Nutzerbewertungen im Überblick
Über Act!
Act! Premium ist ideal für kleine und mittelständische Unternehmen, die ihre Produkte effektiver vermarkten, ihre Verkaufszahlen steigern und Kundschaft fürs Leben gewinnen wollen. Mit unübertroffener Flexibilität und Wahlfreiheit...
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- Branche: Zeitung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Alte Hase !
30 jahren Einsatz und maximal ausgenützt
Vorteile
Priorisierung der Kunden ABC und der Aufgaben
Nachteile
Relationen zwischen den Kontakten und firmen nicht merkbar
Antwort von Act!
Thanks for taking the time to leave this review, Pas.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Act and old and reliable friend.
I have looked at other CRM packages and find they offer no great benefits.
Vorteile
It is easy to understand and use. You can add fields on any screen and it's user friendly.
Nachteile
Integration with exchange is unreliable. Support is spotty at best.
Antwort von Act!
Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Act! customer since 2006
I'm very satisfied with the system. It's so easy to add notes of each encounter with a client and/or vendor into the system.
Vorteile
It's easy to set up and use. Support staff answer questions and show the user new things that varied from previous versions of the database.
Nachteile
Making changes to personalize the contact screens were a tad bit tricky at first. However, once I completed that process, everything else was a breeze.
In Betracht gezogene Alternativen
KeapGründe für den Wechsel zu Act!
I'm familiar with this program; Keap was out of my budget.Antwort von Act!
We're happy to hear that Act! is helping you manage your client and vendor information, Debbie, and that you're enjoying the value of our full-featured software. Thank you so much for taking the time to leave us this review!
Die besten Alternativen zu Act!
- Branche: Fotografie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Difficulties !!!
In the last two years I have accumulated a list of difficulties that I have experienced with ACT. Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre things that have taken place. I finally discontinued using one ACT business services. I've had more than six sales people contact me in an effort to upgrade or whatever and each time i complained about problems. Only one person out of that group responded with a solution Warren Meredith. He instructed me to contact ACT Support. I very recently upgraded and contacted ACT Support and I am presently in the process of HOPEFULLY solving the problems. We'll see once I have finished.
Vorteile
Act is a great program when it works. I have been using it for well over 25 years.
Nachteile
After purchasing ACT from Costco 25 or more years ago the software ownership has changed multiple times. Each time the customer service has gotten worse and the program updates have gotten more expensive. Subcontractor customer service people have been really poor and unable to solve problems when contacted and in some cases made the problems worse. For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many other problems
Antwort von Act!
James, we appreciate you taking the time to leave this review and are sorry to hear that you had issues with your older version of Act!. We are here to help and are standing by to provide assistance, should you need it, with your upgrade. Please don't hesitate to contact us at 866-873-2006 if you experience any issues so we can ensure you're up and running smoothly.
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ACT cloud for Marketing
ACT is a solid program and has been working for us since 1999. The cloud based version is new for our company but one we are welcoming since we want to speed up the database process. The old desktop version has become super slow and time consuming with freezes and overall slowdowns navigating through the CRM.
Vorteile
We have been using ACT for 19+ years. To make the switch to the cloud version just seemed logical. It has the basics features that we need and was simple to transfer over to the client.
Nachteile
ACT does not have all the bells and whistles that we would like such as power dialers and automatic reporting.
Warum Act! gewählt wurde
The software support was no longer available.Zuvor genutzte Software
ActiveCampaignGründe für den Wechsel zu Act!
The ease of moving from a CRM company that we have used for years.Antwort von Act!
Thanks for letting us know, Tracy, that Act! Premium Cloud is meeting your CRM and marketing needs. We appreciate you taking the time to let us know.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Act is Better than Other PIMs
With Act, I always believed I was a step ahead of my competition.
Vorteile
I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..
Nachteile
Over the years updates were often sketchy. Today those issues have been solved.
Antwort von Act!
Paul, we really appreciate you as a long-time customer and are excited to hear that Act! is still meeting your business's needs after 28 years! Thank you for letting us know.
- Branche: Vorstandsbüro
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ACT! User Since 1999
Overall I still enjoy using ACT!. The only comparable products that I am aware of are Maximizer and Goldmine. I do not know if they are still supported, however, I believe ACT! still has a stronger user base. I would expland my use of ACT! if I felt comfortable that the PC-based product will continue to be supported cost effectively.
Vorteile
I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters.
Nachteile
I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft.
Antwort von Act!
