Asset Panda Erfahrungen

Vorteile

We had control over our basic database schema from the beginning. Asset Panda looks and feels like a turn-key inventory solution to our users, but we designed and built how it works for our own custom and niche needs, without a developer and without expensive licensing and hardware. If you factor in those costs to achieve the same control and quality that Asset Panda achieved out of the box, it easily pays for itself.

Nachteile

Some of the features built for everyone are forced on everyone. Session timeouts that are way too fast have been a problem. If it times out while viewing a report, it will take you back into that report with no way out instead of just taking you to your default list view. More complex searching in the List View is lacking right now. You can get complex with reports, but you can't run actions on reports' results. The good news is they've been very receptive and responsive to feedback. Not once have they said "this is how it works and we don't plan on changing it." which is refreshing. Most of our feedback is submitted for future feature requests.

Vorteile

GUI interface ease of use, accessible across multiple locations as it is web-based. Easy to maintain and update assets and customize fields.

Nachteile

We do not have any cons with the product, we find it to suit our environment and needs perfectly.

Vorteile

- there is a mobile app
- the attachment tab's options (image, doc, video, voice notes)
- change history
- timestamps

Nachteile

- There used to be an option to click over to the next asset when you had a group of assets pulled up from the filtered search. It would be nice to be able to do that again without having to click on the asset tab again and then click on the asset to open it.
- Clicking on the check tabs don't really do anything. You can't open up the assets in groups.
- The scanner option on the mobile able is a little glitchy. You can't really adjust the focus to get a better scan of the barcode or tap the screen for autofocus. I have to move my camera back and forth for the focus.
- Working with the tag generator can be a little complicated too at times when your first starting out without a template.

Vorteile

The investment we have made into AssetPanda's software pays for itself in many ways. (1) Staff are able to achieve/oversee more because tasks are more efficient with AssetPanda. What took the staff 20 minutes to do per request, now takes five. Audits that would have taken hours because the data was never originally captures in the first place, takes 15 minutes. This opens up time on their schedules for other projects. This is possible through action and assets records that are extremely customizable and the ability to set up automatic notifications to staff members (not just administrators). (2) Activity and asset tracking with user stamps, time stamps, and barcode tracking minimized loss of capital. AssetPanda enables us to close the cracks from our previous system where assets were occasionally lost.

Nachteile

Actions can have an "open" action and a "return" action, which links two actions together. It would be helpful to have an action chain of 3-4 actions. There are work arounds though.

The only other drawback we have found is that AssetPanda is not HIPAA compliant.

In Betracht gezogene Alternativen

Sortly und inFlow Inventory

Gründe für den Wechsel zu Asset Panda

AssetPanda allowed more actions to be applied to the assets and unlimited users allows notifications to go any staff member. AssetPanda didn't just replace our previous asset tracking system, it also replaced our process for sending and signing asset-related documents (loan agreements, data usage agreements, invoices, etc).

Vorteile

When we rolled out Asset Panda within our organization we had help the whole way from the support team. We have used it for more than 2 years now not only for asset tracking, but for inventory management, and reservations. It has solved many headaches within our organization and saved countless hours, and even more money by helping us easily track location and status of equipment.

Nachteile

While Asset Panda does have many features, some of the features such as the reservation side of things is not fully optimized. The main feature set of Asset Panda is great (Asset tracking, and inventory management in our use case) but some of the "add-on" features are not as comprehensive and leave you wishing there was more functionality.

In Betracht gezogene Alternativen

SolarWinds Service Desk

Gründe für den Wechsel zu Asset Panda

Cheaper cost and more feature set. The look of the user interface was also leaps ahead of the competition.

Vorteile

Once setup it is very easy to use and way less paper work envloved.

Nachteile

In our particular case we have users set to only have the Assets tab, that means they don't even have the settings page as users use SSO and it is not needed. The biggest issue is that it brings users to a total asset count page that is irrelevant and confuses the user when logging in and trying to sign for assets. All they need to do is click the "Asset" tab at the top but with it being the only tab they don't think its a button. I just wish there was a global home page settings for user templates instead of having to go in and set users manually. Users come and go often so its no ideal for us to make that change to each new user.

