Sogolytics Erfahrungen

Vorteile

Besonders gut gefallen haben mir die Tutorials, die gleich nach dem ersten Einloggen zur Verfügung stehen und einen guten ersten Überblick verschaffen. Das Programm ist sehr übersichtlich gestaltet und sehr leicht zu bedienen. Durch das Layout und das Design ist es möglich, dass auch wenig erfahrene Leute sehr schnell und selbsterklärend Fragebögen gestalten können. Wovon ich besonders profitiere ist, dass man die Ergebnisse nach Durchführung der Umfragen via Excel exportieren kann. Das ist ein großer Pluspunkt!

Nachteile

Da ich das Produkt noch nicht so lange nutze, ist mir noch nichts Störendes aufgefallen. Ich bin aber guter Dinge, dass es auch dabei bleibt.

Vorteile

Es gefällt mir, daß es eine Studenten-Version gibt. Das ermöglicht es mir eine professionelle Umfrage für meine Abschlussarbeit einzusetzen.

Nachteile

Bis jetzt habe ich noch keine Nachteile entdeckt.

Vorteile

Einfaches Drag & Drop System ermöglicht schnelle Einarbeitung

Nachteile

Hohes Maß an Personalisierung bringt unweigerlich eine Komplexität mit sich

Vorteile

Die schnelle und einfache Gestaltung von Umfragen. Sehr hilfreich sind die vielen Vorlagen, die enstprechend angepasst werden können. Ebenso positiv: Möglichkeit zur Einbindung der eigenen CI.

Nachteile

Ggf. die Aktivierung einer anderen Sprache in der Benutzeroberfläche.

Vorteile

What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :)

Nachteile

The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population.

Vorteile

It has all the features that I use, or need, in a very intuitive platform that allows me to focus on my surveys and my research without unwanted distractions. I can use it on my PCs and on my iPad without issues or complications, making it a very useful tool whether I am deploying a survey or teaching my students how to structure or deploy one. The reporting features are getting better with each iteration, although I still tend to use the trouble-free export features to do my own statistical analysis.

Nachteile

Nothing, really. The frequent updates have been keeping ahead of my expectations.

Vorteile

The SoGo Survey is free to use, especially the free version where you get 15 total surveys and 100 responses, with the company I work for being less that 60 employees using the free and basic version is better; I can create a short survey with questions regarding to my department's overall quality of work, ways to improve the strategy and process of our code deployment. SoGo Survey gives me the opportunity to get my participators involved in questioner, build the trust and getting to know each other. SoGo Survey UI is easy to understand how to use their web-based application, creating questions and getting responses faster.

Nachteile

I have only used the free basic version, so I haven't yet found any issues or dislikes with SoGo Survey, but so far its great to use.

Vorteile

The application is really user-friendly with an intuitive UI. The exchange between pages is really smooth and you can easily leave your work for a while and go back.

Nachteile

Hard to think about one but perhaps it's the need for quicker processing time when clicking on the link to start the survey. I feel like there is a tad of downtime.

Vorteile

Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

Nachteile

Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

Vorteile

It's easy to use and allows me to group multiple questions into one category to report the results to participants. When participants know they will see their results, they are more likely to respond to the survey. I also feel that for the features provided, the software is reasonably priced. My institution purchases Qualtrics, and while excellent, that software is priced beyond the means of typical individual researchers.

Nachteile

Since I'm so interested in the reporting features for participants, I'd love to see more bells and whistles there - for example, the ability to automatically calculate the overall averages for categories and contrast that average with the participant's would be very helpful. However, I understand that such an advanced feature would be unreasonable for the charged price.

In Betracht gezogene Alternativen

SurveyMonkey

Warum Sogolytics gewählt wurde

Ease of creating the specific participant's report I wanted (automatic response to participants).

Zuvor genutzte Software

Qualtrics CoreXM

Gründe für den Wechsel zu Sogolytics

For the price, the features offered were much better.

Vorteile

SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

Nachteile

The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

Vorteile

This survey platform is so easy for both the administrator as well as the survey respondents to use.

Nachteile

Nothing, it works great. I don’t have anything bad to say about it.

