Chronus Erfahrungen

Vorteile

Chronus is an easy-to-use, cloud-based mentoring solution, used to increase employee engagement. The system will match mentors with mentees, then has a pre-loaded communication and report system that enables the admin to view progress. The pre-loaded communications can be totally customizable. As a marketing tech executive, and not in HR, this mentoring UX is extremely intuitive from both an end-user perspective and an admin perspective. We launched 01/2018, and the first mentoring class has provided positive feedback regarding this program.
The launch team support completely exceeded expectations from a customer service perspective. The team was engaging, supportive, and provided great use cases during the initial discussions.

Nachteile

I have not had any cons to the software throughout the entire process. From demo, to the contract process, then to set-up and launch, everything has been stellar.

Vorteile

We run several different mentoring programs at organization through Chronus and it offers the flexibility we need. We have different audiences, program cadences, and different ways of matching. Chronus gives us the flexibility to customize for our program needs, but also look at data consistently across all programs to measure collective impact on the organization. The matching capabilities have saved us hours of manual matching, which frees up the time of our staff who are already over committed.

Nachteile

For the most part I think it's great, but there is a lot of information/features in a lot of different places on the administrator side, and not always intuitive on where to go for certain administrative functions.

Vorteile

My team and I enjoy how customizable the tool is and how helpful Chronus's Customer Success Managers have been in making sure we succeed with the system.

Nachteile

The software is a bit clunky. As an admin it can be difficult finding the right field/feature as there are several areas to look. Also, the matching algorithm seems a bit off.

Vorteile

That the tool is easy to use and has both a url and app for users. That we have tech support through a very engaged manager. That there are multiple features to help with keeping our matches/users engaged. The virtual conferencing feature has been a huge added bonus during social distancing. Very much enjoy that the messaging feature has the ability to include attachments.

Nachteile

Would like if the video conferencing feature worked in the App. Recommend that it is more visually appealing/engaging for youth programs.

Vorteile

The flexibility, customer service and customization of this software is what makes it unique to any other mentoring software on the market.

Nachteile

I would like to see phone/text integration with the platform so notifications can me sent to mobile devices outside of the app.

In Betracht gezogene Alternativen

Vorteile

Their customer service and tech support are excellent! Any time I log a ticket, the response time is always quick. Most software vendors' tech support service is very slow, and you wait and wait for a response. I've never had a problem in getting a response from Chronus. I can honestly say that in my 30+ years of working with various software and hardware vendors, this is the best tech support service I have ever received.

The matching of mentors/mentees is very easy!

Nachteile

It's a challenge to get end users to use the portal. They'd rather just schedule their meetings in Outlook and then use Teams to document their relationship.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Chronus

Vorteile

Intelligent matching, connection plan, admin tracking, admin reporting, and ease to "invite" new members

Nachteile

Would like to see aggregate satisfaction scores on the admin dashboard

Vorteile

The software is very easy to use and provides a lot of structure for your programs. There are a lot of mechanisms built in to take the day to day administrative duties out of program management. There are great features that allow for you to measure the program's engagement levels across participants. The system has a great streamlined design that is very intuitive, yet complex enough to make mentoring connection matching sophisticated and smart.

Nachteile

There are some great reports built into the system that allow users to gauge the overall health of the program. I would love it if there could be a bit more flexibility with the design.

Vorteile

Our organization has a robust mentoring culture, but it was not reaching as many people as we wanted or demand dictated. eMC is allowing us to expand our reach within the organization. Our previous mentoring was manually tracked and our mentoring resources were not well-organized or centralized.

Nachteile

As we are just getting started with wider particpation, we have no real cons to report at this time.

Vorteile

I appreciate the features such as customizable profiles, mentoring connection plan, survey and reporting capability. I love the user interface and it is very easy to navigate.

Nachteile

I would like to see more ways to integrate this into software programs we use such as MS Outlook calendar.

Vorteile

Ease of use with the setup and the team at eMentor connect was excellent at walking me through the platform!

Nachteile

There was nothing that was a con about the use of this software. The team at eMentor connect was excellent at walking me through the platform!

Vorteile

What was most helpful was the unbiased "matching" of sponsors with their protégés. Also, it is very helpful to utilize the tracking of the "matches," their goals and the automated surveys.

Nachteile

As I am not an IT guru, there is a heavy lift on getting the software up and running, but the team at Chronus was always ready to assist our IT team to ensure a successful global roll out.

Vorteile

The platform does a fantastic job of matching participants, providing resources to guide the connection, and measuring satisfaction

Nachteile

Some features were just less valuable, like scheduling meetings.

Vorteile

Huge capacity to scale to 1000's of people.
Lots of control on the types of Mentoring Partnerships you can set up.
Visibility into how partnerships are progressing over time.
Ability to measure almost anything as the partnerships mature.
Numerous options to customize the front facing screens to our internal customers.

Nachteile

Patchy alignment to our internal Corporate Outlook in terms of scheduling mentoring sessions.
Can have a high learning curve to set up - but their customer servicing is very responsive.

Vorteile

Pretty easy to customize, communicate with participants, see data at a glance, and, of course, pair mentees with mentors. Chronus team is responsive, knowledgeable, professional, and patient with questions.

Nachteile

Support site is a little clunky and I've struggled to find what I'm looking for at times in the keyword search.

Vorteile

This platform meets our needs for a learning management circle. It's mostly self serve and intuitive. It has great surveying capabilities and bulk exports to Excel. I also use the Slack integration.

Nachteile

It's pretty fixed, so I would encourage them to think about other use cases that might be able to leverage the platform

Vorteile

How easy it is to manage programs without a lot of effort on the admin side.

Nachteile

There is limited ability to adjust functions yourself. When you need to adjust parameters for matching, or matching priorities, it all has to be done through the chronus partner.

In Betracht gezogene Alternativen

Vorteile

Good sync with multiple other applications, Easy for navigation, Simple and Self explanatory

Nachteile

Can sync up with multiple other programs Including talent management.

Vorteile

I love that when new features are released it really adds to the already easy to use system. We always have head great customer service

Nachteile

Let us inactivate drop down choices!!!!!

Vorteile

eMentor Connect is user friendly, provides an easy to use matching process, discussion boards, and resources that help facilitate successful mentoring partnerships. The implementation was seamless and the level of service we receive is outstanding.

Nachteile

I've implemented other software programs for mentoring and have found eMentor Connect to meet all our needs without complexity.

Vorteile

ease of managing a large group, compared to our old manual program

Nachteile

I would love to see a option in mentoring circles for there to be anonymous groups with first name only involvement so that people may find safe spaces to seek mentoring on potentially hard or unsafe topics