Nutzerbewertungen im Überblick
Über Lucky Orange
Lucky Orange ist eine Suite von Tools zur Konversionsoptimierung, die Unternehmen dabei helfen, Besucher mithilfe von Heatmaps, Dashboards, Live-Chat, Umfragen und vielem mehr zu verfolgen und diese anzusprechen. Admins können...
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- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
BEST app to understand why your customers aren't converting
Vorteile
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)
Nachteile
The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.
Antwort von Lucky Orange
These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way.
Cheers - Justin from Lucky Orange
P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Lucky Orange To Track User Activity
I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.
Vorteile
I liked being able to easily track my customers' movement on my website.
Nachteile
Sometimes the recording of the customer activity seemed to miss data points.
In Betracht gezogene Alternativen
HotjarGründe für den Wechsel zu Lucky Orange
I tried both and ultimately used Lucky Orange more.Antwort von Lucky Orange
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email!
Cheers - Jordan from Lucky Orange
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Legacy Lucky Orange was so much better - Hate the new LO
For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.
Vorteile
Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.
Nachteile
When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.
Antwort von Lucky Orange
Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked.
At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience.
I look forward to hearing from you soon - Bradley with Lucky Orange
Die besten Alternativen zu Lucky Orange
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
User friendly & Critical For Businesses
Vorteile
I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.
Nachteile
Would love to see more real-time customer service in the future.
In Betracht gezogene Alternativen
HotjarWarum Lucky Orange gewählt wurde
Hotjar wasn’t user friendly and did not provide information in easy to digest formats.Zuvor genutzte Software
HotjarGründe für den Wechsel zu Lucky Orange
Super easy to use and navigate the functionalityAntwort von Lucky Orange
Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
We love Lucky Orange!
We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.
Vorteile
Intuitive user interface, SO many features, great support and easy to to onboard / get started
Nachteile
I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!
Antwort von Lucky Orange
And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!
Cheers - Emilia from Lucky Orange
- Branche: Computer-Hardware
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
There are no Apples only ORANGES - Lucky Orange Outperforms
Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website.
Vorteile
I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company.
Nachteile
Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on.
Antwort von Lucky Orange
We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know!
Cheers - Jordan from Lucky Orange
- Branche: Internet
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Job
Really good, I will recommend it to my friends
Vorteile
The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience
Nachteile
Sometimes is to slow and don’t work well on phone
Antwort von Lucky Orange
Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to [email protected] referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon.
Cheers - Emilia from Lucky Orange
- Branche: Möbel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Insert clickbait title here
Very Positive, looking forward to what further insights this tool can provide for the business
Vorteile
The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)
Nachteile
The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.
Antwort von Lucky Orange
Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Happy Lucky Orange Customer
Overall I really like Lucky Orange and have had a good experience using the product.
Vorteile
It is easy to use and I can quickly see how users are interacting with our pages.
Nachteile
I don't know that I have any cons at the moment. It does what I need it to do.
Antwort von Lucky Orange
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions!
Cheers - Emilia from Lucky Orange
- Branche: Automotive
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Brilliant!
Vorteile
Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.
Nachteile
nothing
Antwort von Lucky Orange
Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.
Cheers - Jordan from Lucky Orange
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awesome for heatmaps, scroll and click data
We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.
Vorteile
The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.
Nachteile
Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.
In Betracht gezogene Alternativen
HotjarWarum Lucky Orange gewählt wurde
We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement.Gründe für den Wechsel zu Lucky Orange
Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company.Antwort von Lucky Orange
Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.
Cheers - Justin from Lucky Orange
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
The tool is comparatively cheap and has a great functionality
Vorteile
I like the pricing and the functionality. Especially for a startup, it's a good bang for our buck.
Nachteile
Surveys are really much wanted. I am tied to just one question per survey and can't really rely on it.
In Betracht gezogene Alternativen
MouseflowWarum Lucky Orange gewählt wurde
Their new business model. Pay bazillion bucks to be happy. We are not willing to do it for now.Zuvor genutzte Software
HotjarGründe für den Wechsel zu Lucky Orange
I am still in the consideration stage.Antwort von Lucky Orange
Thank you for the review! So glad you've found value in our software. Understanding user behavior is one of the most beneficial ways to optimize your website. I'll pass along your feedback to the rest of the team. Happy tracking!
Cheers - Bradley from Lucky Orange
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Complexities in Customization + Simplicity in Presentation = Perfection
You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.
Vorteile
This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!
Nachteile
The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.
Antwort von Lucky Orange
Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with!
Cheers - Bradley from Lucky Orange
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Best heat mapping for the money
Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.
Vorteile
The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.
Nachteile
The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.
In Betracht gezogene Alternativen
HotjarWarum Lucky Orange gewählt wurde
Much cheaper and better heat mapping.Zuvor genutzte Software
VWO TestingGründe für den Wechsel zu Lucky Orange
Cheaper and better.Antwort von Lucky Orange
We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team!
Cheers - Justin from Lucky Orange
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great product with great customer platform
These guys are great from platform implementation to continued customer service I am not a tech person and I can instantly tell when a tech company puts customer service before profits because they understand when I have questions it will take some additional time to answer my questions and these guys from day one have done exactly that very pleased with them.
