Vend Erfahrungen

Vorteile

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

Nachteile

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

Vorteile

Vend has one of the most easy to use cloud point of sale that I have tried and tested over the years. As a business owner, Vend has been useful for my day to day work.

Nachteile

The customer support team is atrocious. I have been trying to speak to someone from the Vend support team since 24th April due to some billing issues that could have been easily resolved in 1 or 2 days. Up until now, the issue is not solved and no one has responded to me on this issue. Speaking to the live chat guy and he kept me waiting for over 3 hours with no reply when he told me that he will be transferring me over to the billing time for assistance. Emails went unanswered and the support team even closed the ticket without giving me a reply or resolution to the problem. I'm not so sure that Vend is a system that caters to the small and medium business owners because we business owners and managers, we don't have all the time in the world to be waiting for your reply and chasing you for answers. I will definitely not recommend that anyone takes up this system unless you think you are ready to work with a support team that does not attend to you when help is needed.

In Betracht gezogene Alternativen

Vorteile

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Nachteile

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved.
2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error.
3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers.
4. This program is very inconsistent.
5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

Vorteile

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Nachteile

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Vorteile

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Nachteile

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

Vorteile

The system is very easy to learn, the report capability is what we like the most, having the ability to run report to analyze the sales and patterns, is very helpful in planning , buying inventory, since it is capable to also hold inventory, to send emails to alert when inventory is low, is amazing, we love the system for our small store.

Nachteile

Not much, we had some issues in the beginning with credit card connectivity, but not for any of the system fault, it was the way our store is set up with our internet, once all that got squared away, the system worked perfect.

Vorteile

We used this for a small retail clothing store. It was managed remotely and easily updated within the shop. It was easy to see analytics for sales

Nachteile

Our CC processor wasn't accepted at the time, so we had to input our credit card sales manually. This was a hassle but was eventually fixed.

Vorteile

Great product for running a retail store! The product works very well and set up is quite easy.

Nachteile

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Vorteile

Vend has a very versatile and flexible workflow, with lots of features and options to work for most any retail scenario your business may face.

Nachteile

With all the features and options, many of them are tucked away in submenus, and therefore provides a steep learning curve if you lack someone to tutor you.

Vorteile

It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

Nachteile

The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

Vorteile

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Nachteile

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?".
For me it is.

Vorteile

Simplicity (or so it seemed), multi-outlet.

Nachteile

It's simple because it doesn't work. We literally have buggy issues every week, and it's been a year of using it. And we're not attempting difficult or creative issues. Very basic retail tils, on hardware recommended by Vend, setup according to their specs. It just constantly has problems. Dropped sales, problems with software, reporting issues... you would think these are our issues (Vend blames everyone but themselves... that's a BIG IF you actually connect with someone from Vend - we've waited 3-4 weeks for a response from a person). Their system is great at auto-response - happy, you're the most important, etc... but never get a call (even when scheduled and agreed).

What do we like least? Constant bugs and ZERO support. Also tired of Vend blaming everything else except themselves (we had no troubles with previous POS before we switched to them, great IT on our end, huge internet package, etc.).

Vorteile

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info.

A big thing is remote login. I can check to see how my employees are doing at any time from any computer. I can also edit any part of my Vend information from any computer.

Nachteile

While Vend recently updated the way one enters product information by reducing the number of screens needed to enter or edit a product, there are still some areas of Vend that could use the same type of update. For example, after I'm finished entering a new product, there should be a button to click on that says "Enter New Product." Instead, I have to go back to the main Product Menu and go through a couple of screens to start entering another product. Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

Vorteile

Neat, simple and easy to use, starter price was competitive. Good inventory management features, which feeds into the POS system, simple reporting and it has the capabilitiy to link to Xero.

Nachteile

I have had similar problems with others, when VEND update or upgrade the program, which seems like every 2 months, it plays havoc with the data inputting and adding new product, and with VEND, it is imperative that you input the data accurately when you add a new product. Plus, they are not good with communicating that they will be doing an upgrade or making changes to tariffs, which might affect the functionality of the program. I have been trialling the system for a year, and I am rather nervous of enabling the xero integration, as it might not be accurate information that is being fed thru.

Vorteile

We've been using the Vend POS system for just over a year and recently upgraded to Vend Ecommerce (integrating our website/online store with our POS system). We're really happy with both systems; the POS is very intuitive and training of our staff, even those without any POS experience, was a breeze. The Ecommerce solution saves us a lot of time and effort (and eliminates the possibility of errors in pricing) as we now only need to enter/ammend product info in one database to keep our records all up to date.