We value our long-time users and love hearing from you! We are happy to hear that you like the benefits of Act! Premium Desktop, but are sorry to learn that you are experiencing issues with the email merge. We want to help as best we can. Please visit https://www.act.com/resources/contact/
or give us a call at 866-873-2006 to see how we can provide some assistance.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Dependable and Easy
I have use ACT! since 2001. It has made a lot of improvements over the years. I would highly recommend the product! It does everything we need and more!
Vorteile
I like the different sorting options. The mail merge is also a good tool for us.
Nachteile
The synchronization feature does not work after 2:30 pm for us.
Antwort von Act!
It's great to hear, Nita, that Act! is helping you grow and manage your construction business. We love our long-term customers and really value your feedback!
- Branche: Medizinische Geräte
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good As A Contact Manager, Not As A 2020 CRM
ACT! was very helpful in moving our business forward at a time where we mainly needed to focus on contact management. Now that I need a true CRM, there are better alternatives for us.
Vorteile
I used ACT daily for years. It works well as a contact manager and can help track email conversions through an Outlook plugin.
Nachteile
The program lacks the advanced functionality you would expect with a modern day customer relationship management software. The design is also extremely dated.
- Branche: Immobilien
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ACT review
Vorteile
comfortable to use. dependable and accurate
Nachteile
unable to transfer history to another database
Antwort von Act!
Patty – Very sorry to hear you’re having trouble with transferring history data. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.
- Branche: Fluggesellschaften/Luftfahrt
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Cloud version a little clunky
Whilst it does have CRM and email marketing capaibilities, it needs some work to make the UX more user friendly and easy to navigate
Vorteile
Has some good capabilities in CRM and email marketing
Nachteile
Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly
Antwort von Act!
We appreciate your review, Justin, and would like to ensure you're running the latest version of Act! We hope you'll give us a call at 866-873-2006 reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER
We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom
Vorteile
I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing
Nachteile
There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.
In Betracht gezogene Alternativen
Salesforce Sales CloudZuvor genutzte Software
Salesforce Sales CloudGründe für den Wechsel zu Act!
Much better value for money, and lower overall overheads meant better for us as a asmall business- Branche: Versicherung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ACT! for Insurance/Financial Advisors
I love all the features that meet the needs of financial advisors. The customizable fields are beneficial and improve the overall use of the software. It has probably just as many features as other customer relations management programs but cost is substantially less. Very happy with my selection.
Vorteile
The Act! for Advisors software has been modified to meet the requirements of a financial advisor which includes being able to input information regarding insurance contracts. The new Marketing Automation is an great way to send out Newsletters, etc.
Nachteile
They have lots of online resources/video's to learn the Marketing Automation. You can also speak to customer service but they recently cut their remote access where you can have customer service work on your computer to help answer/show you how to do things with the marketing automation.
In Betracht gezogene Alternativen
Salesforce Marketing Cloud Account EngagementWarum Act! gewählt wurde
Salesforce was cost prohibitive.Zuvor genutzte Software
Salesforce Sales CloudGründe für den Wechsel zu Act!
Cost while not sacrificing the overall features.- Branche: Chemikalien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
All in One CRM for Sales & Marketing Teams
Very good, ideal for storing contacts, opportunities and making use of grouping contacts for marketing emails - a nice function.
Vorteile
Main features are easy to use such as adding companies and contacts. Lots of training videos available.
Nachteile
Some features feel a bit clunky but this could be a system issue rather than the software itself.
In Betracht gezogene Alternativen
HubSpot Marketing Hub, Zoho CRM, HubSpot Sales Hub und HubSpot CRMGründe für den Wechsel zu Act!
Price - Most of the alternative products out there have multiple subscription fees for different teams, Act was a universal CRM and for a small business this is just what we need. Act was also a more cost effective product.Antwort von Act!
Hi Matthew, It's great to hear that you're enjoying Act!'s combined CRM and marketing automation features and using it to manage your contacts and opportunities and easily segment them for email communications. We love hearing from our customers and greatly appreciate your feedback!
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Value of using Act
See What I liked most.
