HubSpot Sales Hub Erfahrungen

Vorteile

HubSpot überzeugt uns in puncto Sales besonders dadurch, dass man viele nützliche Automations und workflows einbauen kann, die uns bei unserem alten CRM (pipedrive) fehlten. Trivial aber für uns entscheidend: eine gute Lead Rotation. Heißt bei uns werden Sales Reps automatisch den Deals zugeordnet nach einer Logik die wir aufsetzen können.

Nachteile

Absolute Kleinigkeit, aber mega mega nervig bei HubSpot ist die Zuweisung von Ereignissen zu Kontakten Deals Unternehmen etc. HubSpot lernt nicht dazu. Heißt: macht man in einem Deal einen Call aus dem Tool heraus, muss man danach selbsständig anwählen, dass der Call sowohl für Deal, als auch Unternehmen, als auch Kontakt gespeichert wird. Von alleine speichert es Hubspot nur z.B. im Deal und wenn man über den Kontakt navigiert, wäre der Call von selbst nicht sichtbar.

Vorteile

War sehr einfach zu implementieren mit Unterstützung von saleshub. Finde es super, dass wenig aktive Nutzer oder viewer kostenlos sind für Reporting etc.

Nachteile

Die Call Funktion könnte nooch ausgebaut werden, haben am Ende Schnittstelle zu anderer Software eingerichtet.

Vorteile

Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly.
It integrates smoothly with Gmail suite products, and mainstream business tools.

Nachteile

It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Warum HubSpot Sales Hub gewählt wurde

Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM.

Zuvor genutzte Software

Nimble

Gründe für den Wechsel zu HubSpot Sales Hub

Hubspot was well known and cheaper

Vorteile

Easier to use than previous CRM for a lot less. Does everything we need and integrates with slack which is important.

Nachteile

Too many sales and marketing emails until I turned that off in my preference center. Other than that the CRM is great.

Vorteile

The online help has been wonderful. Lots of options to make your business organized once you learn it.

Nachteile

The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.

In Betracht gezogene Alternativen

Salesforce Marketing Cloud und Pipeline

Warum HubSpot Sales Hub gewählt wurde

Different company

Zuvor genutzte Software

Salesforce Marketing Cloud Account Engagement

Gründe für den Wechsel zu HubSpot Sales Hub

free to start for a small business, comparable prices to other companies.

Vorteile

The product has a great deal of capability if you know how to tap into it

Nachteile

Very difficult to implement, very little support of integrated apps

In Betracht gezogene Alternativen

Zoho CRM, Airtable, Pipedrive, Nutshell und Salesforce Sales Cloud

Warum HubSpot Sales Hub gewählt wurde

Integration abilities

Zuvor genutzte Software

Airtable und monday.com

Gründe für den Wechsel zu HubSpot Sales Hub

Ability to handle contacts

Vorteile

- Does the job- Easy to use- Easy to track leads management- Easy for leads attribution

Nachteile

- Some key features are missing- Design outdated

Vorteile

Things no longer fall through the cracks. I have access to information to stay connected to past contacts as well as new ones

Nachteile

Only admin can customize. I would like to be able to customize my contacts to fit my sales style but iverall I do like this software

Vorteile

Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses.

Nachteile

Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers.

Vorteile

Search engine where we get accurate information

Nachteile

Import and export features are little low.

Vorteile

HubSpot Sales is the perfect complement to the Marketing tool. Integration is seamless, and requires no effort to get everything running.

Nachteile

Some configurations/setups are not as intuitive as they should be.

Vorteile

Easy to use and configure and easy to build custom dashboards with outstanding workflow

Nachteile

It's a bit expensive for my taste, he thought about reviewing the price

Vorteile

1) Grows with you
Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases.

2) Easy sequences & follow-up
The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me.

3) All-in-one
The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus.

4) Community
The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.

Nachteile

1) Only community
Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product.

2) Constant changes in pricing & feature lists
I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing.

3) The neverending upsell
It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.

In Betracht gezogene Alternativen

Customer.io und Intercom

Warum HubSpot Sales Hub gewählt wurde

Streak was perfect as a Gmail add-on. But it missed some features such as sequences (repeat emails).

