ClickMeeting Erfahrungen

Vorteile

Wir sind nach wie vor begeistert von den Möglichkeiten, die uns Clickmeeting in Bezug auf unsere Webinare und Online-Meetings bietet! Wir arbeiten nun schon das 3. Jahr mit dieser Plattform und möchten es nicht missen. Positiv hervorzuheben ist der zuverlässige und schnelle Support über den Live-Chat - super!

Nachteile

Keine Angabe, tatsächlich können wir diesbezüglich nichts nennen, sonst würden wir das Tool nicht schon im 3 Jahr nutzen.

Vorteile

Die Software bietet viele Möglichkeiten, eigene Webinare anzulegen und zu veröffentlichen.

Nachteile

Die Teilnehmer können mit manchen Internetbrowsern nicht teilnehmen, werden schlicht nicht akzeptiert oder sehen oder hören die Moderatoren nicht.
Es gibt keine Seite, die erklärt, welche Anforderungen der Browser der Teilnehmer benötigt.
Der Support ist aktuell total überfordert und benötigt Wochen, eine Anfrage zu beantworten.

Vorteile

Die grosse Auswahl an Interaktion mit den Webinar-Teilnehmern sowie den guten Kundensupport.

Nachteile

beim Testmeeting konnte ich mich einmal nicht als Teilnehmer einwählen, der Kundensupport hat mir dann aber eine hilfreiche Liste zur Verfügung gestellt, auf was ich künftig achten kann. Ansonsten hats immer geklappt.

Vorteile

Kann ich nicht beurteilen, weil Service-Anfragen während der Anbahnung schon nicht beantwortet werden können bzw. der Service nicht erreichbar ist.

Nachteile

Es gibt keine andere Zahlungsweise außer der mit einer Kreditkarte. Ich werde mir jedoch nur wegen click-Meeting keine Kreditkarte anschaffen.

Und: Ein Service schein nicht vorhanden zu sein.

Vorteile

I've been looking for a long time for an all in one tool that help us to create quick meeting room for up to 4 people but also being able to organise interactive webinar in order to generate more leads. That's when I found clickmeeting ! This all in one tool is perfect you can easily share your desktop, invite many people, create webinar, create simple meeting, interact on the same document and also easily share presentation. If like me you are searching for a perfect all in one webinar / meeting tool go for it !

Nachteile

The only cons I would have is that it might be tricky for some people, which are not familiar with the tool to give the ability for other participants to talk and activate their webcam. They have to go on the presenter video box and then click on the icons to activate their own mic and webcam.

Vorteile

It's the most stable webinar tool I've tested.
Even if you run into problems, you can still switch to the phone option to pick up where you left.
Recordings are made in the cloud and can be synced automatically with your dropbox (but as a rule of thumbs, I always recommend to make your own local recording, better be safe than sorry).
The API allows to automate a lot of stuff in the background if you want to skip their registration process to increase conversions.

Nachteile

There is no way to have a real button for your call to action like in webinarjam : you can just paste a link in the chat.
Generally speaking, it's not a "marketing centered" tool so you won't have all those features like "scarcity" countdown available.
Pricing is quite expensive, especially if you need to run parallel sessions and capacity upgrades.
For big capacity upgrades (>500 attendees), I had to contact support ahead of time as it's a manual process. It's not always possible to "know" in advance so you will most likely run out of capacity or pay for nothing.
The API

Vorteile

Interface was user friendly, haven't experienced any connectivity issues or technical problems during webinars.

Nachteile

Features that you pay for additionally are bugged and are causing a lot unnecessary work on the user side, while supper from clickmeeting is non-existent. "It works for me" is their standard response.

In specific:
- you can attached files to your webinars which can be downloaded by the participants, but the feature does not work. We had to provide the files through different vendor. Support claimed that our customers (all of them!) were using wrong browsers but support didn't even suggest browser that should be fine. Meanwhile we checked it on 4 kinds of browsers with no success.
- certificates of attendance were supposed to be sent automatically. Some of the participants didn't received any, so we had to do it manually.

Vorteile

Very quick response. Not only the support but also changes in paid plan.

Nachteile

I dont like embeded e-mails (notifications, invitations) customisation possibilities (use of my own "from scratch" templates would be great) and also the poor contact management.

In Betracht gezogene Alternativen

Zoom Video Webinars und GoTo Webinar

Gründe für den Wechsel zu ClickMeeting

There was a historical experience with it in our company (we have an account already) and positive feedback (to support especially) & in comparison with other tools there wasnt any major disadvantage in features. I also have some bad experiences with other tools from previous work. Prices were similar.

Vorteile

Our ability to master the platform in such a short time. When we were nervous that we'd have more people than intended, upgrading was a breeze. We don't need to purchase additional administrator accounts or logins for each user that wants to create an event. For our little team, this solution was just what we needed, and it didn't appear to be designed for a corporation that employs a complete staff simply to deal with webinar software and technology.

Nachteile

When it comes to designing and using individual presenter profiles, we've run across some issues. It's frequently difficult to recognize who's speaking at a conference since we use the same profile for several people.

Vorteile

The teaching tools the webinar rooms offer are extensive, and look very professional for the customer. They are also intuitive for the presenter as well. This results in webinars that can be presented beautifully.

