Nutzerbewertungen im Überblick
Über ScrapRight
ScrapRight ist eine Bestandskontrollsoftware, mit der Unternehmen Verkaufsverträge erstellen, Materialkosten verwalten, Bestände handhaben und Sendungen durchführen können. Die Plattform ermöglicht es Führungskräften, die...
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- Branche: Metallabbau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
ScrapRight Recycling Software
Fast response and call backs right away
Vorteile
After 2 days of setting up software and hardware we were up and running with the fastest ticket times in the WEST!
Nachteile
I would say it was the least, the amount of configuration that was needed to get it up and customized for our particular company..
Antwort von ScrapRight Software
David! Great review! Thank you! I can't tell you what it means to our company and to those who are considering making a new decision or a change! ScrapRight to us means exactly what you said here, over delivering on our commitment to your success! Always here to help if you ever need it!
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great way to stay organized
I can't imagine running our business without Scrapright. It's made daily business so much easier. The customer service is excellent. Anytime I have a question or problem they respond within the hour and have a solution for me.
Vorteile
It prevents a lot of mistakes to happen from human error. It saves us time by generating a ticket and doing the math that by the time the customer comes to the window they are already paid and taken care of. I like how you can make the program to fit your needs as far as different commodities and prices for specific customers.
Nachteile
Using the Ipad on the road. You have to be connected to wifi in order to log in. Then when you go on the road and try to use the printer it only prints "weight" ticket. Sometimes when you don't have wifi the ticket gets lost. I understand the ticket isn't connected remotely and it's supposed to sync when you hit wifi, it doesn't on occasion.
Antwort von ScrapRight Software
Good morning Randa! Thank you for the amazing review! Appreciate it more than you know!
Regarding the iPad, you can now login remotely without Wifi and without an iPad that is connected to the internet. This would of course eliminate the possibility of losing a ticket as well. I asked Derek to give you a shout on how to make this happen for you ASAP!
If, after that call, it resolves your cons and you want to update your review, I believe Capterra makes a way for that!
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Senior Buyer
for the price I wish the program did more. I also wish that when you call tech support to fix a problem it could be done right then, that is when the customer is here-loss of customers
Vorteile
It makes filing reports easy. would be better if when it messes up you could fix problems to resubmit the reports. example if license was expired be able to update after the transaction.
Nachteile
can not fix problems. we are just stuck. the program is slow. the program is redundant, it does not do everything we need to be compliant. ie cash cards the program forces us to type and retype customer info to stay complaint.
Antwort von ScrapRight Software
Elizabeth, we are so sorry for your experience with https://iscrapright.com/, I believe we shared with you early on, all of the features you are looking for are available at https://scrapright.com/ and we would love the opportunity to assist you in upgrading your account. We are hoping that an upgrade would also turn that frown upside down and help get you to 5 Stars!! That's our goal! If not know that we are working on improving your experience with iScrapRight every day and we have some exciting things in the pipeline for you! Shon Duty 877-897-6422
Die besten Alternativen zu ScrapRight
- Branche: Metallabbau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Help getting problems fixed
overall has been good been a few bumps in the road but always been able to sort it out
Vorteile
The software is easy to use has lots of features that fit our needs
Nachteile
There are really no cons I can think about, about the software itself. My real concern is when you need help
everything is done through email and chat lines and that does work if you are comfortable with that type of communication. I prefer to pick up a phone and talk to someone.
[SENSITIVE CONTENT HIDDEN] in Technical support has been very good to us and for our company. We appreciate her help, dedication, and quick response even though the email/chat line.
Antwort von ScrapRight Software
Alex, thank you for the amazing review! I appreciate the candid & honest feedback more than you know. I have spent some time today with the Support Engineers and reminded them that not everyone likes to txt & chat like you do and reminded them that our policy is to pick up the phone and call 100% of the time! Thank you for your patience with us! We appreciate your long time business with ScrapRight and all of the referrals you have sent as well!
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great software
We have been using this software since since Shon started and still today are using it .
Vorteile
It’s easy to use , easy to learn , and always improving it
Nachteile
Difficult combining 3 yards to one main server
Antwort von ScrapRight Software
Angela
Thank you so much for the solid feedback from one of our longest and first customers!! We appreciate you!
- Branche: Metallabbau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
BB Recycling
Great
Vorteile
POS system. Buying and Selling is very simple to understand and operate.
Nachteile
Inventory Tracking. All the regrading that we do has gotten messy over the years.
Antwort von ScrapRight Software
Thank you so much for taking time to review ScrapRight! You have been a loyal and faithful customer for many many years and we have good news coming very very soon that will address your concern regarding inventory! Keep your ears and eyes open this winter!!
