Joist Erfahrungen

Vorteile

I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts

Nachteile

The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it

Vorteile

Joist is simple to set up, use and demonstrate.

Estimates can be emailed or texted right to the customers phone.

Nachteile

Lacks more robust features other offering in the estimate software category have.

Not quite a full featured estimate software or crm but a very functional combination of both.

Vorteile

The thing I like most about Joist is their user-friendly mobile app. It’s a lifesaver when I'm on job sites. I can pull up client information, create estimates, and even take payments right from my phone. It's made me look much more professional and organized in front of clients.

Nachteile

The thing I like least is that some of the more advanced features are locked behind the higher-tier subscriptions. For example, I'd love to use the custom contracts feature, but it's only available on the Elite plan which is quite pricey for a small operation like mine.

Vorteile

There are no pros to a company that makes you have to pay $96.00 for a plan just to send a estimate in a email!

Nachteile

If I could give a 0 star I would! Ya know I understand things are changing but when you take your company & turn it over to where your customers of 8 yrs can not even log into their account to delete that account, access any of their info/records that they have had for all them 8 yrs without having to pay for a subscription plan of the lowest plan of $96.00! You know nothing about it you go to log into to type up & send an estimate & 3 plans pop up above it states choose a plan or log out. I get on chat send them a message & waited over a hour for a reply from a bot for them to say no we can not give you access to your account, your records, all the estimates etc you have done on that account for 8 years unless you pay us and sign up for a subscription plan! Seriously wow who does that?! And whats even sadder the $96.00 only covers sending estimates something you were already doing and then allowing to accept payments from clients through their company so you can pay them also to get your own money and oh lets add that you dont need nor do you want those services but are being made to do so if you want to access your account that you have had for 8 yrs. And then to not even give someone the option to delete & deactivate their own account is something I will never understand. Let me add that I do not give this company nor anyone else access to my information on my account. I do not give access to my name, address, phone number, email. card info, client intel, estimates, invoices, no information on my account for any reason.

Vorteile

My favorite thing about JOIST is the ease of use when estimating!

Nachteile

I don't have anything that I like the least with Joist!

Vorteile

Easy , quick good looking invoices, [SENSITIVE CONTENT HIDDEN] the emoyee was incredible even after we left because of PayPal. I just wish they offered more than one pay source

Nachteile

PAYPAL. THEY RUINED THIS APP..customer service was over the top with joust, but with PayPal its nonexistent..they are rude if you get someone almost annoyed..usually they only want you to use community...we hate that

Vorteile

The app works perfectly and what I like the most is the notifications it provides when my clients open up their email and when they view the estimate.

Nachteile

I'm not happy with the tiered pricing the company has commenced to implement, I am currently a paid joist pro member and have been happy using the app for its functionality, recently the company has introduced a second tier plan (Joist Elite) that bring more features to the app, some features dont really justify the upgrade however this tiered pricing implemented as a as we go along basis and not from app commencment feels a bit unfair for already paid members who feel left out or feel our current membership wont get any new updates.

One can say they can keep stacking tier after tier

Joist Gold
JOIST ultra etc..
It feels more like a pay for extra features on a subscription based offered than an actual upgrade in tier

For that they should have offered one time payment upgrades.

Vorteile

For Free software I can't complain - it does a great job at almost everything. I have several friends that are now using it and love it. I don't use Quick Books but it does have a sync feature if you use QB.

It takes a little getting use to when adding Items and clients but once it is set up it is awesome!!

Nachteile

The only problem I am having is sending email from my Samsung Galaxy Tab A device. I can create invoices but when I send them it acts like it works but doesn't send anything. I have had a ticket open for several weeks with little being done.

I can send from my PC and my Phone but not my tablet. It is like it does not send my email request to the Joist server. I believe the problem to be with the APP itself.

I am waiting on someone to call me that can look at my account while I am sending email to see what if anything they are getting from my app.

Vorteile

How simple and user friendly it is!
Made my life and my clients easier.

Nachteile

Not much. Everything was easy to use and navigate

Vorteile

I liked how it was an estimating software and a CRM all in one. I also loved that I could send out formal Invoices.

Nachteile

It didn't have any way to have customers pay online which made my job a lot more difficult since I had to chase down payments and wait for checks.

