Chronus Erfahrungen

Vorteile

Chronus is an easy-to-use, cloud-based mentoring solution, used to increase employee engagement. The system will match mentors with mentees, then has a pre-loaded communication and report system that enables the admin to view progress. The pre-loaded communications can be totally customizable. As a marketing tech executive, and not in HR, this mentoring UX is extremely intuitive from both an end-user perspective and an admin perspective. We launched 01/2018, and the first mentoring class has provided positive feedback regarding this program.
The launch team support completely exceeded expectations from a customer service perspective. The team was engaging, supportive, and provided great use cases during the initial discussions.

Nachteile

I have not had any cons to the software throughout the entire process. From demo, to the contract process, then to set-up and launch, everything has been stellar.

Vorteile

That the tool is easy to use and has both a url and app for users. That we have tech support through a very engaged manager. That there are multiple features to help with keeping our matches/users engaged. The virtual conferencing feature has been a huge added bonus during social distancing. Very much enjoy that the messaging feature has the ability to include attachments.

Nachteile

Would like if the video conferencing feature worked in the App. Recommend that it is more visually appealing/engaging for youth programs.

Vorteile

I really like the idea behind the circles functionality, it is a standalone place that offers alike-minded group of people to come together for discussions

Nachteile

It feels as though it's just another slack channel, or Facebook page. You have discussion boards, but there isn't a lot of other stuff behind that one piece of functionality that encourages others to continue to be active on the site.

Vorteile

The program was easy to customize to our needs. It is intuitive for the team to use, and has communication benchmarks in place to notify the mentors and mentees to follow up on conversations.

Nachteile

It's been a solid program, with great customer support.

Vorteile

The flexibility, customer service and customization of this software is what makes it unique to any other mentoring software on the market.

Nachteile

I would like to see phone/text integration with the platform so notifications can me sent to mobile devices outside of the app.

In Betracht gezogene Alternativen

Vorteile

-Ease of use, templates, mentoring connection plan and emails available to use to guide mentoring for participants
-Easy to communicate with participants
-Has multiple ways for students to request a mentor, admin match and recommend mentors to students
-Open to feedback and updating product in timely manner
-Customer support is a great resources to offer best practices and keep up on mentoring trends

Nachteile

Need better admin permission levels
Search features could be improved
Email system could be improved to more easily track emails/messaging to determine effectiveness

Vorteile

Their customer service and tech support are excellent! Any time I log a ticket, the response time is always quick. Most software vendors' tech support service is very slow, and you wait and wait for a response. I've never had a problem in getting a response from Chronus. I can honestly say that in my 30+ years of working with various software and hardware vendors, this is the best tech support service I have ever received.

The matching of mentors/mentees is very easy!

Nachteile

It's a challenge to get end users to use the portal. They'd rather just schedule their meetings in Outlook and then use Teams to document their relationship.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Chronus

Vorteile

The software is very easy to use and provides a lot of structure for your programs. There are a lot of mechanisms built in to take the day to day administrative duties out of program management. There are great features that allow for you to measure the program's engagement levels across participants. The system has a great streamlined design that is very intuitive, yet complex enough to make mentoring connection matching sophisticated and smart.

Nachteile

There are some great reports built into the system that allow users to gauge the overall health of the program. I would love it if there could be a bit more flexibility with the design.

Vorteile

Our organization has a robust mentoring culture, but it was not reaching as many people as we wanted or demand dictated. eMC is allowing us to expand our reach within the organization. Our previous mentoring was manually tracked and our mentoring resources were not well-organized or centralized.

Nachteile

As we are just getting started with wider particpation, we have no real cons to report at this time.

Vorteile

I appreciate the features such as customizable profiles, mentoring connection plan, survey and reporting capability. I love the user interface and it is very easy to navigate.

Nachteile

I would like to see more ways to integrate this into software programs we use such as MS Outlook calendar.

