MSP360 Managed Backup Erfahrungen

Vorteile

Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Nachteile

The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

Vorteile

I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard

Nachteile

Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing.

I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice.

The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.

Vorteile

It is an application that is easy to use and very intuitive.

Nachteile

The low customization of the portal and its agents

Vorteile

Easy to deploy and configure a backup to run

Nachteile

Restoring files is miserable, constant failures on backups.

In Betracht gezogene Alternativen

Veeam Data Platform

Warum MSP360 Managed Backup gewählt wurde

Left Datto entirely and look for new RMM and backup solutions

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I had used long time ago when it was still cloudberry,

Vorteile

It allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.

Nachteile

At this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.

In Betracht gezogene Alternativen

Carbonite

Warum MSP360 Managed Backup gewählt wurde

left datto because of cost and limitations, I left ibackup because it was not centrally manageable. The central management solution did not save me anything, and in fact would have cost me more.

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Central management, great cost for me, and it kept the cost down for the customer.

Vorteile

They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself.

Nachteile

It takes a bit to understand purchasing and applying licenses

In Betracht gezogene Alternativen

Acronis Cyber Backup

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Low cost, easy to deploy and constant training/education

Vorteile

Compatible with various cloud providers like AWS, Azure, and Google Cloud.

Nachteile

The initial configuration can be challenging for new users

Vorteile

The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull.

Nachteile

I dont have bad oppinions about MSP360 Managed Backup.

Vorteile

the custom installation process of agents

Nachteile

license management could be more intuitive

Vorteile

What I like most is that it is a complete software where msp can manage everything related to data protection, secure remote access and more in just one place

Nachteile

Sometimes we experience slower backup speeds.

Vorteile

Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget.

Nachteile

Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch.

Vorteile

It has a lot of security features I didn't see in many other backup products. Suggested improvements are seen by the company and many times implemented into the product. You can see everything that has been suggested by other users and can vote and comment on them.

Nachteile

It is fairly complicated and took me a little while to learn. But once you learn how to get around it is easy.

In Betracht gezogene Alternativen

Comet Backup

Warum MSP360 Managed Backup gewählt wurde

Not enough security or features.

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The console was completely online so we didn't have to host anything. Plus security was more robust.

Vorteile

I've been using Cloudberry products since 2012, initially various versions of Cloudberry Explorer, plus Cloudberry Server Backup for a client's web and development servers. I started using Cloudberry Desktop Backup for myself a couple of years ago, and am now implementing it for a client. They have a situation with critical data being split between desktops and servers, and an older backup system for their servers, Cloudberry Desktop offers desktop backup at a lower cost than using the existing system's desktop agents, as well as independence more secure and predictable storage, all at a much lower cost than the various online systems, and control of your own data. Restoration is also much quicker, when needed. Finally there is no need for constant paid upgrades and eventual "this version is no longer supported" situations.

Nachteile

Regarding the desktop backup, it would be nice to have a management facility to take care of multiple installations. The user profile backup is a little misleading, since one of the major subfolders of a profile must be selected - i.e - Documents, Desktop, Downloads. Many recruiters tend to save and edit resumes in the downloads directory. It would be nice to have an option for documents, downloads, and desktop in one shot.

Vorteile

For us, MSP360 checks all the boxes. One of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required. They allow customers to create and manage their encryption keys. Multiple backups options, retentions, and schedules are supported. Additionally, support is very responsive.

Nachteile

The licensing was convoluted to get volume discounts in the past, but they have fixed those issues. The recent addition of FFI backups requires support to enable it on some third-party S3 buckets.

In Betracht gezogene Alternativen

Acronis Cyber Backup und Veeam Data Platform

Vorteile

Security, price, confiability. The support is very good and so far is perfect.

Nachteile

Updates a little difficult to understand

Vorteile

With MSP360, as a cloud-only MSSP, we can implement regulatory requirements such as GDPR, PCI DSS or ISO27001:2018 without much effort for our customers.
The use of PowerShell for custom configurations facilitates deployment within VMs or CloudPC.
Remote connectivity to Azure VM (Windows, Linux) Windows 365 CloudPC or Azure Virtual Machine is simply unbeatable in handling and usage.

Nachteile

So far we could not find any "no-go". Any problems were always clarified or solved promptly with the Support team.

Vorteile

What we like most is product being in affordable price range even for resale to lower budget end-users, while at the same time having all enterprise options and, as shown during years of use, enterprise reliability.

Nachteile

It is minor, but WEB user interface is a bit odd to me, as I was more used to some on-premises backup solutions. But it just needs some time to get used to, far beyond it being deal breaker.

Vorteile

The gui is well-designed, there are plenty of options. The choice of cloud storage providers is huge. It's extremely reliable. I've used Cloudberry Lab Backup - free and paid - on clients' servers, desktops, laptops for years. Even when there was no free version the price was so reasonable, much more affordable than other backup programs. In combination with Cloudberry Explorer, you can't beat it. Unlike many other backup solutions, you can also save locally too. The best tool for Windows backup strategies.

Nachteile

You do have to be fairly technically proficient (which isn't necessarily bad for us tech providers since we have to make a living!) so it's unlikely a regular end user would be able to deal with it. I would like the free version to allow a bit more than 200GB - maybe 350GB - just so I don't worry that a client's backups would stop working since I'm not onsite IT. But the price for one desktop license is so reasonable that if I'm sure a client will need more I just buy one. I did try Cloudberry Lab Backup on the Mac and didn't like it as well as Arq, but that was a while ago. Really this is excellent software.

Vorteile

Easy to setup
Simple control panel
Great customer support

Nachteile

Billing is kind of complicated.
Training is not very complete.

Vorteile

Easy of use, easy to setup, restore from cloud quite speedy

Nachteile

Support could be improved, it would be better if you software generated and sent the log files to support when creating a support ticket

Vorteile

Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic.

Nachteile

Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers.

Vorteile

All the offered features like backup, schedule, manageability, encryption, data restoration etc.

Nachteile

when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution.

Vorteile

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Nachteile

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

Vorteile

The cost for what you get is undeniable. You get all the industry features needed to provide backup and disaster recovery solutions for your clients. We have also had success in recovering data for clients which is the most important during a ransomware attack or data loss.

Nachteile

The interface to manage costs and licenses could be better. Also, there could be some improvement on recovering data from the cloud console!

Vorteile

I really don't know the story of this company, but it feels like they have been around forever, they absolutely know everything about backup!!!
They are extremely good, one of the few that connects with backblaze b2, it is such a nice thing to work with them, their support exceeds every expectation... there is just not a single bad thing one can say about this company.
Everything they do is smart and well thought out.
And you have so many extras like webinars where they explain everything.
You can't go wrong with them!

Nachteile

There is nothing not to like, even the price is awesome, the only issue is that you have to pay for the licenses upfront and only on a year per year basis.
Which makes it a bit more expensive to get started, but that is about it. Everything else is awesome.