, and all the information is automatically stored in their patient profile.

Nachteile

the platform offers me a wide range of features and customizations, sometimes the number of options available can be overwhelming. Sometimes I find myself browsing through various tabs and settings to find exactly what I need, which can get a bit confusing.

Vorteile

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

Nachteile

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Vorteile

The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!

Nachteile

Not all features are intuitive; there is a learning curve to understand and administer the service/software.

Vorteile

The customer support. There is no immediate access to support; however, when you schedule an appointment you will not be disappointed. I've been extremely happy with TimeTap's customer service support. I've never been disappointed with my interactions with the support from TimeTap. I do not often need support but when I do, I've always received exceptional support.

Nachteile

The software is not self-intuitive. The good news is that all you need to do is schedule a support call. The support is exceptional. I've never met a support staff that could not help me efficiently solve any issue that I've had. While navigating the software is at times clumsy, the support will sort out all of your issues in a brief support call. TimeTap's support staff is nothing but impressive.

Vorteile

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nachteile

Nothing that I can think of!

Vorteile

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more.
The version for my iPhone is very handy and quick to access also.

Nachteile

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up.
The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Vorteile

- The ability to customize so many of the features.
- The ability to have both staff and student logins.
- The ability to send both text and email reminders.
- The ability to automate so much of the daily work.

Nachteile

- The UI needs an update to look more modern and visually appealing.
- The iOS application is thoroughly lacking. It is not iPhone X compatible. It does not in any way substitute for the online website.
- The calendar sync is a little difficult to use.
- The invoices feature is not a full account software, and integrating timetap with softwares such as Zoho is not available.
- Needs a dedicated clock in feature.

Vorteile

It is so great to block off times in my calendar that I am unavailable or away. I also like being able to see how my appointments stack up against the rest of the day-it's been helpful for time management around busy appointment times.
TimeTap has also been easy to use for our volunteers, staff and clients-it's minimized a great deal of confusion for our team when booking appointments.

Nachteile

The email reminders can get a bit repetitive, however that is a minor concern. They make sure I never forget about an appointment, so it's been more helpful than not!

Vorteile

I worked with [ Sensitive Content ]
in implementing the software for my needs. She was extremely knowledgeable and went above and beyond to get the software to work for my scheduling problem.

Nachteile

TimeTap had some limitations that didn't allow me to schedule as I desired.

Vorteile

I don't have to work with clients individually - they can book their slot! However, I DO have back hand ability to book for them and that is great. I like having both possibilities!

Nachteile

The app does not work at all... :( I always have issues. I wish that it would allow me to actually cancel or change lessons, it never works if I try to use it for anything other than viewing my calendar!

Vorteile

I love how easy it is for folks to sign up for an interview. It has taken the headache and back-and-forth from trying to schedule something, to an easy "sign up here". I don't know how I ever got anything done before TimeTap!

Nachteile

Customer Service/Help Desk. They take FOREVER to get back to me. I end up spending more time trying to figure it out on my own, and there have been several times where I try, but still cannot figure it out so I end up wasting my time. It's by far the most frustrating part of TimeTap.

Vorteile

We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time.

We are now exploring using the system for other appointment scheduling options in our organization.

Nachteile

We had a hard time getting the forms to format they way we needed them to for printing.

Vorteile

You can't beat the price for the features that you receive with TimeTap! It is also very intuitive and user-friendly to set up. Staff is friendly and available for any questions you may have as well.

Nachteile

The only hiccup we have experienced is having to set up two different accounts because of security - one of our use cases had sensitive information that we did not want other users of the account to be able to see, so we ultimately had to split them off. Enhanced security/viewing roles would be great.

Vorteile

Flexibility, that it is customizable, that customer service is quick to respond, and always helpful, reasonable price, easy for clients to use, appointment reminders are helpful.

Nachteile

I tend to find that the online site is easier to use on my phone than the iPhone app. Both are slow to load, however.

Vorteile

The customer support, the ease of the UI/UX, the options for color drop-down are nice, I really don't have a ton of nice things to say honestly. We are still trying to make it work.

Nachteile

The difficult transition from trial to paid version; the frustrations with 3rd party (google) calendars; the fact that there is no customer support on Sundays when we need it;, the difficult initial setup process took many, many hours; the "remember me" button to save the password doesn't work; I cannot search the appointments at all (I need it searchable by customer name, staff member, etc); the list really goes on and on

Vorteile

I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings.

Nachteile

I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap.

Vorteile

The most impactful features found in TimeTap are its automated appointment scheduling, enabling customers to view open times and book their own appointments, as well as its real-time scheduling features.TimeTap is easy to use and designed to be user-friendly. It offers a drag-and-drop interface, tutorial and overview videos, and customer support.

Nachteile

There are a few aspects of time tap that could be improved or added. For example, the ability to track and display detailed project progress, including budgets and timeline notes. This would allow users to better monitor their project progress and adjust their strategy as needed. time tap could also benefit from better reporting capabilities and data export options.