Deputy Erfahrungen

Vorteile

The most helpful feature for us is the "Training" which allows us to know which of our Employees are qualified to undertake different tasks. It is also extremely handy when it comes to paying our wages - no more time sheets !! Once the Employees times have been approved which we try to do on a daily basis, it is just a matter of pushing the button & our payroll in Xero is ready to go. Also the "Scheduling" is wonderful & extremely easy to use.

Nachteile

The Android app doesn't provide as many features as the IPhone app.

Vorteile

User friendliness of the interface is high. It gives just enough information to make decisions, without overwhelming the reader with facts that are unrelated to the topic at hand.

Nachteile

The inflexibility of Deputy's design architecture means that users cannot alter the interface's appearance. It would be convenient if each user could customize their own color scheme and background image.

Vorteile

Efficient scheduling: Deputy offers a user-friendly interface that allows managers to create and modify employee schedules quickly and easily. It offers drag-and-drop functionality, making it simple to assign shifts and manage changes.Time and attendance tracking: The app enables employees to clock in and out using their mobile devices, which helps accurately track their working hours. It provides real-time visibility into attendance data, helping businesses manage labor costs effectively.Communication and collaboration: Deputy facilitates effective communication between managers and employees. It allows managers to send messages, task updates, and notifications to individuals or groups, ensuring everyone stays informed and connected.Integration capabilities: Deputy integrates with various other business tools, such as payroll systems and POS (point of sale) software. This integration streamlines processes, reduces manual data entry, and increases overall operational efficiency.Mobile accessibility: The Deputy app is available for both iOS and Android devices, allowing managers and employees to access the platform anywhere, anytime. This flexibility makes it convenient for remote workers and businesses with multiple locations.

Nachteile

Complexity for larger organizations: While Deputy is generally user-friendly, it may become more complex and challenging to manage for larger organizations with a significant number of employees. The process of managing schedules and shifts for a large workforce can be time-consuming.Learning curve: Although Deputy provides various features and functionalities, some users may find it takes time to fully understand and utilize all the app's capabilities effectively. Training and familiarization may be required, especially for less tech-savvy individuals.Limited offline functionality: While Deputy primarily operates online, some users may find it inconvenient that the app's functionality is limited or unavailable in offline mode. This limitation can be problematic if users don't have a stable internet connection in certain locations.Pricing: Deputy offers different pricing tiers based on the features and number of users required. The cost may be a consideration for small businesses or startups with limited budgets, particularly if they require access to advanced features.Support limitations: Although Deputy provides customer support, some users have reported difficulties in reaching support or experiencing delays in response times. This issue can impact businesses that rely heavily on the app and require timely assistance for troubleshooting or technical issues.

Vorteile

The ease of scheduling and communicating with employees

Nachteile

Would like to be able to sort by last name, if need to print time cards can't sort by last name either.

Vorteile

The ease of use for both myself and my staff.

Nachteile

Sometimes hard to figure out different pay areas. No way to track staff during on-call situations, so we had to figure out a work around

In Betracht gezogene Alternativen

Acuity Scheduling und Square Payroll

Gründe für den Wechsel zu Deputy

Better ease of use and functionality for what we needed.

Vorteile

This platform is a real time-saver for me. Instead of dealing with scheduling, I can focus on managing customers and employees on the floor. It completely eliminates the need for those buggy spreadsheets we used to use. I can create and share schedules within minutes, and it even integrates seamlessly with our existing software like Square, Shopify, and QuickBooks. One of the best parts is that it helps us stay compliant with federal and state labor laws, avoiding costly mistakes. And here's the kicker: they offer a 31-day free trial, and you don't even need a credit card to sign up.

Nachteile

It can get a bit confusing when it comes to the pricing options because there are four different plans to choose from. Personally, we've been using the premium option, but there are times when we feel the need to switch or upgrade. We're really interested in having custom roles and permissions features, as well as advanced reporting analytics. It would be great to have those additional functionalities to enhance our experience with the platform.

Vorteile

I have been using Deputy for about a year and half and it has made scheduling for my team so much easier! I used to have a huge issue with team members clocking in too early but I was able to use a feature that won't allow anyone to clock in more than 5 minutes before the start of their shift. I also love that it sync's with our payroll processing company.

Nachteile

The one feature that I wish could be added is that we have weeklong summer sessions where people are able to pick up the shifts of their choosing. I always have to remind my team that they need to pick up all 5 days of the shifts. I wish I was able to somehow link the shifts together and they only had to pick up the grouped shift as opposed to 5 individual shifts. But that's probably a feature that's specific to our company and I don't really see a lot of other companies needing a feature like that. Other than that, I really do love using Deputy.

Vorteile

The ease of use and the user friendly interface for start is good for a small business that has one person doing multiple roles. Having a mobile app that can be used across most mobile devices makes it a very efficient tool for communication with staff and also a perfect system for timesheet signing. The added bonus is the geolocator for enabling shift work at multiple destinations to only be able to clock in close to the designated place of work.

