Nutzerbewertungen im Überblick

Über Jobber

Jobber ist eine cloudbasierte Softwarelösung für das Außendienstmanagement, mit der kleine und mittlere Dienstleistungsunternehmen ihr Außendienstpersonal verwalten, Kundenbetreuung anbieten und Geschäftsabläufe entweder über...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4,4
Funktionen
4,2
Bedienkomfort
4,5
Kundenbetreuung
4,6

Nutzerbewertungen zu Jobber durchsuchen

643 von 643 Bewertungen
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Andy
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.2.2019

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Vorteile

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Nachteile

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Antwort von Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Beantwortet am 23.4.2019
Tara
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 17.2.2023

"Jobber: An Impressive Tool for Businesses to Streamline their Operations"

Jobber has been an excellent experience for me. It has allowed me to work remotely and efficiently from anywhere with an internet connection. The platform is user-friendly and easy to navigate. The customer support team has also been accommodating in answering my questions and providing assistance. Overall, Jobber has been an excellent experience for me, and I highly recommend it.

Vorteile

I liked the fact that Jobber's software is incredibly user-friendly and intuitive. It makes it easy for its users to manage appointments, invoices, and client information. Furthermore, it has many features, such as automated follow-ups, task scheduling, and custom reminders, making it an excellent solution for businesses of all sizes. It also provides integrated mapping and mileage tracking capabilities, which help companies to save time and money.

Nachteile

Regarding Jobber software, the biggest issue I had was the lack of customization options. It wasn't easy to tailor the software specifically to my needs, as there were few options to choose from. Additionally, I found the user interface to be outdated and clunky, and the performance of the software was relatively slow. Finally, I could not take advantage of certain features because the software was incompatible with my operating system.

Antwort von Jobber Software

Hey Tara! Thank you so much for your thoughtful review! We really try to make Jobber as accessible and as friendly for business owners and their teams as possible, and your feedback here makes it easy for us to see what we're doing right and what can be done better, so we really appreciate it.

It's awesome to hear that Jobber has overall been a great experience for you. It would be great to connect with you and get more feedback from you on the different customization options that we could add to give you that tailor-made experience for your business and hear more about how we can improve. Our team can be reached at [email protected], by chat, or by phone at 1-888-721-1115, and we'd love to hear from you!

Beantwortet am 24.2.2023
Alex
  • Branche: Bau
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
3
Kundenbetreuung
5

3
Bewertet am 27.9.2022

Rip off for the price

Customer service was great when i had the Core subscription, as soon as i downgraded, it was like i was not worthy of their time. Poor customer service overall and very expensive product.

Vorteile

the ONLY pro about this is during the free trial when you get all access to everything. other than that...read my cons section.

Nachteile

If you could batch export invoices that would be amazing but you take all these basic features away as soon as the user goes to LITE addition without even stating you lose almost all features of this software. even paying your ridiculous price for the LITE version is not worth it! Have to be a big multi million dollar corporation to afford this software. Using the Core service was great at discounted price but when it shoots to $75 CAD a month for what is still basic service, its a rip off. Lowering my service to save costs to LITE addition gives you absolutely no features of this software.

Antwort von Jobber Software

Hello Alex! Thank you for leaving us a review and for your feedback regarding our subscription pricing and the features included.

If you would like to continue discussing our available plans and pricing, please send us an email to [email protected] and we would be happy to go over what is currently available. Hopefully we can get you onto a plan that is within your price range and includes the features you need!

Thank you.

Beantwortet am 11.10.2022

Die besten Alternativen zu Jobber

sanu
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 30.1.2023

instantly book services and manage incoming requests, payments, and scheduling.

Jobber has been a great tool for managing our service business.i am using it for nearly one years, and have found it to be an invaluable resource for keeping our business organized, efficient and profitable.

Vorteile

The most impactful features of Jobber include its real-time job scheduling and tracking capabilities, invoicing and billing support, client management and CRM tools, payment processing and automatic payment reminders, mobile support, and comprehensive reporting capabilities.Jobber offers strong customer support and its user interface is intuitive and easy to use.

