Missive Erfahrungen

Vorteile

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Nachteile

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Having new and different employees logging in to different Gmail accounts was too confusing and inconvenient. Managers could not oversee. Things were easily missed.

Zuvor genutzte Software

Google Workspace

Gründe für den Wechsel zu Missive

Missive is true shared email, chat, and collaboration. Most other shared email platforms are also trying to shove their CRM features down your throats, which we definitely did not need.

Vorteile

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Nachteile

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.

Vorteile

The ability to create a flexible, customized structure for my email management has changed the game. I have multiple inboxes, used for multiple purposes, and Missive streamlines the entire thing for me. There are so many ways to customize and automate it, and it has all the features I look for in a good email client, such as scheduled sending, snoozing emails, automated rules, templates, and more. I love that I can also use the same tool for social media, calls, texts, web chat, etc. The interface is simple, and you can build it out as much as you want. The team collaboration features within Missive are easy to use, full-featured, and essential to my clients' and my workflow.

Nachteile

I would love to see more integrations! Currently the cloud-based phone software I use is not supported in Missive. I would also love a Slack integration.

Vorteile

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Nachteile

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Vorteile

What I like best about Missive is how it streamlines communication and collaboration within my team. No longer do we have to go back and forth between multiple email accounts and platforms, as Missive allows us to manage all of our shared inboxes in one place. The ability to assign tasks and messages to team members, as well as track progress and keep everyone on the same page, has greatly improved our workflow and productivity.

Nachteile

What I dislike about Missive is the limited integration options with other tools and platforms. However, this is a minor inconvenience in comparison to the many benefits that Missive provides.

Vorteile

The team inbox feature is simply incredible. It allows our team to chat between responses to our customers or suppliers to make sure we say the correct things and that we have all the information needed before sending those emails. It’s much better than Zendesk for the workflow and the fact that Missive doesn’t break all the time (like it happened to us on Zendesk back then, before we switched).

As a small business, Missive allows us to centralize all our “external communication” (Customer service, BizDev, Media/Press contacts) into one software, instead of scattering our team between a help desk, a CRM, and some other tools and software to make it all work. We have different e-commerce websites, so we can actually have all our projects and different emails on the same software for a single price.

Nachteile

Since this isn’t a help desk, there are no “ticket numbers”, where everything has a clear number attached to it (Customer request ticket #1001, #1002, etc.). But that’s understandable because Missive isn’t built only for being a help desk.

What I also like the least about Missive is the lack of hierarchical structure implemented in the pre-built responses our team created. It’s already great (the search tool for searching through your quick responses is already great, but the lack of visual structure can be hard for beginner employees when you have 50+ quick responses for every possible situation when dealing with customer service. This is something that I miss from Zendesk, when we could separate our quick responses (aka macros) into different folders/categories

In Betracht gezogene Alternativen

Intercom

Warum Missive gewählt wurde

The cost, the fact zendesk was breaking constantly. We never knew if customers were getting our messages via Messenger because Zendesk kept breaking and unsyncing with our facebook page every 2-3 months. Missive is just $15/user/month for all its features. It’s amazing compared to others.

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Missive

Missive is much cheaper, Intercom is overkill.

Vorteile

Shared team inboxes make for easy processing of emails at an affordable price for small businesses. Missive also has possibly the best customer service I have ever received from a tech company. The [SENSITIVE CONTENT] often is the one to respond to helpdesk requests.

Nachteile

There was a big learning curve to the way the emails are processed between teams, but once this was all set up correctly there is absolutely no issue at all.

In Betracht gezogene Alternativen

HubSpot CRM und Zendesk Suite

Gründe für den Wechsel zu Missive

Missive was a far cheaper option than other market alternatives as it doesn't try to sell you a whole package that you don't need. We were looking for emails only, and Missive delivers that at an affordable price for small businesses.