Vorteile

The app itself works great. Very helpful to email customer a invoice, estimate or a receipt right on the job

Nachteile

First- I wish when I look up a Customer Support, it would not only pull up his contact info, but also a history of his jobs/invoices
Second- when you have customers pay with cc, joist uses WePay to process. WePay is a joke, zero communication, they went right into my bank acct and stole money simply because a customer clicked a dispute button because he was mad I didn't answer my phone when my sister was in a hospital.GONE and only through chats online have I received a pitiful notice that it will take up to 45 days to return my money, even after it took the blink of an eye to steal it. Crooks! And I will stop using joist just because of this instance. Boot WePay, hire a legit company like PayPal and I'd come back. Until then, I'm looking for new invoice company.

Vorteile

good system to use but without customer support very scarry

Nachteile

We had our brake in ....someone change our password in joist and we cannot get it back with 3 month communication joist refuse to give us access to our account we lost 3 weeks off our time somehow get all information backtechnical support could do it 2 click on the buttons ...... unfortunately they give access back to scammersso be careful they will not help you i hope they will sort our problem eventually.... i hope, someone form joist team will read this and respond ASAP

Vorteile

fonctionnality and efficiency and easy to use

Nachteile

it use to work great but it now bugs all the time

Vorteile

Joist.com is much like joists in a home. Joists in a home are used to support and strengthen the floors and ceilings in a home. Joist.com helps strengthen and support your company no matter the size or job. Not only is joist easy to use for our company but is also easy to use for our clients.

Nachteile

If you are not tech savvy, joist can be difficult to navigate. Once you get in it can be a bit overwhelming, don't worry it gets easier very quickly

Vorteile

That it is available for both desktop and smartphone

Nachteile

Too many to list. There is hardly one functionality in this App that makes sense or is intuitive. It's hard to navigate, most of my client can't figure out how to sign, change orders are extremely inflexible, I can't automatically insert my signature - instead I have to go to two different platforms to do so. Again I would have to send too much time here to list all the problems.

Vorteile

The ability to send estimates electronically for approvals.

Nachteile

Not being able to write change orders with decreases in scope and costs. Must use other software to do this causes additional expense.
Cutting and pasting text from other software causes formatting uses. This decreases the efficacy of this software.
Not allowed to give discounts or credits on a signed estimate. Sometimes you want to add a benefit to the clients experience and this software does not offer this.

Vorteile

I really like how easy joist is to use, the options they have, and new user friendly it can be.

Nachteile

Sometimes customer service can take a while.

Vorteile

With time, as items are added, it becomes very easy to generate a great looking Estimate.

Nachteile

At first, it's time consuming, adding items slowly.

Vorteile

Simple and straightforward, although lacking much needed functionality.

Nachteile

Doesn't provide for a contractor who regularly services companies or multiple locations, just simple contacts with single locations. Support team doesn't work to implement additional features based on user input, not interested. Unfortunate.

Vorteile

Great software tool for the construction industry, does what it needs to to send out basic estimates and invoices to customers

Nachteile

this software is expensive and doesn't go the extra mile
hard to use and understand
does not track percentages correctly nor does it show the percentage of billing to the customers

Vorteile

Absolutely love this program. Use it all the time for estimates. Has an incredible system for estimates, invoices, payment, and overall management.

Nachteile

Was a little difficult in connecting with quickbooks, but not horrible. Also while I know they have to make money, a few years ago the program was free, now has a pro option on order to access all features.

Vorteile

The keeping track and how easy it is to send someone a estimate plus I can say I do financing.

Nachteile

I can't say there isn't anything I don't like about the app maybe I'm too easy to please idk

Vorteile

This program does everything high priced software does, and it absolutely FREE!!!

And not only is it not bogged down by ads, the developer has been adding more free stuff at a rapid pace, from taking credit card payments and e-checks directly though the app, to adding features to the quotes and bills themselves.

Now, while this software is made for general contractors, i use this for my own art and technology business.

And the few times I had questions, emails were returned with in hours!

Nachteile

To be honest, there really are no cons to this software. It is truly a work of art. You can tell that this app was created by someone who truly "gets it".

Vorteile

ease of use, price, reliability, functionality

Nachteile

ONLY complaint is not capturing IP address/digital signature being more secure

Vorteile

Simple to use, easy to find what you need.

Nachteile

App and desktop version don't communicate well, missing options that are necessary for billing and follow up marketing (example- no way to filter emails or customers added by month they were added for follow up)