Lead Gen & CRM Erfahrungen

Vorteile

Being a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).

Nachteile

Sometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Salesforce Marketing Cloud Account Engagement und Act-On

Warum Lead Gen & CRM gewählt wurde

Marketo was very expensive and did not allow us to resell to clients. Also not user friendly.

Zuvor genutzte Software

Marketo Engage

Gründe für den Wechsel zu Lead Gen & CRM

Much less expensive and really built for agencies like us. The others also really charged a lot for the number of contacts we would have, making them not feasible.

Vorteile

SharpSpring does everything you would expect at a competitive price. The tool is a very capable marketing automation system, with good email and automation capabilities, as well as some great tracking and social media features.

Nachteile

Reporting is good, but not as good as the best (which is HubSpot in my opinion). Although the capabilities don't hold us back, it would be nice to be able to have easy ways to measure the performance of landing pages/funnels.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud Account Engagement und Marketo Engage

Warum Lead Gen & CRM gewählt wurde

We switched mainly because of price.

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM

SharpSpring offers almost everything that other, more expensive, products offer, but at a very competitive price-point. Our clients who have deployed SharpSpring have been equally happy with the performance and results they have achieved.

Vorteile

Seemed like a great and more affordable option compared to HubSpot. Not much else to say here since we had a boat load of issues with it.

Nachteile

Everything was cumbersome. From onboarding to implementation. Even getting someone on the phone from the right department to help us when we had issues with email was a problem. Overall, really clunky and outdated. We ended up going to Hubspot and it's SO much better and not even that much more expensive especially when we think of all of the time we all wasted trying to get sharpspring to work.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM

price.

Vorteile

If you are searching for a cloud software to manage marketing automation, Sharpspring got you covered at a much lower price than other competitors. You don't need any design skills to be able to make it work. They have a good training program and support is also very effective.

Nachteile

Although you can get results pretty quickly, usability could be better when building landing pages or emails. Social posting is in my experience still not reliable. Nonetheless, they offer good support and constant improvement.

Vorteile

I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.

Nachteile

In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum Lead Gen & CRM gewählt wurde

We were using Infusionsoft before they were acquired by Keap. The platform had some nice features, but it was primarily missing the ability for us to resell the platform. We wanted to offer marketing automation to our clients, but didn't want to get caught in the trap like most other agencies do: the automation platforms own the client, not the agency. With SharpSpring, they are an agency-first company that allows us to own our client relationships. That is a huge win in our books!

Zuvor genutzte Software

Keap

Gründe für den Wechsel zu Lead Gen & CRM

Because SharpSpring allowed us to own our client relationships rather than letting HubSpot own the relationship. This has allowed us tremendous opportunity to scale our business, because we can offer a variety of services AND the platform to the client, when HubSpot doesn't allow that.

Vorteile

We like the fact it is much cheaper in cost as compared to HubSpot and other marketing automation platforms. The ease of using the platform has made it easy to early adoption of the end users and we are able to fully track our MQL and ROI.

Nachteile

SharpSpring has an extremely high demand on email accuracy rate of 98% so quite often we get suspended due to bounced back emails. Sometimes it is difficult to have an almost 100% list when people leave companies. We have as a solution, pay for 3rd party email checker services,to help mitigate this and we also send a larger portion of emails though mailchimp.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Dynamics 365 und Marketo Engage

Warum Lead Gen & CRM gewählt wurde

We wanted to have a solution that could do more analytics and tracking on engagement. SharpSpring was able to do this.

Zuvor genutzte Software

HubSpot Marketing Hub, Dynamics 365 und Marketo Engage

Gründe für den Wechsel zu Lead Gen & CRM

cost, no locked in contract, larger user base capability and ease of use

Vorteile

Powerful tools for lead generation to pretty good customer management, tons of options to personalize a lot of aspect of the company. very good tools for building email marketing and landing pages with out third parties

Nachteile

I think one point where sharpspring lose flexibility is on landing page creations, how designer we need more tools for layout.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Keap und Marketo Engage

Warum Lead Gen & CRM gewählt wurde

We are simply looking for a more robust alternative

Zuvor genutzte Software

Mailchimp

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Easy to use, unlimited user with out pay more for each user, Price

Vorteile

Everything! It does everything we could ever as a CRM to do. I love how everything is customizable to what fits my company's needs.

Nachteile

I would make some changes to the reporting tools and creation of emails.

In Betracht gezogene Alternativen

Salesforce Platform

Warum Lead Gen & CRM gewählt wurde

Keap sucked and SharpSpring could do everything any business would need in the digital business world.