Nachteile

Timesheet approval function on the mobile app needs improvement

Vorteile

The ease of scheduling and adding new patients.

Nachteile

The crashing and slowness of the processing.

Vorteile

It's easy to view everything I need - who's available, working hours, time worked in a month - copying single shifts is easy and managing leaves is a breeze. The UI is fairly simple and convenient, and getting started was super straightforward.

Nachteile

There's one main gripe I've had with the platform: there's no easy way to copy a 3-week planning. You can generate shifts automatically, but we specifically use a non-standard shift system and I couldn't find a way to quickly extend it through copy-pasting. I need to copy and paste each shift at a time. So improved copying and a scrolling view (not just locked to a month or week) would be nice additions!

Vorteile

Easy to learn. As the person in charge I not only had to learn this product, but I had to train everyone else on this product. And not just train them, but sell them on why it was better than what we were using. Luckily, Deputy is so complete, it was easy. They haven't forgotten a single step.

Nachteile

I wish it synced with my Google calendar. Only thing missing.

Vorteile

What we like most about this software is the ease of clocking in and out and tracking our employees locations.

Nachteile

We like almost everything about Deputy besides how it and ADP integrate. We are still trying to figure out how to connect the two.

Vorteile

It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored.

Nachteile

If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen.

The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes.
For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre.
One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system.

Vorteile

No fixed hardware required
Scalability
News Feed has our team communicating more openly
Custom Reporting
Award Interpretation - Once scripts written (we run with 3 different awards)
App Experience
Quick Payroll/Timesheet Approvals

Nachteile

Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields.

Vorteile

I love the daily photos your staff have to take. I love that it flows so well with Gusto. I truly enjoy how easy it is to clock in and out on a daily basis. It has a very friendly user format. I love how easy it is to edit the time when I screw up and forget to clock back in after my break. I like how I can see who is working on what days. It helps with planning ahead with the schedule.

Nachteile

I truly get frustrated when it automatically adds your 30 min break if you did not take one. Sometimes it can be hard to get the picture taken to clock in and out. I have had to restart the device a few times, and when you are done for the day and need to get going, that can be very frustrating. It would be a nice feature to see when other staff are asking for time off, so I do not bother asking for that time off as well if I do not need to take that same time off.

Vorteile

It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.

Nachteile

Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way.
I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.

Vorteile

Easy to set-up with no costly IT service visits. Being a free app removes any hesitation by staff to adopt this software. Can immediately advise staff of last minute shift changes and they can advise of their availability to HR (preventing any clashes)

Nachteile

Don't seem to be able to approve timesheets from HR mobile phone app anymore.

Vorteile

It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff.

Nachteile

Very little. Would like better holiday tracking reporting but really not much else.

Vorteile

Was working for the time we had this
Set up the system in September of 2021

Nachteile

The software was updated and through a code in the software. Which disabled my staffs open shift calendars. Call the 855# and no one can help. Send a message and still can't help. If you don't respond within 24 hours to a message they close your ticket and the problems aren't fixed. Call sales to see if someone can help and they may put you through to someone. But most likely back into the que so you can hear I can't help you. And message you rep and they don't answer emails. If they do they send you the 855# and back to square one.

Vorteile

iPAD Kiosks
iPhone/Droid Apps for staff
Cloud based
Beautiful Interface to schedule
Easy to use
Tons of features

Nachteile

Works best in Google Chrome. IE and Firefox is buggy.
Automatic features that affect time entry don't always work as described.
No formal training documentation, only help web guides.

Vorteile

Reasonably price. It seemed easy to use.

Nachteile

The product messed up our payroll month after month. Need I say more?

In Betracht gezogene Alternativen

Homebase

Zuvor genutzte Software

Homebase

Vorteile

Ease of copying roster into the timeframe and allocating appropriate team members

Nachteile

Export to Xero timesheets has to be altered manually in Xero for each line as details of type of hours worked does not match Xero.
Annual / leave days taken and processed through Deputy transfer onto Xero payslips as individual days. So if a team member takes a week off, instead of it being 1 line of annual leave @ 38hours - it comes up as individual lines at whichever shift hour allocations it was originally for. Makes for an overly long payslip!!!

Vorteile

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Nachteile

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Vorteile

I like that the Deputy UI is really easy to navigate. There is a lot of information held in Deputy and it could easily be set up non-user friendly, but I find that I have no trouble navigating all of the different hierarchies of information to get to where I need to go. Our staff hasn't had any trouble signing up or jumping in with their schedules. I also really enjoy that it reminds people (and me) when they forget to clock in!

Nachteile

While I like that I get reminders that people forget to clock in, I often receive them after they've already clocked in, I wish I got a second notice that they in fact did clock in after receiving their notification. This may seem petty, but it can save some leg work (literally).

Vorteile

Ease of use.
Dependability.
Beautiful Interface

Nachteile

Messaging System