In Betracht gezogene Alternativen

Qualtrics CustomerXM

Warum Sogolytics gewählt wurde

Ease of use

Zuvor genutzte Software

SurveyMonkey Audience

Gründe für den Wechsel zu Sogolytics

It is easy to set up and easy for my users to navigate.

Vorteile

I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

Nachteile

We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

In Betracht gezogene Alternativen

SurveyMonkey

Gründe für den Wechsel zu Sogolytics

I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.

Vorteile

I used SoGoSurvey to do initial customer surveys. I found it to be easy to use and the data was presented in a way that I could easily understand. I really liked the different question options and the bridging. Both of these features made creating the survey convenient and exactly how I wanted it.

Nachteile

I would like to see SoGoSurvey better integrate with other software. Being able to directly access my contacts in MailChimp would make it easier to distribute.

In Betracht gezogene Alternativen

SurveyMonkey

Gründe für den Wechsel zu Sogolytics

It had more of the features that I was looking for in a survey software and the price was better.

Vorteile

This software doesn't have to be limited to creating feedback surveys. I actually use it to create online forms for my non-profit. I have a lot of volunteers who want to come and I needed a way to create easy-to-use forms for them to fill out and give me the info I need from them.
I started out using the "free" package and even under a pre-designed form, the software will allow you to go in and make changes to better reflect your needs. Just make sure you don't exceed the number of questions on the form or it will ask you to upgrade to a paid package.
Because I work for a non-profit, once I was able to prove that I am indeed non-profit and advertised for SoGoSurvey on my website, they actually allow me to use the next level paid plan for free!
I am very happy with SoGoSurvey and plan to continue using the software.
Another awesome feature is that our volunteers can be English/Spanish speaking and SoGoSurvey has the option of choosing the language for the survey at the click of a button. This is such a key feature and I love it. (you will have to be able to speak the language you create the forms in, SoGoSurvey doesn't actually translate the content for you.)

Nachteile

I think navigating the actual site takes some getting used to. Once you are in a form, keep in mind that you will only see the form "on top" of the pile. What this means is there is a number counter, and you must click the drop-down arrow to see the other numbers of other surveys in order to review your responses. I think this could be improved, I would especially like to see the name of the person who filled out the survey used as an indicator in the "pile" of responses, rather than just a number. Also, when I print survey results it can take up to 6 pages with a narrow column of data, rather than 3 pages where the data takes up the entire page. It would be nice if this could be adjusted.

Vorteile

Surveys are easy to create and launch with a very intuitive interface. Even those on our staff who don't have a lot of knowledge of survey techniques find it very simple to figure out the type of questions they want to ask and how to create them.

There is also an incredible variety of questions types to choose from and ways to display your questions and answers. The ability to set up branching and logic conditions may sound confusing, but SoGo surveys make it pretty easy to understand – you'll be revealing or hiding questions based on previous answers with ease.

I also appreciate the ability to add images and multimedia options in order to engage survey takers.

SogoSurvey also makes it easy to brand your surveys as your own. Every one of our surveys has our logo embedded at the top. I can also customize colors and fonts to match our brand.

I'm impressed by the variety of ways you are able to see your results when the survey is complete. Reports can be customized to see as much or as little of the detail as you desire.

Nachteile

Sogo has a great free version for nonprofits like our organization. But every year they lock us out without warning and you have to email to ask for a renewal. I wish they'd give you advanced notice that it is time to renew.

Vorteile

What I liked the most about this software was that it could actually do everything I needed it to do. I had to get a premium package but it was well worth the investment to have software that could accomplish everything I wanted for my Doctoral Dissertation. I evaluated several other software packages and this was the one that was easiest to use and did exactly what it said it did.

Nachteile

I didn't find missing features, what I did find is that as with any software there is a learning curve. You have to learn how to do what you want to do with the software. The great aspect of the premium package was that it came with tech support and when I got stuck I would send an email and get a response pretty quickly. The helpdesk was always able to direct me to the right menu or option to accomplish what I wanted to do. My advice is spend some time learning the software and playing with the options before you actually engage in your actual project. It will help you a lot in using the software.

Vorteile

The flexibility to design surveys to meet a variety of needs. I am a volunteer that helps to design surveys for several different nonprofit organizations. I have been able to meet every need with a combination of the Pro level and download features.