Zuvor genutzte Software

Keap

Gründe für den Wechsel zu Lead Gen & CRM

SharpSpring gave us everything we needed and more at a great price

Vorteile

SharpSpring lets us manage a wide variety of marketing and client management activities in one easy-to-use platform. Everything from marketing automation, to transparent sales pipelines, to persona-focused automated (and adjustable) messaging tools, we can save hundreds of hours on marketing tasks, while regularly engaging our clients' prospects and increasing overall sales.

Nachteile

SharpSpring could work on improving their help files significantly. While their live support staff are excellent, I feel like for most questions, I have to contact them, rather than simply look up a well-written help article to get many answers.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM

The agency focus was the major thing. Instead of having our team log out and log into dozens of different client accounts, we can manage the major details from our master account, and then quickly switch into a client account and interact with their particular needs.

Vorteile

I love the forms feature. Quick design and launch into your website and start tracking leads!

Nachteile

I found it Difficult to customize Landing Pages.

Vorteile

First, fantastic price. Personalization can drive amazing results. SharpSpring gives you a solid set of tools that all communicate with each other flawlessly and for an exceptional value. It's a sophisticated tool with a lot of depth, but the certifications, demos, videos, tools, customer service all make it very easy to use. Just when I think I've figured out the edge of the depth on the tool, I realize there's another level. The automation is top notch. The ability to track so many actions, behaviors and then to take action to help the customer go further along the funnel. It fulfills the needs of so many other tools - HootSuite, Sprout, Calendly, Mailchimp, CRM, Sales CRM, TypeForm, and WhoIsVisiting (to name a few).

Nachteile

Not a lot so far. I'll always take more templates, pre-made content. Don't get me wrong, it has content, but the more the merrier.Billing can be a little confusing, but I know they have an update coming very soon. In fact, I just received an update email about it. I'd love to see more progress on the SharpSpring iOS app.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Salesforce Marketing Cloud Account Engagement, Mailchimp und Marketo Engage

Gründe für den Wechsel zu Lead Gen & CRM

I've worked with HubSpot, Adobe, Marketo, Pardot and a myriad of other digital marketing tools. I've used tools that cost 1-2 million a year, spent months on integrations. I've honestly never found a tool that is so capable, so easy to implement, and does not require 6 figures of budget to fund it as I have in SharpSpring. I think SharpSpring is a no-brainer tool for any small to medium sized organization. It may even cut it for larger organizations. While I'm very impressed, I see the company continuing to strive towards an even higher level of greatness.

Vorteile

Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.

Nachteile

The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.

Vorteile

SharpSpring has a comprehensive range of tools to help you get the most from Marketing Automation. It integrates with your website easily and can track visitors to your site from all your differing campaigns. The tools are easy to use, once you have been through the training and can be manipulated to work together to suit your business. Delivering insights and analytics to help you tweak your marketing and increase your ROI.

Nachteile

The software is comprehensive, so there is a learning curve. You can get started easily with it, but you have to continue to learn to get the real powerful insights from it. Setting up takes quite a lot of tweaking to get the results you need, but it is simple and powerful to use and delivers results right from the get go.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM

We found SharpSpring to be of better value overall and fitted our business needs.

Vorteile

Our customers are benefitting as much as we are and it starts with the automated services. We can route inquiries to sales reps faster and continue conversations with customers instantaneously through dynamic messaging.

Nachteile

We need to understand Sales Optimizer better. It may be a software solution that we don't necessarily fit with, but we still think this is something we can improve with, but right now its a slice of the pie that we struggle with.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Pipedrive, Salesforce Sales Cloud und HubSpot CRM

Warum Lead Gen & CRM gewählt wurde

SharpSpring brought more to the table from a customer experience and data management tool.

Gründe für den Wechsel zu Lead Gen & CRM

Cost and the fact that we weren't buying ala'carte, rather we felt like we were buying into a partner experience.

Vorteile

When choosing a marketing automation platform for my agency, I knew I wanted something robust and customizable. I'm very hands on, and I don't like being constrained by the limitations of drag-and-drop editors or controlled interfaces. I want to be able to tailor my tools exactly to each client I work with, without compromising on functionality or efficiency. That's why SharpSpring has been a perfect fit for me! Not only is it affordable for a small agency like mine, who works with small businesses, but it's extremely powerful, and capable of executing any strategy my team or my clients require. The most complete and functional marketing automation platform out there!