So in summary I would love to see a global home page option for users templates.

Vorteile

We love the ability to see all of our tools, search by type or specific tool, track where they are and/or who has touched them last.
The fact that our guys on site are able to use the phones or tablets they already had to complete the cycle counts for us was also great!

Nachteile

We like that we can create our own reports etc. but don't love that we've had to pay for support in building them after our initial implementation.
Our new customer success specialist [SENSITIVE CONTENT HIDDEN] has been really helpful with this.

Vorteile

The ability to customize the fields and change them to fit your needs. It was a SaaS type solution and not terminal based on local servers. We also have accounting software, document management software, and Electronic Medical Record software and we have the least amount of issues with Asset Panda.

Nachteile

Support is mostly thru emails, but this is true of our EMR software as well, which is the primary software most of our employees use everyday. Therefore, what I dislike a little is more of an industry trend. The positive side of it is assistance is documented. Actually, we haven't had to use support that much.

In Betracht gezogene Alternativen

EZOfficeInventory

Gründe für den Wechsel zu Asset Panda

The alternative product offered discount to Non-Profits so it was a more cost effective solution, however, everything being equal I preferred Asset Panda based on features. Asset Panda worked with us on price and removed that as a barrier. I also was impressed with some of the large companies using the product, which I suspect had more complex scenarios than ours.

Vorteile

i found the following features as most impactful:
- asset tracking
-asset organisation
- asset location finding using GPS
- anywhere tracking based on cloud.
- assets marked using e-signature
Yes the product is quite easy to use for:
- cloud based application
- mobile based asset tracking
- uploading pictures, documents and quotes of an asset
- tracking and adding of non-depreciable assets
-
Yes i was successfully able to implement the integration of the app/software/SAAS with my existing business processes quite smoothly and easily as i could set it up with a little self-help, effort, and online training guides..

Nachteile

I found the following features that were either missing or could be improved:
- search function could be improved
- confusing security sign in
- configuration of images
- mobile bar-coded scanner

I found the following features or aspects of the product that are difficult to use:
- impossible to know double posting of assets
- difficult to setup users
- organisation of images gets difficult
- problematic setup of SSO
- time-out settings
No, the integration of the app/software/SAAS with my existing business processes not so much difficult as i could set it up with a little self-help, effort, and online training guides.

Vorteile

I like that there is a mobile app that allows you to update information remotely.

Nachteile

There is nothing I dislike about this app.

Vorteile

We have found Asset Panda amazingly configurable and it hit all of the things we wanted in one SaaS. We needed something for inventory, asset mgmt, maintenance records and scheduling, and check in/out. Set up can be a little tough, so you use the implementation specialist as much as possible, they are the experts to set you up for success. To be honest, we didn't do this well. Having the system for 6 months and not using it well, we weren't sure it had a high ROI for us. As that happened, our Customer Success Specialist contacted us and was able to redeem the system for us, walking us through a few changes to completely revamp our process to make this system work amazingly well for us.

Nachteile

Not realizing that given its amazing customization ability required more attention from us in the implementation. There are some phrases/fields that aren't amazingly clear, so we had to write a little glossary for our team so we knew exactly what some things within the configuration meant.

In Betracht gezogene Alternativen

IT Glue

Gründe für den Wechsel zu Asset Panda

The ability to schedule and alert preventative maintenance, attaching docs (images, manuals, etc...), an easy workflow for repair, checkout, etc... as well as managing consumables/inventory in the same system as our assets.

Vorteile

Asset Panda is fairly easy to use but because it's capable of so much, sometimes it can be easy to 'get lost' when trying to do something or find where to custom configure something, on the admin side. The end user interface is fantastic, however.

Nachteile

The mobile app logs out too regularly and is lacking in stability, overall. Improvements could be made to this.