Nachteile

 There are some features in Jobber that could be improved. For example, the ability to track time stamps or collect more detailed notes, to be able to schedule reoccurring jobs, and to send automatic reminders to clients. I think Jobber could be improved by integrating additional communication methods beyond email, such as text or chat.

Antwort von Jobber Software

Hey Sanu,

Thank you for providing us a very detailed review! We really appreciate knowing that you are finding Jobber to be an invaluable resource for you and your team. We would also like to speak with you again, whenever it is convenient for you, as we feel like we are already able to address some of the cons you mentioned, such as recurring jobs and texting. Please feel free to reach out to our support team at 1-888-721-1115 opt 1, email [email protected], or message us through live chat and we're happy to make sure you are getting the most out of your Jobber subscription!

Beantwortet am 10.2.2023
Madhusudan
  • Branche: Computer-Software
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2023

Jobber provides everything you need for a cohesive work team

Prior to adopting Jobber, keeping track of leads and corresponding with clients in one location was our biggest issue. Now that customers are requesting work through our website, we can speak with them utilising the built-in messaging capability.

Vorteile

They have a great culture and are terrific at giving back. It's simple to use if you run a really tiny business (between 1 and 5 employees). Their support team is helpful and quick to answer. All the applications we utilise to manage our firm are centralised in Jobber. Gathering leads, creating jobs, sending bills, and collecting money are all made simple with Jobber.

Nachteile

For companies who have several jobs to do in a single day, I wish there was a route optimization feature. The web forms should also be more configurable, in my opinion.

Antwort von Jobber Software

Hey Madhusudan! Thank you so much for the awesome review! We love that Jobber has made an impact on your lead tracking and client communication, as we know those are key to any small business!

We have a few options for route optimization and we'd love to chat about those with you to see if they could work for your needs. It'd also be great to hear your thoughts on improvements for our webforms and the different customization options you'd like to see! You may give us a call at 1-888-721-1115 ext 1, send an email to [email protected]com or start a live chat!

Beantwortet am 18.2.2023
Surjesh
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.3.2023

The user-friendly UI of Jobber is one of my favourite features.

All things considered, I heartily endorse Jobber for small and medium-sized service firms. It's an excellent tool for handling different business operations because of its user-friendly layout, scheduling options, and invoicing functions. Also, because it is cloud-based, it is simple to use from anywhere, which is helpful for companies that use remote workers in particular.

Vorteile

The scheduling features of Jobber are fantastic. The software enables users to design and manage staff schedules, which is very helpful for companies that must send employees to numerous places. The map component in the scheduling tool aids users in determining the most effective routes for their employees.

Nachteile

Cost: For tiny organisations in particular, jobber can be quite pricey. According to the number of users, there are several pricing tiers, with greater costs for more users.Even while Jobber is simple to use and has many helpful features, some users might feel that there aren't many personalization choices. For instance, there can be restrictions on the information that can be shown or the format of invoices.

Antwort von Jobber Software

Hi there Surjesh! Thank you very much for the review and your endorsement! We're glad to hear that you and your team are benefiting from the scheduling and routing features that we provide.

We also want to thank you for giving us feedback about our subscriptions, pricing and the features included. This really does help guide us when it comes time to update the plans that we have.

If you ever want to discuss your subscription, to make sure you are getting the most out of it, always feel welcome to give us a call at 1-888-721-1115 opt 1, email [email protected], or reach out to us via our Live Chat. We'd love to hear from you!

Cheers!

Beantwortet am 8.3.2023
Susana
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 15.2.2023

Good app for managing your tasks

Vorteile

This app is helpful for managing all your projects and tasks in a very simple way. I can schedule my tasks easily and quickly.

Nachteile

I prefer the computer version than the mobile app, it has more features.

Antwort von Jobber Software

Hey Susana!

Thanks for the review! We love to hear that you are finding the tasks and schedule helpful for you and your team! It's great that you enjoy Jobber online, and we're constantly updating the app to add the same functionality as the browser. If there are certain features you'd love to see in the app definitely let us know!

