Nutzerbewertungen im Überblick
Über Salesforce Sales Cloud
Die Salesforce Sales Cloud ist eine On-Demand-CRM-Plattform, die Anwendungen für kleine, mittlere und große Unternehmen mit Fokus auf Vertrieb und Kundenbeziehungen bietet. Diese Salesforce-Plattform verfügt über CRM-Funktionen,...
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- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
tolle Softwarelösung für den Vertrieb
Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.
Vorteile
Ich bin seit mehreren Jahren ein begeisterter Nutzer von Salesforce Sales Cloud. Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.
Nachteile
Der Preis für diese Software ist recht hoch
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Unverzichtbares Tool für den Vertrieb
Mächtiges Tool mit sehr vielen Möglichkeiten
Vorteile
Durch SF habe ich den komplette Überblick an hereinkommenden Leads, Stages der Bearbeitung und Auswertung
Nachteile
Kein möglicher Intergration von Bildern in den Mailverkehr
- Branche: Informationsdienst
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Salesforce Sales Cloud
Vorteile
Die Suche nach Kunden und Adressen ist sehr einfach, auch dass man die Cloud im Browser in mehreren Tabs öffnen kann, ist sehr von Vorteil.
Nachteile
Dass es vielleicht einfacher gemacht werden kann, E-Mails direkt an den Kunden aus der Cloud zu senden.
Die besten Alternativen zu Salesforce Sales Cloud
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Dieses Programm ist eines der besten Programme zum Programmieren
Ich rate allen Programmierern, es zu verwenden
Vorteile
Benutzerfreundlichkeit und Qualität der Leistung
Nachteile
Ich finde an diesem Programm nichts Negatives
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Salesforce als Marktführer
Mit gutem Gewissen weiterzuempfehlen
Vorteile
Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar.
Nachteile
Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Sehr flexibles CRM
Vorteile
Super für folgende Punkte:
Projektstatus wird angezeit
Auslastung des Vertriebsteam mit einem Klick ersichtbar
Marketingkampagnen können relativ einfach und schnell erstellt werden.
Nachteile
Es ist nicht leicht Salesforce zu implementieren. Hierfür sollte man sich Salesforce Berater ins Haus holen.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Salesforce Sales Cloud im Fokus: Eine umfassende Bewertung
Alles in allem bietet die Salesforce Sales Cloud eine leistungsstarke Vertriebslösung mit umfangreichen Funktionen und Möglichkeiten zur Steigerung der Produktivität, allerdings sollte die finanzielle Belastung für Unternehmen berücksichtigt werden.
Vorteile
Die Sales Cloud automatisiert Vertriebsprozesse wie Lead-Management, Opportunity-Verfolgung und Angebotserstellung, was die Produktivität enorm steigern kann
Nachteile
Bei der Salesforce Sales Cloud sind die Kosten nicht zu unterschätzen

