Humanity Erfahrungen

Vorteile

Very very easy to use. Everything that you need is right there in front of you. You don’t have to navigate thru tons of pages and links to get where you need to go. It’s basic and not over complicated which is what you want on a time clock program. It has never crashed on me.

Nachteile

The ONLY thing that I have to say that’s negative is that sometimes when I clock out, the app will freeze up or lag for a few seconds. After a few seconds it’ll catch up with itself and do what it’s supposed to do.

Vorteile

Humanity is a very user friendly software that allows you to check your schedule, track your hours and check the PTO available balance. My favorite features of this software is the time availability feature, this specific feature allowed me to choose my hours of availability as at that time I was going to school and working at the same time . Also, one features that I used a lot was the request to change shifts and being able to view the manager assigned for my shift. Both of these features smooth the processes at work and allowed me to balance my student and professional life.

Nachteile

Besides the high quality of some features, the features that allows you to check the PTO available balance never showed the correct amount of PTO and it was hard to keep track of it when asking for permission to take time off. While I used the software, there were some malfunction with the scheduling but this ight have been due to the person assigned of schedules in my previous employer.

Vorteile

From a IT standpoint, Humanity is good scheduling app. It has a few issues from time to time, for overall satisfied with the application.

Nachteile

However, their service client is horrible. We have been with Humanity over 5 years now. And we so unsatisfied with the service that we looking at our options. They literally take you for granted as a customer and never get back to you. You have to run after them constantly and hope to get an answer. When they promise to get back to you, they don’t or tell you they sent you an email, which you of course never received.

For example, we had a new request regarding a service that they advised on their app (payroll integration). When we went forward with the change, they never got back to us. After multiple follow-ups on our end, they tell us our request is ‘’not a priority for them’’ - for a service THEY advertise. When we complained, they told us they would be getting back to us the following week. That was Nov 2018. We are Jan 2019, and I have let you receive a proper follow-up even after my multiple attempts.

The app is not worth the service. I would recommend another one.

Vorteile

Love the fact that we do not need to email details for each repeating shift. And since the software is based on one's availability, you can book, ideally, based on that info.

Nachteile

That it does not have a "request a booking" feature. You can only book staff through the software based on their availability which cannot always be trusted.

Vorteile

I like the app (Humanity 01) usability and ease to clock-in and clock-out.

Nachteile

The software in general is cumbersome and a bit confusing. There are two apps, and the old version seems to work better for my needs. The new app seems to be specific to those who have different "shifts" each day. This seems great for those who need that option, but takes the simplicity away.

Vorteile

This software is used by Loft 310 in the entertainment district where I worked with executive chef . I liked the ability to check and confirm shifts while being able to keep track of my hours

Nachteile

What I don't like about this app is that there are some functions like messaging co workers, you cannot do. You have to log into the website. If they were able to combine all functions through the app itself, I would have no complaints

Vorteile

Shifts posted and picked up quickly by staff that have notifications set on their phones. Easy clock in process.

Nachteile

On the app there is an option to add notes to your time schedule about missed lunch, or overtime for example. Unfortunately you have to be clocked in to be able to do it and many staff forget and have to ask an admin to add the note after the fact.

Vorteile

It is so easy to use! Adding new employees is a breeze and uploading schedules is even easier! It can be sent right to the employees email and or cell phone so they always have access to their schedule.

Nachteile

I love everything about humanity. If I had to think of one thing I dislike I dislike it, it would probably be something as irrelevant as I wish it would save my log in information so I don't have to type it in everytime. This is seriously the best software!

Vorteile

easy to use; lower cost; fantastic customer support; great value; robust; flexible

Nachteile

Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.

Vorteile

Price
Flexibility
Options

Nachteile

Complex. Took me three tries to get it implemented they way I needed, but my use case may be unusual.

Vorteile

My favorite thing about Humanity is that it is incredibly easy to view and handle shifts without actually having to talk to a boss in-person. This streamlines this process, saving time for both supervisors and employees. Additionally, it has a simple and intuitive user interface and I was able to pick up most of the features without any in-depth training within several weeks. I also like that it automatically reminds you that you have a shift coming up a day before and an hour before the shift starts, thus making sure that employees are less likely to miss or be late to shifts.

Nachteile

The process of trading shifts is difficult, and especially difficult on the mobile app. Additionally, configuring availability hours takes a long time, however this only needs to be done once, unless availability changes regularly. The mobile app is also hard to navigate, as some of the icons can get confusing, however you won't need to do much more than clock in and out using the app - the rest can be done easily on a computer.

Vorteile

Humanity is a very easy to use program. To start off, the time availability function is very useful in scheduling. I was able to go day-by-day and show my hours of availability. This assures that you will not get scheduled on times you are not available.

