GoTo Webinar Erfahrungen

Vorteile

The download and setting up was quite easy.The interface is amazing. There was not much lagging. The customer service was very responsive. Registration customization was easy and I like the features. The audio and video quality was good. I also love the on-demand feature, it increased my reach and ROI.

Nachteile

The basic version didn't have everything I needed,like more participants. The premium is a little high, you know. Without a very strong internet connection, it would lag and with bad webinar performance. The interface can still be worked on. Integration with eventzilla was quite easy.

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Warum GoTo Webinar gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu GoTo Webinar

Vorteile

GoToWebinar is easy to use from the get-go, the learning curve is very short. It makes setting up a webinar very simple and you can share events in a variety of ways. That makes it easy to get the word out about your events and it integrates nicely with other products, like Pardot and website platforms.

Nachteile

Sometimes it’s confusing to know what level of service you have, and it’s not always clear if a feature is included in your subscription or not. It would be nice if they took excluded features out (based on your service agreement) or made it clear what’s included in you subscription and what’s not when you’re setting up an event. We also have multiple people using a corporate account and the notifications get out of control sometimes.

Vorteile

Incredible features and capabilities for hosting webinars

Nachteile

It's too expensive for our needs, but can see how the price justifies itself with larger scale webinars and projects

Vorteile

user friendly, like the analytics and reporting

Nachteile

GoToWebinar has let us down time and time again when calling into the customer service line. We receive information that ends up being incorrect. Previous experiences include video recordings lot playing and recordings disappearing. The most recent and most upsetting, particularly in the times we are in, is with a webinar we hosted on the CARES Act yesterday (Wed). We had almost 1,500 registrants. My team called in on Monday to verify our package and limit we have available to specifically avoid people not being able to get into such an important webinar. We were told we had a limit of 5,000 attendees. That was specifically asked. We reassured our Board and Executive team with this info, which we trusted since it came straight from the source. Day of the webinar, we had a max of 501 and several hundred people were unable to join. Finally speaking with a friendly rep today I learned that we were misinformed by the GoToWebinar representative on Monday and that since it shows the max attendee number on the general pricing page online GoToWebinar chooses not to take responsibility. This is so disappointing how little care is shown, as mentioned, particularly in these times. Folks livelihoods are in the mix and all GoToWebinar can say is "Sorry, info is on our website". Where is customer service and trying to mitigate a situation? We will have to look elsewhere for another product as we cannot continue to support a company with so little regard for people in need of help.

Vorteile

GoTo Webinar has a very simple audience interaction interface and features which makes our online events very lively and engaging. The raise hand function allows audiences to call for host attention without distracting their presentations. It is easy to plan and organize an online event and invite audiences. It offers excellent visuals and sound quality which makes conversations very clear.

Nachteile

GoTo Webinar intuitive and simple user interface makes it a very easy to use product. Nothing to dislike about it at all.

Vorteile

1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings
2. It is a slick application that has useful features such as muting or unmuting all or few.
3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak.
4. Users can send private messages to one another or can send group messages or broadcast messages to everyone.
5. It has screen sharing and Video camera option too.
6. It has lot of toll free and local numbers from almost all of the countries to dial in
7. Phone app is equally great to dial in and has a calling ability as well.
8. No need of hosting this software in local premises. It is available as a software service.

Nachteile

I have no complaints about this software.

Vorteile

I find Goto webinar to be when of the web or video conferencing great software in the world currently. Many of their feature are working well and it is easy to plan a video meeting or conferences with partners or to join some webinars. The audio and expecially video is very useful for the user.

Nachteile

The software works only with data and without it many features will be impossible to be used.

Vorteile

This is both a secure & efficient software to reach a vast audience anywhere in the world especially in the COVID-19 times that we currently live in. I love the high quality of both audio & video using this software every time I attend a webinar.

Nachteile

Some users have mentioned that it works better with some Internet browsers than others but I have at least 3 different browsers on my Windows 10 laptop and they all work just fine with this software. Perhaps it is specific to a Windows 7 or Mac issue?

Vorteile

automated webinar is a great function for people joining across departments ; also on demand webinars is an icing on the cake and are functional features to relay upon. Makes scheduling a primary app to be used for. I would goto this app ever

Nachteile

it lacks unique contact list, in some cases this is a troublesome job, but otherwise rest for me and a multi-tasker for me is all ok

Vorteile

The Ease of Use.
Sound Quality was great.

