Nutzerbewertungen im Überblick
Über Deel
Deel ist eine cloudbasierte Gehaltsabrechnungs- und Compliance-Software, die die internationale Personaleinstellung für Unternehmen jeder Größe vereinfacht. Mit automatisiertem Onboarding, Gehaltsabrechnung und Compliance können...
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- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Keinen Support oder Ansprechpartner
Unflexibel, langsame und unprofessionell.
Vorteile
Im Moment wirklich nichts, das Onboarding ist kompliziert, es werden z.B. Vorder- und Rückseite vom AHV Ausweis verlangt obwohl die Rückseite bei allen glecih ist.
Nachteile
Das es auch wenn es brennt keine Ansprechpartner gibt. Alles dauert ewig, support ist ein Bot der immer nur die gleichen unnützen FAQ anzeigt. Keine Hilfe oder wirklicher Support während dem Onboarding. Ev. ändert sich das noch. Die Antworten und das Verhalten der Mitarbeiter, sogar nach einer Escalationen sind sehr unprofessionell. Es musste eigentlich nur ein bestehender Vertrag über deel neu abgeschlossen werden, leider war deel bis heute nicht in der Lage die Konditionen aus dem bestehenden Vertrag die mehrfach mitgeteilt wurden im Vertrag abzubilden dafür sind wiedersprüchliche Klauseln auch im 3. Versuch immer noch vorhanden.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Deel is easy to use
Overall, Deel has been a valuable tool for managing international payroll and compliance, significantly reducing administrative burden and ensuring accuracy and compliance with local regulations.
Vorteile
Deel provides a seamless and intuitive user experience. The platform is designed to simplify complex payroll and compliance processes, making it accessible even for those without extensive HR experience. The support team is responsive and helpful, which enhances the overall usability of the software.
Nachteile
While Deel offers many features, the occasional technical glitches can disrupt workflows. Additionally, some advanced functionalities might require a learning curve for new users.
Antwort von Deel
Hi Simón,
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We hear you about your occasional technical concerns about our platform. Please know that we're constantly working to improve our service and hope to exceed your expectations in the future.
Best,
Deel Team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Amazing and very easy to use
I love it, very easy to use and I can use my money immediately through the cards.
Vorteile
I liked the possibility of being able to use my money through the virtual or physical card without having to pass it to my bank and the support for any questions I have is excellent.
Nachteile
Only with the card that it cannot be used to buy cryptocurrencies and that it cannot be used to withdraw cash.
Antwort von Deel
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us!
Best,
Deel
Die besten Alternativen zu Deel
- Branche: Kunst & Handwerk
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Deel review
Vorteile
It is a good app, and little bit helpful also
Nachteile
Very complex to work with, may be because I used for the first time?
Antwort von Deel
Dear Sofin,
We appreciate you sharing your concerns Capterra. We apologize for any disappointment caused.
Your feedback guides our improvements, and we're actively addressing the issues you've raised.
To gather more insights and ensure a better experience in the future, could we schedule a call? Please use https://cal.com/team/deel-support-team/reviews-complaints-g2.
Thank you for helping us enhance Deel services.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Efficiency in using Deel
Vorteile
I like how easy and convenient Deel payment is to use. It allows me to securely receive payments from clients all over the world with just a few clicks. The value of Deel for someone working at home is that it simplifies the payment process, saves time, and provides peace of mind knowing that transactions are secure.
Nachteile
One thing I dislike about Deel is that their fees can be higher compared to other payment platforms. Additionally, the withdrawal process can sometimes take longer than expected, causing delays in receiving funds. The platform's customer service can also be slow to respond to inquiries or issues, which can be frustrating for users. Overall, while Deel offers convenience, there are some drawbacks that can impact the overall user experience.
- Branche: Telekommunikation
- Unternehmensgröße: Selbstständig
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to withdraw money
I like Deel. It is better than my previous product.
Vorteile
Good integration with Wise and Visa/Mastercard.
Nachteile
It would be nice if Deel can issue card in my country.
Antwort von Deel
Hi Roman!
We truly appreciate your review as we strive for excellence. We want to improve your experience and make it perfect. Your opinion matters a lot to us, and we’d love the opportunity to address any concerns you might have.
Please feel free to schedule a 15-minute call with one of our experts at https://cal.com/team/deel-support-team/reviews-complaints-g2.
We’re here to listen and ensure your experience is nothing short of perfect!
Best,
Deel
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
BEST EVER. They need to inprove in some things, but they are greate.
GREATE PRODUCT!!!! They are the best payment rollway I have use
Vorteile
Fast, easy and afordable, with good support and great side advantages.
Nachteile
Customer support is a little bit slow, but not that much.
