OpenTable Erfahrungen

Vorteile

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

Nachteile

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Vorteile

Schnelles Tisch reservieren möglich und einen Überblick über die Kapazitäten des Restaurants

Nachteile

Speisekarte und Stammdaten der Lokale nicht immer vorhanden oder aktuell

Vorteile

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nachteile

Nichts, ich habe bisher keine Nachteile entdeckt.

Vorteile

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Nachteile

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Vorteile

When OpenTable had a cleaner reservation system, it was excellent. You could book way ahead of time and they had a points-based system that earned you rewards. Sometime a few years back, they lost a lot of their functionality and they seemed to lose their ability to book a lot of restaurants they'd previously had. The rewards system was a big part of my regular use, so I stopped using them as often as a result.

Nachteile

When there is a reservation option on the listing for a restaurant, it is kind of hidden. This makes very little sense.

Vorteile

Whenever I need to find a restaurant I first go to OpenTable to see what's available. It is easy to use and I can make reservations when the restaurants may not be open. I really like the ability to reserve table in other countries ahead of my visits.

Nachteile

Sometimes the calendar function does not work very well. Also, they have started putting new restaurants on their site that don't take reservations - I don't see the point of doing that.

Vorteile

When I first worked at a restaurant and used OpenTable, I was reluctant to believe it could replace our current IT system which worked without any bells or whistles. But I soon realized that OpenTable is not merely a system to help make reservations but a powerful way to edge closer those customers that are just outside your sphere of influence. Of course, there's Google Search and Yelp. However, when I asked customers how they found us or why the chose our restaurant, they said they were interested by the option to book through OpenTable. Without that option, we would have been the obscure listing hidden on the third search page (and who really goes past the first two, right?)

Nachteile

The last minute cancellation but it wasn't as bad as say people ghosting on a reservation made by calling in.

Vorteile

Open table allows you to find a place to eat and make a reservation, quickly and easily. The search is easy to use and fully customizable. You can search which restaurants are available around a particular time. You can also search for a particular restaurant and it will give you times that it is available closest to the time you requested. You can access most restaurants menus right from the app, so if you want to have a look before committing to a place, you can do it right there. It also allows you to invite guests through the app and provides easy integration with your and any guests' calendars. It also sends reminders for your upcoming reservation. If you need to change or cancel a reservation this is also very intuitive and easy to do.

Nachteile

Apparently you earn points while making reservations. It seems to take a long time for these to accumulate even though I eat out a lot, and I'm still not clear on what the points can be redeemed for.

Vorteile

Ease of use! Without question the ability to go to a website, see what times are available, book a table, and include notes about diet or seating restrictions has removed a lot of anxiety from a previously antiquated system.

Nachteile

I can not say for sure if it is the fault of the software or the deployment by a particular restaurant but I have had two occasions where the front desk did not "see" my reservation but I have not way to know whose mistake, myself included, that was.

Vorteile

I use this software constantly to book reservations wherever I am - for work or pleasure while traveling it's my go-to for meal reservations! It's super easy to use and reliable when I arrive at the restaurant!

Nachteile

I wish there were more restaurants available on the platform - if it's not on open table I usually don't go :)

Vorteile

This is great, because it allows you to explore more restaurants and find new bars / restaurants that you wouldn't normally go to. It is easy to use, and you can easily see which restaurants are available and at which time. I have saved lots of money through using Open Table and enjoy using it.

Nachteile

It doesn't display all restaurants, which is a shame. I am guessing that not all restaurants want to sign up to this, but there are often enough of a choice of restaurant so it works well.

Vorteile

Great product to find a new restaurant and make reservations, very user friendly and very nicely designed.

Nachteile

I found that some restaurants don`t receive the communication and reservations in time so we need to wait. Besides that is great :)

Vorteile

I like the ease of use. I like that the reservation times are pre populated for reservations. I also like that OpenTable sends you an email a few days prior to your reservation.

Nachteile

It would be helpful to know ahead of time how far out a restaurant books reservations. I tried to book a reservation in April and I went through the entire reservation process and got a message that the restaurant is not booking for that time yet.

Vorteile

From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Nachteile

Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

Vorteile

There is so many benifits- ease of use, platform for managing reservations prior to and in the moment, it aids in generating reservations, retaining guests and collecting data. Now that there is a venga connection I’m over the moon!

Nachteile

Honestly the cost per reservation is a little high for small owner operated restaurants but the added benefits are unmatched.

In Betracht gezogene Alternativen

Yelp Guest Manager

Warum OpenTable gewählt wurde

Now that venga has been added we will be moving away from another product.

Gründe für den Wechsel zu OpenTable

Main stream product used by 90% of market. Allows for better advertising and venga is amazing!

Vorteile

This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists.

Nachteile

The set up can be quote tricky, but once it's done, it's super-easy to manage.

Vorteile

Most everything you can do with this software is very intuitive. Very easy to learn how to do multiple things very quickly and very easy to teach my other employees to do the same. I love how I can run my dining room on a busy weekend night from my tablet and be in complete control of all reservations, walk ins, and call aheads.

