Smartsheet Erfahrungen

Vorteile

Projektmanagement, Möglichkeit der Organisation im Team

Nachteile

Kundenservice reagiert nicht mehr. Wir haben bezahlt und Smartsheet hat einen falschen Account freigeschaltet. Wir haben darum gebeten, unseren alten Teamaccount wieder freizuschalten. Dafür haben wir auch die Account ID an Smartsheet übermittelt. Leider reagiert Smartsheet darauf nicht. Also bezahlen wir derzeit für einen Account, den wir weder benötigen noch nutzen.

In Betracht gezogene Alternativen

Google Workspace

Gründe für den Wechsel zu Smartsheet

Smartsheet wurde uns von einem Kooperationspartner empfohlen.

Vorteile

mir hat alles gefallen, besonders die Nutzung davon war richtig easy und flexibel

Nachteile

Es benötigt etwa Zeit für die Einarbeitung, damit man damit tief arbeiten kann

Vorteile

Ja war sie mir hat die Software gar nicht gefallen...

Nachteile

Bedienung gefällt mir gar nicht für ältere Menschen nicht geeignet...

Vorteile

The amazing features in smart sheet are many but we can say that automated mails for specific un completed tasks and the workflow for creating automatic mails send to specific users that tasks had assigned to them automatically is fantastic, as no need to see the new tasks and assign it manually, once the ticket created it will be assigned by default according to the workflow ro the specified mentioned users

Nachteile

I consider Smart sheet one of the best tools in last 2 years which related to ticketing and analytical purposes however if the data in the sheet increased this may lead to hanging and taking too much time in reloading however it needs high internet connection speed for stability and good performance

Vorteile

The software provides an intuitive user interface and a wide variety of tools for data visualization and management, including dashboards, grantt charts, and data suttles. What I like best about Smartsheet is how it helps us streamline our project operations, especially while working on a particularly difficult or complex endeavor.

Nachteile

Microsoft Excel's formula functions differ from those in other spreadsheet programs, which might be confusing to beginners. When several, sophisticated formulas are included in the data sheet, its storage capacity is quickly exhausted. The sheet needs to be refreshed regularly to ensure that the data is displayed accurately.

Vorteile

It's an online doc...but that is the only favorable thing.

Nachteile

I find that it's very clunky to navigate, manipulate and format.

Vorteile

Every aspect of our sales activities is immediately managed through Smartsheet. Smartsheet serves as a central hub for all customer data entry for both our in-house and external marketing teams.

Nachteile

The customer service has a lot to be desired, with slow response times and ineffectiveness even when dealing with simple issues. There are a variety of aspects that might affect the overall usability, including visibility and user experience.

Vorteile

Smartsheet can be used to facilitate efficient project management. Using automation, we were able to pinpoint resource-intensive workflows and make adjustments there. Smartsheet's user-friendliness and lack of steep learning curve make it a natural choice for us to transition from our previous solutions. The technologies' applicability extends far beyond the realm of project management.

Nachteile

There is nothing about Smartsheet that I find wanting. By utilizing this system, we have been able to save numerous hours of work time for our staff. For a company of our size, purchasing licenses for everyone who needs them is a major financial burden.

Vorteile

I appreciate not having to write any special rules or code in order to have my newly created tables function with each other. Smartsheet's ability to create spreadsheets and forms is fantastic, and the platform's various cutting-edge technologies could lead to new career opportunities; I also frequently use the platform's speedy collaboration features.

Nachteile

The reports, or new reports, must be modified because there is no option to switch data sources on the dashboard view (for instance, selecting a month in a data source containing yearly information).

Vorteile

The collaboration features and reminders make this an incredible tool for collaborative sheets. Inviting people to edit certain cells means that you can manage a project without having to worry about unwanted changes.

Nachteile

Smartsheet doesn't integrate well with Office 365 or Google Workspace, making it very difficult to make the switch from the included software suite.

Vorteile

This product is very critical for me in project planning and monitoring. When planning the project, I could assign tasks for the team members while I could monitor the individual progress. Another critical fact is that multiple people can work on one sheet at once. gannt charts can be used to monitor dates on which the tasks are due and work on them. And also it can be used to generate reports which is important in decision-making as a planning engineer.

Nachteile

It is difficult to integrate other software when using Smartsheet.

Vorteile

The powerful collaboration feature offered by Smartsheet allows our teams to work together with real time data collaborative editing, commenting, etc.

Nachteile

Smartsheet's mobile app version having some limitations over the web version. Rest everything is good.

Vorteile

Updating and adjusting schedules with ease.

Nachteile

having to save, should have an auto save function and collaborator function

Vorteile

I love this software. I love the pick up and go aspect where I can access it on all my devices. I love the automatic saves- because I am terrible at remembering to save, and I love the ability to attach files and tag people for projects. I used the software at my previous company for creative project management and now I'm using it like agile for product development builds. Its great for tracking and overall roadmapping. I wouldn't use anything else when I can do everything I want right here!

Nachteile

All the issues I've had have been solved in new releases but it would be wonderful if I could build graphic pages in the software- I'm hoping that comes soon. Like a mobile photoshop or powerpoint or image tool.