Vorteile

We are a hire company that started using it to track asset movements, but now use it for fleet maintenance, work orders, staff time sheets, inventory, repairs tracking, plant road registrations all sorts of forms, reports and record keeping. A whole lot more than initially planned. We have been using this software for a year and now that we are starting to build up historical data throughout the program we are seeing more and more benefits.

Nachteile

We have had some issues with the GPS tracking side of things.s As a hire company one of our main uses we have is to have a map point of where our products are in many locations. There has been some workarounds to make it possible, but I think there could still be some improvements to be made in this area.

Vorteile

Definitely barcode scanning with the mobile application; the software could not be easier to learn and use. Audit feature is really nice so the history of seeing how people screwed up what they did with an asset is right there. Nice repository for contract and warranty information.

Nachteile

Sometimes app barcode will scan successfully but item will show up as not in AP, but when you do a text search of the code you just scanned it will display. Software does not prevent people from entering information incorrectly or uniformly ("garbage in, garbage out"), but that is a personnel issue. As mentioned in the "Pros" piece, the software itself is remarkably easy to learn and use and takes little time if engaged with the process properly for moves/changes. Software does not seem to have a depreciation component for automatically calculating inventory values from year to year (helpful for finance divisions). Not sure what the calendar feature would be used for, but that's not so much a "con" as it is more of a Scooby Doo "RHUH?" question.

Vorteile

Once you learn the configuration of the system you can use it for so many things. It can replace electronic signing for assets or compliance... if there is a change in your asset management process its very easy to map in your mind what you would need to change on the system and what links will be affected. I cant say in my years of dealing with asset management that I have seenanything better or easier to use.

The Mobile App is an absolute life saver. If your resource is stretched like mine, with the right processes in place you can mould the system to allow employee's to manage their own assets and take responsibility themselves which is a powerful thing.

Nachteile

Some great features like Gallary or audits are not quite as customisable as I would like.. minor but can sometimes be a pain considering my first point

Vorteile

Asset Panda is highly configurable. It's really been great for us as a start up to be able to change the configuration as needed to meet our growing company.

Nachteile

The only hurdle is learning how to configure it for what you want. Although, it's not much of hurdle since the customer service and technical support has been so spot on. Everyone I have worked with at Asset Panda has been quick to respond and provided a solution. It's been really great customer service over the last 2 years.

In Betracht gezogene Alternativen

EZOfficeInventory und UpKeep

Vorteile

This software is highly customizable, and has grown increasingly more robust over the last couple of years. It was easy for us to import all our old data and get started. We use it to track computer assets and inventory, and we have been able to tweak the setup to make it work better for us over the last 3 years as we learn more about what it can do, and what we need from the software.

Nachteile

There are some times in the screens were you can accidentally make changes to your whole inventory, rather than just a few items, and it's not really clear that would happen. They are working to improve that process, but that's been our biggest problem.

Vorteile

Our company has really benefited from selecting this software for our start up.
Everything can be built to your needs and some of our needs have been a little difficult. But our Implementation specialist and our Customer Success Manager have been incredible.
If you're reading this and are thinking about using Asset Panda, you really should. And on that note, you should REALLY ask for both of them to be the people that look after your account. There is some inside information for you.

Nachteile

We haven't really come across anything that has troubled us so far. Even being an Australian company and meeting with the team hasn't proven to be a problem, as we find a morning and a matching evening to have our discussions with the build team. They are always willing to help. This really shouldn't be in the "like least" section. But i guess it's something that might concern those of you that are outside the US, like we are.

Vorteile

Easy to view all assets and their availability in an overview page. Group check out function very useful and time saving.

Barcode scanner very responsive even using part of the barcode or when under a semi transparent surface.

Addition of new assets and use of software very easy.

Barcode generation very simple.

When searching for a project it was very handy to only have to input part of the project name

Addition of new projects and employees very easy.

I've included a few cons but these are all minor. They don't mean to demean the software as it is very good, they are simply little observations that, with some minor tweaks could iron out a few issues I have had with the software personally.