You can give us a call 888-721-1115 ext 1 or send a live chat or email [email protected]

Beantwortet am 17.2.2023
Assimi
  • Branche: Telekommunikation
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 3.3.2023

Jobber review

Vorteile

Jobber is a software that can be used anywhere in the world, which is not the case for other software. It has a customer service always available which helps us at all times when we have problems. We can't complain about its interface which is easy to use in many tasks

Nachteile

Jobber has a clumsy interface at times and its price and functionality should be improved. It is not bad overall

Antwort von Jobber Software

Hey Assimi, thank you for the review!

We love to hear that our Support Team had your back when you needed us.

Our team is always trying to improve and would really value your feedback about your experience with the interface. You can always contact Support by phone 888-721-1115 ext 1, email [email protected] or starting a live chat!

Take care!

Beantwortet am 9.3.2023
Aaradhana
  • Branche: Computer-Software
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 2.3.2023

Here is my evaluation of Jobber as an artificial intelligence language model after studying .

For service companies seeking to streamline their operations, it is the best option due to its user-friendly UI, scheduling and billing features, mobile app, and top-notch customer support.

Vorteile

The programme has a great invoicing function that enables users to make and deliver invoices to customers, monitor payments, and handle their accounts outstanding.

Nachteile

Users have access to assistance when they need it thanks to Jobber's excellent customer care. The software's knowledge base is comprehensive and offers users a variety of tools and lessons to help them make the most of the programme.

Antwort von Jobber Software

Hi Aaradhana!

We are glad you found Jobber user friendly! If you ever have any questions you can always contact Support by phone 888-721-1115 ext 1, email [email protected] or start a live chat! Thanks for the review!

Beantwortet am 9.3.2023
Melina
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 2.3.2023

I am fond of it

Vorteile

I appreciate the feature that allows you to effortlessly transform an estimate into a job.

Nachteile

I believe I haven't utilized it adequately to identify any shortcomings.

Antwort von Jobber Software

Hey there Melina — Thanks for the review! Awesome to hear that you are enjoying the workflow and your Jobber experience so far. If you ever have any questions or want to learn more about the different features included in you're Jobber subscription, you can always contact Support by phone 888-721-1115 ext 1, email [email protected] or starting a live chat!

Beantwortet am 9.3.2023
Laura
  • Branche: Bau
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 30.10.2019

Jobber is good for a beginner

We have been using Jobber for 5 years. Now that our business is growing we need something more.

Vorteile

Jobber is always adding to program to make it better. Good for a beginning business. Easy to use. Have been very happy.

Nachteile

Jobber doesn't work with quickbooks desktop. We have to put information in twice. Once in jobber & then in Quickbooks. More work for the administrator.

Antwort von Jobber Software

Hi Laura, thanks for your review. It's been great to have Arch Air on the team for the past five years!

You're right that we don't currently connect with QuickBooks Desktop. In case you haven't already spoken with our team about this, QuickBooks has moved away from supporting integrations with their desktop solution, so to best support our customers we made the decision a while back to discontinue our sync.

We'd also like to find out a bit more about the gaps you're seeing and see if we can help out with some of our newer features, or provide some of your feedback to our product team. Please keep an eye out from a call or email from us.

Thank you again for your review!

Beantwortet am 4.11.2019
Zianne
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.11.2019

Just do it!

Vorteile

This is not just an app. I literally use Jobber for every aspect of my business. They’re always adding new and helpful features that will take your business to the next level of efficiency. I’ve never been this enthusiastic about giving a 5 star review— they really deserve it. They also care about community. I highly highly recommenced you choose this app/site if you’re looking for a platform to manage your service/booking based business. It will give you everything you’re looking for.

Nachteile

To be completely honest, theres nothing I can pinpoint that I don't like. There was a request I had a while back regarding adding a new feature, and magically, they added it within months (To be able to manually input credit card payments for invoices). They seriously consider their customers requests. I have so much faith in them because they're always improving.

