Namely Erfahrungen

Vorteile

Namely is simply a great platform for HR, Payroll, and benefits management within the organizational framework, as it helps to create better workplaces with varying functionality to adapt in small to mid-size businesses and comply with different regulations at work.

Nachteile

No particular downsides of the software. Sometimes, I got a problem syncing employee's data to Namely. The API call is not worth handled by the application and keeps me disconnected. Hope this would be solved in the next update.

Vorteile

We really like the onboarding tool for our new hires. There are definitely benefits to this system to streamline your process. For the most part, Namely provides an easy to use platform for our new hires to upload and provide their information. I really like the option of the e-signature which allows us to send out documents to individuals or company wide to be signed. Those documents are then available on the employees profile. We like the analytics which allow us to look at a variety of data points about our employees. We are preparing to add Namely benefits to our package and are hopeful that this will allow us to increase our employee experience satisfaction.

Nachteile

We did not have a great experience with implementation and felt that we were not prepared for our go live. Our original Customer Support person struggled with many of our questions and concerns and we were left to figure a good number of work arounds on our own. We are hopeful that the new system for getting help support will be better for us. We are frequently looking for ways to work around the limitations of the Namely software. The Namely community of users has been helpful to our company.

Vorteile

We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point.

Namely also had relatively simple reporting, we were always able to get what we needed.

Nachteile

Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Namely

Vorteile

I think the ease of use for all users was a main factor. Keeps the team engaged, connected and really enjoy the ability to manage PTO all in one spot.

Nachteile

Think sometimes there are a couple of suggestions by a minority that get a lot of attention and maybe it isn't something that needed to get focused on right away or maybe more discussion so the functionality works better for all.

In Betracht gezogene Alternativen

Warum Namely gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Namely

Vorteile

I love the viewability of the site for our staff.

Nachteile

Back end functionality and learning. Lots of e-learning but we have admin users who need to be able to have a walk through while they are on their machine to understand. Namely does however, do a good job of having plenty of YouTube videos that show you the walk through.

Vorteile

I find the Help Community to be a great asset and feature when you are looking for. quick response. I have to say with all that is happening with COVID-19 Namely has been on top of every new law.

Nachteile

The ability to run reports and headcount.

In Betracht gezogene Alternativen

Warum Namely gewählt wurde

Gründe für den Wechsel zu Namely

Vorteile

With Namely, we have been able to make all of our HR files secure and digital.

Nachteile

I love everything about Namely. My only wish is that they integrated with a larger list of other softwares.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Namely

Vorteile

Very simple to use, simple to teach employees how to use, simple to teach managers how to performance manage with. Good integration with Okta providing a really slick and polished onboarding and offboarding loop.

Nachteile

May not be as feature rich as things like ADP or Trinet when it comes to time tracking and part time employment, but nowhere near as infuriating to use.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Namely

Vorteile

HRIS system is easy to manage and understand. Our employees like the feed. Love the customer service - they are super helpful and friendly. Love eSig.

Nachteile

I don't like Namely Time. I wish it was more straightforward to use. I also wish that Namely had a background check integration providers. I wish there was a built in ATS system.

In Betracht gezogene Alternativen

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Vorteile

Was very easy to use from an interface standpoint and they had some good built in community options

Nachteile

This was a highly innovative product when we began using it but 4 years in the product never innovated and their support completely fell apart. Their pricing was dramatically higher than the rest of the market for a product that was behind competitors

Vorteile

We love the onboarding system, it makes everything very easy and automated! We also really appreciate the way Namely takes feedback and acts upon it. They release new features and products every quarter and the releases really are what the customers are looking for. The company is always looking to improve and grow which we really value.

Nachteile

We have had difficulty with the Namely Time feature, it gets confusing for employees and sometimes there are issues with information syncing between the two systems.

Vorteile

Payroll setup and management was simple to setup and run for each pay period.

Nachteile

The service was not reliable for tax preparation, and failed to submit our state taxes in some states.