It's feedback like yours that has helped us to become the industry leader and our responsiveness to our customers feedback will keep us there!!
- Branche: Import und Export
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Problem solving.
It was pleasant and my issues were resolved timely and efficiently
Vorteile
[sensitive content hidden] helped me before business hours to get my ticketing issue resolved. She was top notch and she deserves recognition.
Nachteile
I haven’t really experienced any things I could say that I like least
Antwort von ScrapRight Software
Jason, thank you so much for providing a review on our support technicians and on the software! We appreciate the feedback!
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Metal Man
Its been a great longtime relationship
Vorteile
Every quality...the people in sales as well as support techs are awesome
Nachteile
none really. I just wish I didn't need the program but it is state law.
Antwort von ScrapRight Software
Jeff
You have always been an amazing partner to ScrapRight! We appreciate your business and this review! You are helping so many to be able to make the RIGHT choice for their software needs!
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
I scrap right app
Andrew in tech service help me out to two or three times I needed him and all of those years
Vorteile
There was no training need it. You just picked it up and started using it.
Nachteile
It’s hooked to the Internet, so that’s one of those things you’re at the mercy of
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
New approach needed
Vorteile
Good POS system for the price and run specials.
Nachteile
Doesn't interface well with Quickbooks, and staff isn't helpful navigating the pitfalls of your product.
Antwort von ScrapRight Software
With no name I have to make an assumption that you are an iScrapRight subscriber? Our iScrapRight product is not intended to integrate with QuickBooks, nor will this be an offering in the future on this product. If you would like a discounted price on upgrading to our flagship product ScrapRight which does including integration to QuickBooks I would like to offer that to you.
Also, iScrapRight includes chat support with our Tier One team but our Tier One and Tier Two support techs are available to our ScrapRight customers from 7am to 7pm EST M-F and Saturday's from 8am - 4pm EST via phone, chat and help desk tickets.
Again, my main message here is please feel free to call me directly with concerns and for any help you may feel you are not receiving. My door is always open!
Shon Duty, President, 877-897-6422 x1001
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Happy with our purchase, customer service really makes the package.
Customer support, we were having a hard time with our previous company.
Vorteile
Ease of use, but I like the service availability and quick response. We depend on Scrapright for our daily operation if it goes down we cannot function effectively.
Nachteile
Sometimes it locks up. Some of the admin functions are time consuming. It would be nice to change all prices then hit save rather than having to change 1 at a time.
Antwort von ScrapRight Software
Victor, thank you for the kind words and the honest review of ScrapRight. We appreciate this more than you know! Wanted to follow up on price updating, have you seen the ability to update pricing from the grid? This eliminates the one at a time price update. Please feel free to give me a call at anytime and I can show you this and a few other tips and tricks that can speed up your day! 877-897-6422
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I've had scrap right for many years now. Durability is excellent. Been easy to use.
Streamlined inventory cost and analysis.
Vorteile
It is user friendly once you understand the system. Provides inventory and record keeping details. That enables me to maintain accurate cost analysis as well as keeping historical analysis.
Nachteile
At times the system runs slow. Other times part of the system just stops functioning and needs to reboot.
Antwort von ScrapRight Software
Jacob, thank you for taking out time of a crazy schedule to give us a 10 out of 10 recommendation! We appreciate it more than you can know! Regarding the slow or reboot, just a note, you have been with us I believe for 6 or 7 years, I am pretty confident that we could eliminate these issues altogether with a newer better up to date server that would also come with a 3yr NBD Onsite Warranty. Call me for options!
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Very user friendly. Training buyers is so simple and easy.
Vorteile
Having the ability to see on the camera exactly what I'm buying before actually paying out the ticket. Knowing the weights are being accurately entered by the scale interface gives me peace of mind even when I am not on site. The time saved to automatically upload information to the RAPID program is invaluable. Whenever we have any issue with the system the support we get and the patience they have helping us to get back to business gives us much comfort. Couldn't ask for better!
Antwort von ScrapRight Software
Lee, thank you for taking the time to review us!
This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company!
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy transition- great support
[SENSITIVE CONTENT] and his team are very good at what they do and their attention to customer needs is top notch. Good customer service is hard to find and they sure do deliver on that!
Vorteile
Our team has embraces the transition to ScrapRight very well considering we were using a different software system for 12 years. The set up and integration was very smooth with the onsite help and the ability to integrate existing hardware kept costs and disruptions low. [SENSITIVE CONTENT] and his team are dedicated to make sure this is a good fit and help resolve any issues right away.
Nachteile
We are a little anxious about the system being completely cloud based. So far it seems to be working well but Internet outages are inevitable and we are bracing ourselves for how that will work.