Humanity also has a great layout that is simple and easy to use. It shows your upcoming shifts for the next Week, Two Weeks, and Month depending on your selection. It is a great way to visualize upcoming shifts.

Lastly, the shift trading function is invaluable. You can either drop a shift, which means that another employee has the option to pick it up, or trade. When you trade, Humanity automatically swaps your shifts. It is very easy to use and has great functionality.

Nachteile

One of my only qualms with Humanity is logging in. Often during log-in, it requires me to input my password a second or third time. I have a long password so this can get very infuriating at times when I know I input my password correctly. Other than than, Humanity has been a great program for me to use.

Vorteile

Visually, we can see who is where. We are never short a staff member in our areas of essential service due to oversight. The filters make it easy to ensure we have the right people in the right roles.
Training modules have made it helpful to ensure everyone is on the same page for certain crucial information.
Most of all, our large roster of on-call staff are easily able to pick up shifts and populate our schedule gaps in real time. Availability tools make it easy for them to be more transparent, and add a level of accountability which has been helpful for management.

Nachteile

Some of the default settings have been difficult to figure out or work around. If I open up a shift for, say, 3 on-call staffers to fill, but then need to change the hours on one, it can end up changing all three. What started as a convenient short cut becomes a messy fix. That said, customer service and live chat go a long way in fixing sticky problems quickly.

Vorteile

Robust features closely match my needs for a comprehensive, one-stop service.

Nachteile

Work units report doesn't allow the shift title, notes, or remote site. I have to manually merge WU and custom reports (shifts scheduled) for each employee, which is very time-consumming.

If I can add a second complaint, I really need to be able to avoid having the system label my contractors as employees.

Vorteile

Automatically schedules employees with rotating shifts. Able to set rules that apply only to your organization. For example, my employees cannot be scheduled 2 shifts within 8 hours of each other and they cannot work more than five consecutive days without a day off.
The support is great. When using their chat support, if you do not respond, your session does not end. You will be sent an email with any updates on your question/problem. This is a huge plus for me as I get pulled away from my desk often.
Employees can request vacations and personal days, and can also request to swap shifts with another employee through the software. This can be set to require approval.

Nachteile

Not a deal breaker for me, but unable to put OFF on days an employee is not scheduled.
For Week mode, unable to remove the employee title from the schedule. Again, not a deal breaker.

Vorteile

Been using Humanity for over 4 years, since when it was Shiftplanning and it's been exteremely beneficial to tracking Leave and Sick days. Our larger HR program only manages PTO but does not have visibility across teams to see who else is off, so Humanity's calendar allows all of our teams to see who else is off before requesting time off, so that we ensure we have sufficient coverage for our phone operations. The ability to easily manually enter or approve time off requests, create and publish schedules is fantastic. Highly recommended!

Nachteile

I wish there was a way to have automatic approval of leave request depending on how many other people are off on a given day without having to go in and manually approve.

Vorteile

inexpensive, well sited

Nachteile

It does not come from a management perspective, but rather from an HR one. Alerts are lacking. Shift management display (as a manager, my primary (over 90%) display) is clunky and quite often uninformative.

Vorteile

Ease of use. FANTASTIC customer support! All of our staff from Executive Director to seasonal staff love it.

Nachteile

payroll. I need to be able to export payroll that is accurate down to the penny. This system still rounds due to the hours worked being calculated past the first 2 decimals.

Vorteile

It's inexpensive and the mobile apps makes shift changes and reminders much more convenient.

Nachteile

Clunky. Customer support is inconsistent. Usually I have to wait several hours for a call back or chat response.

Vorteile

Best customer service - hands down

Nachteile

The fact that we've long been promised the ability to share employees between multiple locations, and the ability to post a single message from the parent account to trickle down to ALL employees without the need of signing into each individual account.

Vorteile

Ease of use and functionality. The staff is pretty responsive and there are a good amount of online resources. The app works flawlessly and the desktop version is very intuitive and user friendly.

Complete control for updating user preferences and passwords is a great feature!

Nachteile

There is still room for improvement. For example, employee time cards are difficult to use - it would be great if there were a multi step process where employees and supervisors can approve timesheets.

Similarly, the vacation time tracking is a nightmare.

Vorteile

They are great at taking your money.

Nachteile

scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep.

Vorteile

easy to learn and use provides different visual aids for different scheduling purposes

Nachteile

lacks the billable vs non billable component that is key for construction cost control

Vorteile

Time Clock - for payroll processing this is a life-saver (going from paper punch clock & card swiping)
Scheduler / Calendar.
Lots of training material & how-to-do's.

Nachteile

mmmmm...nothing

Vorteile

Schedule management is the highlight feature for this product.

Nachteile

We were informed this week that our monthly cost was doubling due to a minimum monthly charge. We are a small business and every dollar counts. Will now be looking for another solution.