Antwort von Deel
Hi Juan,
Thank you for taking the time to share your positive experience with our customer support team. We are thrilled to hear that you had a great experience with us and that we were able to provide you with quick and helpful responses. We appreciate your feedback and look forward to continuing to provide you with excellent support in the future. Thank you for choosing our service!
Best,
Deel Team
- Branche: Personalwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Awesome app!
Everything is excellent and I feel sage and secure
Vorteile
I like everything of deel, its an easy wsy to get my money safe and withdraw it into my account
Nachteile
I don’t have nothing I dont like, I like everything from deel
Antwort von Deel
Hi,
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us!
The Deel Team.
- Branche: Verbraucherdienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Deel first month review
it was a good experience, an easy platform to use and simple to set up, with an awesome support team as well.
Vorteile
The simplicity and how fast they are to process stuff like my documentation or my application for their card.
Nachteile
I think they don't have different languages available on their website like natively or at least I couldn't find that setting, so if you don't know English you will have to translate the website with your web browser, and with that sometimes translations are not accurate.
- Branche: Übersetzung und Lokalisierung
- Unternehmensgröße: 10.000+ Mitarbeiter
- Monatlich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Personal Review
I am a new user and I would like to move recieve payments on Deel and use them on Binance. It was the main thing that made me request the card.
Vorteile
A new way of recieving payments for the job I do.
Nachteile
When I requested the card I read that it was the most convinient way to get paid in Argentina and then, when I tried to add the card to Binance, Binance did not accept the card saying it is not supported for Argentina.
Antwort von Deel
Hi there,
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us!
For better information about withdrawals, you can visit our community here: https://community.deel.com
Best,
The Deel Team
- Branche: Gastgewerbe
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Recommended
I have not too much using the product however has been a great experience
Vorteile
The fast you can get the money, and the many was for you to withdraw it
Nachteile
n/a I really like it, I don’t thinks that is an system that need something
Antwort von Deel
Hi Nayeli,
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed using Deel. Your feedback means a lot to us!
Best,
Deel Team
- Branche: Design
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Managing My International Team with Deel
My experience with Deel was largely positive, providing an efficient solution for managing international payments. The platform excelled in handling various tasks, although improvements in the report section would enhance the user experience.
Vorteile
Deel offers an intuitive interface with features tailored to international payments, such as handling multiple currencies and automating compliance. The real-time tracking and invoice management greatly simplified transactions.
Nachteile
The report section in Deel lacked customization and was cumbersome to use, making extracting specific data time-consuming. Improving this feature would be beneficial.
Antwort von Deel
Hey!
Thank you for your kind words and for taking the time to leave your feedback. We're committed to providing excellent services and appreciate your feedback.
Regards,
The Deel Team.
- Branche: Computerspiele
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great Experience with Deel
Very good experience so far. Every issue I had was solved and they are all the time offering help and support.
Vorteile
Amazing support, from your account executive to the [sensitive content hidden] team you always get a fast response from Deel. I have to say that usually they answer between the next 2 hours of my email even with minor issues.
The platform es very easy to use and has a lot of data and different usages.
Good cost compare to other vendors
Nachteile
The only con would be if you come from a vendor that does everything for you, you'll need to get use to do it yourselve. Deel is a selfe service tool that allows you to have full control of everything but it that a little more work at the beggining
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Quick local bank transfer
Its really good, i use its mobile progressive app which helps in doing all the work without laptop
Vorteile
- Quick local bank transfer
- Ease of use
- mobile responsiveness
Nachteile
Exchange fees which deels charges even when provider fees is 0% with local bank withdrawal , Deel charges exchange fees of 2% of withdrawal amount
Antwort von Deel
Hi Jatin,
We truly appreciate your review on Capterra as we strive for excellence. We want to improve your experience and make it exceptional. Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have.
Please feel free to schedule a 15-minute call with one of our experts at https://cal.com/team/deel-support-team/reviews-complaints-g2. This will help us improve your so far good experience and make it perfect next time.
We're here to listen and ensure your experience is nothing short of perfect!
Best,
Deel
- Branche: Personalwesen
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Using Deel, streamline global hiring and payroll
Any organization that employs foreign freelancers, contractors, or gig workers should strongly consider using Deel. For the majority of businesses, the advantages of having a single, streamlined solution for international payments and contracts will almost probably outweigh the relatively slight disadvantages. Businesses and contractors alike obtain the tools, direction, and certainty they need to expand and operate cooperatively across borders with Deel.