Vorteile

The product design is incredible. They pack a ton of incredibly useful features into a super clean, easy to use UI. They also have a ton of power features like keyboard shortcuts and rules that help me keep my inbox sane.

Nachteile

Absolutely nothing at all. We've run into a few minor bugs over the years, but we always report them and get a response + fix from the team within 24h. They have great support.

In Betracht gezogene Alternativen

Front

Gründe für den Wechsel zu Missive

Missive just tends to have a superior product at a more digestible price point.

Vorteile

Simple and easy to use interface
In line email chat/notes removes the need for file notes elsewhere
Great team collaboration features such as email assignment

Nachteile

Searching and email sorting are still works in progress. We usually jump into gmail if we have specific searches we need to run.

In Betracht gezogene Alternativen

Gmail und Front

Gründe für den Wechsel zu Missive

Features were more inline with our needs. Team and support was great.

Vorteile

Last week I had to change my email client cause my company changed to Exchange and my Apple Mail version doesn´t support it, so I spent around five hours downloading, setting and trying different programs. It´s just what nobody wants to do with their time, but I am really glad I did it cause almost at the end of the process and just about to surrender I found Missive, which has really caught me. It´s very neat and visual, has every detail you expect from an email client, and even has AI integrated with chat gpt. It has much more for team inboxes, but I haven´t tried that yet, as I am the only one of my company here, but it must be amazing for teams. I really recommend it for individuals anyway.

Nachteile

Only 15 day history on the free version.

Vorteile

The collaborative nature of Missive creates easy and smooth connections between teammates, and productive workflows that we use daily to quickly connect with our clients. There are plenty of ways to assign/delegate/organize correspondences, and we could not provide the level of quality customer service we are able to without Missive being a part of our day-to-day. Missive's customer service team is top notch, and they are quick to get back and/or resolve any issues that I run into on a day to day basis, as well as help answer my questions. It's also a very visually appealing software, with simple icons and logos that clearly communicate their purpose.

Nachteile

There are a ton of the features, a few of which seem to be somewhat similar or redundant, however, I think that is more than likely because I am not fully educated on all of the bells and whistles. So the cons that I find to be most prevalent are more so surrounding an overall lack of up front education on the software itself. I would appreciate the ability to hop on a call or get a quick run down on how things work. It's highly likely that I'm not aware of the fact that I could set something like this up, but to my memory I don't believe I've seen if it's possible to set up a Zoom or general talk through of Missive's program with a Missive team member to chat through the software, and see if they have suggestions on streamlining anything that we do on a day to day basis.

Vorteile

The ability to immediately bring in other team members into a conversation surrounding an email communication that was either sent or received. I also enjoyed the ability to edit another user's draft email in real-time as they are also working on it.

Nachteile

Because there are so many places where a conversation can happen (one-on-one chat, group chat, and in an email communication), conversations can get lost. To its credit, Missive has created a number of ways to keep these communications organized (the most effective of which would be to use organizational shared labels). But Missive lacks a robust search feature that allows you to conduct a filtered search (e.g., by thread, date, conversation, author, etc.), which makes it difficult to find things at times.

In Betracht gezogene Alternativen

Slack und Front

Warum Missive gewählt wurde

Inability to integrate chat with email.

Zuvor genutzte Software

Gmail

Gründe für den Wechsel zu Missive

Slack doesn't do what Missive does. FrontApp is similar, but Missive's integration with Gsuite was much cleaner.

Vorteile

Missive is run by a group of three developers who provide quick support and listen to their client base. They add new features every week to 10 days and are quick to respond to bug reports. In the 2.5 years we've used Missive, I've seen it grow from a competent solution for a team inbox to a serious competitor with all of the other programs in this field. Anyone considering Slack, Front, etc., needs to give Missive serious consideration. This program has gone from something I never knew I needed to something I now couldn't get by without.