Vorteile

The eMentor team was incredibly collaborative in helping us design and implement the platform as an integral part of our program. It motivated our members to stay engaged in between meetings through customized content, which not only reinforced our leadership topics, but also offered an incredibly easy way for members to stay connected and support each other in their day-to-day. The eMentorConnect team also brings a wealth of mentoring and leadership knowledge. We were able to call upon them to conduct live and virtual sessions to launch the program with both our Mentors and Mentees which has resulted in high engagement for our participants. We also integrated circle mentoring to augment the one on one relationships that delivered high impact on pull through for key leadership competencies. Without hesitation, I highly recommend eMentorConnect.

Nachteile

Users can struggle to remember how to access software. Need to provide on-going user training and eMentor Connect delivers upon this need to ensure task completion.

Vorteile

The platform does a fantastic job of matching participants, providing resources to guide the connection, and measuring satisfaction

Nachteile

Some features were just less valuable, like scheduling meetings.

Vorteile

the versatility of the platform proved very valuable in the matching process

Nachteile

the application is a great place for formal mentoring program; however, you will not use all functionalities if you prefer a more informal experience. Ultimately, you may overpay for an application that is not fully utilized.

Vorteile

I appreciate that not only is the software fully customizable with lots of feature options, but that I have regular contact with customer support to help implement and take advantage of all Chronus has to offer. It saves so much time as an admin to have a an expert from Chronus essentially a member of our team.

Nachteile

The look and feel of the software is relatively basic.

Vorteile

The platform is user friendly and the analytics are really powerful. The support received from the Customer Success team is very impressive. Our customer success rep is very responsive, detail oriented and a true expert on the software and capabilities.

Nachteile

A few challenges with integration to other products but likely more on our end than Chronus.

Vorteile

I like that students and mentors can use this as a tool to connect and that it provides opportunities to include custom training and resources. I appreciate the ability to collect data and metrics easily!

Nachteile

I would like the ability to pull data points more easily.

Vorteile

I like the fact that as an administrator I can update nearly everything myself without relying on our IT Department.

Vorteile

The Chronus team has gone way beyond expectations with their assistance in making this program work for our membership. We've got the unusual issue of many more mentors than mentees and they've given their time and offered creative ideas to help marketing and boost numbers.

Nachteile

They don't offer a custom mobile application for our users.

Vorteile

eMentor Connect is user friendly, provides an easy to use matching process, discussion boards, and resources that help facilitate successful mentoring partnerships. The implementation was seamless and the level of service we receive is outstanding.

Nachteile

I've implemented other software programs for mentoring and have found eMentor Connect to meet all our needs without complexity.

Vorteile

There is a lot the software can do with a fair amount of pre-built as well as customizable options depending on what you are looking for.

Nachteile

It is not always the most intuitive platform, but there is usually a way to accomplish what you are trying to do. It just may take a few tries to figure out how to get there.

Vorteile

Clean, simple interface. Easy to use & access. The UX/UI are very good. And the level of support from the Chronus team during implementation was exceptional.

Nachteile

Very expensive for what it is. It's certainly best in class, but it's hard to justify this kind of hit on the budget for a matching software.
The biggest technical complaint is that emails about new meeting appointments come from a random Scheduling Assistant email or something like that which is not helpful & leads to these emails getting ignored.

There are a few areas where it's not exactly user friendly (i.e. selecting what is surfaced to the profile summary requires many clicks). Thankfully this is mostly on the admin side, not the end use side, but still could use improvement.

Vorteile

eMentorConnect has made us feel part of the process from the beginning and has delivered to accelerate the growth of my team, our vision and culture. Although they are a small company, they work very hard to accommodate you where you are and build an individualized program to meet the needs of the moment. The feedback from myself and my team has been overwhelmingly positive and we've made great progress thanks to their customization and follow through.

Vorteile

Ease of use and ability to collaborate within the application.

Reports were easy to generate.

Nachteile

Matching mentors and mentees was a little cumbersome