Antwort von Jobber Software

Thanks so much for your thoughtful review, Zianne! We're so proud to work with the Elite team and it's been great having your involvement in some of our community events! So glad to have you on the team, and don't hesitate to keep those requests coming so we can work some more of that "magic" ;)

Beantwortet am 6.1.2020
Brad
  • Branche: Bau
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.5.2020

It's a Love/Hate relationship with Jobber

When I first started using Jobber over 5 years ago I was a raving fan. I told everyone I met that needed a CRM to use Jobber. Now it's mostly just disappointment. Jobber could take over the entire service industry if they had new leadership. If you are buying a CRM and never used one before, Jobber will seem like a gift from God. If you compare it to other CRM's, it's behind others in features.

Vorteile

Very clean and easy to use. The mobile app is top notch. Customer service is very friendly and helpful if you have a problem. Calendar is easy to use. It has quickbooks integration which is nice. Payment processing is easy and convenient for customers. Client portal is excellent.

Nachteile

This company likes to do things 90% of the way and the last 10% are always the features you need. I begged them for years to add zapier integration. They finally do (90%) but then they only offer a few triggers. The ones they don't offer are the ones you need (10%).

Lead/sales funnel is non-existent. You'll have to use another software to track leads in a funnel.

Time tracking for jobs (90%) doesn't add up total hours per employee (10%). I have to manually add up each employee's hours.

This software has zero job costing reports. That completely blows my mind. Every single competitor has job costing. It is the most important thing to track in a service business. Here is the crazy thing, they had this feature in beta and then came out and said we aren't going to continue with it.

They have forms and checklist for employees, but no way to report them back with ease. No way to require employees to use them on the job.

The leadership of this company is scared to death of competition. They won't tell you anything that's on the books. No way to vote on features, know if any will ever become reality. The default response is. We'll let our development team know. Very limited mindset.

Antwort von Jobber Software

Hi Brad, we're sorry you feel this way about Jobber but we sincerely appreciate the feedback. With many different businesses in our community with different workflows and preferences, we do our best to provide solutions to the largest number of businesses we can, but know that unfortunately we can't always have features that every business wants. That being said, with no plans of slowing down soon, we're still working hard tp improve and grow as we certainly want to provide your business and others with more valuable features which we hope you will find increasingly valuable. Thanks again, Brad!

Beantwortet am 2.9.2020
Kathleen
  • Branche: Einzelhandel
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.8.2020

Software with the WOW factor

It was like a breath of fresh air. IT WORKS! Its simple. Its intuitive. The knowledge base is also excellent.
We installed this is the month of April, coming off a disaster with another company. Our Garden center business was off the charts busy, and to undertake a project like install a new program was 'unthinkable' crazy, and yet we could NOT continue with the software we were trying to use, it was a disaster. And so we did it. We ordered the trial. I wasn't about to change with out a try out. I was burnt badly with the program we were trying to use....I ran the trial . Within hours I knew that this was the program we had wanted & hoped for. In a matter of 4 or 5 days, I knew there was no reason to go the whole 14 days of the trial. We signed up and never looked back . It has been AWESOME. The customer service is outstanding, The mobile program is AWESOME, my men were up and running within MINITUES of turning them on. It is so well designed they we all up and running in no time at all...NO problems, NO issues...so refreshing after what we had been through. From A to Z this program has been great.

Vorteile

How amazingly easy was to implement. This was so refreshing, so easy. and it works SO well. I can not say it enough. It does what it says it does. It does it well. It simply to use. It is complete. I don't think there is anything they haven't thought of . We have used and trialed many other packages. This one blows the others out of the water.....

Nachteile

I know there must be something, only I haven't found any thing to be unhappy with.
I like everything so far.
NO CONS at this time, 6 months in.

Antwort von Jobber Software

Hi Kathleen, we couldn't be happier to hear that your experience with Jobber is going so well. So glad to have you on the team. Thanks for taking the time to share your thoughts with other business owners :)

Beantwortet am 16.1.2021
Martin
  • Branche: Bau
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.7.2021

Jobber - a must have company working in the field

Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations.

