Pulseway Erfahrungen

Vorteile

DIe Smartphone-App - die einfachen Möglichkeiten zur Administration von unterwegs sind eine große Hilfe

Nachteile

DIe deutsche Übersetzung ist leider nicht gut.

Vorteile

Intuitiv und kostengünstig ist einfach zu gestalten

Nachteile

Zu viele Anfragen für weitere Dienste ;)

Vorteile

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

Nachteile

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again.
Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

Vorteile

The platform is very accessible for SMBs to set up and use. I have only had to call support a handful of times for help over the years I've used the platform. The UI and mobile support are fantastic. When I first started, I had trouble getting quotes from other RMMs because of my low user count. I am truly thankful to Pulseway for making things easy for me. The pricing is very competitive from what I've seen, and this is also appreciated. As someone with a multi-faceted role where I can't spend all my time working solely on security, I appreciate the ease of use and polish that Pulseway brings. Pulseway's support personnel who conduct quarterly or annual calls, along with their general support, are fantastic and very knowledgeable about the product.

Nachteile

Pulseway, like any good RMM, comes with full PowerShell access to a single workstation or the entire fleet of workstations through a script or workflow. I wish they had more ready-to-use scripting templates for advanced IT tasks. I have noticed that they have released some nice reporting and script templates since I last checked. Their integrated remote desktop solution for accessing user machines could use some more polish. Additionally, I wish there were more dashboard templates to show other metrics.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Pulseway

Vorteile

Ease of access, real-time monitoring, efficient alerts. Couldn't do without it!

Nachteile

Could benefit from more customizable reporting options and expanded integrations.

Vorteile

We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day.

Nachteile

It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better.

Vorteile

Ease of use. Cell phone app, hands down, is the best one we have seen. The phone app and web app work the same, so there is truly no difference. Very quick to respond to a support issue.

Nachteile

Update schedule. I wish they would publish the update schedule so that we can plan accordingly.

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Warum Pulseway gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Pulseway

Vorteile

Pulseway makes it possible for me to monitor systems on the go. With the app I can preform most of the basic troubleshooting steps, even remote into the system. With the 3PP add-on i can update the OS and 3PP apps. For a small MSP like me its more then sufficient. I have tried Datto this year but renewed my contract with Pulseway in end.

Nachteile

You have less posibilities then a solution like Datto and support is not always as good as it should be. I also use Pulseway PSA which is a great tool but there are not a lot of 3rd party vendors that have integrations with Pulseway. Also the need for having a contract for everything is a bit annoying. I get it for backup, PSA and RMM but when i want to get a couple of SAT licenses contracts are a bit of a hassle.

Vorteile

I love that Pulseway is mobile first in design. I have used other RMM's like n-able (formally solarwinds) and their interface left a lot to be desired.

I can be at home and monitoring my network from my phone instead of being at my computer.

Nachteile

It seems Documentation is lacking. While other RMM's have step by step tutorials hosted on their sites or youtube, trying to find information on how to do various things is lacking.

My Support person [sensitive content hidden] is amazing, but I am the type of IT person who likes to dive into the deep end when it comes to learning software and tools that I have at my disposal, so I hate having to send her emails on how to do stuff, and when I have to send her a question she is nothing but helpful in this.

The other thing I don't like is the up selling of other services offered by Pulseway\Kasaya, Let me know about it and let me decide if it's something i'm willing to bring to the partners attention, but that's not something that's inheritant to pulseway.

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Gründe für den Wechsel zu Pulseway

Vorteile

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Nachteile

They don't yet have support for Linux Remote Desktop and that is really needed.

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Gründe für den Wechsel zu Pulseway

Vorteile

Pulseway excels in its ability to provide comprehensive remote monitoring and management capabilities. The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts. The automation features save a considerable amount of time, and the software's integration with various platforms is seamless.

Nachteile

nothing really, everything worked fine for me never had major issues.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Pulseway

Vorteile

It's affordable, easy to scale and has been reliable for the past 6 years that I've managed it. Over time new features have been incporated that have been valuable to our organisation.

Nachteile

The integration between RMM and PSA could be more streamlined. Remote control of Linux systems would be valuable.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Pulseway

Vorteile

Pulseway is an incredibly powerful and user-friendly remote monitoring and management solution. It provides a robust set of features that allow you to monitor and control your IT environment remotely in real-time. The intuitive dashboard and alerting system make it easy to stay on top of any potential issues. The mobile app has also been designed for maximum usability and convenience, allowing you to access and manage your IT environment from anywhere.

Nachteile

On the downside, Pulseway can be quite expensive for larger IT environments. The cost of the solution can quickly add up when you need to monitor multiple servers and devices. Additionally, the mobile app does not offer the same level of control as the desktop version.