In Betracht gezogene Alternativen

Agile CRM

Gründe für den Wechsel zu Smartsheet

The ability to be a wiki spreadsheet overall won our vote. Its for people who use both left and right brain.

Vorteile

Easy to get in, set up, and maintain small-medium size projects. Quick to learn, easy to use.

Nachteile

I would like more intelligence around the columns: 1) more specific formatting choices, like setting the duration to hours, separating effort and duration; 2) Predecessor columns that intelligently follow the task, not only the row number.

In Betracht gezogene Alternativen

Microsoft Project und Salesforce Sales Cloud

Warum Smartsheet gewählt wurde

Salesforce functionality relies on two (negative) criteria: 1) you track everything related to the project within Salesforce; 2) to track everything, you have to purchase access to modules that would otherwise be unnecessary.

Zuvor genutzte Software

Salesforce Platform

Gründe für den Wechsel zu Smartsheet

The ROI was greater with Smartsheet.

Vorteile

Very easy to learn and get users onboard quickly. Works much like Excel yet with much more document sharing functionality and the notifications service is most beneficial to us. Very cost efficient in that our clients don't need to purchase a license so we use this to collaborate with them for our project work.

Nachteile

Very little not to like. Advanced functionality we need to not alwasys there, however, Smartsheet comes out with new features a few times a year and they always very helpful. Biggest complaint is that we have not yet figured out how to provide users edit access to a group and yet limit certain sheets within that group to viewer only. Would also like to see more options for backups and restores.

Vorteile

-easy to use and costumize
-more than one user can modify simultaneously
-you can add your company's logo
-you can set group and individual reminders
- Cell history, which can tell who and when it was modified.
-different views: calendar, grid, card, and Gantt

Nachteile

- not all reminders can be set with time to remind
- can't add a conditional formatting based on time
- if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.

In Betracht gezogene Alternativen

Asana

Warum Smartsheet gewählt wurde

Because I needed a tool that would have also a calendar view, and that could be exported to Excel format for future references.

Gründe für den Wechsel zu Smartsheet

More options and could be tailored to our needs

Vorteile

I like Smartsheet for its ability to streamline and manage projects. The product is easy to use and has a lot of features that make it impactful. I particularly like the powerful automation and collaboration features that enable me to easily manage, assign, and track tasks. The project timelines are also great, as they help me to visualize progress and ensure deadlines are met. Integration with existing business processes was also easy, and I was able to set up and get started quickly. Overall I'm very pleased with Smartsheet and would highly recommend it.

Nachteile

One con of Smartsheet is that it can be difficult to use for complex projects or tasks, as the user interface is not as intuitive as other project management tools. Additionally, its integration with other tools and systems can be difficult and time-consuming. Some features could be improved, such as customizing views and adding more automation.

Vorteile

I use Smartsheet for a wide variety of projects that are so different in nature it's stunning it can all be done on one platform. I have one sheet for a list of plants I want to buy for my garden, complete with growing conditions and pictures. It does miracles as I stand in a gardening store wondering about the right varieties. I have another for managing my freelance work, budgets, timelines, tasks. Another sheet is a massive collection of ideas for my video channel and blog posts. Then there is the sheet with information about art prints and products I sell - sizes, prices, thumnails. I also organized my husband's secret Birthday party using a contact-based Smartsheet shared with accomplices. We went to our favorite town for "a trip" just to keep meeting over twenty friends from 4 countries who secretly arrived as well. Oh, and did I say that I'm writing a book using a Smartsheet? An unlikely use, given that it's not a text editor, but my chapter segments are short and the key is in organizing them into the right sequence, so, they ended up as cells in a spreadsheet too. The way Smartsheet allows me to attach files, images, notes and comments but still keep it all on the same line is fantastic. It helps me think. The was a mind map opens our brain to possibilities and ideas, Smartsheet nails them down. I use it every time I need to get a sense of structure and organization. It's become my go-to tool for making stuff happen.

Nachteile

I don't like the fact that I can't easily copy and paste cells from Excel. I don't like to import entire files. Sometimes I just need a section of a sheet to be added. Even if the paste wouldn't be perfect, it should be possible to paste from an Excel sheet or a simple text document where each line would appear in the next row.

Vorteile

SmartSheet provides an easy and efficient means of sharing information in a spreadsheet style format with web-forms that are readily accessible and editable from portable devices. The information from these web-forms can be set to auto-populate on the parent-sheet where the information becomes accessible to all authorized users at the click of the "update" button. For example, during the COVID-19 pandemic, a employee health status sign in sheet was created on short notice and sent out to all relevant parties via email as well as by posting a QR code at the job sites which all workers can scan with their mobile devices and fill in the form on line. The relevant information gets forwarded to main sheet accessible at the main office (nearly) instantaneously. The display options of the sheets are numerous and varied, very useful for different circumstances and audiences.