Zuvor genutzte Software

Streak

Gründe für den Wechsel zu HubSpot Sales Hub

We had a startup pricing benefit via our collaboration with an accelerator which lured us in. Knowing what I know, even the full pricing would have been well worth it.

Vorteile

Easy to use. Very intuitive even for the non-technical savvy user.
Ability to create custom scheduling links to send to prospects.
Ability to integrate with numerous other programs to really streamline your workflow and save you time!
Ability to create beautiful email templates.
Ability to create links to documents, videos, images, and more to embed into emails.
Get open rates, click rates, time viewed, etc.
App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact.
Easily track sales pipeline on an interactive dashboard.
Automatically logs events and emails through linked calendars and email inboxes.
Can launch calls from site and app, log type of call, and record the call!

Nachteile

I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot Sales Hub gewählt wurde

My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Zuvor genutzte Software

NetSuite

Gründe für den Wechsel zu HubSpot Sales Hub

My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Vorteile

It's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.

Nachteile

The only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.

In Betracht gezogene Alternativen

Zoho CRM

Warum HubSpot Sales Hub gewählt wurde

It was just more powerful than those at the time I was using it

Zuvor genutzte Software

ActiveCampaign und Pipedrive

Gründe für den Wechsel zu HubSpot Sales Hub

Zoho CRM looked good but I thought it was too basic

Vorteile

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Nachteile

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

In Betracht gezogene Alternativen

Insightly

Warum HubSpot Sales Hub gewählt wurde

Looking for a more cost effective option.

Zuvor genutzte Software

Zoho CRM und Insightly

Gründe für den Wechsel zu HubSpot Sales Hub

Same functionality for a better cost.

Vorteile

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Nachteile

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

In Betracht gezogene Alternativen

Freshsales

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu HubSpot Sales Hub

Seamless Integrations

Vorteile

Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.

Nachteile

Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.

Vorteile

This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!

Nachteile

Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.

Vorteile

Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.

Nachteile

If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs

In Betracht gezogene Alternativen

Pipedrive

Zuvor genutzte Software

Vtiger CRM

Vorteile

Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results.

Nachteile

Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform.

Vorteile

-As a lead generation manager with a marketing background, sales hub is a breeze and intuitive!
-Easily identify new leads, sort leads and assign leads manually or via workflow! This saves time, money, energy and alleviates any concerns of one rep receiving more leads than another.
- So many tools for sales to leverage! Sequences to customize, notes in CRM and robust contact profiles.

Nachteile

-Pipeline tracking could be a little more intuitive. It would be excellent to add features including probability of closing during time periods and a cleaner view of who is working the lead.

-Setting up sales pipelines and workflows is time consuming BUT WORTH IT.

Vorteile

Mainly, as a user, I spend my time with Deals and Tasks. I do enjoy dashboard view, possibilities to link company, contacts, deals, easiness of re-assignment to other users.

Nachteile

There is nothing really to actively dislike. I find its good for standard workflows and processes. But the moment a situation is a bit different (and in reality this happens a lot), you need to switch to a complete manual handling of all of your actions. And basically you can do the same in your gmail.

Vorteile

Having email sequencing working with the contacts in my Hubspot CRM has been a VERY valuable tool. I've found that my open rates soar at the third email in the sequences.

Having unlimited sales templates is a huge time saver.

The Activity Feed helps me know when emails have been opened and when links have been clicked.

Nachteile

There are a few glitches. For instance, when I send and receive email from clients via Outlook the activity is supposed to be logged into the contact's record in Hubspot CRM. I've found this doesn't always work.

I use both my business and personal email accounts in Outlook. The Outlook Hubspot plugin connects with both and there's no way to stop it from working with my personal account. The result is that I have to manually tell it not to enter a personal email into the CRM, which is a pain.

Vorteile

As a free means to track sent emails, nothing even comes close! After being introduced by a friend of mine to Hubspot's Sidekick, I immediately had my entire team install it. Not only does notify you when a sent email has been opened (which if you are in sales you understand the value), but it also allows you to automatically create a new contact in your CRM when a new message is sent to an unrecognized domain.

Nachteile

I am not sure if it was in between updates or roll outs but 2 years ago everyone on my team including myself had to delete and re-install sidekick. It has since straightened out but while the glitches occurred, we wasted a lot of time with correction process.