Vorteile
Deel streamlines and makes onboarding new international contractors simple. Through Deel's user-friendly platform, tasks that once took weeks to accomplish, such as opening local bank accounts, completing tax forms, and creating contracts, may now be finished in a matter of minutes. Contractors start operating rapidly so they can begin adding value right away. The quick and simple onboarding process also increases the likelihood that contractors would want to stay on board with the company.
Nachteile
Although Deel offers a complete solution for managing contractors around the world, the platform has little flexibility for companies that need customization outside of the built-in features and processes. Deel may not give the flexibility to fully configure the software to fit the precise compliance, payroll, or reporting demands of businesses with very specific requirements. Deel is best suited for companies who are happy to use the majority of its core features without having to considerably customize the platform.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Like buying a car, everything is nice till the sale point, from there it's a disaster
BAD BAD BAD Really bad. Signing up was a pleasure, the pitch sounded perfect, the idea itself is overdue and the promises that were made gave me confidence that this was the best possible solution. Firstly, they charge a calendar monthly service fee no matter when you joined, I joined on the 21st so I still paid in FULL for that month despite getting NO service and no paychecks. Had they disclosed that I would have waited till the first of the next month to join.
Their customer service is a non existing joke, they no longer respond at all to my inquiries. The first time I tried to speak to them my message was - "hey, is there a phone number for support?", as I wanted to speak to someone on the phone. Their response was that a ticket was submitted and I will get a response in about 3 days via email....all I asked was if they had a phone number or not...After hours of frustration they PROMISED a supervisor would call me to help, no one ever called.
Now, I have a CRITICAL issue with my employee, he got paid his first paycheck no issue, but his next paycheck was due a week ago and never showed up, there is actually a paystub on the Deel platform showing that he got paid on time, but the money was never transferred to his bank. I'm sure these things happen, that's just life, problem is there is NO ONE to speak to, they have not been answering chats in over 4 days, no response at all, no one to email (I tried, got no response) , and they have no phone number...so here we are.
Vorteile
I only liked the ideas it promised to do, as it turned out to be a nightmare there is unfortunately nothing left to like.
Nachteile
The (lack of) support, very little control over salary, many default options that should not work for most businesses, just one healthcare plan which is mediocre and uncompetitive. The part to least like is simply not getting paid, seeing a pay stub that claims you were paid but nothing to show for in the bank and not a single possibility to communicate with a human about your issue. Also they will charge you a full monthly fee by calendar month no matter what (so you will pay the same for 1 day of service or 30)
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Deel Review
Vorteile
What I like most about Deel is its user-friendly interface and comprehensive features that simplify the process of managing global payroll and compliance. Deel offers a seamless experience for both employers and contractors, providing clear, straightforward processes for onboarding, payments, and compliance tracking. The platform's ability to handle multiple currencies and its integration with local tax regulations is particularly impressive, making it much easier to manage international teams. Additionally, the responsive customer support and the detailed knowledge base are valuable resources that enhance the overall user experience.
Nachteile
One aspect of Deel that I found less favorable is the occasional complexity in navigating certain features, especially for first-time users. While the platform is generally intuitive, some specific functionalities could benefit from more streamlined workflows and clearer instructions. Additionally, the pricing structure, although justified by the range of services offered, might be considered on the higher side for smaller businesses or startups. There can also be occasional delays in customer support response times, which can be challenging when urgent issues arise.
Antwort von Deel
Hi Reeves!
Thank you for taking the time to leave a positive review! We're delighted to hear that you enjoyed communicating with our Support team!
Regards,
Deel Team
- Branche: Vermögensverwaltung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Amazing product
Vorteile
I'm a remote worker, and Deel is (almost) everything I could ask for. It's one of those tools that have a clear objective, and achieve it very effectively. My employer doesn't have to worry about how to pay me, and I can access and withdraw my money instantly and without hassle. I like the amount of options it gives me in one platform. I can access perks (which I'm currently using), I have a debit card that I can use without having to withdraw the money to my bank
Nachteile
I don't like the fact that we can't access physical cards. Some of us remote workers are digital nomads, or in my case for example, I travel a lot and work from neighbouring countries. It would be very helpful for me to have a physical card directly from Deel, because it's untenable to open a bank account for each country I visit. In my country of origin I'm experiencing very strong restrictions to banking, so it's difficult for me to even use my own banks in foreign countries.Another thing I don't like is the lack of options of crypto withdrawal. Coinbase is closing my account next month solely because of the fact that I'm from Argentina.
Antwort von Deel
Hi there,
Thank you for your kind words and for taking the time to leave your feedback. We're delighted to hear that you enjoyed using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future.
Best,
Deel Team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Never have to worry about our international workforce
Their CS team is the best. Periodically, they make sure to check in with us to see if there are any ways they can improve or assist. They will also make sure that we're aware of new useful feature or tool. Whenever we have a question, they make sure to respond asap and help us out.