Vorteile
Started using Act about 25 years ago. Have added contacts since and used most of the features. Over time the use of certain features such as mass mailings to customer lists have faded, and now occasionally by e-mail. Over time I have come to value how I can locate someone that was a customer years ago, and have a complete record of a transaction, conversation or specific subject we were involved in. You have to learn to use for nearly every phone conversation or piece of correspondence. If you do, you will always be able to revert back to a contact, and who said what when. What correspondence was involved etc. To say nothing about scheduling appointments, and being reminded of birthdays and other important events. Act is the backbone of my business and personal contact information. Invaluable and used every day. I have used over may revisions and Company changes. Sometimes the customer service is better than others. Presently the Customer Service is Excellent. If you are a first time user or considering starting to use it I would recommend you take a course on using it as many of the features are not apparent unless someone shows them to you. A great tool to keep track of what everyone on your team is doing and as they move on a record of what they did and who was involved. A great tool that I rely on daily. Happy to spread the word.
Nachteile
Many features that I never use, but see how others would. Don't like having to use MS Outlook for e-mail.
Would like to access completely by phone, but my database is too big.
- Branche: Essen & Trinken
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Quelle der Bewertung
Constant glitches, awful customer service
Vorteile
At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do!
Nachteile
This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more.
After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help.
Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money.
As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence.
I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee.
The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft.
- Branche: Rechtsberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Act! through the years
I love Act!, the functionality, the ability to customize, detailed reports. I run my single jobs, AR, AP, reporting, generate documents, calendar, follow up, email all through Act! and have micro control of every document and report. I have several users and the addons are endless.
Vorteile
I began using Act! 20+ years ago the draw for me was the ability to customize the product for my companies needs. I have run my company's database with this software from start up and I have made it work through the years. In the earlier days I was able to automate functionality to stay ahead of trends and have robust productivity far a head of my competitors. As the years have gone on and the product was sold and resold they have updated and brought general users more but have left lifelong users in the dust for profit.
Nachteile
Subscription services that cripple my ability to utilize the fully purchased/owned product. I feel that the company sold out for recurring subscriptions. I don't care that they want to go to subscription but I do care that I have my feet held to the fire because of it. Users like myself enabled their progress and continued success.
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
My Most Important Sales Tool
I utilize ACT's calendar to organize my day and I keep notes in the NOTES section for all communications with the contact. I also use Marketing Automation but just started using it last year.
Vorteile
The CRM is easy to use and one can learn how to use it very quickly. Act keeps up with the changing times and provides the tools that a sales person needs to optimize his/her performance. Introduction of Marketing Automation was an added bonus that provides a sales person with more power to find leads
Nachteile
The pricing has risen over the years to the point that I feel it is now on the high end of the spectrum. I probably utilize only 20 - 25% of all the ACT features; but I'm paying for a software program that can accomplish more than what I need. I started with the original ACT when it first came out (forgot how many years ago) and it had a very attractive price at that time.
Antwort von Act!
Thank you, Ken, for your feedback. We are happy to hear that Act! is helping your business and that the Calendar and Notes features are especially useful to you. We are excited that you have begun using Act! Marketing Automation and wanted to share these resources to help you leverage its powerful capabilities to create landing pages, capture leads, and nurture prospects and customers. Please check them out at https://www.act.com/resources/act-marketing-automation/.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Long time user
I use ACT 10 hours a day, but it is clunky.
Vorteile
I understand the interface because I have used ACT daily for over 30 years.
Nachteile
ACT does almost everything poorly. It does not sync with multi-user unless you call support. You cannot move your data out of ACT onto a competitive product. They keep raising the price of support. I have tried all three different mass email programs they have offered over the years, but none of the mass email systems worked. The email system required support from ACT to make them work, and still a major problem. I have used ACT for over 30 years, have 10K contacts, and I cannot leave ACT. If you have not bought ACT, do not. If you are going to work on this everyday, pay the money and go with SalesForce.
Antwort von Act!
Kris, Thank you for letting us know about your issues with marketing automation- this is not the experience we strive to provide our customers. We hope you'll give our Support team another try. Please reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions.
- Branche: Investmentbanking
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Long time Act user 20+ years
We put a local copy on each of their computers and sync to the master database. Since our equipment needed an upgrade I signed up for a trial of the newest cloud based system. It did not work, would not load on our trial computers and was totally unreliable. I called customer service who took DAYS to get back to me, and by then, we had pulled it off the test machines. We have 64000 contacts, and the Act Consultants tell us that is sketchy to transfer that many contacts to the newer systems. I am stuck with the older software, but that's ok, it works flawlessly.
Vorteile
None that I can think of...over our old ACT versions.