Vorteile

Easy to implement, easy to manage. Simplified license module, cost effective. Great support.

Nachteile

Missing some functionality at the moment on the network monitoring side.

Vorteile

Ease of managing updates, viewing and managing computers on the network.

Nachteile

Nothing, Pulseway has proven to be a stable and very useful tool.

Vorteile

The pricing model and their honesty, their prices are available on their website.

Nachteile

Installation methods of the agents and the MacOS support that don’t feel quite done yet.

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Gründe für den Wechsel zu Pulseway

Vorteile

It have a lot of features built in, in one app

Nachteile

Tech support takes too long to reply or call back

Vorteile

The fact that RMM is combined with security packages.
Another advantage is the good support.

Nachteile

set up was not 100% as demanded, but the Pulseway team did correct all.

Vorteile

Pulseway, under the guidance of our dedicated Account Manager, James Norris, has been instrumental in our company's remarkable growth. Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness. James consistently goes above and beyond, always available to answer calls and emails, ensuring we receive the support we need, when we need it. Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget. Moreover, the consulting advice we've received from Pulseway has been invaluable in navigating the daily challenges faced by MSPs.

Nachteile

While our overall experience with Pulseway has been overwhelmingly positive, there have been occasional hiccups with integrating some of their solutions with other platforms commonly used by MSPs. However, these instances have been relatively minor and haven't significantly impacted our operations.

Vorteile

Pulseway allows us to easily manage our IT systems whether they are out on deployment or based in our office. The integration with Slack allows notifications to easily be sent to groups of people highlighting to us potential issues before they become more severe and cause downtime. The iOS app is also very handy, allowing me to see the status of any computers on the go.
Knowing that Pulseway can grow with the business provides nice peace of mind as I don't feel like I'm investing in a system that I will some day have to replace.
The integration of BitDefender has been a great help too.

Nachteile

I'm not an IT engineer or expert in IT management so I found that there was a fairly steep learning curve. I'm more knowledgeable than the average person but kept getting stuck navigating the web portal, especially at the start. The menu system isn't as intuitive as it should be in my opinion. I think there should either be a "simplified mode" for people who just want to get started with organising their IT systems but don't need all the advanced features.
Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing. For example, you can't automatically install BitDefender via Pulseway on a Mac you have to go into the BitDefender client.

Vorteile

We have been using Pulseway for 3 years system wide. Our IT team has until this year consisted of just me to support 14 sites. Most of my sites are relatively close with my closest at 1 mile and furthest 90 miles away. But I have one site in Colorado and another in Florida. Pulseway lets me manage all sites seamlessly. With their recent addition of 3rd party software updating, it is a more complete offering that makes our jobs so much easier.
Their phone app is what sold me on Pulseway and continues to provide the best remote tool that I’ve ever seen.

Nachteile

I come from a small MSP consulting background where we tried several different RMMs & PSAs but ended up using Continuum for our main system. I’ve also used SolarWinds in the past, Pulseway handles most of the tasks that Continuum and SolarWinds do, not 100% yet, but the few parts that are left out is room for improvement and growth.

Vorteile

The user interface and mobile app features

Nachteile

The remote control program organization is weird. We ended up removing policies just so we could organize the clients how we wanted to. The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.

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Gründe für den Wechsel zu Pulseway

Vorteile

The installation of Pulseway in our equipment was very simple, we also delight with its user interface. This system has kept us aware of all the activity that can present our servers at all times, as we are always receiving notifications in advance, with this platform we have no problems in browsing files, operate maintenance windows, manage network connectivity and much more. We can monitor and control operating systems such as Windows, Linux and Mac, as well as any other applications if we use the monitoring API. It has a mobile application for IOS and Android devices, which means that we can track and manage all IT resources remotely, in the same way to advanced automation, so we do not have to spend a lot of time on routine tasks, copies security and security controls, etc.

Nachteile

Pulseway is a wonderful system, which means that it is difficult to find defects.

Vorteile

It's very easy to use and the automations are great. Account manager and support are always very responsive.

Nachteile

The mobile app is lacking in some features like remote access into computers.

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Gründe für den Wechsel zu Pulseway

Vorteile

Pulseway has exceeded my expectation. It is managing all of our distributed computers. Even more impressive has been the customer support. My initial Product Specialist, Customer Success Manager, IT trainer, everyone, has been fantastic. I don’t have a memory of working with a company where every person has been so helpful and capable.

Your product has been an excellent solution for our needs and your team is fantastic. Thanks for everything.

Nachteile

None at this time. Plus, regular updates keep adding great feratures.