- Branche: Verbraucherdienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Salesforce Sales cloud feedback from a professional consultant
Sales cloud is basically helpful for the companies looking to boost the overall sales productivity and pipeline management with clear understanding on leads and opportunity lifecycle.
Vorteile
It is SAAS based application which is best in the market and far ahead from its competitor and available for a fee based on user licenses. It's ease and ability to integrate with external third party application. Standard and custom based APIs. Further web to lead will allow better tracking of its leads.
Nachteile
Salesforce Sales clould is easy for a normal user and even salesforce has got lots of inhouse systems(trailhead) that would help any individual to learn and implement sales cloud in their daily work. Salesforce reporting and dashboards with AI(analytics) is improving a lot better to show and present the statistics in the lot clearer picture to the management.
- Branche: Personalwesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Helpful With Building A Small Business Pipeline
Vorteile
Being able to put all of the opportunity information into Salesforce for tracking.
Nachteile
Starting the implementation has been slower than we'd like because of training on the project.
- Branche: Architektur & Planung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A Great Choice for a Powerful and Adaptable Program
My overall experience is good. I wish I could say it was great, but weighing the pros and cons, there are struggles with this program.
Vorteile
The most potent and adaptable sales platform is Salesforce Sales Cloud. This platform is essential for all shapes and sizes of sales departments, as it is specifically designed with the sales department in mind. We have been using this platform at my company for a very long time and have made numerous adjustments. This platform is mostly used by me for reporting and keeping track of out in the field activities. The procedure of generating reports and accounts is quite easy. I can add the contacts and notes manually, or I can import the list using a data loader. I can state that the customization is ideal for this platform because I have made numerous changes to the contacts and accounts properties.
Nachteile
The full functionality can be difficult for someone who is not that technically inclined. Being a small business owner, the cost is super high on a monthly basis, and can be hard to manage with all other expenses we need to manage. The customer support could be better when it comes to training and questions.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The robust and efficient database facilitates contact with customers
I really appreciate how flexible the system is, as each of our business segments has very specific needs. By deploying our Salesforce administrators and developers on every project, we can provide value to every sales team.
Vorteile
The dashboard is my favorite part of Salesforce Sales Cloud. Its cheery hue helped us forget about the quotas we were supposed to meet. I can also attest to its ease of usage. I was concerned that there would be a lot of fields to fill out, but the system's auto-population feature quickly put my mind at ease.
Nachteile
I wouldn't call it a complaint because every system has its quirks, but Salesforce's slow performance is occasionally frustrating. Given the limitations of our network and the sheer quantity of people using the internet, I suppose it is to be expected.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
AMAZING!
Overall it is a great software and I am quite happy with it
Vorteile
I appreciate Salesforce Sales Cloud for its robust customer relationship management (CRM) features, customizable dashboards, and seamless integration with various business tools. It helps organizations streamline sales processes and improve overall efficiency.
Nachteile
There was really nothing that I did not like
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Enterprise sales management solution
Vorteile
Depth of functionality for different roles, robust automations, lead management insights save a lot of time
Nachteile
The organization is under pressure to cut on software licensing costs, an enterprise solution like Salesforce might be on the chopping block before long!
In Betracht gezogene Alternativen
HubSpot Sales HubGründe für den Wechsel zu Salesforce Sales Cloud
Better core functionality and out of the box integrations. Also tech team familiarity
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Helps as a company create good commercial strategies
It allows you to have real-time reports on each specific client without being expensive. In my organization, I required a system capable of grouping and sectioning each client to know their interests and offer them the best.
Vorteile
I like it because it allows the monitoring of each client individually, so that when creating strategies this solution works as an organizer, manager and organizer for better business processes, I like it because it is not complicated to manage so in financial areas and marketing is positioned as a profitable and sustainable alternative for companies
Nachteile
I have no problems regarding the work procedures in which the employment has been reliable and safe.

- Branche: Programmentwicklung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great for sales and management
It is great! Overall the main tools I used daily were awesome and always found new ways to play with them and use them to my job better. Just some minor glitches.
Vorteile
The main features like the pipeline management and division. All the data of your lead on the main page without having to go in to your lead. The ability to have tabs within the tabs for an easier experience having multiple leads open.
Nachteile
That the task you set up for reminders or calls was not working 40% of the time. 10% of the time the leads did not go off your pipeline after calling them or when you remove them.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
A Game - Changer for Sales Team
Vorteile
There are many factors of salesforce that makes life easy:
1. As it is a cloud based platform, it can be accessed from any part of the world with the help of internet connection.
2. Scalability and customization capabilities of modules.
3. Easy and Intuitive UI.
Nachteile
Several points of Salesforce that haunts us are:
1. It is bit higher on cost when compared to other CRM's in market, which means it is relatively expensive for small businesses and startups.
2. Salesforce has large ecosystem of third party apps, integrating certain apps or legacy systems require additional efforts and resources.
3. There are some issues with customer support response time as it is not quick and experience is lacking.

- Branche: Finanzdienstleistungen
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
The Universal Sale
Would not be able to do my job effectively without it
Vorteile
Salesforce not only can house your entire client base, but also gives you the necessary data on how your sales efforts to suit clients needs have gone, as well as having a proper chain of getting clients to different departments
Nachteile
It can take a while to load, but realistically it does have so much data to house that’s to be expected
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Near Flawless Software
I love this product and what it offers to your sales team and your venue for tracking (current and future) business. I love the salesforce team I worked with to set this product up; from start to finish, they were by my side (and my teams side) to ensure it rolled out as seamless as possible. I love how inclusive the product is of the sales, services and inventory process; everything lives in the database. Moreover, because it is cloud based, you can utilize the software from an ipad while conducting a site visit or working from home and you dont have to worry about backing up the data. Gone are the days of paper files because you can store literally everything (past, present and future) for a particular group/ client/ program within their account. Outside of a few spin off components that need updating, I absolutely love this product!
Vorteile
I recently transitioned out of venues and over to the vendor side of things. However, while in venues (90% of my career) I participated in the implementation of salesforces' product delphi.fdc (latest version) in my last two positions (Director of Events at a country club 2016-2018 and Sales Manager at a Boutique Hotel 2018-2020). While at the Country Club, I completed extensive research reviewing SalesForce against several other standard industry event softwares. SalesForce is the most streamlined and inclusive option available. As a vendor, there are numerous tools that would not apply to my current position however if I was still working in venues, I would be pushing for the delphi.fdc as the best option to prepare teams for their current workload and any curve balls the future may throw their way.
Nachteile
However, there are some spin off components to the software that may still need some work such as meeting matrix. The set up process is lengthy and requires a lot of back log work to ensure old data that is moved over is clean and new habits are in place for your team to ensure the new system remains clean.

- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Salesforce - Marketing & Lead Gen
We are using Salesforce to streamline new business leads and nurture leads into actual sales. We are able to analyze, vet, engage, and track the progress of the new leads we receive from our Facebook lead gen ads. Salesforce integrates directly into Facebook's Business Manager and automatically imports new leads in real-time. We are also able to see the cost per lead acquired and other rich insights from our Facebook and Instagram ad campaigns that get directly populated into our dash.
Vorteile
Salesforce is one of the most powerful and sophisticated CRMs available. The onboarding process and demos with the reps were exceptionally helpful. The reps really took time to understand our CRM needs, our workflow process, and how we can best utilize/adopt Salesforce into our new business department to grow revenue and track progress. The tool is completely customizable and has very advanced marketing integrations within the cloud. The ability to track leads and history (who followed up and when) and add notes and assign leads to specific people makes the entire workflow so much more efficient. It's worth the price tag if you take advantages of the features.
Nachteile
We wish the marketing cloud add on wasn't so expensive. There are many tools available that offer the same features such as Sprout Social and Hubspot. However, the price was a little steep for the $6,000. I also wish pricing was a bit more transparent. The discounts and contract lengths have been very inconsistent in our experience.
In Betracht gezogene Alternativen
Zoho CRMWarum Salesforce Sales Cloud gewählt wurde
Much more advanced features for large scale lead gen needs.Zuvor genutzte Software
HubSpot Marketing HubGründe für den Wechsel zu Salesforce Sales Cloud
Great reviews and exceptional customer service/reps.- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Salesforce: A user-friendly CRM System
The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!
Vorteile
The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!
Nachteile
It is hard for me to dislike Salesforce. I appreciate the fact that we were able to get the nonprofit discount. Also we were able to use the 10 free licenses since we have 10 employees!
I would say the only thing is that I look forward to seeing how Salesforce will continue to grow and evolve and offer other packages to improve the CRM experience. Currently I have not ran into any problems.

- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
It does it all
SF is the tool to have. It's already an amazing platform but continues to grow. SF continually invests in new products that enhance the features already available and continually rolls out updates with 3 major releases per year. Like any technology, it's consistently improving but they are already a leader and mainstay in this space.
Vorteile
Most people believe SF to be a CRM and while that is true, it's much more than that. It's a platform that leverages the technology of the CRM and is so easily customized that it can manage your entire business. This is the next generation of technology for every business need.
Nachteile
While the capabilities are nearly endless, not everything is offered out of the box. SF offers a lot of different products and has an extensive community of 3rd party app providers that allow for additional functionality that can be installed. Some of these products are free while others are paid beyond the initial licensing purchase through SF.
In Betracht gezogene Alternativen
Dynamics 365Zuvor genutzte Software
Dynamics 365Gründe für den Wechsel zu Salesforce Sales Cloud
The features that SF offers and the ease of customization make it the leader.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Saleforce is invaluable, if configured and used correctly
It is an essential tool for medium to enterprise businesses, but it has to be designed well from the beginning. Implemented properly, the executive team, operations, sales leadership, inside sales, direct sales, marketing, and more will benefit.
Vorteile
HIGHLY customizable. All data fields can be pulled into reporting/dashboards. To implement properly, you have to reverse-engineer what metrics are important to your business. Once you have a comprehensive understanding of the reporting that you want to see then you can build fields, pick-lists, radio buttons, etc so you capture all relevant data. The beauty is that you are not at all limited to the out-of-the-box configuration (which is good, but generic). In the past I have built in lead sources and ROI, appointment setting quality grading, commission reporting, stack ranking, and many other highly customized reports. Start with the end in mind and then find a good implementation partner who can execute on your plan.
Nachteile
Cost and support at the lower levels. Unless you have (pay for) their premium support, their customer service is not quick to act.
In Betracht gezogene Alternativen
SugarCRMWarum Salesforce Sales Cloud gewählt wurde
We had not purchased software assurance, and to buy a new box and upgrade, versus moving to the Cloud with all of the associated benefits, was a no-brainer.Zuvor genutzte Software
Dynamics 365Gründe für den Wechsel zu Salesforce Sales Cloud
It is far and away the leader. The insight provided is critical to effectively managing a business.- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
Disappointing solution offering poor value for money and disappointing customer experience
Unfortunately our experience has felt like a bait and switch. The support was amazing and reassuring during the sales process. Once the contract was signed this changed to radio silence. This was especially true once we expressed that the solution did not meet our needs. We found an alternative solution offering substantially better value for money and better functionality and never implemented the salesforce solution. They will not allow us to get out of our contract and this will end up being a >$30,000 mistake. They are completely unresponsive and, as a small business, there’s nothing we can do.
They do not seem to care about us or our business. As a small business we are looking for a true partner that has empathy for our needs. Salesforce seem to care only for their own interests. Partnership and support has been lacking. Fortunately our new provider is highly customer focused and committed to our success.
Although Salesforce could have been an option for us in the future, their shortsighted approach and poor customer service means they’ve lost us for good.
All we can do is warn people to be very careful before signing a contract - you will not get out no matter what so be sure it’s what you want/need.
Vorteile
Highly modular and customizable allowing potentially large breadth of application (in theory).
Nachteile
Clunky and not a particularly modern or pleasing interface to use. Very much uses a “sales funnel” approach which is not particularly helpful/relevant when coupled with the health cloud functionality for managing patients which is what we had hoped to use it for.
Although we rapidly realized the solution would not meet our needs and we never even went live with implementing the solution, we are tethered to a 3 year commitment they will not allow us out of.

