Nutzerbewertungen im Überblick

Über OpenTable

OpenTable ist eine cloudbasierte Restaurantmanagementlösung, mit der die Restaurantleitung Online-Reservierungen akzeptieren und die Tischordnung optimieren kann. Die Lösung eignet sich für Restaurants jeder Größe. OpenTable...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4,7
Funktionen
4,6
Bedienkomfort
4,7
Kundenbetreuung
4,5

Nutzerbewertungen zu OpenTable durchsuchen

1.201 von 1.201 Bewertungen
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Fabian
  • Branche: Großhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 1.2.2023

Gute App um Restaurants zu reservieren

Vorteile

- einfaches reservieren- übersichtlich mit guten Funktionen- mehr als 50.000 Restaurants

Nachteile

- bisher ist mir noch kein wirklicher Nachteil aufgefallen

Siri
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
Nicht verfügbar

2
Bewertet am 18.1.2023

Buchungsmanagement auf geringen Niveau

Vorteile

Schnelles Tisch reservieren möglich und einen Überblick über die Kapazitäten des Restaurants

Nachteile

Speisekarte und Stammdaten der Lokale nicht immer vorhanden oder aktuell

Jasmin
  • Branche: Tierarzt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.1.2023

Tolle Möglichkeiten für Kunden, zuverlässig einen Tisch zu buchen

Vorteile

Die Software ist absolut einfach zu bedienen und bietet alle notwendigen Features.

Nachteile

Nichts, ich habe bisher keine Nachteile entdeckt.

Die besten Alternativen zu OpenTable

Robert
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.9.2018

Best SW for restaurant bookings

Excellent product with whom we hope to be happy for many many years to come...

Vorteile

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

Nachteile

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

Courtney
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 15.8.2023

Open Table is Easy to Use

My overall experience has been 10/10- would highly recommend OpenTable to others.

Vorteile

I like that you can pick the times that are available and they also give you the next available date. If you can not book the one you want- they have suggestions for alternate restaurants.

Nachteile

There was nothing I didn't like about it- it truly has made booking reservations at restaurants way easier, and all in the same location (rather than going to reach restaurants website).

Verifizierter Rezensent
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

3
Bewertet am 18.8.2023

Easy! If only all restaurants had this

Overall it's great and I use it whenever I can.

Vorteile

Makes it simple to book a table and even find new places to try out. Helps to solve the "where should we eat" dilemma.

Nachteile

Not all restaurants are on here obviously, but I also feel like some places don't publish all the availability.

Sheri
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 3.7.2023

I love the ease of making reservations and know I can depend on OpenTable for accuracy.

The main problem solved is time. No one wants to use a phone to make a call more than they have to, and they certainly don't like to have to wait. OpenTable helps with making reservations quickly and effortlessly.

Vorteile

OpenTable is very easy to use. While I'm a little computer savvy, I've no patience for sites that are glitchy or too complicated. I'm able to make my reservations easily, choosing the time and the number of people and can also, when necessary, make special requests. I make a lot of the reservations for family, friends and colleagues and because I know I can count on OpenTable, they know they can count on me. And best of all, it's quick; no more waiting on hold, no conversation over the loud noises of the restaurant. I also love the text / email reminders. This is a big help with a busy schedule; it's one less thing to keep track of.

Nachteile

I honestly can't think of anything that can be improved. Everything has worked smoothly thus far.

Lauren
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
Nicht verfügbar

4
Bewertet am 17.9.2023

Reliable

OpenTable has been around for many years now, and it's a staple. Not the most modern platform, but it's easy to use. One of the drawbacks is that it can be hard to collect actual $ rewards - I've booked many over the years, and have never received the monetary reward.

Vorteile

-You can collect points to get $ off your next dining experience-It's straightforward to book a reservation

Nachteile

-They partner with some less than great restaurants which you probably don't need a reservation for.

Grayson
  • Branche: Restaurants
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 25.7.2018

Not worth it unless you are a major chain with 300 seats

Not enough to list. Exposure, but it's limited for smaller companies.

Vorteile

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Nachteile

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Charlene
  • Branche: Buchhaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 11.8.2023

Great way to book reservations and check restaurant reviews

Vorteile

Opentable is a great way to see what local restaurants around you take reservations or to even check the restaurant reviews. The layout is easy to use, and simple to book a reservation.

Nachteile

Personally, the points system could be a bit more rewarding. Not sure how to redeem a dining cheque etc. Maybe easier points system would be better with better options for rewards.