Vorteile

Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze.
The calendar makes it simple to review and update the workload dynamically.
Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer!
The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed.

Nachteile

Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it!

Antwort von Jobber Software

Hi Martin,
Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this.

It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you.

We look forward to being on your team for many more years to come. Have a great day!

Beantwortet am 26.7.2021
Jeannette
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 24.8.2017

Job Management streamlined

Vorteile

#1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers.

From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry.

Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered.

Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.

Nachteile

Jobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source).

The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period.

Entering Expenses to jobs does not sync with QB.

Helen
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.6.2018

Most Fantastic Work Program

No longer missing to bill customers, an easy way to retain the history of repeated jobs with photos. Too many advantages to list. I love Jobber

Vorteile

This is the best most comprehensive and versatile work program I have used and I have used over 15.

Easy app for on site workers to log in and out

Being able to create a variety of properties for each client (agent),

retains a history of visits with photos and notes

Create checklists for each job that can be downloaded or emailed to the clients

Reminders to invoice set to after job completed or set date. And a one off job or one with multiple visits.

Continually adding great new functionality so that the software is always evolving where most systems are stagnant. The Cons I am sure will be added soon. I love Jobber and the helpful friendly team.

Nachteile

These are not cons they are suggestions

Sms job details in Australia as young people don't use email usually
Suggest: if sms is not possible one Week Sheet instead of Day Sheet with all jobs for the week instead of multiple emails.

Not being able to easily see that everyone is on the job.
Suggest: a green button with location lets me see if staff have turned up on time.

But Jobber has so many other fantastic features that I wouldn't consider any other program

Antwort von Jobber Software

Thanks so much for the thorough review, Helen! You really made our day! We'll be sure to share your thoughts on SMS in Australia, weekly schedule sheets, and insight into if everyone has showed up! For now, the best way to see that would be on the GPS Waypoints report. Thanks so much, Helen! We're so glad to have Eco Clean on the team.

Beantwortet am 27.9.2018
Peggy
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
Nicht verfügbar
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 27.5.2015

takes some getting use to and trial and error, but then I am not one to sit and do tutorials...

there are some limitations that either require you to go through multiple steps that it would appear it could be reduced to fewer steps. Creating invoices, jumping from calendar to clients to profiles, etc.

For the most part, the software does what it is supposed to but there is definitely room for improvements. One pet peeve is the calendar and how it doesn't show all employees assigned to a job but rather the last one added to the team. This makes it hard to determine where everyone is because of this limitation.

Took me some time to realize this does not play well with internet explorer and I wasted a lot of time until I tried Google Chrome.

Mobile version is very limited so much so that we found a browser that allows us to open desktop version on ipads etc.

Need more color options, print options as far as fonts, colors, etc. Need to make it easier to recognize, enter, etc. additional properties and then switch a job to a different property even after a job has been scheduled but the customer now wants it done somewhere else. Having to delete the original job and then start over to use second property is cumbersome and somewhat frustrating.

Documentation is USELESS! enough said.

Support desk have been awesome. Adian is phenomenal, Justin (or may be Jason) is good, and there is one female that I have worked with, cant recall her name, that is also quick to provide an answer. On the other hand, there is a new tech who was useless and wasted too much of my time during a crunch time - she needed to admit she needed help rather than putting me on hold repeatedly while she asked, coming back and still not sure, etc. I had to hand up due to backed up incoming calls. Perhaps training needs to be more in-depth before putting someone on their own. Maybe a trainer listening in on a call and being readily available to help her respond?

I know there are other shortcomings of the software as it is today but right now I cant recall all of them. However, the support folks ensured me they are logging any comments re: this subject so that these concerns can possibly be addressed in upcoming versions.

Antwort von Jobber Software

Hi Peggy! Thanks so much for the review and feedback. As our support team mentioned, your feedback is exactly what helps us continue to refine Jobber. We're moving fast to get as much awesome functionality into the software as we can.