Over the years, Missive has become feature-rich, adding things like:

- automatic assignment of incoming messages
- teams and team inboxes
- see when a colleague is typing
- merged conversations
- Facebook Messenger, Twitter, and Twilio SMS messaging
- very powerful email and conversation handling based on complex rules (for incoming messages, outgoing messages, and even actions like labels or comments)
- out of office handling of email assignments
- responses
- configurable snoozes
- webhook actions
- a public API (for both messages and contacts)
- custom integrations
- contacts management

Missive has a lot to offer, even for handling personal email or a sole proprietor. However, it changes gears once you add a teammate, and the more colleagues you have, the more time it saves.

Nachteile

I wouldn't say there are any downsides to using Missive, as there's nothing it does that could be done better directly in Gmail. I would say that one feature that is lacking is being able to search for text in a conversation and be brought directly to the text (Missive just shows the messages containing that text). I have some conversations that are many years old with thousands of lines of text, so just being told that a search string is in that conversation does me no good. I want to be brought to the text (like how Find works in my browser) and be able to reply to it in some way (i.e., my reply should reference that line somehow).

In Betracht gezogene Alternativen

Slack und Front

Gründe für den Wechsel zu Missive

At the time, Front had the best feature set but was far too expensive. I did not like Helpmonks' interface and it was also very expensive. Slack was the least expensive but did not integrate well with email (at least at the time) and any bots needed to pull in email adequately would have been expensive. Plus, it was hard to get staff to buy in when I was trying Slack out.

Vorteile

It allowed us to work on our emails very efficiently with our employees working from different parts of the world.

Nachteile

From an email client /system stand point the software has everything and it’s constantly reviving updates.I would love to see a statist s module to help me gather a picture of how each user is doing.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Front pricing scheme is too expensive.

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

For us, it has all the features we need at a cheaper price.

Vorteile

1. Unlike many email clients, missive is modern, stable, and extensible with good built in integrations (asana, pipedrive) and it's extensible. We were able to create our own sidebar plugin for a custom CRM, to view crm data of the person you're emailing with in the sidebar, in just a few days.
2. Missive's support is fantastic. Their team quickly answers and fixes any bugs fast if you find them.
3. The mobile version is as fully-featured as the desktop and stays completely in sync.
4. Missive is very actively releasing new features making the product better all the time. An example of this is the new Missive Chat which lets you embed live chat into your website and then see/answer messages from visitors within Missive.

Nachteile

The UI can be a little bit complex especially the sidebar, though you can customize it. The settings area has loads of customization options but might benefit from a search function within settings to find the right option you're looking for, since there are a bunch of tabs in the settings window.

In Betracht gezogene Alternativen

Front

Gründe für den Wechsel zu Missive

FrontApp was too expensive. Polymail had too many bugs and seems like development of new features is slow.

Vorteile

The fact that Missive allows you to see and reply to comms received on pretty much any channel you can think of is a total game changer! And you can create message templates with custom variables that you can use in any of your messages on any channel! I was pretty blown away that for a really affordable price I could set up live chat on not one but two websites - and get it set up in 5 minutes!

Nachteile

The only thing I think Missive could add to take it to the next level would be easy to set up email sequences with variables that stop sending automatically when the recipient replies (a la Mixmax). Apparently you can kind of do this via rules but it won't stop sending automatically if the recipient replies I believe.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

To bring all my communication channels into one place and save me a bunch of time and help me to avoid replying slowly to messages.

Gründe für den Wechsel zu Missive

Because it's "awesome-er" and also super affordable for it's feature set.

Vorteile

Ease of use and price point not too bad for small business. Great support whenever needed and team continuously improving the software and app. App does everything the web app also does. Chat function is also good considering it's included in the price and I like the integration with Todoist. We have use over 5 support apps and shared mailbox solutions (Front, Zoho etc) but we are settled and comfortable with Missive. In the end it was a toss-up between them and Groove but we have not regretted our choice.