Tenae
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.9.2023

I always use open table for my reservations

It’s been great! Way to use easy to reschedule or add participants

Vorteile

When I make a reservation. With open table it schedules into my calendar and sends and email reminder in case I need to cancel or reschedule

Nachteile

Nothing bad to say about open table it is very efficient. And probably saves the restaurant a lot of no shows.

Katherine
  • Branche: Hochschulbildung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.8.2023

Great user experience!

I love it and would prefer if more restaurants had this as an option.

Vorteile

I enjoy not having to call a restaurant when they are busy, or if they are not open yet, to book a table. I can see what open seats are available for me and my party and book with ease.

Nachteile

Some places have limits to the amount of seats you can reserve for, leading to me having to call the restaurant for larger parties. I also work in events so being able to book larger parties is necessary.

Natalie
  • Branche: Sport
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 31.8.2023

Great app that makes reservations easier!

Makes reservations and life easier when it comes to planning.

Vorteile

I love the ability to see what restaurants have availability on what works for my schedule. It's easier to coordinate with others for seating time because I can just screenshot the options to my party and we can decide instead of calling. I also love the email confirmation and ability to put it in my Google calendar.

Nachteile

I haven't had any associated negative issues with the app

Kathryn
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.8.2019

Love Open Table!

OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests.

Vorteile

From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Nachteile

Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

Antwort von OpenTable

Hi Kathryn, thanks so much for taking the time to write a review!

Beantwortet am 6.8.2019
Charles
  • Branche: Essen & Trinken
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.8.2020

OpenTable Remains Industry Leader for Many Reasons

If used as intended, OpenTable can be an unbelievable asset for any restaurant. It makes gathering and communicating guest information so easy and is compatible with the majority of point of sale systems

Vorteile

OpenTable has been the industry's leading platform for managing guests and an active shift. OpenTable is compatible with the majority of restaurant point of sale systems which really enhance the amount/ variety of guest information. It makes tracking new and regular guests extremely simple. OpenTable is always improving and expanding its capabilities.

Nachteile

The countless features of OpenTable don't come cheap. It is definitely an investment and often underutilized.

In Betracht gezogene Alternativen

Yelp Guest Manager

Gründe für den Wechsel zu OpenTable

OpenTable has an unmatched platform. Syncing it with your point of sale system and other hospitality programs can give you all of the ammunition you need to create a memorable guest experience for all of your guests.
Svend Bertil
  • Branche: Internet
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.1.2023

Effortless and Convenient Booking with OpenTable

I have had a great experience with OpenTable overall. The website is easy to use and booking is a breeze. Even if I have encountered an occasional issue, OpenTable customer service has been very helpful in resolving it. I would definitely recommend OpenTable for anyone looking for an easy and convenient way to book a table.

Vorteile

I recently used OpenTable to book a table at a popular restaurant and was really impressed with how easy it was. The website was easy to navigate, the booking process was straightforward, and I received a confirmation email within minutes. It was a great experience and I'd highly recommend OpenTable to anyone looking for an effortless and convenient way to book a table.

Nachteile

I encountered a few issues with OpenTable, such as not being able to get a table at a restaurant that I had booked, even though I had a confirmation email. Luckily, OpenTable customer service was very helpful and resolved the issue quickly, but it was a bit of a hassle.

Dave
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 23.7.2020

OpenTable Lover

OpenTable has been a pleasure to use since it's new facelift, I would recommend any and all restaurants to get on board.

Vorteile

Finally upgraded a lot of options for the software. It's been years and years making suggestions with this company, glad they started to finally implement what industry people needed.

Nachteile

The cost associated with some of the repeat business seems like it's unnecessary, but as long as it's driving business towards me I'm OK with it.

Joshua
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.7.2018

Very easy and great tool for booking ahead and making reservations.

Vorteile

What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.

Nachteile

There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.

Ashley
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 19.10.2018

OpenTable is a great resource for keeping managing restaurant reservations

Vorteile

My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

Nachteile

There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

Angela
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 2.7.2018

Are use it all the time

Very convenient and a great timesaver

Vorteile

This is an unbelievably convenient and functional product. I use it to find restaurants easily and reliably when I travel. It's much more convenient than having to call the restaurant. I can make reservations any time of the day and go back-and-forth between restaurants to compare available times. Then, after I finish making my reservation, I could send the information to the other people in my party with just one click. Because of this product, I have tried many new restaurants and in many different areas that I wouldn't have otherwise tried. And, of course, the point system gets me a coupon every so often.