Vorteile
What I like most about Deel is that they make sure you are compliant in every location you'd like to employ in. Whether there are policy changes in existing contracts, or you'd like to hire in a new country, I can count on their expertise and advise to make solid decisions about expanding our workforce.
Nachteile
I wish we could integrate Deel with our US HR system, to pull in the information straight to Gusto for example.
Antwort von Deel
Hi there,
Thank you for taking the time to share your positive experience with our platform and customer service team. We are delighted to hear that you found our platform easy and convenient to use and that our support team was able to provide you with the assistance you needed. We appreciate your feedback and look forward to continuing to provide you with excellent service. Thank you for choosing Deel!
Best,
Deel Team
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Streamlined Global Hiring and Payroll Made Easy with Deel
It has significantly reduced the time and effort required for our international hiring and payroll management, allowing us to focus on what matters most - our business.
Vorteile
Deel has truly simplified international hiring for my business. Its platform offers seamless compliance and management in over 150 countries, making it easy to hire talent from around the world without the hassle of setting up foreign entities. I particularly appreciate the localized legal contracts and the user-friendly interface.
Nachteile
While Deel has greatly improved our global hiring processes, there were times when I felt customer support could have been more responsive.
Antwort von Deel
Hey there,
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future.
Best,
Deel Team
- Branche: Grundschul- & Sekundarbildung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Deel review
All in all, I am quite satisfied with the Deel as a product. It works very well and is easy to use.
Vorteile
Deel is simple to use. Its features are easily accesible, and they work flawlessly. The payment is always received on time and is the correct amount.
Nachteile
Most of the deel features are excellent; however, in my opinion, the only downside is the recently introduced authorization because it takes too much time and is a bit complicated.
Antwort von Deel
Hello,
Thank you very much for your positive review! We're happy to hear you've been having a satisfying experience with our product.
We wish to provide you with the best possible experience, so if you have any questions about the authorization, please contact our Support team, it is always our pleasure to help.
Thank you very much for choosing Deel!
Best,
Deel Team
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Deel Administrator at Start Up
I've had a great experience using Deel. It allows our company to hire employees all over the world.
Vorteile
I like the customer service. The live chat function is very useful and all the customer service reps are extremely informative, professional, and helpful. Our account managers are also great and always available.
Nachteile
I'd like there to be a way to put in a contract details and see how much the total cost is with the breakdown for that specific person/role. I think it would also be helpful for Deel customer service/HR experts to meet with employees/contractors along with a member of our HR company. There are times that our wires are crossed.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Ability to Manage Offshore Contractors with Ease
I have not only been extremely happy with the platform but my rep has been the biggest help! I work with [sensitive content hidden] and she is ALWAYS there to help me through roadblocks or to answer any questions. It's truly been a pleasure to have her on my side.
Vorteile
Deel is crucial to the management of our offshore team. It's refreshing to know that we have compliance documents auto-populated for each country and that takes the worry off our plate. It's easy to pay our team, record time off, adjust contracts, add additional contractors, etc. Overall very happy with this platform and highly recommend!
Nachteile
When updating a contractors pay you have to terminate the contract and start a new one - I would love to see improvement here. It would be extremely beneficial to update a contract without the hassle of ending the contract, paying the contractor off cycle then starting a new one.
- Branche: Hochschulbildung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Deel experience
Excellent cooperation, support, understanding when i am late in repayment…
Vorteile
Great support and understanding in every issue.
Nachteile
Everything is great for now, i don’t have nothing bad to say
Antwort von Deel
Hi Jelena,
We have seen your Capterra review and appreciate your feedback.
You did not provide any hate comments or what you did not like about Deel, but you gave us 4 stars. For this, we just wanted to ask if you are free to share more details of your review. We can communicate this through a phone call, and you are welcome to schedule a call with us by using this link for us to assist you with any other issues you may have. If you can provide me with your availability hours, I can contact you by phone as well.
We would love to turn around your score and earn those 5 stars. 🙌️
Best regards,
Deel Team
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Takes the burden off employers to hire globally!
I have had a great experience with Deel and it has allowed me to expand our talent across the world without putting a burden on me and my team. I can easily get any information I need from them and [sensitive content hidden] who I work with are wonderful!!
Vorteile
I love the ease of use with Deel and the resources that have to make sure we understand what our employer costs are, and what the requirements are in each country. The support/client success team we have as well are the most responsive I have ever seen, and are so friendly, intelligent, and helpful.
Nachteile
It is quite costly when we wish we could hire more people globally but have to keep out budget into account.
Antwort von Deel
Hey there,
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future.
Best,
Deel Team
