ToucanTech Erfahrungen

Vorteile

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Nachteile

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

In Betracht gezogene Alternativen

Graduway

Warum ToucanTech gewählt wurde

We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.

Gründe für den Wechsel zu ToucanTech

Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs.

Vorteile

The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource.

Nachteile

I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in.

In Betracht gezogene Alternativen

Graduway

Warum ToucanTech gewählt wurde

Raisers Edge was too complex and we only used the basic of the functionality. We felt it was more geared to Universities.

Gründe für den Wechsel zu ToucanTech

It was an all in one crm system which has all the functions we required and is easy to navigate. ToucanTech support and data team were so helpful and continue to support us. We are so pleased we made the move.

Vorteile

Record filter options + galleries interface

Nachteile

Design hub for newsletters is a bit clunky

In Betracht gezogene Alternativen

Graduway

Gründe für den Wechsel zu ToucanTech

Price

Vorteile

I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.

Nachteile

I think the only thing we would like to add is an Instagram feed to our Home page.

In Betracht gezogene Alternativen

Graduway

Gründe für den Wechsel zu ToucanTech

We felt that it was the best option for us, we wanted a website and a database in a single package, it also offered good value for money.

Vorteile

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Nachteile

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

In Betracht gezogene Alternativen

Salesforce Service Cloud

Gründe für den Wechsel zu ToucanTech

ToucanTech was competitively priced, purpose-designed for an organisation like ours and offered a comprehensive solution that was all included for the price. Alternative products were going to be much harder to install and implement; were going to work out more expensive, especially when factoring in the fees for optional modules and support. There was a noticeable difference in terms of how well the product worked from the outset - and the likelihood of having requested modifications implemented - compared to products offered by massive organisations where it felt the proposed solution was an unimportant afterthought compared to their main business in commercial and other markets.

Vorteile

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

Nachteile

The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

Vorteile

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor.
We also love the ease of setting up news items and galleries and sending mass emails.

Nachteile

We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

Vorteile

We have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.

Nachteile

The ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.

In Betracht gezogene Alternativen

Graduway

Warum ToucanTech gewählt wurde

We wanted to be able to offer greater functionality and customisation.

Gründe für den Wechsel zu ToucanTech

It offered the best-looking, most user-friendly, bespoke solution specificially for alumi and fundraising, which is exactly what we were looking for.

Vorteile

Database management and growth. Enabling us to utilise content to attract our community to engage with us further. A virtuous circle.

Nachteile

Some of the user journeys could be further refined but I know the product team work continually on this with new improvements all the time.

In Betracht gezogene Alternativen

Graduway

Gründe für den Wechsel zu ToucanTech

Toucantech more suites to our community. Kore personalisation options in design.

Vorteile

Ease of use to migrate and deploy the tool

Nachteile

I find some of the configuration pages ambiguous

Vorteile

Toucan Tech is very user friendly and has been designed with School use in mind - which is fantastic!
Data entry is straight forward. Emails can be designed by template or you can create your own and the fundraising function is superb.

Nachteile

We have not found too many complications. It can be frustrating having to enter the same address multiple times when adding details of a family.

Vorteile

I find the ToucanTech system to be very easy to use compared to previous databases. It was a fairly easy transition of moving our data across – the data team are very knowledgeable and helpful.
I enjoy using the system!

Nachteile

The system can run slowly at times. I have had different features not work at times but the team always look into it and resolve the issue.

Vorteile

Easy to use and personalise, great customer support.

Nachteile

Currently only accepts small image size uploads, but feedback has been noted by Support Team.

In Betracht gezogene Alternativen

Graduway

Gründe für den Wechsel zu ToucanTech

Toucan Tech has a more UK centric customer base which is beneficial to them understanding our needs more.

Vorteile

I have no experience administering a website so was a little daunted at first. However, the training we received was effective and practical. After being shown the features of the site I found it was set up in a logical way that was easy to understand and use. Adding content and news items is very simple and they look great when published. I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy. After the data transfer we were able to send mass email communications to our alumni very easily. The design of the emails is customizable and they look very professional. I also like that we can share our stories straight from the site to our socials.

