Clover Erfahrungen

Vorteile

My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.

Nachteile

Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.

Vorteile

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Nachteile

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

In Betracht gezogene Alternativen

Square Payments

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The start up costs and credit card processing fees were lower.

Vorteile

Our bank migrated from Payeezy to Clover. The migration was easy and was done without our input.

Nachteile

Our bank migrated from Payeezy to Clover. The migration did not migrate all of the previously existing credit cards into the clover account causing over half of our recurring payments to fail the next month.

In Betracht gezogene Alternativen

Stripe

Warum Clover gewählt wurde

Our bank said they preferred to do business with Clover over Payeezy.

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It was supposedly compatible with the payeezy interface without switching software.

Vorteile

It is a great system for a store location. It allows for tipping without our employees having to ask the customer if they wish to leave a tip.

Nachteile

I found it really difficult to use outside of our store location. We do specialty shows where we sell merchandise and if we didn't have a wifi connection a lot of times we could not get the payment to go through.

Vorteile

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Nachteile

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

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Square Point of Sale

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I just preferred the packaging of the product and services it can provide.

Vorteile

I like the analytics part and how easy it is to learn

Nachteile

The online ordering sucks u can’t cancel order placed from printing out / reschedule them

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Square Point of Sale

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All we knew

Vorteile

The hardware is excellent, looks great, and is easy to set up. Has some great options on the retail front. Great system for a beginning business.

Nachteile

The app based options are not great. Some have great functionality, but has an added monthly cost for using some of them. The app store atmosphere and added subscriptions from 3rd party vendors was a bit of a letdown. The system is not as versatile or intuitive as an NCR Silver system which I am more familiar with. Permission leveling for certain features is poor.

Vorteile

The sales person from more than a year ago was wonderful and flexible. It was because of him that I chose Clover.

Nachteile

Their outsourced and non US based support centers for the most part were difficult to work with AND extremely difficult to understand. While English is not their native language, knowing they have to offer support and guidance to those of us who are most miss the mark entirely.

Vorteile

The capacity to organize a physical inventory and process InStore purchases

Nachteile

When a Parent product needs to synchronize variants with other software it does require additional steps and setup, but as it's not an advertised core functionality is understandable

Vorteile

Easy for customers to use. Ability to swipe, tap or insert card makes it convenient

Nachteile

I wish they would provide the software for free like some of their competitors.

Vorteile

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Nachteile

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

Vorteile

I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores. Each store has three registers and we were able to link the three to the main server to aggregate totals for each store. Sales increased and customer satisfaction went up as well. Clover has a host of apps to integrate including inventory management, time and attendance, markdowns, and a customer loyalty program which was a hit with our customers. The Clover system is truly a remarkable POS for the price of entry. The sleek modern look keeps the cash wrap looking clean and updated. The Digital receipt and signature has cut down on paper waste and makes us feel like we are doing out part to create less stress on the environment. Overall this is a simple and powerful solution that powers millions in annual retail sales for the organization.

Nachteile

The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.

Vorteile

The till itself is fantastic, it looks ultra sleek and ultra modern, customers love it.
And that is about it

Nachteile

It was sold to me as a solution to me retail needs it certainly is not

Vorteile

clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Nachteile

to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

Vorteile

Clover coordinates in its activity a stock control system that is refreshed in every exchange, this permits the client to certainly stand out in the renewal of stocks, consequently assisting with staying away from the stock misfortunes and permitting to quickly work out continuously the benefit and revolution of the item.Because of the security and effectiveness given by Clover we can deal with our installment payment system in a quicker and more robotized way, by utilizing their electronic gadgets we have fundamentally worked on the speed of our conveyances and the lift it produces to the consideration of potential customers.pe capabilities with most perusers.

Nachteile

The arrangement of the application could utilize some improvement.I feel like the application is somewhat aggravating to explore.Not outfitted towards bigger associations.Very few areas of customization.

Vorteile

Clover has a very clean and user-friendly design. It took some getting used to when implementing our Cafe POS system and the use of tabs, but it has become very simple after the initial learning curve. Our sports facility has an easy time selling skating time, skate rentals, and some small retail items using this device. It is easy to refund and add discounts as an admin, and easy to set user privileges. The reports are helpful for bookkeeping and understanding how many attendees we have for a skating session or the number of skate rentals sold.

Nachteile

Utilizing Clover with a cafe was tricky to navigate initially. The tab system was not the easiest to implement, but we have grown more used to it with time.

Vorteile

Easy to set up and use, inventory management works very wells

Nachteile

Wish it integrated better with ecommerce platforms such as Shopify & Magento

In Betracht gezogene Alternativen

Square Point of Sale

Warum Clover gewählt wurde

Was outdated; updates no longer supported

Gründe für den Wechsel zu Clover

Better credit card processing fees

Vorteile

I like the ease of using Clover. Our office has a clover mini that we pass back and forth to the client and we use the virtual terminal for clients who wish to pay over the phone for their telehealth services. Clover also has an invoicing feature that has helped us greatly during this pandemic.

Nachteile

The machines are costly and because we are on a contract changing your system as your business changes are not easily done. I am not sure if part of this is my bank but I am currently paying for a clover mini I am unable to transfer or switch. The communication between the bank and clover seems to be convoluted. I would make sure you choose a system that has the opportunity to change before 2 years.

Vorteile

Easy to use; intuitive layout.
The report overview can show sales by-the-hour which is helpful for planning.
The add-on apps have been working well; Menufy & the inventory audit are great.
The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process.
Great customer service-they are able and willing to help fix any issues that come up.

Nachteile

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees.
The reports could be more customizable and the filters could be more detailed.
It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

Vorteile

Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!

Nachteile

Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.

Vorteile

The cons of using Clover far outweighs the pros, all I recall is what a nightmare the company turned out to be for my business.

Nachteile

The internet kept on ceasing despite it working perfectly fine for the first month, they I had to keep signing in, & there was nothing wrong with the internet, but that’s not my problem with the company.

Vorteile

it was like any other machine out there.

Nachteile

software was fine, its a brand new machine.

Vorteile

Nothing that you could not get with square... reconcillation is a head ache.. and acess to data is poorly laid out.

Nachteile

No Custmer Service, as it is outsourced to south east asia. We are still trying to cancelling our sevice even after 6 months. Constantly told they are working on it and will call us back, but you will never receive a call back. You just get ghosted. They low rates are deceiving since the tack on add on fees and the rates are varied depending on CC. They will quote you the cheapest rate for the low grade Credit Card to suck you in. We went back to Square, since they are upfront and transparent about all their fees.

Vorteile

Nothing...
I would never use this service again. They have out of country phone servicer’s who just “escalate” your case. It takes days and weeks to get information after wasted time making calls to them.

Nachteile

Customer service, not organized, no return calls, filled with apologies and excuses

Vorteile

They allow me to take payments quite easily.

Nachteile

Pretty much everything else is a negative. It's hard to know where to start. To begin, you must know that they disallow the use of used equipment. That means if you're dissatisfied with Clover your equipment is pretty much bricked. You get nothing for it. Oh, and you will be dissatified with them. There are so many annoyances. Their batch is setup for 7pm PST, in the middle of a shift. Their deposits then combine multiple days with no report to know what days are in the deposit. You can't do partial refunds unless you're in their highest tier. I can almost never get a report on the device, I have to login on a computer. It goes on and on. Oh, and forget a "trial period" they don't honor it and won't allow you to return the equipment. Clover is just in it to get your money. They do not care about you as a customer, at all.