Lucky Orange Erfahrungen

Vorteile

I had been aware of Lucky Orange and its purpose for some time before deciding to purchase it for our Shopify store. Heatmaps can easily be considered an essential piece of tracking software for an e-commerce site, and Lucky Orange does it well. Their analytics are mostly redundant because of Google Analytics, but for their speciality, LO is great. It visualizes visitor data into something to be interpreted and acted upon.

Nachteile

The current system of the heatmap loading over the page can confused people. Also, the heatmap is the big kahuna of Lucky Orange so don't hide it as some random tab! Some assume the app failed. Perhaps a more prominent indication of where the heatmap will go.

Vorteile

yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website!

Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Nachteile

The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Vorteile

My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts.

Nachteile

The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless.

Vorteile

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

Nachteile

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

Vorteile

Not only do you learn valuable info about your own site but you can learn and and share this info with your clients about their sites too.

Nachteile

The amount of sites allowed with each plan. I’d like to see a few more.

Vorteile

I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.

Nachteile

Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.

In Betracht gezogene Alternativen

Mouseflow

Warum Lucky Orange gewählt wurde

Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now.

Zuvor genutzte Software

Hotjar

Gründe für den Wechsel zu Lucky Orange

I am still in the consideration stage.

Vorteile

The price was the main reason for choosing the software over other options available. We only need and use it for heat mapping but it can do more for those not using Google platforms for data analysis and AB testing.

Nachteile

Some of the features require technical knowledge that requires a bit of time to learn.

In Betracht gezogene Alternativen

Hotjar

Gründe für den Wechsel zu Lucky Orange

We trialled Hotjar but Lucky Orange provided better value.

Vorteile

1) Set-up & Website Impact: LuckyOrange takes less than 10 minutes to set up and the best part is - It doesn't affect the speed of my site at all! I try my best to keep my site's loading speed under 3 seconds (for various reasons), so this is one of the many reasons why I choose to use LuckyOrange.

2) RealTime Tracking: LuckyOrange lets you see who's on your website and through which channel they found you.

3) Session Recordings: LuckyOrange makes recordings of your visitors' sessions. These recordings will provide you with a detailed playback of how people use and interact with your website. This feature helps me spot all aspects that are killing my conversions.

4) Data Interpretation: The analytical data and statistical reports that LuckOrange gives you is easy to understand and study.

5) Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.

6) Identifying Abandonment: Conversion Funnels help you study the flow of your user navigation, ultimately helping you identify and solve abandonment issues.

7) Form Optimization: Form Analytics help you zero in on which part of your forms need to be optimized.

8) Chat Option: I already have a different chat client that I am currently using. However, for people who don't, LuckOrange gives you the ability to speak directly to your client in order to guide them through the conversion process, if necessary.

Nachteile

1) Redundant or Unnecessary Recordings: It would be nice if LuckOrange can allow you to delete unnecessary recordings.

2) New Tabs: It would be more convenient if new recordings open in a new tab.

Vorteile

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Nachteile

They recently launched a new version which I didn't like and I am still using the old one.

Vorteile

The first time I see live users entering my site and I see the areas visited and the one avoided suddenly it's an extraordinary tool to develop your online business

Nachteile

the implementation the first time you had to ask for help, and just after everything is intuitive

Vorteile

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

Nachteile

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

In Betracht gezogene Alternativen

VWO Insights

Vorteile

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

Nachteile

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

Vorteile

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

Nachteile

There is nothing I dislike about Lucky Orange.

Vorteile

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

Nachteile

Live chat feature doesn't always show on website

Vorteile

The possibility to view in real time what the users are visiting

Nachteile

Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual.

Vorteile

A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

Nachteile

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

Vorteile

Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.

Nachteile

At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.

Vorteile

This software combines many useful tools to boost sales and marketing activities.

Nachteile

Agents and chat sometimes stay offline. And sometimes is slow maybe because we use it from Eastern Europe.

Vorteile

Easy to set up and use. Does a good job.

Nachteile

Page visit/heatmapping limits can get in the way sometimes. Would be nice if it was easier to exclude certain pages to not waste capacity. I didn't hold this against them in the review, as we are on the lower tier so it is understood that there are going to be limits.

Vorteile

Lucky Orange's daily email updates are a great way to stay informed about traffic to our site. Their chat has allowed us to connect with consumers in real time and to provide them invaluable support and critical information, and their recordings have helped us identify performance issues on our site. Their customer service team is also incredibly responsive and helpful.

Nachteile

We have not experienced any significant issues while working with Lucky Orange.

Vorteile

I like how I am alerted when someone visits my website including their location and how I can chat with them real time.

Nachteile

Currently I have nothing that I do not like.

Vorteile

Their video recording tool is the best one as we can easily analyse user behaviour

Nachteile

Some of the recording this tool not able to record , don't know but if 100 users will come to my website then it shows only 87 recordings

Vorteile

That I am able to see if customers are having trouble checking out and what that problem might be to help solve it.

Nachteile

There have been a few instances where real-time monitoring has not been happening and orders have been received.

Vorteile

Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior.

Nachteile

I have been using Lucky orange for over 6 years and I didn't find anything bad about it until now.

Vorteile

I love that I can see how people interact from my website, when people come back ,if there is any problem with the flow of the website.

Nachteile

The heatmaps do not work well with Firefox but they work with Chrome ok. The rest is great, maybe I would add when I am seeing the visitors videos where they are coming from on the side panel.