Nachteile

I needed to upgrade to the next level to be able to do true 360 feedback surveys. I could work around this with the download capabilities and using Excel to fill the missing features.

Vorteile

Full featured, free for charity, professional look and feel. Like that you can ask more than 10 questions. Like the grid style questions. Like the "if logic" to fork the survey. Like that I can customize/brand the header. Language translation section is critical for our organization.

Nachteile

Like the software a lot and appreciate that as a charity, SoGoSurvey gives us the full version for free. Unfortunately though the hurdles to getting the service are more than the value we get out of the tool. The free version is a one year plan for which we put a logo on our website all year and like the company on facebook. We are a small all volunteer parent organization and send out a survey once a year. We can barely train people on which logins to use let alone consistently use and support the same online tools. To lock our account each year until we send an email to customer service and have to fill out surveys / more product advertising is nearly a time-prohibitive hurdle to having our organization continue to use the software. Sorry to sound entitled and thankless but it just takes too much hand-off to keep this account working smoothly for our group.

Vorteile

SoGo survey is user friendly and rsdy to create surveys.Has a back ground oprion where you can edit /customize an image of your choice.Has designed templates which you can edit.Has a variety of questions including multiple choice,grid option such as matrix grid,check box and radio grid.It gives you a variety of languages to choose from and this is extremely useful since people can answer surveys more correctly when asked ina language they clearly understand.The customer suppoty is professional and helpful within shortest time possible.Gives you an option to export data ib desired format.Offers a free basic package for trial .Has an excellent reporting tools.Has been so useful when getting feedback from clients regarding sales in order to improve services.

Nachteile

The free trial is limited to a particular no of questions and thus forced to use a paid version to accommodate more questions .SoGo survey is unique in its own way compared to other survey apps.

Vorteile

What I like most about Sogo Survey is the way in which the graphs are implemented at the time of completing the questionnaire. A circular graph is shown where each person's responses are specified by percentages from positive to negative. This has greatly facilitated the understanding of their features and functions.

Nachteile

Sogo Surveys has an application for mobile phones, clearly for this app you can not perform surveys, but you can see statistics and percentages of surveys previously completed, the problem is that the percentages are totally different from those shown in the Sogo website.

Vorteile

I've been doing employee surveys in gaming and hospitality since 2004, getting into on-line surveys around 2007-08. I used one product until 2018, when I had a software problem during a survey and got zero support. I've used SoGo and one other product since then. SoGo is reliable (I've never had any unplanned for down time), very easy to use, very cost-effective and has great customer support. A feature I especially like is that you can get the actually delivery failure message when a survey doesn't go through. I can give this to my client to trouble shoot any delivery issues.

Nachteile

The feature I miss most from my previous supplier is the ability to import a survey in Word. With SoGo you need to enter each question manually (although you can copy old or library surveys). It's easy and instructions are very clear, but it gets tedious. Also, with certain types of surveys, the data is not recorded for partially completed surveys. For me these are small issues compared to the benefits above.

Vorteile

I took an Educational Survey Research course that asked each student to research a survey tool and present to the class. I had looked into SoGoSurvey because I was looking for a tool with more advanced branching options. As a doctoral student, I really wanted a survey tool that could be designed from top to bottom. I like how SoGoSurvey allows for visual design changes, as well as having a large selection of advanced question type tools. Therefore, as a student I think it's worth the money to invest in this tool for something as important as conducting your dissertation research, as they give am amazing discounted rate for students. I look forward to using this tool more for my own research!

Nachteile

I had initially used the pro free trial to demonstrate its functionality for the rest of the class. However, once the free trial ended, I wasn't able to access my draft and couldn't get access to my survey because it was not backwards compatible with the free version. So I ended up losing my entire draft survey and had to start over a week before it was due because I didn't want to pay yet for the full version just to complete one assignment. So just a warning to those who are looking into the free trial, if you use any of the question types that are not part of the free version, you will lose access to the entire thing once the trial is over.

Vorteile

What I like most about SogoSurvey are its functions, since other platforms do not have them, they are unique functions that explain very well the results of a survey using graphs and percentages that increase understanding.

Nachteile

I do not like the relationship that SogoSurvey has between price-functions, since they have totally exaggerated with the prices, I would like them to decrease the prices a little for a better accessibility to the plans they offer.