Nachteile

The contacts section. My ideal would be a solid support app and CRM in one. Missive does have a decent integration with Pipedrive but we don't use it. In fact, what I'd like it to be able to do mail merges to clients.

Vorteile

We were searching for a bolt on to our G Suite that would help us triage emails that come in so we could either add to our ticket system so they could be processed or we could reply via email. The main thing was ensuring we didn't miss any contacts and that we weren't duplicating work. Missive allowed us to easily handle all forms of communications with our clients. They've continued to add several features (we're really enjoying the team inboxes!) and are exceptionally fast to respond when there are any issues that come up. We certainly value our relationship with the folks at Missive.

Nachteile

Most of what we've disliked has been initial preferences and not related to performance. We've adjusted to the workflows.

In Betracht gezogene Alternativen

Slack, Front, Hiver und Zendesk Suite

Vorteile

Super effective way to juggle emails, discussions plus external integrated systems
Has a lot of functionality itself to handle multiple, team & external email accounts
Brings team discussion into email threads, keeping the emails separate
Integration with other systems is fabulous, eg Trello & Knack

Nachteile

The use of the term 'Archive' is not intuitive for me and many I've trained. It related to being in one's inbox, either your own or a team's you're in.

Vorteile

The collaboration capabilities that Missive has given our team continue to help us on a daily basis. Having everything in one place (email, shared email, chat, WhatsApp, social media) streamlines communication and helps stop people doubling up on work, leaving our team with more free time to work on other things.The integrations so far seem to work seamlessly, and I love how customizable the platform is. It's also great that I can jump from my computer to my phone, and I still have all the capabilities there.

Nachteile

The one thing I would say is that there was a bit of a learning curve at the beginning, and it took us a bit of time to get used to it. However, a lot of our initial misgivings were things that were easily solved through customization of the settings. Also, the customer support team has been great throughout the initial phase and have helped clear up any doubts we have had.

Vorteile

Without exaggeration I spent two years testing out various email/help-desk solutions for our team before eventually settling on missive. It ticks so many boxes for us: imap synch, effortlessly colloborative, customisable rules, easy escalation pathways. It is also the first tech tool that I've introduced to our team that most staff actually love. In less than 24 hours we went from missing Thunderbird to happily moving everything across. Missive just works, and I love it.

Nachteile

I would love to see some more integrations. Missive has some nifty features built around iframes - but better integration with some of the common integration tools would make this even easier.

Vorteile

Ease of use and management of team communication and customer service

Nachteile

All good! No need. Perhaps more integrations but I don't even think required.

In Betracht gezogene Alternativen

Front

Warum Missive gewählt wurde

Terrible front customer service

Zuvor genutzte Software

Front

Gründe für den Wechsel zu Missive

Better in every way.

Vorteile

We switched to Missive from a competitor because the apps are elegant and the price is right. We use email all day every day, so the user experience is important. Missive is not just visually attractive, but it's also extremely fast. We especially like the collaborative drafting and the commenting features. The extensive rules editor allows us to automate without programming. (The API looks excellent and I hope to use that as well in the future. )

Nachteile

Nothing major. I would like to see more canned integrations and more native interactivity with the Mac.

Vorteile

I like how fast emails send and receive. Everything is synchronized and up-to-date at all times.

Nachteile

The livechat abilities need some work. We tried it out but it didn't have all the features we were looking for. I'm sure in time, it'll get better.

Vorteile

We love Missives Team Inbox Feature and the way it enables our company to work together remotely. We can't imagine working without Missive anymore, it has been a huge booster for our workflows and productivity overall. The team of Missive itself is highly responsive and super helpful and always working hard on the product, delivering new updates with the latest developments super quickly.

Nachteile

If I have to mention one thing, it's that tasks within Missive aren't solved ideally yet. While you can create tasks and assign users in conversations, there is no function to filter for tasks or view a total task list. As we do not use Missive for actual workflows (we have a CRM for that), this isn't a huge deal for us, though.