Nachteile

I do not have any cons with this product.

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Gründe für den Wechsel zu GoTo Webinar

Vorteile

GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos.
Also, the cost is very competitive compared to other webinar services.

Nachteile

Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc.
Despite our ongoing requests for tech support to fix these issues, they continue happening.
Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :(
We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever.
Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :(

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Zuvor genutzte Software

Gründe für den Wechsel zu GoTo Webinar

Vorteile

Quick and easy to use, so any member of our staff can attend at any time with less than five minutes of experimentation. Creates an anonymous named scope, so that our clients' suppliers can be trained without affecting the scope of competence that our clients require. Provide a voting venue so that users of our products can choose what they would like to see next, which supports the training courses we provide. It gives us the ability to preserve training lessons that we can distribute to customers anywhere, anytime.

Nachteile

We allow specialists to answer questions, initiate censuses, etc. - Give specialists more versatility. Let us schedule it for a web course with a similar theme that lasts several months at a time, without the need for all those listed to be on the same landing page. Sometimes I am left with new doubts when I look at the list of attendees.

Vorteile

There is one thing that really sets GoToWebinar apart from the competition in my opinion. First, if you subscribe to GoToWebinar Pro, you can pre-record and fully automate your webinars. If you run webinars in a timezone that's 12 hours behind or ahead of you, it's a HUGE lifesaver to be able to record a webinar a month in advance and have a fully-automated version of it run during the middle of the night when you're sleeping warm and happy at home. There's zero manual input required to run a recorded webinar which is amazing. Simply schedule the webinar, invite people to attend, and it's all done for you! Do see my note below regarding the one downside to recorded webinars with Goto.

In general, GoToWebinar seems to have the largest number of native integrations (integrations that don't require you to cobble something together with a third-party API connector).

From every other standpoint, I'd say GoToWebinar is on par with most solutions out there.

Nachteile

There are some quirks related to the setup of webinars that can be a bit frustrating and the customization of the webinar landing pages and emails is so minimal that it might as well be non-existent. Basically you slap your logo on the email and that's where the customization ends.

For recorded webinars, there's one big downside. You need to have the recording of the webinar done at the time that you schedule the webinar. This means that if you are planning to record a webinar in a month, you'll have to schedule the recorded version at a later date. We get around this now by hosting the recorded webinars one month after the original, however it would be much better if you could simply create a standard webinar, and change it to a recorded one after it's already been created.

A little pricey compared to some of the competition, but a LOT more affordable than others.

Vorteile

It is fun using a tool that relates closely to my needs. Relating with my clients well has won me a wonderful career in my field. GoTo Webinar has kept a high performance rate with the most technologically advanced patterns. It is easy to use and extremely easy to integrate and implement.

Nachteile

GoTo Webinar is the best especially during my corporate communications and training. It has never disappointed. Try it.

Vorteile

We appreciate GoTo Webinar a lot in our organization for the excellent services it offers us when facilitating online events and webinars. It is easy to use and we have never struggled to host and attend events with it. We also appreciate how it allows us to have lively events by making it easy for us to interact and engage with the audience. Plus GoTo Webinar is very good at giving information and conversations the security and privacy required to meet our security compliance guidelines.

Nachteile

GoTo Webinar has a been a key and very reliable solution for us and all i have seen with it is pure class. Nothing to complain at all.

Vorteile

I like this excellent tool to carry out any seminar, since it is easier and more comfortable, it allows organizing information for teleworkers, workshops, demonstrations of any product that are already prerecorded, even conferences of several days, allowing webinars up to 3000 people, obtaining the features, integrations and analytics you need to engage any audience and create a better, great personal connection that productively drives any business forward

Nachteile

I do not dislike this tool at all because it is very useful and comfortable to carry out webinars, it helps to successfully use and configure the control of the assistance clients and with a function that allows you to interact very well with the audience

Vorteile

GoTo Webinar is a webinar platform that has allowed me to reach more people online in a more effective manner. The platform has a number of useful features that help to improve the quality of your webinars and virtual conferences. The ability to record your webinars and easily share the recordings is one of the best features for me. This allows me to connect with more people online and share the information that I have with them. I can also easily share the recordings with my site visitors and subscribers.

Nachteile

It is a very good software, but the prices are a bit expensive.