Nachteile

My biggest complaint is with the interface. I use it as an app on my phone mostly and sometimes I have trouble finding what I'm looking for. It works much better on the desktop.

Thomas
  • Branche: Restaurants
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.3.2020

Perfect for small independents

It easily allows myself as a manager and my staff to manage bookings, helps identify where tables are at, what time they need to be turned. Much better than a paper system.

Vorteile

Easy to use
Clear indication of bookings
Easy to make notes for specific bookings
Excellent in time management

Nachteile

Reduced cost from online bookings
More options to indicate where tables are at
Better automatic table allocation

(struggled to find many cons to be honest)

Verifizierter Rezensent
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.12.2017

Excellent program

Vorteile

Exposure. But also many features to keep track of your bookings, who changed the bookings when, and history of return guests. Great customer service- you get right thru every time. Highly recommend.

Nachteile

I wish it would have the ability to get it on more computers without the extra cost. As a sales manager, if I could get it at home, I could work from home.

Antwort von OpenTable

Hello, thank you for taking the time to leave this thoughtful feedback! Per your comments about not being able to use your software across multiple devices or on-the-go, our latest solution GuestCenter does offer these features! If you call 1-800-OPENTABLE you can get more information about upgrading to GuestCenter and accessing those capabilities. You can also learn more on our website here: https://restaurant.opentable.com/products/guestcenter
All the best!

Beantwortet am 28.12.2017
Daniel
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.8.2021

The must use app for making restaurant reservations

I love using this app! Booking a reservations takes about 30 seconds total. They follow-up with a confirmation email, as well as emails after your dine, offering the ability to rate the experience for the benefit of the restaurant and other users, and they promptly credit you the points you've earned. The app also lets you input any special occasions you'd like to notate, which is really handy for birthdays, anniversaries, etc.

Vorteile

The OpenTable app rewards you for making reservations - something you would likely do anyway! Not only that, but it makes the reservation process that much easier. You simply look up the restaurant, instantly see what days/times are available, and in a few clicks, you have your reservation. As soon as your reservation is completed, you earn points for dining. Once your point balance gets high enough (which doesn't take that long if you dine often), you can exchange those points for dining credits, or use them for discounts on hotels, or on flights booked through Kayak! You can supercharge your point earnings by selecting restaurants that have need dates/times that they would like to fill, often earning you 10x the points you would normally earn on a regular reservation.

Nachteile

The only negative is that not every restaurant is on it. It does have a dominant presence in the industry, so while you may not always find a cafe or coffee shop, a reputable restaurant is usually on the platform.

Cynthia
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 21.12.2021

OpenTable is the Industry Standard.

My experience as a hostess in a high end jazz club has been great. Once you get the drift of using Open Table, it's easy to use and implement, easy to change tables around and has been an excellent source of information because it stores history on any client that is entered into the system.

Vorteile

The features most liked are the customer history, ability to bypass the standard programming for a table and put in special requests. I also like the ease of which you can change a floor plan and number the tables to accommodate various special occasion situations. And I like the ability to no-show a client and they receive that response. Also like the ability to enter in special codes like anniversary, birthday, special event, gluten free, etc. This all helps us to give the client a superior experience.

Nachteile

The system is only as good as what is programmed into it. You have to learn the tricks and tips to move around the Open Table system in order to get past what it tells you upfront.

Danielle
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 16.7.2020

Easy yet extremely professional app.

Brilliant. Whenever I got stuck (when first using the app years ago), customer service was easy to reach and the restaurants respond well in conduction with the app and bookings themselves. 21st century, we are results orientated.

Vorteile

This app is a time saving god send! It helps you find the perfect table in a restaurant suited to both your food requirements and area and then allows you a smooth and QUICK process to book. I absolutely love how effortless this app allows a laborious job of finding a table for whatever the occasion is and then sets up your invites to the fellows you intend to dine with. It looks incredibly professional if this is aimed at a Buisness meeting or super cute if its a first date! All details of time, date and address is automatically added to your calendar once recipient accepts. Perfect.

Nachteile

I have experienced on a small amount of occasions where I loved the look of a restaurant or table and then when 1/2 through the booking process it may turn out there are limited availability and/or none. This is normal I guess for hot spots and weekends. Book earlier if it is a special event. The bright side of it is if a table is released as a result of cancellations, you'll be notified if those specifics are turned on, on your personal account with the app. Not much to fault, it is easy and accessible.

1.201 Bewertungen