Nachteile

Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

Vorteile

I like the user friendly platform. I think every organisation has different needs and TT are first class at customer service. We have not used it to the full, but are trying to engage our users and drive traffic to the platform. The database is excellent for segmenting and creating a pipeline.

Nachteile

I do realise that I need to learn more on reporting to present to our board. I would like to see families recognised in the database for fundraising as we work with the family unit.

Vorteile

It's easy to love a great product, it's easier to love ToucanTech because in addition to the amazing product, they offer a second to none service. The team at ToucanTech met us every time we had a question, an issue, or simply wanted to discuss improvements to the platform.

Nachteile

There is really nothing that we do not like about the service or the product which is why we were one of the first international schools to jump on board and continue to be a loyal customer.

Vorteile

The ToucanTech software is engaging from the word go! Its bright, colourful appearance does not betray what lies beneath. The best thing about the software is its intuitive design which make operations simple, straightforward and easy. Almost everything you want to do/find is underpinned by logical thought and programming, so that the user can navigate easily around the software.

Nachteile

I am honestly not sure there is an answer to this question. My whole experience with ToucanTech to date has been positive, from sales, to customer service to to the user end of the software. Although a cost is involved, I would say the value for money and customer care makes this well worth the expenditure.

Vorteile

I love the mass email tool - which allows the creation of attractive emails and analysis of recipients' responsiveness to the content.
I also love the integration of our website with the database.

Nachteile

Ideally I would like some more flexibility about some of the pages on our website, but I can probably achieve this by asking for help with creating some bespoke areas.

Vorteile

As with most state schools every investment is carefully considered for return on investment and as an early adopter of Toucan Tech we are delighted with the added value it has given to our school Development and communication function. It enables us to create specific, targeted comms to specific community segments and to monitor the impact. Customer service is excellent.

Nachteile

As a technophobe I've found parts of it a little more challenging to learn to use but overall delighted with the product.

Vorteile

Over my twelve years experience of schools development and fundraising, Toucan Tech is the first software that I have come across and used that provides a communications and a fundraising capability under the same 'umbrella'.

Toucan Tech is advanced, progressive, and highly responsive to user feedback

Nachteile

Not much not to like. A few niggles to improve on but upgrades coming on stream regularly.

The transfer of data from our old system to Toucan Tech, was more involved and took longer than expected. But Toucan Tech resolved all issues.

Vorteile

Being completely new to working with databases and similarly-based communication systems the most important aspect for me has been the great help from the Support Teams. They are always very willing to help; extremely patient; thoroughly professional and yet friendly and approachable at all times.

Nachteile

Again given my inexperience in this area - and I find it similarly with Mail Chimp as well - I can't set up pages and the like in a way that seems obvious to me. Hence, I find the Support Team vital as I slowly learn what can be done and how to achieve it. Normally, I would have delegated such things to a competent professional. The Toucan Support Team has, with great understanding, taken on this delegated role whenever possible.

Vorteile

Toucan Tech has helped us tale the first step in establishing and managing our alumni community. The software provides an intuitive all-in-one website, membership management, email marketing and event management platform and so far we've only scratched the surface.
There is a helpful and responsive first-line support desk and I've also enjoyed joining the live training sessions with other Toucan Tech clients. Although these sessions are always recorded and available to watch on demand, I enjoy having the opportunity to share experiences and ideas with other customers.

Nachteile

Nothing of note and if there are any issues then the very helpful and responsive first line team are always available to assist.

Vorteile

The integration between database, email communications and a community website where our members can reconnect with one another.

Nachteile

Generally the system is pretty intuitive and very easy to use, the only section I find a little tricky is reporting but this will be because I don't use it often enough to be familiar with it.

Vorteile

The ToucanTech system has been a great help to join all areas of our team together. It means that instead of having to use multiple different providers for our emails, fundraising, events and community records we can have it all in once place with all our donations, records, emails and events all connected together in one place - so we get a full view of our whole community

Nachteile

None - This system has been a huge improvement for our team from our previous product

Vorteile

Intuitive, engaging, connected and modern

Nachteile

Integration remains a problem. This is a universal issue when one migrates data from other systems into a new one. Constituent codes and lables remain 'dirty'.