Nachteile

Creation of some forms/actions/calendars quite difficult and had to resort to technical support. It is hoped that, over time, competence will develop and so will ease of use.

On the app, when scrolling through assets, unless you scroll very straight the side menu opens to reveal favourites, groups, tools etc.

Filter function for assets is a little temperamental - filtering by category e.g. iPad required IPAD to be typed, this is a little frustrating and it would be helpful that by typing ipad, iPad or IPAD if you could obtain the same result that would be much easier.

Similarly, when searching for an asset without using filters, if the item cannot be found due to minor discrepancies with the text, the system does not seem to allow a return to the list of assets.

Vorteile

We love this tool for our asset management. We are a school with a 1:1 chromebook program and keeping track of loaner equipment and repairs is a tall task. Asset Panda has helped us streamline the system and keep tabs on where everything is and what state it's in. We use the report tool features daily to track students who have loaned equipment due to repairs or forgetting their own devices. This has reduced our overall repair rates and decreased the number of devices lost due to theft and student negligence. The interface is clean and reasonably intuitive. We also use the Google sync and Device Management tools and both of those are working well for us. For inventory purposes, it's a very solid tool.

Nachteile

I wish some features were easier to do on the main screen. Since we have a high volume of daily loaners, it would be nice to check in and out equipment with one click from the main screen. We also tried the help desk module, but ended up going with Spiceworks instead. The help desk works as a way of tracking repair orders, but that functionality is also covered in the main inventory tool. We were looking for a help desk that would provide communication back and forth with our school stakeholders (staff and students). Also, I wish the Google Device Management tool had bidirectional syncing. As it stands that feature works very well; that is just more of a wish list feature.

Vorteile

I like that you are able to design all aspects of the asset tracking functions for your company. I am able to customize the fields of data, types of data, structure of fields, who can access which features, and more to fit the needs of our organization

Nachteile

That I am not able to customize the reports easier. Also, that I do not have database access to simply write the queries myself. Also, I do not like that we are not notified of roadmaps for development and have limited input as to the features that are prioritized for our company. I understand that development has limited time and people, but would like to participate in a small customer focus group that meets quarterly to discuss the future of Asset Panda.

Vorteile

What I've enjoyed the most about Asset Panda has been the experience of working with a system that didn't have nearly the capabilities that it did on launch that it does today. The asset panda team has been amazing in their willingness to continue to improve the system based on our needs. While we didn't have graphs and charts to show our equipment inventory at the beginning of our usage of Panda, due to requests, they've added it in. Any time I've had anything go wrong, they've been able to resolve the issue within a weeks' time, usually less.

Nachteile

As with any new company, there have been some growing pains. New features and features that probably should have existed before launch took a bit of time to get in. Some camera issues and inability to handle temporary wifi outages make updating in remote areas a bit complicated.

Vorteile

Completely customizable
pulls customized reports
has the option of a photo displayed
The calendar feature is extremely helpful

Nachteile

Not necessarily a con but it is very technical on the back end. Building the program is the most difficult part. Although, it did get me well acquainted with how the entire system works. I'm glad you start us off with people who can walk us through.

Vorteile

The phone application. I can quickly open it and scan an asset and see how old it is and where we purchased. Also some repair history as well.

Nachteile

I do not like the login through the PC browser- it never remembers my info (may be a browser issue), but it also won't update my dashboard to open to the asset page. It will for my users, but not for me as administrator. Also, we have never gotten the repair tickets to fully work with our flow. That is more a training issue as the software seems to work as designed.

Vorteile

We used to use asset cloud and didn't have any means have tying a user or email address to an asset that was being assigned or checked out to someone, so we would have to manually enter the user's information to track who was using it and how long they had it. Asset Panda gave us the ability to change that with its various integrations as well as the ability to customize the check-out process.

Nachteile

It was a bit challenging to program AP the way we wanted, but even then, the implementation team helped us hit the ground running.