- Branche: Öffentlichkeitsarbeit und Kommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great CRM platform, but not always worth Salesforce's continually increasing licensing costs
We used Salesforce to be our CRM and Professional Services Automation (PSA) system. We custom-built the PSA, but the CRM piece was mostly Salesforce out-of-the-box.
Ultimately, if you can figure how to keep your licensing and other add-in costs in check, then Salesforce can be the right tool for you. Otherwise, you may find what we found, which is that Salesforce's continual cost increases eventually cause the platform to lose its ROI. We ultimately switched from Salesforce to Microsoft Dynamics 365 after Salesforce continually and forcibly raised their costs beyond our ROI threshold. The system was functionally fine, but the annual costs had simply become too much.
Vorteile
As a CRM platform, it's everything you could ask for. Also, its AppStore is top notch. From a functionality perspective, you cannot go wrong with Salesforce. Also, as one of the biggest and most widespread platforms, there are plenty of Salesforce resources out there, so there is no shortage of help available should you need it. If you are a small non-profit particularly, Salesforce can be an incredible resource as your first 10 licenses are free (as long as you qualify as a non-profit with Salesforce)
Nachteile
If you are a for-profit firm, be aware that Salesforce builds in an annual 7% licensing cost increase into it's contracts. As a result, you will be continually negotiating and re-negotiating with them to keep licensing costs reasonable. Even then, Salesforce will continually look to increase your spend with them. Their sales teams/account managers can be very aggressive and a lot of things you may want or need will cost you extra. They're also continually rotating their account managers. This can be very frustrating as a customer because just when you feel that you've built a good relationship with your account manager, Salesforce will switch people on you and then you have to work to rebuild a new relationship.

- Branche: Logistik & Lieferkette
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Top-Shelf and Well-Worth the Price
I have had fantastic experiences with sf.com in several capacities including as sales manager and a front-line revenue producer (hunter). The software is very intuitive so tracking appointments, birthdays of clients, last conversations had (and all other last activities) can not only be saved but can be set up with a time stamp/alarm for follow-up. As a direct sales contributor, sf.com was the only tool I needed to be successful and is comprehensive in its ability to keep an eye on the business. All quotations can be done through the software and the metrics from each quote go into "the system" so that pipeline reports by sales person, group, region, or entire company can be seen and used as a management tool. Literally, I could go on and on about all the benefits of the software. If used properly any sales person should see increased revenue from adding this software as it is a time-safer and organizer.
Vorteile
Packs a punch in features that can be turned on and turned off as needed when business trends and sales needs change. Worth the price as a stand-alone sales CRM and sales tool for a small business with just a handful of reps while at the same time being equally effective as a platform for a company with 1000+ sales people that want integration between multiple departments. Excellent security against both outside and inside threats and manipulation. User definition fields so numerous that it allows for unique user roles for every employee on the system if desired.
Nachteile
Like most software tools, sf.com has a learning curve and there will be some in the company that are resistant to the change. If those people are not pushed and required to use the system completely it detracts from the overall benefit of the software.
The software is more expensive than its competitors - many times significantly more expensive. Also the packages start at the price for 5 users so if you are a small business with yourself and two employees, you will pay for 5 users even though you may only need 2 or 3 users.