WeTravel Erfahrungen

Vorteile

Eine sehr benutzerfreundliche Software. Bin sehr zufrieden. Schnelle Suche. Schnelle Buchung. Top

Nachteile

Hängt sich manchmal auf wenn man zu schnell war.

Vorteile

I love the ability to create packages and itinerary, send them to my clients, and have them to do everything else from there, with minimal interaction from myself.

Nachteile

I utilize WeTravel for my safari company and my travel agency. On the travel agency side, I just wish there was a way to collect credit card information to pay suppliers without doing a transaction on WeTravel. On TravelJoy the feature is called "supplier payment" and it's designed to pay suppliers via their website. Everything is encrypted and you have to enter your password in order to view the card and billing information.

Vorteile

Using it for years and worked with several different representatives. However, we have recently been working with [sensitive content hidden] and it has been a fantastic experience. Her background in the student tour operator industry provides her with a deep understanding of the unique needs of this market, which has been incredibly valuable to us. [sensitive content hidden] offered insightful ideas on how we can improve our business operations and better integrate WeTravel into our day-to-day interactions with customers.

She also provided thoughtful suggestions to streamline processes on our end when working with WeTravel, making it easier and more efficient. It's been a pleasure to work with someone who truly understands our industry and offers practical, actionable advice.

I appreciate the time she took to not only review the new upcoming changes but also how we can improve our use of WeTravel and all it's offering.

Nachteile

There are components that we use we could use via WeTravel in integrating the participant list for use of a rooming list where our clients can do room assignments. We know WeTravel continuously makes improvements and this is one that we are looking forward to in the future.

In Betracht gezogene Alternativen

Citrix Workspace

Warum WeTravel gewählt wurde

It was archaic and limited how we could collect information.

Gründe für den Wechsel zu WeTravel

Communication, training webinars and confidentiality were the main reasons. Other programs are used by multiple operators who can view all of your client information. This was the main reason for us not using another a product like Group Collect

Vorteile

Feature is not that hard to manage. To incorporate it in your website is a different story.

Nachteile

Their unprofessional behavior and lack of communication.

Vorteile

Ease of use for customers and for myself!

Nachteile

The fee is higher than others in the industry but the amount of man-hours saved has been invaluable!

Vorteile

-Specifically designed for multi-day tours.
-Easy to use
-Dependable

Nachteile

-Cost could still be better, as we pay for both a monthly subscription and per transaction
-Customer facing UI could be updated and have more flexibility

In Betracht gezogene Alternativen

Rezdy und PEAK 15

Warum WeTravel gewählt wurde

Needed something that specifically caters to multi-day tours.

Gründe für den Wechsel zu WeTravel

Onboarding was easier, pricing was more appropriate for our business. Also, the support provided by [sensitive content hidden] was superior to what I experienced at competitors we were evaluating.

Vorteile

Pricing (both subscription and booking/card fees)
Customer care (I had a great experience working with [sensitive content hidden])
Ease of use for both the travel agency and the clients
Itinerary builder

Nachteile

I (personally) do not like the graphic aspect very much
Dynamic pricing not available
Everything else is great

Vorteile

Ease of use and competitive payment processing fee. Ability to auto-bill future payments due was a significant benefit for our business. Ability to customize packages

Nachteile

No negatives noted, the product suited our needs

Vorteile

Made travel booking enjoyable for my team members rather than the typical confusing stressful process, allowed for customizable booking pages which were aesthetic and fun

Nachteile

No straightforward, simple way to allow employees to chat between once another, propose travel plans, and merge their travel itineraries

Vorteile

WeTravel makes the entire guest management process simple (on both trip producer and client ends). I'm a sole proprietor and using WT is like having a fully staffed back office for all my administrative needs.

Nachteile

I have yet to find anything I don't like about the WeTravel system!

Vorteile

The itinerary process is very intuitive. The leads tracking system through the brochure feature has also been very helpful. I would also add the speed for you can create invoices for clients has proved to be very useful for our team.

