Gofrugal Erfahrungen

Vorteile

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Nachteile

No cons so far. However I have to populate this field.

Vorteile

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Nachteile

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

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Vorteile

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Nachteile

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution.

We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution.

1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated.
(All expense services stopped and we are almost running to a week since i raised the issue)
2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the
normal user account.

In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period.

We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Vorteile

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Nachteile

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time.
Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

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Vorteile

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Nachteile

It becomes very slow if the system is idle for a long time.

Vorteile

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system.
Also the centralised hq system gives lot of control on all operation.

Nachteile

Pos application can be faster little more

Vorteile

Extensive Built-in Features, support, and ease of use

Nachteile

Installation and upgrade time can be improved

Vorteile

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Nachteile

Offer Management Feature is not upto the mark.

Vorteile

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Nachteile

No customer reward program on the Android app but soon it will be worked on

Vorteile

Purchase entry, billing and integration with several sales channels.

Nachteile

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Vorteile

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Nachteile

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.

1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Vorteile

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Nachteile

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Vorteile

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Nachteile

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Vorteile

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

Nachteile

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

Vorteile

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Nachteile

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

Vorteile

online, order easy & gosure is easy to use & user freiendly.

Nachteile

None of the above, i led all the features.

Vorteile

better than most softwares in market. but still need to improve a lot.

Nachteile

customer care executives are not trained well. they cant understand what we are speaking about.

Vorteile

It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we

Nachteile

Nothing I found in this software that I can say "I like least"

Vorteile

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Nachteile

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

Vorteile

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN]
is the best person I have ever meet somebody from gofrugal.

Nachteile

There is no negative point I found in this software.

Vorteile

User friendly , easy to use , fast processing

Nachteile

using from a long Time But do not found any thing that is least usefully

Vorteile

Interface with Rpos to HQ. HQ can give us real time info

Nachteile

We should be informed about new features .

Vorteile

Simplest screen and User interface. It is simple to Operate.

Nachteile

Support have to improve as there is some delay in solution and understanding.

Vorteile

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Nachteile

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.