Nachteile

Because of the large range of features, it can be a little intimidating to learn for some. But the onboarding team does a great job of walking you through implementation and getting you set up for success! Our agency focuses a lot on providing social media and content marketing services to our clients, and the SharpSpring content calendar is definitely not as robust or streamlined as some other platforms I've used. However, it's definitely not the focus of the platform, and there are workarounds for most of the issues I've run into with it. The SharpSpring team is also super responsive to feedback, and are constantly improving their product. I've already seen some great changes in the time I've been using the platform, and I'm confident the content calendar and scheduling tools will only continue to improve!

In Betracht gezogene Alternativen

Zoho Social, HubSpot Marketing Hub und Zoho CRM

Gründe für den Wechsel zu Lead Gen & CRM

It was the most affordable option for my agency. It was also the only one which allowed me to effectively implement it for all my clients as well, without exorbitant costs to me!

Vorteile

For several years now, SharpSpring has been my secret weapon. I work largely with educational, startup, and nonprofit ventures - so we are always resource constrained. SharpSpring's platform allows me to leverage a small (or solo) shop into something of competitive size, then scale up as we grow. And it doesn't break the bank. When you're working with a skeletal or non-existent team, the ease of use and customer support become critical: SharpSpring always "wows" me on this. Plus, the automation lets me optimize the resources I have while the intelligence tools keep me from wasting time on projects with low ROI. SharpSpring delivers the functionality that gets me noticed by the higher ups. (In one role, we doubled all major KPIs within a year's time.) I couldn't do my job without it!

Nachteile

Marketing Intelligence software is complex and the learning curve can be challenging, even with great support. Also, not everything in SharpSpring is where I expect it to be - I often use the chat support function to find tools. Oh, and if you are West Coast, start your SharpSpring projects early as chat support wanes after 3pm Pacific due to the company being headquartered in Florida.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud Account Engagement

Warum Lead Gen & CRM gewählt wurde

Value for cost, functionality, and assurance that we weren't going to be 'nickle and dimed' as we grew in our needs, scope, etc.

Gründe für den Wechsel zu Lead Gen & CRM

Pardot gets expensive fast. I'd love to add familiarity with the product to my resume - but the price puts it out of range for most of the organizations I've worked with thus far.

Vorteile

We moved to SharpSpring from another leading marketing automation software provider and SharpSpring provide 95% of the features for less than half the cost. The software itself is easy to understand and navigate (much easier than our previous system) and the support team are responsive, friendly and helpful. We've been very happy with our migration to SharpSpring and intend to be a user for the foreseeable future. It meets our needs as a specialist life science marketing agency perfectly.

Nachteile

There are some features that are missing from SharpSpring vs our previous provider, but on balance we felt that either 1. We wouldn't use them 2. We could live without them for the cost savings and other benefits of SharpSpring. Dynamic forms would be great to have, and the analytics sometimes don't match our other analytics software. What I will say is that SharpSpring seem more responsive to requests for new features vs our old provider.

Vorteile

SharpSpring offered us a way to implement marketing automation at a price that our business could afford. The features are more than enough for us to compete with companies that are much larger than we are. So the pricing got us to commit, but since then their customer service has proved to be nothing short of spectacular.
The onboarding was laid out for us step-by-step. We have a specialist that we talk to frequently that keeps us on task. When we did hit a snag, support stepped in to resolve it quickly and accurately.
The video training shows click by click what to do and how to do it. An added value is a webinar series on implementation and use.
The platform is modeled in a way that replicates our business model, so our employees found it logical and easy to implement their pieces of the big picture.

Nachteile

It's been working well for us, so it's kinda hard to come up with a dislike, but if I had to pick something it would be the fact that the weekly webinars "SharpSpring at Work" just went from weekly to bi-weekly. The upside is that they are planning at making them more in-depth.

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM

It was the price, features and integration abilities that led us to choose SharpSpring.

Vorteile

It was very quick to deploy, fast to get my team trained, and effective in demonstrating results for clients.

In addition, the feature functionality vs. price balance is fantastic. Other tools have lots of bloatware and tools that you will never use.

Nachteile

I wish it had some built-in SEO tools and I wish their email list management was more forgiving on spam traps.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Pipedrive und Marketo Engage

Warum Lead Gen & CRM gewählt wurde

Cost and HubSpot's lack of flexibility.

Zuvor genutzte Software

HubSpot Marketing Hub

Gründe für den Wechsel zu Lead Gen & CRM

It was a combination of feature vs. price. In addition, SharpSpring was much easier to use and get operational quickly.

Vorteile

Looking all around the market, you will find sharpspring, with a slightly different business model that can make some eye turn but after you understand you will love it.