Vorteile

The software is very easy to navigate. The software is very basic; nothing to hard to understand about it. It is also very effective when completing most HR/payroll duties. The software is very organizational; everything stays and is kept in its place. Also the software can act as DocuSign to accurately sign pertinent documents.

Nachteile

The customer support is very mediocre and should be worked on. The layout/format could be more innovative, cutting-edge, and definitely updated. The integrations can be more advanced as well.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Namely

Vorteile

Namely is easy to navigate for the admins and our employees. The social aspect that everybody can share on the dashboard is great. Payroll service is also very satisfactory. Customer service improved from an year ago. We have received fast and helpful responses to our inquiries. Benefits management in the system is also intuitive. We had smooth last Open Enrollment.

Nachteile

One of the features that I wish to improve is the Namely Time reporting. Majority of our employees are hourly so when we are looking for reporting on the hours worked the reports are not robust and involves lots of time cleaning to get to the information you need. PTO tracking for hourly and salary and reporting it could be better and less confusing.
Another feature I wish to improve is the Namely Benefits as a broker. We had signed up previously but then ended up with another broker as many errors occurred in our benefits management and lack of commutation with our broker. File feed management during open enrollment could improved also.

In Betracht gezogene Alternativen

Vorteile

In comparison to other all-in-one HRIS systems, the interface is a lot more friendly. It marries the concept of social media newsfeeds with HR, allowing employees to comment on each other's birthdays and anniversaries. This gives HR an opportunity to engage employees with a fresh approach to benefits, payroll, and compliance.

Nachteile

I'm unsure of the experience of other customers, but the concept of Namely never took hold for our organization. Beginning at implementation, the Namely team was disorganized and unstable. Implementation was scheduled to wrap up October 1 and wasn't completed until January. During that time, Namely's implementation team experienced turnover 3 times, each time having to reset our implementation schedule. Information was missed, uploaded incorrectly, recreated, etc... They missed the ACA filing deadline and we had to work with an outside vendor with additional costs. They filed our taxes incorrectly and this still has not been resolved. On the benefits side, the agent assigned to our team miscalculated the rates from the plan we chose. According to the rates on the spreadsheet, we chose this particular carrier because it seemed these were the best rates and value. We had our open enrollment meetings and an employee pointed out that the numbers were incorrect, that she would be paying up some amount more per month. We had the agent resend us the sheet, we broke down the formulas, and identified the incorrect formula. Thankfully, our agent forgot to submit our enrollment form and we missed the deadline with the carrier. The integration with Adobe Sign has never been successful, so we have not had a single successful Onboarding through Namely. Instead of fixing glitches in the systems, they have built around them which makes it less intuitive (ex. build a new hire's profile including payroll info, send the onboarding packet, then after the new hire starts, go back into the profile to add the payroll group. When I asked why we weren't able to add the payroll group while we are adding payroll info at the start, they explained the glitch.) Compared to other systems, reports have a long way to go. Most come back blank after being ran. We have experienced more turnover in Namely's account managers. With all of the errors and issues we have needed to remedy, we simply did not have time to encourage use of the system. The time off app crashes, so we have lost engagement in the system. Rather than risk any further damage to the organization, we have implemented BambooHR (which is wonderful) and now let Namely sit silently in the background. It has been costly and frustrating, for the admin as well as the employees.

Vorteile

ser friendly. Easy to navigate through the website and very easy to run custom reports in the HRIS side. We are also utilizing their on-boarding, performance management and benefits enrollment features to save the company time as well as to reduce paperwork.

Nachteile

Biggest concern is that the Payroll module is as robust as Namely claims it to be. The report writer is limited and there are manual double entries that you need to do to if you are tracking PTO as well as other information using their HRIS module. We ended up purchasing their Namely Time module because the web-clock and PTO Tracking in their HRIS module is very limited; the web-clock is unable to round worked hours as we track employee hours worked in 15 minute increments and PTO Tracking was not accruing the correct amount of sick and vacation balance for the employees which caused us to manually track PTO for 6 months on a spreadsheet. Even with the Namely Time module, it does not fully integrate with Namely Payroll, therefore, all accrued vacation and sick balances does not feed over and we are not able to show the accrued balances on employees pay-stubs which is required by law in California. We have NOT been in compliance for over 10 MONTHS .

