NetSuite Erfahrungen

Vorteile

Our firm outgrew QuickBooks, which was the business challenge that NetSuite addressed. Consequently, we are currently focused on becoming proficient in NetSuite as soon as possible. As a result, I am spending a lot of time teaching and creating systems for use by other salespeople.

Nachteile

Estimating the cost of an assembly by looking only at the BOM. The most up-to-date information must be calculated and made available. It's simple to figure out the gross margin. Our earnings are based on a margin, and the numbers shift during the day.

Vorteile

- It was very standardized and easy to implement in the company once we know what we needed
- Specific modules help you focus on the company's needs
- Data Management is robust, allowing to have a clean Data Base
- Oracle provides an excellent customer service
- We didn't need many it specialists to implement the ERP

Nachteile

- Price is high
- Being standardized not allow for much customization
- Sometimes adding another module is difficult because the tools is a little strict
- Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.

In Betracht gezogene Alternativen

SAP S/4HANA Cloud

Warum NetSuite gewählt wurde

We needed better integration and customer support.

Zuvor genutzte Software

Odoo

Gründe für den Wechsel zu NetSuite

I knew NetSuit which improve my project to succedd

Vorteile

NetSuite is my favorite ERP Solution. It helps me to build and grow my online business. Above all, i particularly appreciate i can customize and adapt the system according to my business needs. Thank you !

Nachteile

So far , I am satisfied about all the features from NetSuite. Keep going well.

In Betracht gezogene Alternativen

SAP S/4HANA Cloud

Warum NetSuite gewählt wurde

A friend recommendation.

Zuvor genutzte Software

SAP Business ByDesign und SAP Business One

Gründe für den Wechsel zu NetSuite

A friend recommendation.

Vorteile

The sales team sold us the dream - integration, time saving, upgrade all areas of the business to be more efficient.

Nachteile

The system doesn't match any of the promises made. It's slow, clunky, long winded and not user friendly.

Vorteile

Structure is solid - it is very rare to find bugs, have things break, etc. NetSuite is far above all other solutions when it comes to reliability and reportability.

Nachteile

It is difficult to determine which modules are needed, there isn't any documentation that provides detail on features/functions of each module

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum NetSuite gewählt wurde

Needed better financials/reporting

Gründe für den Wechsel zu NetSuite

Easily customizable - so many preferred partners that make add-ons easy!

Vorteile

One of the things I like most about NetSuite is its all-in-one approach to business management. The service offers a wide range of features and capabilities, including accounting, CRM, inventory management, and ecommerce, all in a single platform. This makes it easy for me to manage my business operations and data in one place, and to streamline my workflows and processes. Additionally, the service is highly customizable, allowing me to tailor it to my specific business needs and requirements.

Nachteile

One potential downside of NetSuite is its pricing, which can be relatively expensive for small businesses or startups. Also, while the service is generally user-friendly, some of the more advanced configurations and integrations may require technical expertise or support. Finally, some users have reported issues with customer support and responsiveness.

Vorteile

Most of the items we make are combinations of other items we own and it effectively handles them during all phases, using different unit types and updates for stock tracking. The way stock is allocated to these products is very accurate. All components work optimally and there is no need to update any component to get accurate information. It started out as a finance package, so I think that remains the main virtue of the software.

Nachteile

A simple POS store option should be feasible to use without purchasing an additional expensive component that is designed for companies with multiple branches. The ordering system could be simplified by adding a "Print or Invoice" button to the order completion screen. Archived searches and customized reports could be useful for those who are not computer or programming savvy.

Vorteile

Having multiple entities in one software

Nachteile

Support was awful, hard to understand, not user friendly

Vorteile

How you can manage inventory, keep track of the customers/sales, and send invoices directly through there. All of the reports available are very helpful.

Nachteile

How mass creating and build creating some products in the inventory can be a little confusing.

Vorteile

What I liked the most about this platform is the complete integration of all areas of my business. With NetSuite, I was able to manage my accounting, finances, sales, purchasing, inventory, and much more, all in one place.

Nachteile

the initial learning curve is quite steep, which means it can take some time to get used to the interface and navigation on the platform. Another aspect that could be improved is the customization of the reports. Although NetSuite offers a wide variety of pre-built reports, finding a way to customize them to meet my specific needs has been a little difficult.

Vorteile

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Nachteile

Owned by Oracle now. Cost keeps increasing.

In Betracht gezogene Alternativen

Openbravo

Warum NetSuite gewählt wurde

Wanted cloud solution with multi-company and multi-currency capabilities.

Gründe für den Wechsel zu NetSuite

100% cloud based from beginning, most configurable and easy to use.

Vorteile

NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time.

Nachteile

The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module.

In Betracht gezogene Alternativen

SAP Business One

Warum NetSuite gewählt wurde

Our systems were not integrated which required a lot of duplicate entries and mismatched information. Out teams only had part of the picture.

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu NetSuite

Netsuite could be a single source of truth for us - and met all of our business needs in one package.

Vorteile

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Nachteile

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

Vorteile

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc.
- The search bar within the software works extremely well, which makes it easier to navigate;
- The use of the software is intuitive and easy to follow/ learn;
- The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Nachteile

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples:

1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field.

2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project.

3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases.

In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

To support growth of the Company.

Zuvor genutzte Software

QuickBooks Desktop Pro

Gründe für den Wechsel zu NetSuite

- Price - Timing to complete implementation - visual layout of software

Vorteile

They sold it really well and their sales team was very enthusiastic and engaging.