Vorteile
Easy to setup and begin to use for the purpose of installing. I did not need to become an expert to utilize this software in a way that instantly added value to our web site build out.
Nachteile
It would be nice for a fast way to block IP address' which there may be but I have not done enough research to verify. Sometimes I notice our own IP's often which I know can be blocked but just a quick button to do so would be nice.
Antwort von Lucky Orange
Thanks for the review, Collin! As our founders have always said, you shouldn't need a Ph.D. in data analytics to recognize why people aren't converting. Love to hear that you've been able to get so much value and insight from Lucky Orange and use it to grow your website. We're always here to help if you need it!
Cheers - Justin from Lucky Orange
P.S. You can block your own IP address from being tracked. Here's the help documentation to guide you through the process: (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email [email protected], we can also take you through the steps.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Valuable Asset for CRO
Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.
Vorteile
Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.
Nachteile
The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.
Antwort von Lucky Orange
Thank you for your review of Lucky Orange, Luke! We're glad to hear that our tool has been valuable in informing your design and development work. It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for choosing Lucky Orange! We're here should you need any assistance.
Cheers- Bradley with Lucky Orange
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Sometimes old is better
Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.
Vorteile
I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts
Nachteile
The new lucky orange is not as good as the old one.
Antwort von Lucky Orange
Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to [email protected] and we’ll get that set up for you. I look forward to hearing from you soon.
Bradley from Lucky Orange
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Does the job
It has served its purpose for the most part, and for the price it's worth it. Admittedly, I could probably do a better job of learning the ins and outs, but something about the interface makes it frustrating to really dig in.
Vorteile
My favorite part about LuckyOrange is actually the surveys. We have gained great insights from our customers via the survey that shows on our cart page and offers a small discount in exchange for the customers' thoughts.
Nachteile
The "Watch" feature is pretty glitchy and slow, and also doesn't show a lot of information on the page, most likely due to other apps interfering, but annoying nonetheless.
Antwort von Lucky Orange
We appreciate your review, Josh! Surveys are such an incredible asset to a website, and we are thrilled to hear that you've been enjoying them! Have you had a chance to try our new multiple question surveys? We also offer personalized 15-minute introduction calls to help our users get more from their Lucky Orange, and we would highly recommend it. You can sign up for it here: https://calendly.com/lucky_orange_onboarding/15-minutes-new. We look forward to hearing from you soon, and thank you again for your review!
Cheers - Bradley from Lucky Orange
- Branche: Marketing & Werbung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best analytics tool for digital marketers
love it. The customer service responds fast and its priced well.
Vorteile
I love many things about Lucky Orange....For one, I can see a bunch of important data about a user session in one place, what pages they visited, their dwell time, their entrance + exit pages, what device they used etc.
Nachteile
Had to think about this, as its pretty much my fav tool.....I have no complaints really.
- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
"Easy to use app"
Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Vorteile
Seeing what the client is reffering to and having the option to help them in that particular time.
Nachteile
They have a few different highlights that are not satisfactory of how they incorporate with different stages.
Antwort von Lucky Orange
Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions.
Cheers - Justin from Lucky Orange
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
DemandRevenue.com review of Lucky Orange
Excellent, really love the capabilities and I know more I could be doing!
Vorteile
The ability to monitor user movement through my website
Nachteile
I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.
Antwort von Lucky Orange
We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions!
Cheers - Bradley from Lucky Orange
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great insight for user behaviours
Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.
Vorteile
I like being able see the decision making process users were using when navigating the site.
Nachteile
I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.
Antwort von Lucky Orange
We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime!
Cheers - Justin from Lucky Orange
- Branche: Computer-Software
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Web Analytics Tool
Vorteile
It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.
Nachteile
They recently launched a new version which I didn't like and I am still using the old one.
Antwort von Lucky Orange
Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.
Cheers - Bradley from Lucky Orange
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Reference Me, LLC LO Review
I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months or years. What about event tracking and error logging.
Vorteile
Ease of use, great ui, captures relevant information
Nachteile
Loading speed of the video's on mobile. Also sometimes it does not capture any video. Need a way to easily pull in button clicks and events.
Antwort von Lucky Orange
Thanks for leaving us a review, Gerald! We love that you've been enjoying Lucky Orange. Visitor behavior is invaluable when you're improving your customer experience and website.
Regarding your mobile experience, our app is optimized for viewing recordings on desktop. Regarding not all visitors being captured, there are many reasons why we were unable to track their session, such as the visitor navigating before your site fully loads. We would be more than happy to connect to look at what you're experiencing and walk you through how to use Lucky Orange to track events. Please send an email to [email protected] referencing this review to get the conversation started. We look forward to hearing from you soon!
Cheers - Kelsey from Lucky Orange
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
User usage recordings are the best
Vorteile
You can see what the users did on your landing or webpage or web app, just like a video. You see where it clicked and notice any strange behavior that could be improved on your side to avoid it.
Nachteile
The time it stores your data... with the small plan you get a month, you can add additional months incresing the price of the plan. Also, all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups)