Vorteile

The software is extremely easy to use. It reminds me most of Facebook. Pretty user-friendly.

Nachteile

We have a lot of "special circumstances". Some are harder than others to incorporate into this software. We have workarounds for most of them and we have changed some of our procedures to fit within the Namely parameters.

In Betracht gezogene Alternativen

Warum Namely gewählt wurde

Gründe für den Wechsel zu Namely

Vorteile

I do like the Facebook look and feel for the main page for ESS. Articles and help guides easily to upload to system.

Nachteile

Where to begin? So many to list....
Hold times for client services are crazy. I guess b/c the company is in financial trouble the staff is bare. get ready for TWO plus hours of hold times to get help!!! You can barely ever get a hold of a live person. You have to create a "call back" and list three times you want a call back...but it is within their hours. Then they send an invite for when "they" are free...not the client. System cannot track correctly FMLA or other PTO times. System cannot do imputed income on GTL or other imputed items per pay period like ADP, Paychxex, Ceridian, Workday, SAP and all other modern systems can do easily.

The software cannot do gross ups easily, manual checks are a fiasco. Whoever designed this system did NOT have background in payroll or HRIS. Manual checks cannot be ran with the regular payroll. It has to be done as a "separate payroll".

Vorteile

The platform is very easy for employees and site admins to navigate. It's intuitive. It promotes self-service so employees can update their personal information, with an easy click they can request and their manager can approve PTO, they can easy view important company information (employee handbook, their w2, summary plan descriptions, etc). Once set up, onboarding new hires is super easy and quick and done within the Namely system. The mobile app is easy to use. We love that our distributed workforce can view their co-workers birthdays and work anniversaries and we can disseminate info via the facebook like newsfeed. It helps everyone feel more connected even though they are spread out around the country.

Nachteile

They are still working to auto-sync some remaining fields from the HRIS to payroll side of the platform (like EEOC/Job Category and Ethnicity info) for easy EEO-1 reporting.

Vorteile

Aside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus!

Nachteile

Nothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again.

Vorteile

User interface for employee population is good. They've made some strides in the analytics function - however, they are going to charge for this.

Nachteile

Service is unresponsive and not helpful. Payroll and HRIS do not talk with each other. Reporting is not intuitive and requires excel skills to combine reports from payroll and the HRIS. NO good reporting on compensation. Feeds to vendors randomly stop working and without follow up on our side, no one at Namely would notice. We have received inaccurate information from our rep and from the service team. For one payroll this year they forgot to take out the Federal Taxes. What vendor does that?

Vorteile

We are a high growth company and do a lot of new hire onboarding. Namely's onboarding tool makes it super easy for us to send new employees their paperwork, build their profile, and then manage any updates or changes as they become employees. I love that there's a feature that automatically changes their permissions to what we set once they start.

They also make it really easy for us to create workflows that employees can request when it comes to making any updates and it keeps it on record. We use it as our source of truth within the company and it's analytics are FIRE.

Nachteile

I think it's hard to rehire someone on the platform (doesn't happen often, but if that's a frequent thing you run into, you need to create some work arounds in terms of custom fields or resetting their hire date).

Vorteile

UI appears to be easy to look at for employees.
Analytics finally improved out of beta.
I honestly have nothing else good to say.

Nachteile

Everything?
We we sold a full price beta product in July 2017. Implementation, bugs, carrier feeds taking months. Overall, a nightmare. Of the dozens of Namely employees I have had contact with, I believe 3 are still with the company?

They are charging the same high price but decreasing their service level to downright awful. Email request response can take days or not get a response at all. Or multiple reps respond with DIFFERENT RESOLUTIONS!? Calling is a ten minute hold time. They are decreasing their service levels by the day, pushing payroll tax maintence back to the customer, I have been without a dedicated CSM for two+ months now.

I cannot wait to be done with this contract and this product.