Nachteile

It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything about integrating with other systems like Shopify via connectors like Celigo or FarApp. The integration team will not help you avoid even common pitfalls. The user interface is, despite their claims, woefully not intuitive or easy to use for average computer savvy individuals. You cannot easily make or adjust print or email templates and their WYSIWYG editor is garbage. The shipping component of it is far less powerful and customizable than many other shipping softwares like ShipStation. Their manufacturing processes are not customizable enough and don't account for realistic manufacturing challenges. You will absolutely end up doing way more steps for not much gain, making it very inefficient to operate. Their "support" is very limited and after you are past your support phase, help is non-existent unless your entire system is down. They are not appropriate at all for small to medium size businesses (despite their claims) and should only be used if you have an entire IT team that could probably just code a custom system for you anyway. Absolutely would not recommend!

In Betracht gezogene Alternativen

SAP S/4HANA Cloud

Gründe für den Wechsel zu NetSuite

We also looked into Connected, Aboard, SAP, and a custom solution. We chose NetSuite because we didn't want to be locked into a custom solution that we wouldn't be able to service without the creator and the NetSuite sales team did a really solid job convincing us that they were appropriate for a small-medium sized business that needed inventory management. Spoiler alert, they aren't.

Vorteile

I have implemented NetSuite at 2 companies, as well as participated in a redesign. In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic. I especially like the ability to connect nearly any software to NetSuite via bundles and APIs. We have integrated most of our softwares such as ADP, Salesforce, Databricks, etc. into NetSuite to form a tight web.

Nachteile

NetSuite is not particularly intuitive for first-time users, and I have seen many companies implement it incorrectly due to just not understanding what to do. Because it is so highly customizable, this can be a downside for companies that become fatigued by too many decisions and possibilities. A company desiring a complete out-of-the-box ERP may be better served elsewhere.

Vorteile

NetSuite has everything that Business needs to operate and all of it's modules are well integrated. Reporting system also works like a charm

Nachteile

It's very expensive to maintain and above all their support takes ages to respond/act. Getting used to this system takes longer time than usual as it's workflows are a bit twitched.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und Quickbooks Online

Warum NetSuite gewählt wurde

Infor OS was too expensive to maintain and also they weren't ready to develop the custom features that we asked for.

Zuvor genutzte Software

Infor OS

Gründe für den Wechsel zu NetSuite

NetSuite has all the modules/features that we required.

Vorteile

The fact that you always have access to all your information and that it is always current.
Do not have to worry about the security of my information.
System is updated on an ongoing basis.
Integrated ERP and CRM.
Everyone in the company has access to information regarding their area of responsibility.

Nachteile

We have partnered with Netsuites for the long term. We rely on them not to exploit the fact that we are tied in with them on a subscription basis. We have no guarantees with regards to future pricing.

Vorteile

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Nachteile

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Vorteile

Here are some of the highlights of NetSuite:Integration of all business management functions: NetSuite offers an integrated solution for managing all business functions, including accounting, inventory management, order management, human resources management, CRM, e-commerce and much more.Ease of Use: Despite its power, NetSuite is easy to use and navigate. Intuitive user interface and customizable dashboards help to work efficiently.Real-time visibility: NetSuite provides real-time visibility into all business operations, enabling decision makers to make informed decisions based on accurate data.Scalable: NetSuite can grow with your business. It can adapt to your current and future needs as your business grows.Customer Support: NetSuite offers excellent customer support. Their representatives are responsive, knowledgeable and available to answer questions and resolve issues quickly.In summary, NetSuite is a powerful and flexible all-in-one business management solution that offers real-time visibility, ease of use and excellent customer support.

Nachteile

Despite the many advantages that NetSuite offers, there are also disadvantages to consider. Here are some of the disadvantages of NetSuite:Complexity: NetSuite can be difficult to set up and use for companies with no experience managing business management software. It can take a lot of time and resources to set up, which can be a drawback for small businesses.Cost: NetSuite is expensive software, and costs can vary depending on the number of users and the modules selected. Setup and training costs can also be high.Customization Limitations: Although NetSuite offers some customization, options may be limited for some businesses that have more specific needs.Integration with other software: Integrating NetSuite with other software can be difficult and require significant technical resources.Slow response time: NetSuite's response time can be slow, especially when running reports or accessing real-time data.In conclusion, NetSuite is powerful business management software, but it can be expensive, complex, and difficult to integrate with other software. Small businesses may find the cost and complexity prohibitive, while larger enterprises may need additional resources to manage and customize NetSuite to suit their needs.

In Betracht gezogene Alternativen

Tableau

Zuvor genutzte Software

Trello

Vorteile

It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.

Nachteile

There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.

Vorteile

Single database for ERP and ecommerce sites

Nachteile

The netsuite development team is from expensive. It is not the hourly rate but because they are outsourced to Uruguay and communication is difficult. It takes hours to understand basic concepts.

Vorteile

NetSuite, a flexible and extensible platform, can meet the ERP needs of most businesses. It's an intriguing ecosystem in which multiple vendors perform some of the functions of NetSuite while being supported by NetSuite. Using the extensions provided, we were able to build a platform that works well for our organization.

There is a wealth of information available for people of all skill levels. Directly from the corporation, I've seen some of the best help resources I've ever seen. The application is simple to use and has a multitude of personalization options. Several improvements to the reporting capabilities have been made to make the Workbooks section more accessible to non-technical users.

Nachteile

NetSuite isn't the easiest program to use, but it isn't the most complex either if you want to use it. A big overhaul is needed in the presentation of data in reports, which appear and feel dated. Finally, NetSuite is a pain to use because of its clunky interface and shoddy design. NetSuite users should seek out other NetSuite users and learn from their experiences to avoid making the same mistakes.

Vorteile

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Nachteile

However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.

The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.

Vorteile

Ease of use. It's very intuitive so a new learner can grasp the functions quite fast.

Nachteile

A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

Scale up

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu NetSuite

Ease of use