OnPrintShop Erfahrungen

Vorteile

Ease of use, packed with an abundance of rich features to enhance the ecommerce workflow in our space in the print industry. The options under the hood are well thought out, developed for easy integration and work exactly as expected.

Nachteile

There's nothing to not like about OnPrintShop. This platform has been developed by a team of industry leaders that have performed a deep dive into the daily operations of a print organization. Everything is covered from order placement, client registration, through shipping and payment gateway integration - absolutely amazing platform.

Vorteile

The Team is very responsive and it is the most feature packed software for the print industry. it is second to none.

Nachteile

Some things are very "Global" and not set up ideally for the US market in some ways, but that is true about most software.

Vorteile

its very easy to use, straight forward to show customers and our corporate customers love that we can customise there interface with their logo and colours.

Nachteile

Our corporate customers use this everyday so with the time difference its hard to speak to technical support when we have issues and questions, and even with new updates we have the same issues reoccurring which is frustrating.

Vorteile

The implimentation of the software is effortless, the support provided by the team at OPS is second to none. The flexibility of the software to customize to our own requirements has been the most important factor for us. Both front end and admin side for this software is very simple and intuitive to use. Product setup and the variations for options is incredible and the software is regularly updated with new features. This platform is becoming in our opinion the leading platform.

Nachteile

Software is a subscription service and access to server space is limited, however, any requirement for this is undertaken by the support team. Not having access to server space is a slight limitation in our opinion - however, we have found that the support team has facilitated each and every request we have asked for.

In Betracht gezogene Alternativen

Printbox und Infigo

Warum OnPrintShop gewählt wurde

Running our own store with hosting and software updates, as well as custom development to fit our business model was too time-consuming and problematic - it made sense to find a managed platform that would fit the business needs.

Zuvor genutzte Software

Adobe Commerce

Gründe für den Wechsel zu OnPrintShop

The solution features and support were the main consideration.

Vorteile

The customer support has been very good, especially chat. Our assigned rep, [sensitive content hidden] has been very responsive and helpful.

We like that there are so many features already built in that specifically with the print industry in mind.

We needed an ecommerce platform that could integrate with 4Over.

We liked the design tool.

We like the templates and the admin.

Nachteile

We have to do a lot of testign to ensure the site is operating correctly. It can be difficult to test the 4Over integrations and Elavon integrations that we have in place. We have needed to ask support for a lot of help.

Vorteile

How they work so well. Everything is easy and works perfectly. Software team responds fast.

Nachteile

That we have to pay for every change/ or custom theme that we needed changed.

Vorteile

The customer support provided by the OPS team is truly incredible. While most web-to-print solutions are of high quality and user-friendly, OPS stands out with its exceptional customer service team. Our dedicated representative, [sensitive content hidden], consistently goes above and beyond, making us feel like he's an integral part of our own team. Demonstrating genuine care and always prioritizing the best interests of our team, [sensitive content hidden] embodies the level of service that is incredibly important to me. We greatly appreciate his dedication and support.

Nachteile

If I had to nitpick, I would say the time difference can be an issue when trying to get everyone on the same zoom call.

Vorteile

Very flexible in programming and customization, at little to no cost.

Nachteile

The out of the box version had a lot of language and functionality of an Indian computer programmer. Took a lot of time to put the program into shape for USA usage.

Vorteile

A lot of features! And very good customer support. If there is a problem, you can contact them by mail or chat and they'll help you right away

Nachteile

Some features are still missing. Fortunately, there are each 3 months updates in the system and if it's possible, they'll implement the issue into the new update

Vorteile

I like the ease of uploading and that the simple edits i need are quick and accurate

Nachteile

One and only thing i don't care for is that it cannot be guided. I usually don't have the patience to sit and watch a tutorial on special edits.

Vorteile

OnPrintShop works well for our needs. We have a diverse and complex product line selling signs of all shapes and sizes. OPS is flexible enough to allow us to price our products out dynamically.

Nachteile

As with any Web2Print solution, there is huge amount of time invested by my team and I to input all the products. I don't know how else it could be done, but this is by far our largest challenge.

Vorteile

I liked the calculation feature; it gives us a lot of control over our pricing, especially with the attributes. And the pricing calculator is amazing and has saved us so much time speaking with customers.

Nachteile

We really needed a something that was compatible with our management system. And more integration with items like wetransfer and fedex.

Vorteile

Flexibility to configure products, prices and stores for each client. Each product has many layers of options and settings which makes customization easy.

Nachteile

Honestly, I cannot think of any features that we do not like.

Vorteile

This is a custom made solution for the print industry. On Print Shop has been able to capture everything that a printer would need to automate their back end order processing system.

Nachteile

As with any system, there is a lot of upfront work that is required in terms of having the data and figures all organized. There are very few negatives, if any.

Vorteile

The software is pretty flexible. If it doesn't seem to address your need in the most obvious way, there is usually a way to work around it. The customer support is outstanding in every respect. The technical department addresses issues swiftly. Updates come out regularly. We've been very pleased that their customer support team listens to our feedback, communicates it to the developers and those concerns/wishes are often addressed in the next update.

Nachteile

The online "manual" is not well documented. However, the customer support team is readily available and goes above and beyond when it comes to responding and teaching the "how-to's"

Vorteile

user friendly... as an administrator, it is very user friendly and easier to alter or place any product insertions..... the pre-loaded templates with relevancy is awesome and we are able to find most of the jobbers used to download our images for designing

Nachteile

still some graphics would have been included which would have given smoother transition looks .... this optionality absence has led us to implement the software nearly an year as we could not find a proper web designer... rest all the platform is awesome

Vorteile

Software is very easy to use and customer service is great. They are always 24 / 7 to support any issue.

Nachteile

Sometimes the website layout is not easy to personalize according to your needs. Is not easy to change.

Vorteile

User Friendly dash-board and operation. Support & training team was excellent & coperative.
Updates come out regularly. We've been very pleased that their customer support team listens to our feedback, communicates it to the developers and those concerns/wishes are often addressed in the next update.

Nachteile

Manage all the printer needs for web to printing. Workflow management give us the exact status of the job when you have different work department.

Vorteile

Fair price points and overall packgage. It takes little time to figure iot out but not that difficult.

Nachteile

Paymenet method can be more articulated. Online designer studio templates can be upgraded.

Vorteile

Easy to use for both our staff and our customers.
Very customisable.
Exceptional Support

Nachteile

None to date. So far any of the challenges I have come up / across have been resolved by the support and account management team.

Vorteile

The software is very functional and the team that supports and backs it up is exceptional. Pradeep is an amazing customer service representative that saw to my every need for building for the website.

Nachteile

There are functions that are not accessible from the back-end. Adding a few more functions for customization would be helpful.

Vorteile

OnPrintShop team and software are the most powerful system available in the web to print market. I tried couple of different companies in past but none of them met my requirement. I am so happy and grateful to meet and working with you.

Nachteile

I can't setup minimum charge for additional option.

Vorteile

Online design tool, base templates, ease of creating design templates, integration of options and excellent customer service and support.

Vorteile

Available Functions and build out allows for growth

Nachteile

Set up is daunting and can be complicated, especially if you do not do this daily.

Vorteile

EPMS integration, Custom B2B storefronts

Nachteile

Integration with EPMS has been difficult, hard to self test errors