Nachteile

The functionality is quite similar to that of an Excel spreadsheet, but my recurring stumbling block is that there ARE some differences. That being said, SmartSheet does a wonderful job of expanding the function library constantly, which makes it an ongoing task to stay up-to-date with what is new and possible (this is both a Pro and a Con since the library is so very dynamic)

Vorteile

My company uses Smartsheet to manage projects. We are a software implementation consulting service working with clients (remotely) and collaboration and instant updates to shared project plans, action items lists and contact information is important to ensure the successful management and completion of a project. The reports and widget functions make dashboard reporting easier and more efficient. The ability to export to Excel or Microsoft Projects means that we can collaborate easily with clients who use other tools within their organisation.

The notification functionality is great as well, whether it's getting notified of a change on a sheet, or notified that something has been assigned to you.

Nachteile

I would like to be able to copy directly from Smartsheet into Word, PowerPoint or Outlook (in table format) rather than having to copy into Excel, then copying from Excel to another program to get a table. It's a small thing, but frustrating when all you want to do is copy a portion of a project plan or action list into an email and it comes out as text instead of formatted as a table. :-(

I would also like to be able to display the Gantt chart in different formats for use in presentations and documentation. The standard Gantt chart view is fine, but it would be nice to be able to change colours, font or even the width of the bars to make it more appealing in presentations.

Vorteile

Collaboration
Action features
How to tutorials/onboarding is good
Webforms

Nachteile

Lack of a chat support system or ticketing system
The upsell on functions - have free collaborators now having to pay to do things they could of done prior even though they had been using the system for years. Understand if certain features are now paid to commercialise the product, however I think it is unfair to penalise historic users. If you looked at a micro level with us you will see a 200% growth in our subscription over its lifetime and I feel this short term and automated upsell could and has damaged perceptions of the overall product. 18 months ago I would of been a 10 regarding recommedations and now it is less.

Vorteile

What I liked most about Smartsheet is its robust project management capabilities. The tool provides a comprehensive set of features for planning, tracking, and collaborating on projects. Its intuitive interface makes it easy to create tasks, set dependencies, and manage deadlines effectively. The real-time collaboration feature allows multiple users to work on the same sheet simultaneously, promoting seamless teamwork and communication. Additionally, the automation and integration options provided by Smartsheet streamline workflows and enhance productivity.

Nachteile

What I liked least about Smartsheet are its limitations in terms of advanced formatting options and the learning curve associated with its features. While Smartsheet offers basic formatting capabilities, it lacks some advanced features found in traditional spreadsheet applications. This can be limiting for users who require complex formulas or intricate formatting in their sheets. Additionally, Smartsheet's robust functionality may require some time and training for users to fully grasp and utilize all its features effectively. However, once users overcome the learning curve, the tool proves to be a valuable asset for project management and collaboration.

Vorteile

Smartsheet has so much going for it. It truly fits the new technological world that we live in by providing more than just the basics. Being a cloud-based application (SaaS), and compatible with mobile devices, makes it more functional across the board. It mostly touts itself as a project management tool, which is very true. Most project managers utilize certain applications that require the project to be saved down to a file, which is not easily shareable. Smartsheet can handle the same project management tools and live in cyberspace that can be utilized by numerous people, which different levels of access (viewing, editing, administering) and different views (tasks, gantt, kanban, etc.), and allow people to make comments, add attachments, and more. The most use I have made of Smartsheet within my organization is using it like a spreadsheet. I'm able to have numerous sheets for different departments where they have access to only their own sheets and update only what they need to update. Then I can create a new sheet that combines information from all of the sheets that will auto-update from the original sheets. I can also create reports and dashboards (with charts, metrics, etc.) based on information from all the different sheets. It's quite functional and utilizes much of the same fundamental logic that Excel provides. The Smartsheet website has an extremely detailed (and searchable) Help section and very active Community. Even includes videos to help guide!

Nachteile

Smartsheet does have some limitations. Most specifically, it isn't Excel and it isn't Project, so users shouldn't expect it to do everything those applications can do. However, there are times when it seems obvious that a particular functionality should be included that isn't. With that said, Smartsheet does a great job of listening to the Community and is constantly improving the application with enhancements to help the Community with its most voted on requests. Another thing that is frustrating is when an error pops up. More often than not, the error is written in a way that doesn't tell the user how to fix the error. Again, when this happens, I just reach out to the Community and get the answers I need.

Vorteile

This product has revolutionized the way I manage my team. I am able to use Smartsheet to track many different projects and annual work goals for my team. My staff appreciate the increased autonomy Smartsheet has brought to us. Their goals and metrics are clear and they feel more ownership over their work. Other teams have started to use Smartsheet for their own business purposes and this is making its way through the organization.

Nachteile

Some of the drawbacks about Smartsheet that makes it hard for our Data and Development Analysts to implement include the inability to paste a large number of rows into a grid. Our IT requirements also include having a test and development environment for the analysts to use and Smartsheet doesn't seem to have this. As a supervisor I would also appreciate it if the dashboard charts could be a little more Smart and pull data more dynamically from the source grids without me having to make manual adjustments. My colleagues would also like to see more ability to schedule blocks of time with the calendar integration like we do with Google Calendar. There is a workaround for this, but it isn't palatable for everyone.