Vorteile

GoTo Webinar unique features for online events always leaves a footprint toward the success of our virtual events. With GoTo Webinar, we are able to host huge events in the large virtual room where we are able to educate people on matters investments in the capital markets. It is super security and very compliant with our privacy and security regulations. More than one presenter is able to present to the audience who have features like raise hand, clap and in-session chatting to interact with the presenter.

Nachteile

GoTo Webinar shows it real understanding of virtual events delivery and personally, i have no dislikes for it.

Vorteile

I love how it’s easy to download and use. The video and audio quality is HD, very audible and clear. Very easy to switch between desktop and mobile app. GoTo Webinar is very suitable for holding conferences and online courses for large groups as it’s able to accommodate large numbers, and also at the end of the training asks for polls and comments which are very handy to know about the engagement, where to improve etc. Fairly priced. Customized registration forms is very effective. The panelist is able to engage the audience with questions, also mute the audience to make sure there is conducive environment for the meeting. The audience who wish to speak are able to raise the hands up to be unmuted

Nachteile

Brilliant tool. I highly recommended to all formal and informal users

Vorteile

GoToWebinar is a fantastic service if you're looking to present to a large group of people. You have the ability for your clients to interact with the seminar in the event that you want to make sure your employees attend the meeting. I have never had a GoToWebinar disconnect from the internet, even very poor connections can handle GoToWebinar. I have setup and hosted many different seminars and GoToWebinar has to be at the top of my list.

Nachteile

My cons come from troubleshooting GoToWebinars inside a restricted network. More than likely you'll have to make sure all your users can run GoToWebinar on their computers/laptops. This can raise questions if you're monitoring what sites are whitelisted on your network. There was also a big limitation on users accessing GoToWebinar with Group Policy restrictions. The launcher will more than likely trigger your policy if you limit the programs your employees are allowed to run. This only applies to users who run the software while on the domain. Otherwise GoToWebinar is a fantastic service.

Vorteile

Audience polling and Q& A feature is the best, especially when you are looking for feedback after an online meeting or training session. The CRM intergrations and reporting and analytics tools helps us in engaging the clients more to know more about them and areas that needs improvement to serve them better. No set up fee is so thoughtful, I appreciate that. Audio’s quality is high. Its compatible with most browsers eg chrome firefox, safari etc. Easy to download, siwtch between desktop and mobile app. The form registration process is smooth and am able customize registration pages without a problem. Accomodated a large number of participants without lagging or having bad quality video and audio. Session recording is very good and easy to share

Nachteile

None, I am a happy user and have reccomended GoTo Webinar to a couple of guys who are also happy with the tool

Vorteile

What I like most about GoTo Webinar is its user-friendly interface. The software is extremely easy to navigate, making it simple to create and manage webinars. The platform offers a wide range of customization options, including the ability to brand my webinars with my company logo, custom backgrounds, and more. I also appreciate the seamless integration with other tools, such as GoToMeeting, allowing me to schedule and attend meetings and webinars from the same platform.

Nachteile

There are a few things I don't like about GoTo Webinar. For example, the software can be a bit slow at times, especially during high-traffic webinars when a lot of attendees are trying to log in at the same time. Additionally, I have experienced some audio and video quality issues, which have been a bit frustrating.

Vorteile

It is very easy to setup a virtual webinar with GoTo Webinar. It offers webinars top quality visuals and audio making conversations to be very clear. It makes it possible for more than one person to present which is very useful during sales webinars. Engaging with the other webinar audience is very simple.

Nachteile

GoTo Webinar has been at its best while serving us. There has been no issues encountered. Definitely nothing not to like about it.

Vorteile

GoTo Webinar is the main tool that enables me to create and schedule online events.

Nachteile

I do not experience any flaw nor fail to customize any feature on GoTo Webinar.

Vorteile

As a HubSpot user, the integration with our CRM is one of the best things about GoTo. Generating new leads and tracking them throughout the sales cycle is key to tracking ROI and this duo is great for that. It also allows us to connect to forms and lead capture popups so it's even easier to generate leads for webinars.

The platform itself also gives you a decent amount of analytics and insights into webinar engagement, easy access to recordings, etc.

Nachteile

The presenter control panel is a little archaic and not super intuitive but you get used to it over time. It would also be great if the Q&A section in this panel was also a little more user-friendly. It's not uncommon we have more than one person on the back end typing answers to questions/helping the presenter moderate so having a way to 'claim' or 'assign' an inbound question during a webinar would be very useful.

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