Nachteile

There are often issues with delegates joining the webinar rooms. This issue might be specific to working with schools, but unlike other software such as zoom, school security systems often block access to the rooms. This affects our customer's experience.

In Betracht gezogene Alternativen

BigMarker und Zoom Video Webinars

Gründe für den Wechsel zu ClickMeeting

The simplicity of the platform is just perfect, anyone could use it. Also significantly cheaper and better value for money.

Vorteile

It has many functions that makes an online event easy to conduct and engaging for audience, but it is not overwhelming. Design and style of menus are extremely intuitive and do not require training to use with ease.

Nachteile

It could use a bit more options for paid sponsorships, such as banners.

In Betracht gezogene Alternativen

Zoom Meetings

Gründe für den Wechsel zu ClickMeeting

It was simply better. And price was attractive.

Vorteile

Reliable, ease of use, continuously being improved, new features regularly added

Nachteile

Perhaps the inclusion of a variety of background images that could be used such as a scene in nature, a book shelf, etc.

Vorteile

ClickMeeting provides Facebook and Youtube streams, if you are in the first steps arranging webinars ClickMeeting could be an option. Tutorials and customer support is really helpful. Statistic reports make it easy to measure your webinar success. It has a pool and survey features help you to understand customer needs.

Nachteile

Even though the software is easy to use but sad that at least for beginners they do not offer a free plan. I would be happy if I could see the wireless screen sharing integration.

Vorteile

Great opportunity to organize a large group meetings

Nachteile

We have very good experience with the platform, the only thing that drawn our attention is that emails with invitation tend to land in spam

In Betracht gezogene Alternativen

Demio, Zoho Meeting und EasyWebinar

Zuvor genutzte Software

Microsoft Teams

Vorteile

It is reliable and easy to learn and use. We do lots of Click Meetings and we are always satisfied with the performance.

Nachteile

We haven't run into anything that has caused us to reconsider our purchase. Maybe they could drop the price ;-)

In Betracht gezogene Alternativen

Zoom Meetings

Gründe für den Wechsel zu ClickMeeting

Security and cost.

Vorteile

Support, easy to use, simply and clever design!

Nachteile

Some technical issues happened. We are also happier when we have highest option than the simply one.

In Betracht gezogene Alternativen

LiveWebinar

Gründe für den Wechsel zu ClickMeeting

Better demo

Vorteile

Due to the fact that our organization of companies and users with various levels of technical advancement, the ClickMeeting platform turned out to be an easy-to-use tool.

Nachteile

I have not noticed any errors or omissions that would affect our work.

Vorteile

It's GDPR compliant, programmed in Europe, very good set of features and fast customer service via Chat.

Nachteile

It's not as often used as Teams or Zoom, so some of the users are astonished about another platform they have not seen before. But they just need some minutes to be happy.

Vorteile

ClickMeeting is very good communication platform. We use it to organize webinars.

The great advantage is the ability to upload presentation in server memory.
Another benefit is access to information and statistics in the report generated after the event.

The tool is very intuitive and simply to use. Clear interface, easy registration.

Professional technical support and customer service.

Nachteile

For now we can't found something wrong with this toll. We highly recommend ClickMeeting!

Vorteile

I usually have meetings with stakeholders, but since they have busy schedules, we sometimes need to do it over a video conference. I often hold the meetings with a group and other times it’s just a one-on-one session. I’m glad we have the video conference option because we can still see each other. I like to see the expressions on their faces to note that they approve and are happy with my proposed ideas. I truly rely on ClickMeeting which looks very sleek and professional. The program is user-friendly and not complicated. My meetings have always been productive when using this program.

Nachteile

If you plan to use ClickMeeting, make sure to have solid internet connection, otherwise it can get choppy.

Vorteile

working with clickmeeting allows you to save time and create a community of people for whom education is the most important thing in life. A friendly, simple and engaging program

Nachteile

a small number of potential visitors, a small number of potential presenters

Vorteile

Good functionality and flashy usability.

Nachteile

Didn't actually work with an audience in a live webinar.

Vorteile

Can show YouTube videos, presentations, post questions participants ask, etc.

Nachteile

Frequently technical glitches (day of my webinar I wasn't able to upload a powerpoint because they were having problems).
Poor customer support (wait times for online chat often exceed 80 minutes).
Sound problems when using a replay of a live webinar for an on-demand one.
Company is quick to deflect onto the customers.

Vorteile

Seems to handle large numbers of participants well with few issues. I do like the mid-webinar survey option.

Nachteile

Seem to have a lot of audio issues, and I'm worried about the new version focusing on the wrong user base (younger audience rather than older). Recordings particularly have issues, such as the audio lagging behind the screenshare. Also, the cursor movement in the recordings does NOT match my actual movements, so it can be very distracting at times.

Vorteile

ClickMeeting is quite easyt to use, even if you're a beginner in this field. What is also important is that we didn't have any troubles during the webinar, which is a good thing. I guess it's normal for such tools but it's good that you can record the webinar and it's saved on the platform.

Nachteile

Sometimes I feel that it lack some features or they need to be paid extra money while I feel they are necessary (e.g. sending a personalized email to participants, or simply adding some info to the email).