NinjaOne Erfahrungen

Vorteile

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich

Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss.
Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden.
Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden.
Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Nachteile

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

Vorteile

Einfache und schnelle Einführung.
Das tolle "onboarding" durch die immer netten Consultants
In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht.
Selbst älterer Kollegen sind begeistert ;-)
Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert.
Dsa Rollout super easy.

Nachteile

Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen.
z.B. Support für Hyper-V und die Active-Directory integration.

Vorteile

einfach zu installieren
einfach zu bedienen

Nachteile

es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

In Betracht gezogene Alternativen

Atera

Gründe für den Wechsel zu NinjaOne

die installation der updates über server-eye hat damals nicht funktioniert.. das updates manuell bereitgestellt/freigegeben werden sehr gute betreuung durch hr wolter!!!

Vorteile

Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm.

Nachteile

Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig.

In Betracht gezogene Alternativen

N-sight und Atera

Gründe für den Wechsel zu NinjaOne

Preis - Leistungsniveau

Vorteile

Man hat alle wichtigen Tools an einem zentralen Ort (Tickets, Patchmanagement, Softwareverteilung, ...). Alle Infos die ich brauche (z.B. Daten eines bestimmten Rechner oder Server), sind immer schnell zu finden.
Ausserdem kommen immer wieder neue Features und Verbesserungen hinzu.

Nachteile

Um alles nutzen zu können, ist einiges an Einarbeitszeit notwendig. Allerdings hilft hier die Doku und der Support sehr schnell und gut.

Vorteile

Das Produkt ist sehr Benutzerfreundlich gut übersichtlich. Wenn man Fragen hat oder ein Problem hat wird man so schnell wie möglich geholfen.

Nachteile

Bis jetzt ist mir nichts negativ aufgefallen.

Vorteile

Intuitive Bedienung
Übersichtliche Oberfläche

Nachteile

Linux Unterstützung fehlt noch
umfangreicheres Patchmanagement wünschenswert

Vorteile

Das Rollout ist wirklich einfach, der Nutzen den man aus dem Softwarepaket generiert enorm. Viele zeitraubende Verwaltungstätigkeiten werden um ein vielfaches beschleunigt. Die sehr aktive Community und der schnelle Support überzeugen.

Nachteile

Es gibt nichts ernsthaftes was mir nicht gefällt

Vorteile

Einfache Verwaltung/Bedienung, Starkes Patchmanagement, gute Support Erreicbbarkeit

Nachteile

Einbindung von Spezial Software Sensoren z.B. DATEV, POPcon etc...
SNMP Anbindung mit deutlichen Schwächen

Vorteile

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Nachteile

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

In Betracht gezogene Alternativen

N-central

Gründe für den Wechsel zu NinjaOne

We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Vorteile

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Nachteile

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

In Betracht gezogene Alternativen

N-central

Warum NinjaOne gewählt wurde

LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Gründe für den Wechsel zu NinjaOne

NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Vorteile

Looks pretty and i would say that is where it ends.

Nachteile

Constantly logs you out while working,
Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Vorteile

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Nachteile

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

In Betracht gezogene Alternativen

Atera und Kaseya VSA

Warum NinjaOne gewählt wurde

spiceworks wasn't accurately keeping my hardware up to date.

Zuvor genutzte Software

Spiceworks Cloud Help Desk

Gründe für den Wechsel zu NinjaOne

Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Vorteile

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Nachteile

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Vorteile

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Nachteile

Nothing - usually there is something, but I have no cons.

Vorteile

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Nachteile

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

In Betracht gezogene Alternativen

Atera

Gründe für den Wechsel zu NinjaOne

Ease of use and very robust and smooth patch management experience.

Vorteile

Ease of use, scripting that just works, and the dojo community for help

Nachteile

It is a little too basic. The document feature is not the best so we use a different product.

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus und Atera

Gründe für den Wechsel zu NinjaOne

Price point, ease of use, and nothing overly complicated.

Vorteile

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Nachteile

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

In Betracht gezogene Alternativen

GoTo Meeting

Warum NinjaOne gewählt wurde

We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Zuvor genutzte Software

Avast Ultimate Business Security

Gründe für den Wechsel zu NinjaOne

GoTo/Join were both more expensive and less responsive.

Vorteile

The reporting tools and level of infomation we get on each device is all we could ever need.
Being able to update systems with a few clicks has saved hours of our time.

Nachteile

The thing I like least is that we didn't find this product earlier!

In Betracht gezogene Alternativen

N-sight

Gründe für den Wechsel zu NinjaOne

When we approached Ninja about their product, they were upfront, friendly and really sounded like they wanted us onboard and to pick their product. They also helped out greatly during the trial period and answered any questions we had.

Vorteile

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Nachteile

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

In Betracht gezogene Alternativen

ConnectWise Automate und Pulseway

Gründe für den Wechsel zu NinjaOne

Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.

Vorteile

The patch management works great, clients feel confident that we are proactive with important security updates.

Nachteile

The UI can be a bit tricky at times but the online FAQs are very helpful.

Vorteile

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's
Overall asset list management and monitoring features
TeamViewer and Splashtop native integration
Variety of PSA desk tools integration
Full antivirus integration with Webroot or Bitdefender was a key element and selling point
Backup integration

Nachteile

The overall integration was really easy.
You feel like you are part of the journey with the constant development of new features
Clear documentation on all features
Efficient and knowledgeable support

More granular reporting would be great

In Betracht gezogene Alternativen

N-sight, Avast Business CloudCare und SolarWinds Service Desk

Gründe für den Wechsel zu NinjaOne

Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use

Vorteile

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Nachteile

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Vorteile

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Nachteile

More customisation of reports would be a great benefit

In Betracht gezogene Alternativen

SolarWinds Service Desk

Warum NinjaOne gewählt wurde

Better features, low cost and ease of deployment

Gründe für den Wechsel zu NinjaOne

Less complicated setup and ease of use along with intuitive interfaces.

Vorteile

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Nachteile

Anything can be improved. Some aspects of the interface could be tweaked.