The fact that you can buy directly from agencies that know the product and already know your objectives and product, is brilliant since no one will understand more your client than their selves and you that is emerging on his market, some platform forces you to buy their onboarding package that in the end, you don't leave with much.

A platform with that many features on the begging can be a little overwhelming, but with time, you understand the reason for each feature.

I use them for lead management, campaign, sales pipeline, and don't feel that i am using their potential 100% already

Nachteile

the learning curve needed for the platform, all platform have their learning curve, but once you pass it, this service is awesome!

In Betracht gezogene Alternativen

HubSpot Marketing Hub

Warum Lead Gen & CRM gewählt wurde

Mid-tier price with top-tiers features.

Zuvor genutzte Software

ActiveCampaign

Gründe für den Wechsel zu Lead Gen & CRM

Mid-tier price with top-tiers features.

Vorteile

It is a platform that cover the manage of the commercial proccess and the use of information from the salers, this feed our Marketing Strategies and give us a continous improvement. Is easy to share tools between commercial and marketing teams about new campaings and we can obtain all the data to support, if a campaing was succesfully with a ROI that has the detail of each lead, opportunity and sales earned.

Nachteile

There is not automation proccess to include automatically changes in account's flelds. Sharpspring is working constantly in improving features, that is why we do not worry.

Vorteile

Being able to leverage anonymous web user data to create actionable insights way before they fill a form out is invaluable. For an agency/B2B company, it is the most reliable new lead generator of any tool out there.

Nachteile

New features roll out and feel like they should still be in beta. It has a few quirks like a lack of global date range filter that don't necessarily hinder reporting/analysis but are a slight inconvenience.

Vorteile

SharpSpring is a sleek system that offers outstanding tools for marketing automation. We researched a lot of platforms ranging from free to $1000s before going with SharpSpring. They have just the right amount of features that makes it the most useful for all of our clients, leaving off the bells and whistles that would inflate the price.

Their interface is top-tier which makes using their system a breeze. The dashboard gives you a comprehensive look at everything you're running. Moving around the system is super simple and they make it easy to jump to different areas when you're building a sales program. I'd urge you to check out all the features on their website because there are too many to list, but I can say that what they have offered us is unbelievably comprehensive.

We've also taken full advantage of their support which is outstanding. They have always been knowledgable and very friendly. Moreover, they won't let you off the phone until they are sure that the problem has been resolved! They also offer FREE continuing education programs like webinars to help make you more proficient at their program.

SharpSpring is a superior marketing automation platform, with a very intuitive interface and offer the kind of support we have rarely seen in tech companies. They have worked harder to earn and keep our business than any other vendor we've ever worked with. You would do yourself a giant favor to give their system a test drive.

Nachteile

I was not prepared for the steep learning curve that is required to take full advantage of this platform. I was a bit discouraged at first by everything there was to learn but I realized it's part of working with such a comprehensive platform. It's like moving to a new town and trying to figure out all the roads and highways. I don't know if that's really a con but it is something you must be aware of. You're going to need to spend some serious time learning it but once you do, navigating the system easily becomes second nature.

Vorteile

SharpSpring approached me with a very interesting mailer. It was enough to get my attention and learn who they were and what they did. After they bought my crew lunch and I sat through a presentation I decided to join. The minimum monthly bought me 3 accounts plus a free one for my agency. There are a lot of features in SharpSpring and they appear to be adding more, which is nice. They represent themselves as marketing automation for agencies. They offer a lot of white labeling which is a requirement for me when working with 3rd party softwares.

Nachteile

Late 2019 it was announced that SS would change their billing policies to require that THEY bill my clients. WAIT, WHAT? You're a whitelabeled SaaS service, why the **** would YOU bill MY clients. That's the opposite of the point. Since I haven't set up my clients in their billing interface they've locked me out of my account. And when I went to cancel they reminded me of the 30 days cancellation notice I'm required to give. OH, AND, they decided to up the rate $75/account. I'm so unhappy with where they're going as a company I can't even consider the new features that they're bringing in.

Vorteile

The system is easy to use -from training to the online help docs (i.e., self-training) - to the excellent support team, I feel very confident when using the system and making modifications. I know if I can't figure out how to do something I want to do - I can either jump on live chat or call support and someone will happily help me figure it out.

Nachteile

Reporting capabilities are still growing. They recently launched a new reporting dashboard with canned "custom" reports but I would like the idea to select the variables myself and run a report on my data - including my custom fields. If the fields exist, I'd like to run reports on them. I have figured out, however, that, I can export a lot into excel and create my own reports when needed.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Basecamp und Marketo Engage

Gründe für den Wechsel zu Lead Gen & CRM

Cost, support and customization