Deputy Erfahrungen

Vorteile

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Nachteile

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Vorteile

Worked closely with our team to add additional features required
Fast response time
Realistic time-frames
Great problem solving skills, and solutions
Helps with rostering efficiently,
Forecast of costs,
Ensures Compliance
Reporting functions
Payroll inputting has reduced from 1.5 days to 1Hrs due to new seamless payroll integration
New upgrade of system is more user friendly and responsive

Nachteile

More updates on system features/upgrades to come
More training for Support staff on system set up
Doesn't do 'Modern award' interpretation. Although we have now got the system to interpret the Award this was a lot of custom features we worked with the Development team on.

Vorteile

Deputy is very user friendly and useful with scheduling and timekeeping employees. It worked well for me as a manager, helping me know what staff I was going to expect as well sending me notifications of the upcoming schedule.

Nachteile

I didn't encounter any issues with this software.

Vorteile

It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored.

Nachteile

If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen.

The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes.
For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre.
One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system.

Vorteile

The rostering system mostly works well, when it's not glitching.

Nachteile

There is zero customer support. When things go wrong (and they often do) you have to find your own way out of it.They charge you for staff that you aren't even payrolling. We were told if we archived these staff, we wouldn't have to pay for them. But then we found out that's not true, and were charged for them anyway.Their prices have also increasing, despite customer services decreasing to a point where this system is no longer a viable option.

Vorteile

As an employee who has used this for 5+ years this is an easy program to use within a small business. I clock in, clock out and can edit my time if needed. I can offer shifts up and accept or look for more all within the app. I like being notified when new shifts are offered as well via text and can accept them without even opening the app. I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Nachteile

I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Vorteile

Swift timesheet proofing and exporting to Xero.

Nachteile

Currently the cost I like least about this software, their new onboarding tool is no value add. At $15 AUD per onboarded employee, it all adds up throughout the year and for what? It sends the employee an email and they follow a link to complete some info: it seems like a ripoff. They charge this from the moment you hit send, so when a potential employee changes their mind and decides not to complete onboarding or not start work, you get hit with their bill anyway.

The other thing which sucks is how the export takes place. It can only export into 1 account code in Xero, so if like us you wish to export each department into a seperate account code (as opposed to tracking code), the software cannot do that. And I've requested this add-on many times.

Vorteile

Overall I'm stunned! very easy to use. The price is cheap compared to its counterparts and the overall quality is great.

Nachteile

It's almost impossible to have a bad experience because their customer service is active and available 24 hours a day.

Vorteile

It allows the company to clock in and out keep track of their hours check their schedule take time off send messages to everyone as a whole for updated issues within the company

Nachteile

There are none this is a really good app I highly recommend

Vorteile

it is very user friendly and it can integrate with many 3rd party tools.also has a mobile app .

Nachteile

price is bit higher and has some bugs and glitch .

Vorteile

We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management.

Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it).

As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done.

Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time.

We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about.

Deputy has become an integral part of our daily routine.

Nachteile

As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications.

Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones.

However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out.

Vorteile

I love the daily photos your staff have to take. I love that it flows so well with Gusto. I truly enjoy how easy it is to clock in and out on a daily basis. It has a very friendly user format. I love how easy it is to edit the time when I screw up and forget to clock back in after my break. I like how I can see who is working on what days. It helps with planning ahead with the schedule.

Nachteile

I truly get frustrated when it automatically adds your 30 min break if you did not take one. Sometimes it can be hard to get the picture taken to clock in and out. I have had to restart the device a few times, and when you are done for the day and need to get going, that can be very frustrating. It would be a nice feature to see when other staff are asking for time off, so I do not bother asking for that time off as well if I do not need to take that same time off.

Vorteile

We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try!

Nachteile

I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it.

Vorteile

Easy to set-up with no costly IT service visits. Being a free app removes any hesitation by staff to adopt this software. Can immediately advise staff of last minute shift changes and they can advise of their availability to HR (preventing any clashes)

Nachteile

Don't seem to be able to approve timesheets from HR mobile phone app anymore.

Vorteile

iPAD Kiosks
iPhone/Droid Apps for staff
Cloud based
Beautiful Interface to schedule
Easy to use
Tons of features

Nachteile

Works best in Google Chrome. IE and Firefox is buggy.
Automatic features that affect time entry don't always work as described.
No formal training documentation, only help web guides.

Vorteile

The fact that its very easy to customize and assign shifts to appropriate staff who are then able to receive notifications on their phones and PCs.
Deputy's customer support is also quite good.

Nachteile

I found that navigating at first through the web based application tends to be a bit difficult and it also does't offer a range of colors for tagging different shifts.

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Better customer support response

Vorteile

Ease of copying roster into the timeframe and allocating appropriate team members

Nachteile

Export to Xero timesheets has to be altered manually in Xero for each line as details of type of hours worked does not match Xero.
Annual / leave days taken and processed through Deputy transfer onto Xero payslips as individual days. So if a team member takes a week off, instead of it being 1 line of annual leave @ 38hours - it comes up as individual lines at whichever shift hour allocations it was originally for. Makes for an overly long payslip!!!

Vorteile

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Nachteile

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Vorteile

So easy to roster people in appropriate areas, ensure you have the right amount of cover, and let everyone knows what their shifts are. Logging on and off shift is quick and easy, and the phone app is wonderful for offering out shifts to be covered at short notice.

Nachteile

24/7 online help is good, sometimes there are communication difficulties because of the intricacies of the Australian awards system. However, having an account manager I can book a remote training or consultation session with is awesome!!

Vorteile

The thing I love most is that everything's in one place - Schedules, Requests Off, Time Sheets, News Feed, Task Lists, Contact Info..everything! It makes organizing our team of 30+ employees WAY easier than when we did everything by hand. No more emailing or texting out schedules, Deputy does it for us! You can access it from anywhere, which is really helpful to everyone on our team!

Nachteile

If I could, I would love a way to decide which notifications I'd like to receive. My position doesn't require me to personally track employees hours on a daily basis, so I don't really NEED to know if someone's running late, but I like to be notified if there are post updates in the news feed.

Vorteile

Instant shift sharing, staff can swap easily, real time updates, clocking in/ out via smart phone. Its really good software.

Nachteile

Sometimes exporting to Xero can be problematic, customer service with this issue has been slightly lack lustre, so it required a bit of fiddling.

Vorteile

The notifications keeping people up to date of their work schedule it helps the staff keep track on their hours and select their available to work with us, specialty on an industry that demand a lot of flexibility of work hrs from staff.
The easiest of making the schedule week by week and keeping conveniently up to date.
If I have an problem with the system their support is always available 24/7

Nachteile

The inconvenient of not be able to edit Staff profiles.
Since we have staff of different ages is difficult to the staff to understand how important is for the company to keep their information up to date.
So I assume if the Deputy sister will support and enhance the employees with their questions and give them the same guid to use Deputy as the management will be great.

Vorteile

This product is super straight forward and fairly simple to use. It's better than using spreadsheets, but app is super buggy and lacks the features needed for a company more than just 10-20 employees. We've tried a couple of other apps and found this one to be just OK.

Nachteile

App lacks the features of other leading apps like When I Work or the enterprise based SAP software I've used before.

Vorteile

It's a easy to use scheduling software at an amazing price. Additionally, the ability to sink with google calendar has helped our staff to stay on track with their shifts. We also like the training features which allow us to select which employees can work in which areas without having them be totally separated in the system.

Nachteile

Notifications. There's no way to adjust individual notification settings, so your mailbox is flooded with emails.

The constant presence of features you don't have access to in an effort to up-sell.