Nutzerbewertungen im Überblick
Über Kangaroo
Kangaroo ist eine cloudbasierte Loyalitäts- und Marketingmanagementplattform für Einzelhandelsunternehmen jeder Größe, die Mitgliederverwaltung, Unternehmensmitgliedschaften, Geschenkkarten, Treuemanagement und Analysen in einer...
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- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great Loyalty Software for Hospitality Businesses
Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.
Vorteile
The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.
Nachteile
The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.
Antwort von Kangaroo Rewards
Hi Simon,
Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI.
Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Kangaroo Rewards Review
My overall experience with Kangaroo has been great.
Vorteile
Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.
Nachteile
I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
good product
fairly good prdouct
Vorteile
nice simple product to use ...
nice to be able to provide customers with rewards ...
Nachteile
missing some features that another product had ...
need to be able to let people know when they have a discount ...
Antwort von Kangaroo Rewards
Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.
Best Regards,
Team Kangaroo
Die besten Alternativen zu Kangaroo
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Good work!
It has definitely more positive than negative.
Vorteile
I like the versatility of the software and the ability to tailor the rewards program to our company's needs.
Nachteile
intermittent freezing of the software, forcing us to reset or reload app.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Kangaroo Experience has been excellent
Overall its been great, its very easy to reach out and get technical help from their support team, and the live chat feature is also very helpful for resolving quick queries
Vorteile
I liked the easiness of use and great customer service
Nachteile
I think it needs more integrations like with Hubspot and a bit more personalization on the signup forms like dropdowns
In Betracht gezogene Alternativen
Referral FactoryGründe für den Wechsel zu Kangaroo
White label app, API and it was more cutomizable- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best Loyalty Program hands down!
I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.
Vorteile
Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.
Nachteile
There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.
- Branche: Kosmetik
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
A Loyalty Program That Fits Our Needs
Our experience with Kangaroo Rewards has been overwhelmingly positive. It has added real value to our cosmetic dermatology clinic, making client engagement and loyalty management more efficient. The customer support is responsive, and the platform has consistently met our needs. We highly recommend it to any business looking for a comprehensive and reliable loyalty program.
Vorteile
Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits.
Nachteile
Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding.
- Branche: Konsumgüter
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Trudon Loyalty Program review
Vorteile
Responsive customer service
Easy communication even with the time difference
Easy-to-navigate platform
Nachteile
Redemption creation is very time-consuming and long
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
[sensitive content hidden] is the Best!
Overall, very good. While the system is not without its idiosyncrasies, Tech Support is very helpful in resolving any problems.
Vorteile
Working with tech support [sensitive content hidden] to resolve an issue. He was extremely professional and highly competent in resolving our problem in an expeditious manner. He even took the time to call and let us know the problem had been resolved.
Nachteile
At times, navigating the product to find information or resolve minor issues can be cumbersome.
- Branche: Marketing & Werbung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Highly Recommend for Loyalty App Experience
From the customer service to meetings with the technology specialists, Kangaroo's responsiveness and ability to work within the parameters of our mobile app have been nothing short of perfect.
Vorteile
Intuitive dashboard and backend, and responsive customer service
Nachteile
There is nothing particular that comes to mind
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
A Rewards System that Grows with Your Business
Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
Vorteile
I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
Nachteile
My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
In Betracht gezogene Alternativen
QuickBooks DesktopWarum Kangaroo gewählt wurde
I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.Antwort von Kangaroo Rewards
Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.
Warm Regards,
Team Kangaroo
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Victoria's Review
The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems
Vorteile
Ease of use, Customer point tracking, Customer Service from Staff
Nachteile
I wish there was more we could do for our tiered customers in the future besides a point multiplier
Antwort von Kangaroo Rewards
Hi Victoria,
We appreciate your vote of confidence, it means a lot to us.
Regarding Kangaroo's Tier program, we wanted to make sure you're aware of the full capacity and versatility of this program. Point Multiplier is only one of many ways to craft exclusive offers and rewards for each tier. Every targeted offer you create in Kangaroo can be exclusive to a particular Tier. Kangaroo's powerful marketing segmentation has many possibilities. Please don't hesitate to reach out to your dedicated customer success team to go through this and more in-depth.
Thank you for your continued support, and for trusting us with your business!
- Branche: Essen & Trinken
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Its great
Vorteile
Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.
Nachteile
No issues with Kangaroo Company; all good!
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Vivian O'Nay Review
We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.
Vorteile
Friendly, knowledgeable, and quick customer service
Nachteile
Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.
- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Style Rewards at Interior Design House
Vorteile
Easy to setup
UX is straightforward
affordable
Nachteile
Design of the UX
How it needs to be administered using the tablet and not on the PC
Backend isn't as straightforward as I would like - newsletters aren't user friendly
Antwort von Kangaroo Rewards
Hello Hailey,
Thank you for taking the time to review our loyalty software. We're thrilled to learn that the program is bringing great value and is straightforward to use. We are presently evaluating the user experience to optimize the pain points you mentioned. Thank you for choosing Kangaroo Rewards and we appreciate your business.
Regards, Team Kangaroo
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Decent Rewards Program
Vorteile
Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.
Nachteile
It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.
Antwort von Kangaroo Rewards
Hello,
Thank you for taking the time to review our loyalty program. We¿re delighted that you recognized the value and strength of our loyalty software features. We pride ourselves on the ease and simplicity of operating our software system and are disappointed to learn that your team experienced some difficulties. In the future, please do not hesitate to reach out to our support team via chat, email or phone to schedule a refresher course. Our support team is dedicated to ensuring that all of our customers feel comfortable with our software and are always happy to help resolve any issues which may arise. If you could kindly send a direct message to [email protected] with detailed feedback of your experience, we would appreciate the opportunity to learn how we can improve ourselves. Thank you and we hope to have the opportunity to work with you again soon!
Thank you,
Kangaroo Rewards
- Branche: Kosmetik
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great product
The support team is amazing, specially [sensitive content hidden], he follows up with us on a frequent basis, just to check whether we need anything, plus very responsive when it comes to colleagues requests/concerns shared with him.The onboarding team was amazing as well, I still remember both of them [sensitive content hidden].
Vorteile
I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.
Nachteile
Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Kangaroo Rewards
Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.
Vorteile
Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.
Nachteile
With frequent updates on one of our tablets we need to go directly into play store and click update manually, it doesn't do it itself. Sometimes system freezes.
Antwort von Kangaroo Rewards
Hello Katerina,
Thank you for taking the time to write a review. We're proud to hear that your customers are enjoying earning points and that Kangaroo software is easy for you to use and manage. We will look into automating the system updates to enhance your user experience. Thank you for your continued support and fidelity.
Best Regards,
Team Kangaroo
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Kangaroo is Great!
Vorteile
The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.
Nachteile
It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.
- Branche: Essen & Trinken
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Bialik Cafeteria Kangaroo review
Good App. Great support. For my needs it's good.
Vorteile
The ease of customer's depositing funds to their account.
Nachteile
The length of time it takes to process a sale.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Easy to Use, Excellent Support
Overall it's been a very positive experience with Kangaroo from setup, to implementation and use.
Vorteile
I like Kangaroo for the ease of use. Scheduling out messaging makes life easier. Customer engagement is high with this program. The customer support team is very helpful and easy to contact with quick response times and resolutions.
Nachteile
Areas of improvement would be having to pay for extra texts if you go over your monthly allowance. I would prefer to just send texts out and then be billed for them instead of trying to figure out how many more I need to purchase in order to cover my monthly messaging.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great Loyalty App and Exceptional Service!
Overall we are extremely happy with the app and service, from on-boarding to technical support - the service has been terrific.
Vorteile
We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs.
Nachteile
No cons so far, the app performs well and support is excellent.
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Highly Recommended 👍🏻👍🏻
Very good 👍🏻👍🏻
Would highly recommend to any business that’s thinking of working with Kangaroo
Vorteile
Easy to use, has lots of cool features that are very beneficial for our business
Nachteile
Not much. To be honest their support team is highly efficient and answer all our needs straight away
Antwort von Kangaroo Rewards
Thank you for the wonderful review! We're delighted that you find our product easy to use and full of helpful features for your business.
Providing exceptional customer service is highly important for us, and we're delighted that it's reflected in your experience. If you have any further feedback or suggestions for us please don't hesitate to reach out. We're here to ensure your continued success with Kangaroo!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Rewards
Vorteile
The ability to send text messages to customers direct.
Nachteile
Cost of the program plus adding in texting costs runs high.
Antwort von Kangaroo Rewards
Hello Darren,
Thank you for taking the time to write a review. We''re disappointed to learn that you feel that the value of the program is not reflected in the cost. If you're open to it, I can have our support team run through all the features with you that are available within the program so that you can maximize your program and gain full value. Your business is important to us as is your success.
Best Regards,
Team Kangaroo
- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy Breezy Kangaroo
Great, and when there are any hiccups [sensitive content hidden] is our go to for immediate assistance. His willingness to help is unbeatable.
Vorteile
Its easily learnable platform and the customer assistance
Nachteile
A little difficult at first but then its easy to understand