With regards to our Customer Success team, glad you've had some good experiences. We're working hard to make sure our new team members get up to speed as quick as possible so they can help you and everyone else out.

Cheers, Nick Keyko.

Beantwortet am 27.5.2015
Donovan
  • Branche: Bau
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.9.2018

Jobber is great!

A+ mazing

Vorteile

Functionality, ease of use, very short learning curb and quickly integrated with my business.

Nachteile

Jobber Payments does not label their transactions with their name, or my business name. So clients see a random charge on their account and do not have a reference where the charge came from. We have had several disputed payments because of this issue. They take some time to resolve.

Antwort von Jobber Software

Hi Donovan, thanks for the review! Glad things got up and running quickly for your business with Jobber :)

We're sorry to hear you've experienced some disputes. For Jobber Payments, right now we can't control how the Jobber Payments transaction shows on your clients¿ credit card statements, as this is something solely determined by their bank. We send over the Jobber Payments business name (your company name), your company branding information, and our default statement description of ¿Jobber Powered by Stripe¿. Any or all of those could potentially be listed on your clients¿ statements, so unfortunately we can't say for sure what they'll see. We hope this information is helpful, but if you have more questions or feedback, don't hesitate to reach out to our Success Team and we'll do our best to help.

Thanks again for your feedback.

Beantwortet am 28.9.2018
Rick
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.6.2018

Awesome scheduling and billing software/product.

Vorteile

EVERYTHING ! Seriously, What's not to love about this program? Scheduling, billing, invoicing, customer emails, quotes, auto billing, auto invoicing, the list goes on and on. I have been with this company for a while now and have gotten to see how this software has grown from almost the ground floor. There has been nothing slight of astounding as the updates just keep on coming and the software just keeps getting better and better. I am so glad I was able to be here to see this company and software grow and come into what Jobber is today. A great program designed AROUND the user with all the input from us to get the add-ons and updates we need, Thanks guys for the years of backed support and help for all of us out here !!

Nachteile

I have used the program for quite a few years now and have not come across anything that I would take as a con to this program at all.

Antwort von Jobber Software

Thanks so much, Rick! Shucks, you're making us blush! We've been so glad to have you and the team as part of the Jobber community over the past few years :)

Beantwortet am 27.9.2018
Kim
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 8.3.2018

We've been using Jobber for almost 3 years now, and we love it. Very user friendly.

Vorteile

How user friendly it is. We use it as a scheduling software system for our cleaning business. It's great that our staff can easily access their schedule from their phones, and us in admin can go in to make changes on a dime, and it will update automatically. We also use the invoicing portion of the software, which really helps us to keep track of our Accounts Receivables. It's nice to have all of our company/customer info in one place as it helps to keep us organized.

Nachteile

- That there is nowhere to safely store customer's CC info if we do not use the jobber payment program. We've been using Moneris for years, and we're not ready to make the switch yet.
- sometimes our cleaners have issues with the app - it will stop working or freeze up on them.
- You aren't able to apply a large batch payment for multiple invoices at once. You have to go in and mark each invoice as paid which can be time consuming when we receive a large payment against 50+ invoices at once.

Kirstyn
  • Branche: Bau
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2019

A Great Solution

Jobber has solved a lot of communication issues within our company. It has helped us to become more efficient, and to work better as a team. For me, personally (in an administrative role) it has helped me cut out duplication (before, we were working in three different systems), which means less errors. It also allows a high level of visibility into our business operations which means less confusion for everyone. It's mobile, which means team members in the field can access the information they need to without having to be in front of a computer. This is ideal within our industry. Data is easily managed within the software and can be exported if needed. All-in-all, we're very pleased with Jobber.

Vorteile

The support staff is, bar none, the best I've ever worked with: they respond quickly, they're efficient, and they really want to help you find a solution for whatever questions you may have. The software is easy to use and is extremely linear, which has been a great fit for my team. Jobber is always updating and improving it's features to fit the needs of it's customers.