Nachteile

There is not a library of itinerary events. It would be great if you could save certain itinerary days and add them to any itinerary.

Vorteile

They care about their clients and are very accessible and responsive. The continuing education is very informative and a nice perk. Nice, clean aesthetic that befits a modern tour company.

Nachteile

They are just starting to scale to bigger companies after working with smaller entities in the past, so not all the features you want are there. Certain features are not as flexible and building a tour is not as dynamic as would be with other companies.

In Betracht gezogene Alternativen

PEAK 15 und FareHarbor

Gründe für den Wechsel zu WeTravel

I liked the pricing structure and that they were a startup where they are invested in working with me.

Vorteile

Easy to use, easy to set up, efficient, great support, great ancillary services/seminars.

Nachteile

Some subtleties not well explained at set up stage. Still some smaller details functions that need fine-tuning.

Vorteile

the be able to charge any credit card out there!

Nachteile

it is a little complicated to charge amounts with cents, for example 20 dollars and 25 cents.

Vorteile

The ease of access for our clients to manage their bookings and make payments.

Nachteile

Inability to modify or amend bookings once made.

Vorteile

The integration is as easy as the sales team at WeTravel claimed it would be.

Nachteile

I prefer not to have to promote the name WeTravel when possible. In the past when I was using Peak 15, I didn't have to use the name or logo of Peak 15 on any of our communications. However, if I have to partner with a great company with great reputation and awesome product hen none better than WeTravel

Vorteile

Near immediate payments after bookings, multiple room types/price points, ACH options for clients to avoid CC fees

Nachteile

The vendor payment process, getting set up as a vendor, and the overall design of Wetravel pages leaves a lot to be desired. We really could use the ability to create promo code types by room type to run sales on less desirable rooms and Wetravel doesn't have this functionality. The widgets do not play well with Squarespace sites, which is fine if you're on Wordpress.

Vorteile

Wetravel allows our business to focus on providing the service that is needed and takes care of our user registration, payment processing etc in a very seamless way. It is easy to train team members, provides a great user experience, and simply embeds in our website.

Nachteile

Wetravel does a great job adding features on a continuous basis. There seems to be some confusion with users coming back to the platform, causing double registrations on certain programs as the user often forgets that they already made a wetravel account and registered for a trip.

Vorteile

I love to use WETRAVEL!It made the booking process easier for us, but particularly for our clients

Nachteile

I have had complains from clients -outside the USA- that the fee is too high for payments with credit cards

Vorteile

I like that it is easy to create trips and that they system send the automatic reminders. I also like that the team members can police their own participants, and it doesn't have to come from us.

Nachteile

Reporting I would like to have more options available.The turnaround time on credits and how long payments are in pending status2 factor authentication. The fact that only 1 person has control of the log-in isn't very convenient for us

Vorteile

Like the ease of creating an itinerary and sending a link with payment options directly to a client. Also helpful for creating groups and letting individual travelers book into them. Collecting client information is a breeze and you can customize what you want to know from your travelers.

Nachteile

I wish there was a way to produce a final itinerary/documents or vouchers.

Vorteile

Constant itinerary updating, easy formatting when copying over, handles photos well, access to trip via links instead of attachments, allows for easy bank transfer option. Looks good and professional!

Nachteile

Team member mgmt access should improve, along with review process, price should show per person and work to simply several other key processes.

Vorteile

WeTravel is extremely user friendly for the admins and clients alike. The company is extremely responsive to troubleshoot problems and innovative to keep enhancing the capabilities.

Nachteile

The one missing element is the capacity to manage room inventory and generate room lists. But I believe they’re working on it!

Vorteile

The less comisions they asked, the support of their Members to assists you during the whole process, [sensitive content hidden]
was very helpful and patience with our business

Nachteile

Easy links to pay, it is very easy to send to our customers and for our website

Vorteile

Not worth talking about. This is not a very professional company at all. I don't think they take companies serious enough.

Nachteile

They don't seem to accept any company that isn't 3 years in business . It's a very low budget system. very basic.