Nachteile

Very few issues with this software. If i had to come up with one for the review, i would say that it can be slightly buggy every once in awhile. What i mean is, some settings that i have changed to block tables for reservations or reconfigure the dining room setup can revert to previous settings without my doing. Once in a blue moon, but it is very frustrating when it happens.

Vorteile

The ease of access of this app is too good for words. If everyone is sufficiently trained, and staff members are on their A game, this is app is quite helpful and useful. It allows all members of staff to update the POS system in order to communicate quickly what status a table is at. It is also helpful with assigning tables to certain parties and deciding upon wait times. For the Hostess, this system is great all all hosts should learn this program at some point in their career. I would only say that it is harder to expect a server to stay on top of updating the system for the hosts throughout their steps of service.

Nachteile

While the overall application is easy to use and very informative, it does tend to send some mixed signals between servers and hosts if not used properly. The app shows table layout on the screen that allows the user to see which tables have guests, which tables are empty but need to be bussed, and which tables are ready for new guests to be seated. The problem here is that unless a server has time between taking care of her other guests to run to a POS station to inform a hostess that a table is dirty and then find time 5-10 minutes later to see if her buster has cleaned the table and then update the table through the system, clean tables are forgotten and wait times are lengthened due to miscommunications. The structure itself is easy to use, however it seems to add

Vorteile

I use OpenTable almost on a daily basis to make reservations for both business and personal lunches or dinners. It is very easy to use and you can book a table at a restaurant within minutes. I like that you can search restaurants by neighborhood but also by cuisine and price range. It is also very easy to cancel or modify a reservation. The app is also very convenient for any on the go need.

Nachteile

Their reward program is not appealing. The VIP status doesn't grant you anything. I wish they would design a program where VIP members get preferred seating, timing etc. Moreover, after you collect a certain amount of points, you get a voucher towards a future reservation; however I noticed that the selection of restaurants that accept the voucher is extremely limited. Additionally, not all restaurants are listed on OpenTable, which sometimes is not ideal

Vorteile

Very easy platform to use to find and book restaurants. You can search for restaurants by cuisines, location and availability and once you have made a booking you can also easily modify the booking by following the link in the email.

If you make a booking and don’t turn up they also send you an email to ask you to cancel if you cannot make it so that small businesses are not impacted by people not Turing up for their reservations. All in all a very easy to use product and this is the only software I use to book restaurants in my city. Shame it is not available more widely across other countries!

Nachteile

I can’t think of any cons except sometimes, it’s possible that some slots that are cancelled are not always available on open table but I suspect that is got more to do with restaurant updating their availability rather than open table

Vorteile

As a website agency, OpenTable has been great to embed on our clients' websites to allow customers to make online reservations.

Nachteile

There aren't a ton of options in terms of styling the different widgets and browser testing for online reservations.

In Betracht gezogene Alternativen

Yelp Guest Manager

Gründe für den Wechsel zu OpenTable

The reviews were better

Vorteile

The OpenTable app rewards you for making reservations - something you would likely do anyway! Not only that, but it makes the reservation process that much easier. You simply look up the restaurant, instantly see what days/times are available, and in a few clicks, you have your reservation. As soon as your reservation is completed, you earn points for dining. Once your point balance gets high enough (which doesn't take that long if you dine often), you can exchange those points for dining credits, or use them for discounts on hotels, or on flights booked through Kayak! You can supercharge your point earnings by selecting restaurants that have need dates/times that they would like to fill, often earning you 10x the points you would normally earn on a regular reservation.

Nachteile

The only negative is that not every restaurant is on it. It does have a dominant presence in the industry, so while you may not always find a cafe or coffee shop, a reputable restaurant is usually on the platform.

Vorteile

OpenTable is a phenomenal software that allows users to book and change reservations at various restaurants across the United States. It is, simply put, the go to reservation platform. The best part is that users accrue points and can redeem those points for rewards.

Nachteile

While redeeming points is a great idea in theory, in practice it is overly cumbersome and somewhat challenging to do, particularly for elderly users of the app. If there is one adjustment OpenTable could make, it would be to increase the ease with which users can convert points into cash.

Vorteile

OpenTable has a relatively intuitive interface and is easy to pick up. Plus, using Open Table give you access to their huge pool of users - so more potential reservations.

Nachteile

I don't like that OpenTable is only loyal to OpenTable, and doesn't help our restaurant create brand loyalty. If an OT user has a good experience dining with us, OT wins double because they're paid by us for the reservation, and also promote using additional OT restaurants in the future.

Vorteile

Easy way to make a reservation and also earn points which can be redeemed towards dining. Many of the restaurants we have visited offer the option of reserving through OpenTable which is helpful. You can also let them know if you're celebrating a special occasion when booking your reservation.

Nachteile

The only thing I didn't like is that not all restaurants are available through OpenTable but I imagine that is the fault of the restaurants not signing up for the service. If the restaurant doesn't acknowledge that you showed up for your reservation you will be contacted by OpenTable to find out why. Luckily when this happened I had the receipt from the restaurant as well as photos taken there to verify we did show up.