Nachteile

Because it is so linear, there are times where you cannot easily "undo" certain actions you've performed. You need to do things right the first time, and consistently, if you want your data to be clean. While this is sometimes difficult from an administrative point of view, it has been a good thing for my team--who have had to develop repeatable, efficient processes; something they have not had to do in the past. In short, it has forced us to become more detail oriented and accurate which, again, is sometimes frustrating while first learning the software.

Antwort von Jobber Software

Thanks for your review, Kirstyn! We're so happy we've been able to help your team streamline operations, and we've noted your feedback. Thanks for taking the time to share your thoughts :)

Beantwortet am 30.4.2019
Verifizierter Rezensent
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.5.2022

Jobber is perfect for my business

Vorteile

I like the real-time aspect of information being added and deleted immediately, I like the appointment confirmations and reminders being texted to clients, I like the automatic request for Google reviews the best.

Nachteile

I don't like that an invoice cannot be cancelled without the entire job having to be deleted. The system considers a job an "invoice"...they are not the same.

Antwort von Jobber Software

Hello,
Thanks for taking the time to leave us a review! We are glad that you are enjoying using Jobber and if we can help in clarifying the link between Jobs and Invoices (as well as the option to adjust or delete an invoice) feel free to get in touch. You can reach us at 1-888-721-1115 Option 2, [email protected], or by live chat. Have a great day!

Beantwortet am 19.5.2022
Susan
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.6.2018

I LOVE Jobber, and this new feature that makes the app friendlier for admins is so appreciated.

It saves me SO MUCH TIME!!!

Vorteile

It's intuitive. I don't have to try to figure out how things work; if I just use it the way it makes sens, it works for me.
With the new feature - team view - I can schedule a job on the fly without switching back and forth between employee schedules.

Nachteile

Only one small complaint, that there's probably already a solution for that I'm not aware of: When I drag a cleaning from one time slot to another, it doesn't automatically go to the hour, quarter-hour... So if I have it set for 8AM and I want to move it to 9AM, it will often end up with a start time of 8:59 or 9:03. Something random like that.

Antwort von Jobber Software

Thanks for the review, Susan! You made our day :) For the time issue you're seeing on the calendar, sometimes this can happen if your browser is not set at 100% zoom, so you may be zoomed in or out. If you're continuing to see the issue, please reach out to our Success team by phone, chat or email and we can do our best to help and troubleshoot.

Beantwortet am 27.9.2018
Geoff
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
Nicht verfügbar
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.2.2015

Fantastick Experience

Its been over 6 months now that we have been using Jobber and I honestly don't know how we functioned without it.

As a repair and service business we receive between 4 to 6 new jobs a day typically ranging in duration from half a day to several days for on-site work. Not only are we better able to schedule the crews to be more efficient, the communication to our customers has improved dramatically.

When we made the decision to trial run Jobber we simply were looking for an electronic calendar scheduling tool. All I can say is "WOW" - I went from hours of scheduling then calling, texting or e-mailing job assignments to the crews every night from home to actually having the next day's schedules set and distributed to the crews BEFORE I leave the office for the day.

Not only did I get my personal time back to spend with family, the crews are better informed of specific job requirements which in turn make them more efficient and productive on their specific jobs. I'm happier, my family is happier, the crews are happier but most importantly my customers are happier.

Once we had the crews comfortable with electronic scheduling and task completion we rolled out time tracking; again - WOW. The ability to approve our mobile workforce job related time on a daily basis without requiring paper timesheets and redundant data entry has now allowed my administration staff to reallocate their time towards other process improvement projects.

I have two minor issues with Jobber, and that is the linking with our Quickbooks is not quite as seamless as I would have wished and the functionality of the Client Reminders and Website integration is limited. With that being said, I refer back to my original reason for trying Jobber and that was simply to have some form of electronic scheduling tool.

We have had numerous interactions with the Jobber support team and they have always been available to take the time to understand our specific issues and offer solutions.

In conclusion I would say that Jobber has streamlined our processes, improved our employee morale and enhanced our customer service touch. I would strongly recommend this product to anyone looking for a simple, user friendly and cost effective solution to crew scheduling.

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