From a service POV Vend's team are fantastic. They respond quickly (usually within a matter of minutes) to any tickets we submit thru their online service center, and the staff always follow up to make sure whatever issues we raised are resolved. When we set up the Ecommerce system, they provided several sessions of personal, live training over the phone and skype which enabled us to create a new website from scratch, even though we had no prior experience in doing so.

Being a cloud based solution also gives us a lot of flexibility - we can process sales or access our backend thru laptops, iPads and even our phones. We also necer need to worry about backing up or losing our data.

Nachteile

Being a standardized solution, the Ecommerce platform doesn't yet have all the features you would get with a custom designed website/online store. However the cost is a small fraction of what you would pay for a customized site.

Vorteile

It has all the bells and whistles when it comes to setting up your retail store. It allows more than one register and many users.

Nachteile

The inventory management was terrible. I had one brick and mortar and an online store and the inventory was constantly off. Also you have to pay extra for customer support if you need to call and solve a problem immediately (register not working during business hours etc.)

Vorteile

Easy to use features, very sleek and clean navigation. Out-of-the-box website design options are plentiful and easy to use. We have the premier technical support package and they are always accessible and helpful.

Nachteile

We wish we could customize our receipt. The customization possibilities are limited in both design elements and reporting. Also wish updating the price of a single item and all its price books could happen in one step.

Vorteile

it's easy to use, has a very small learning curve and the ability to quickly complete many functions in relative short order. The customizability is is pretty good but does have some limitations.

Nachteile

Vend does not always report correct values or numbers, because it it always being updated new glitches and bugs can be introduced causing havoc for your day. I found out that when you close (Delete) an outlet that it deletes all attached reports other than the historical sales, so unless you back them all up they're gone forever, I feel like this is a huge issue for vend as these reports can be vital to have if your subject to audit like we are. While customer service is great I rarely get the answers that i'm needing or a solution for my problem.

Vorteile

Easy to train new employees on the POS. It's integration with Shopify, Deputy and Square. Clean and pro looking (would like to be able to customize it more for my shops character).

Nachteile

I don't like that I have to activate the scanner, it really slows things down. The label making software is not very adjustable, and it makes it difficult for the scanner to read. No pictures for variants.

Vorteile

We had never used a POS system before, so we were a little intimidated by the thought of having to input our inventory. However, the ability to use .csv spreadsheets greatly facilitated the process of copying the inventory from our accounting program.

Nachteile

Vend will occasionally change the format of a page or category unexpectedly: for example, when a product is added or edited there is no longer the choice to add a sales code and a purchase code.

Vorteile

Flexibility and ease of use. Customer support is always helpful. Can input wide range of SKUs and QR codes to customize products that don't have them printed on.

Nachteile

Slightly pricey, needs to be logged out and back in sometimes. Some of the buttons to press could be bigger such as removing an item from order screen.

Vorteile

It was easy to set up the system. It works with our website thru Shopify app. The system is user friendly for the staff, so learning curve is brief.

Nachteile

Not good for tipped services, did not have untaxable sales calculation for first year i used it, does not sync well with QBO, delay in customer service response time.

Vorteile

1. If you have a company that is very busy and its hard to keep track of your stock levels then this pos is a system you need.
2. Searching in Vend is fast, it organizes everything and gives you thee option to create different variants of items which produces results in timely manner; reducing customers wait time.
3. To every business safety is very important and Vend uses the Cloud which is safe, can be used offsite, and allows 24 hour access to all reports every day of the week.
4. It is pretty easy to use, very straight forward like similar sites that I have used and your staff members will be relieved of how user-friendly this is.
5. Stock orders no longer have to be a headache. You can add your suppliers information and when stock is low Vend automatically creates a purchase order and send them off. Now who wouldn't want such a handy feature?

Nachteile

1. When inputting the float and an error was made i found it challenging to change that information.
2. The company I work for also uses Quickbooks and being that these two companies are integrated we were delighted only to find out it can only be combined for US residents only.
3. Its a quite pricey especially for start up companies.

Vorteile

There really was no learning curve. Super easy to put in new products and very easy for my salesmen to use.

Nachteile

Few things that I would like to see: better functions to help organize clients and give my salesmen tasks to contact people. Also, I would like for there to be a way to force entry of the clients name on each sale. (probably just need people who do what they are supposed to do....). Customer service is not accesible by phone and this is sometimes difficult.

Vorteile

Vend has the ability to do almost anything, it just is not intitutive in many ways. Vends inventory entry method worked well. They gave a discount for paying ahead.

Nachteile

Their Layby program(Lay a way)it just was not good. We asked for help and did not get it. Also it would lose sales tickets from time to time. Also the drawer check out did not give all the info you would expect. There were many ways to make things happen and that would confuse people as to how to do something. I think it is good software but just did not fit us as we were at odds with it many days. We never did get it to interface with Quick Books online.