Nachteile
We are a long time user of Act with 64000 contacts, and thought about an upgrade and tried the newest software. Connection to ACT did not work, called customer service which took DAYS to respond, and only with trivial solutions or told us out browsers were inadequate. We cannot use cloud based software, as many of our sales persons need to travel and out of internet on the road. We asked about purchasing a copy for local server use, and they STILL have not called back.
Uses alot of memory and crashed the test computer a couple of times.
I reviewed the posts, and many are favorable, but their usage is very different than ours. Most of the positives come from short time users who have no other experience. If you have alot of contacts, doubt if this will work for you.
- Branche: Industrieautomation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Avoid this software!!
Support is brilliant, product is awful, the developers are changing features all the time, it has many incompatibility issues with outlook and web browsers, in all the time we have had it we have had to rely heavily on support to fix things every single year. I don't know why I have stuck with it for so long.
Now they have done an update, removed the option to individually record email history so you have to record nothing or record everything coming in and out of your emails which clearly is not desirable!
the task box is small and basic which is how we track work in progress, the pop up calendar only pops up some of the calendar so you have to manually expand it to see the whole month.
when you update tasks and click ok to save it doesn't always save your information so when you go back into your task everything you have just updated isn't there, intermittent issues like this all the time.
Vorteile
Now it is on the cloud rather than desktop version we don't need to synchronise as this never worked properly anyway
Nachteile
they are removing useful features every year to the point it becomes a glorified database, it always has technical issues of some description. they fix one thing and break another.
It is very limited in what it can do, looks ok on the outside but when you come to use it you find that it is so limited it is difficult to make it work effectively.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Act!
ACT! is a near perfect solution. It's a pleasure to use.
Vorteile
ACT! is the best CRM available and has stood the test of decades. No other CRM comes close. It's report structure is unmatched as is the customizable features. ALSO - exporting and backup are relatively easy to use. It has a very nice user-intuitive interface.
Nachteile
ACT! is no longer available as a purchasable software but only as a subscription. Also the syncing of clients from email would be nice as well as better syncing between email client and ACT!
Antwort von Act!
Thank you, Karl, for taking the time to leave this review. We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ACT functionality in 2019
Functional software for contact and opportunity management that has been in use for over 20 years with a consistent interface. All contact management software requires a learning curve to effectively use the software. My consulting clients do not use the marketing component of ACT, so those features have not been evaluated as of yet. ACT has gone through a number of owners, and the current owners seem to be putting in the effort to keep pace with Microsoft Outlook. Quickbooks integration could still be better though, but cooridnating with third party vendors will always be a challenge.
Vorteile
Consistent interface through the years, reliable functionality and easy to resolve simple issues. Even in a small business, hosting the database on a consumer grade PC and operating system still provides a functional and fast connection. The ability to create an offline database that can then be synced with the master database is very useful for laptop users.
Finally in ACT 2018/2019, the interface between Outlook 365 (aka Outlook 2016) and ACT! is finally more reliable.
Nachteile
The time it takes to create a large offline database seems way to slow. Some troubleshooting issues require support from ACT!. I strongly recommend a support plan with ACT!
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Worst customer support on the market
Vorteile
we inherited this software and while it has some good basic functions, apart from knowing how to use it I have nothing positive to say about it
Nachteile
Customer service is the WORST. I'm currently waiting for my rep to get back to me about an unresolved issue (it's been over 4 weeks since we were able to access our task lists). In the 4 weeks i have left numerouse messages and followed up with emails. As a total I received 1 email correspondence.
We have 3 new staff members that started within the last month and although trying to reach out numerous times regarding setting up profiles for these staff, we haven't been able to get a response.
ACT for web speed
we have a database of about 28000 contacts and are unable to use ACT for web as it is that slow that it has become unusable.
INTEGRATION
Everytime there is a server update all integrations stop working. We have tried to set up email syncing since early this year. All that "support" has to say that it has to be our PC set ups. Yet they can't tell us which settings need to be changed.
- Branche: Großhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Critical Act! program
With the exception of updates or new versions, it is the best program on the market.
Vorteile
East of use. Have used it since it was just ACT and not a version. Kept all of my records for at least the last 25 years.
Nachteile
When an update or new version is implemented, it is rarely a smooth transition. Normally can take between a day or a month to get things straightened out correctly. Each time we need to have technical support help us out. If it is a good tech, the process is smooth. If not, normally we just need to call back. Forget chat, just wastes time.
Antwort von Act!
We appreciate your feedback, Derek, and value our longtime customers. Thank you for being a customer for over 25 years and for taking the time to leave this review!