Antwort von ScrapRight Software
Bob, thank you for taking the time to write this well thought out review. Your review encompasses what it means to ScrapRight! Hey, on the note of a potential or inevitable internet outtage, make sure to go to your dashboard bottom center and read the blog regarding Randy's recommendations. This is all about plan b, what do I do in the event of… I think
If you read this and follow it you will no longer be concerned about the internet!
Thanks again!
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Scrapright Software has been a blessing beyond words. It has helped me to begin to expand.
I have been able to expand my business, and ability to service others.
Vorteile
The software is easy to understand and use. It helped me to be able to track easily what was purchased, sold, the profit, and what remained in storage. Without this software, I definitely would not have made it through the rough times when scrap prices reached its recent low point. Instead, I have been able to expand.
Antwort von ScrapRight Software
Kevin! Merry Christmas my friend, thank you so much for taking time out of your day to review us! Please let me know if there is anything you ever need help with, you know I am here for you!
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Excellent Software for the Recycling Industry
ScrapRight has been a breath of fresh air, as we were using a custom Access DB that doesn't have the features or reliability that ScrapRight has. It has made us more efficient as we can run reports that we didn't have in our other software. We have a better handle on our inventory and our financials.
Vorteile
The interface is clean and intuitive. Inventory management is really well executed and if we have problems the owner of the company takes our calls or emails and makes it right for us.
Nachteile
The learning curve on some items such as brokering loads but once learned it is very easy to use.
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Camera Install
In this instance, getting our scale camera to work/talk to Scrapright, [sensitive content hidden] was phenomenal. Over the period of two days that it took, due to wiring issues at our end, she was able to get our camera up and running while talking me through was wire had to be installed where.
Vorteile
Ability to keep track on individual sales from customers.
Nachteile
None that I can think of. Product performs exceptionally for my needs.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
user friendly
The benefit is the inventory control system.
Vorteile
I like using the inventory as it helps me keep better track of what we have purchased. Producing reports are easy. Pictures of what we buy and who sells to us has a lot of added benefits as well.
Nachteile
updates. You will never get away from updates, but sometimes a update to fix a problem creates another problem and you have to wait for another update to fix that problem.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
review
okay
Vorteile
easy to use , easy to move from one screen to the next
Nachteile
does always come through correctly when sending to the state
Antwort von ScrapRight Software
Richard, thank you so much for your direct and honest review and thank you for the information on Texas DPS. I can tell you that upon reading this review I have spoken to my development and design team and we are addressing the issue and struggles right now and should have something back to you shortly looking to take your threes and make them fives we want to make you a raving fan of ScrapRight. Let me know if there's anything else that we can do to make you a raving fan.
- Branche: Metallabbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Great Software
Vorteile
This software makes running our business easy! We love everything about it! The customer service is also amazing!
Nachteile
We occasionally run into small bumps. Where we need to get assistance from the customer service team to help us out but the customer service is amazing! So fast and so pleasant to work with!
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Everything is ok - EXCEPT THE VIN # moving over to nmvitis - still doesn't work - no word yet!
Vorteile
Easy to use - user friendly on most applications - except for the NMVITIS -
Reports are a lot easier to run than our previous software
Nachteile
Having problems with ADD/NMVITIS - still no answers as to why we cannot use this feature - have not been contacted in weeks to find a solution
Antwort von ScrapRight Software
Brenda, thank you so much for taking time out of your day to review us! Our apologies on the NMVTIS changes with the upload! We have just completed the new update with the fixes for this and support is currently testing, please expect to be updated within the next week and your upload to work perfectly! So sorry that it took a little longer than expected to complete! Please let us know if you ever need any help and we will be here for you!
- Branche: Metallabbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
NO ISSUES
Vorteile
The software is easy to use and anyone with just a little bit of computer experience can learn how to use the program. It is easy to add or remove commodities codes and names.
Antwort von ScrapRight Software
David, your review means the world! If there is anything we can ever do for you, never hesitate to call or email! Merry Christmas!
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Easy to use software
Vorteile
It is really easy to use, speed up my transactions for the customers. Easy set up and great support remotely.
Nachteile
I need the option to cash out multi tickets at once instead of merging.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ScrapRight system and software
Vorteile
The ease and quality of use
Everything thing I have tried and used is great
Nachteile
So far don't have one and I have been a customer for over ten years
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Great product for our small scrap business
Vorteile
The ease of use! I can have someone trained to use this program within an hour!
Nachteile
I wish that it would work on an iPhone.
Antwort von ScrapRight Software
Nick! Thank you for this amazing review! I will pass your request about an iPhone app onto the new features team! Really appreciate you taking the time to review us!
