Naverisk Erfahrungen

Vorteile

Most RMMs do the same or similar things including allowing managing devices, remote control, patching, creating, and running scheduled scripts, generating reports, generating tickets based on monitoring policies, integration with a PSA, etc. We've used numerous RMMs in the past and none are perfect, including Naverisk, but we have always felt confident that Naverisk is a very secure system because we've not had any security issues. With other RMMs, we've experienced unacceptable security issues which is why we moved to Naverisk 10 years ago. We also improve security by hosting on our own platform and provide access to Naverisk via firewalls we fully control so can lock down access to the UK only. Naverisk is rather a technical platform, so it's not for everyone, but it's great for us because we are technical people. Hosting on our down platform does require us to spend time on upgrades but we would rather have full control instead of relying on a third party. Naverisk technical support is always helpful and resolves issues quickly and they have also helped us with creating scripts. As an extra bonus, we get Arma backup too!

Nachteile

It's technical so not for everyone but works great for us

In Betracht gezogene Alternativen

N-central

Warum Naverisk gewählt wurde

We switched before CentraStage was purchased by AutoTask (then Datto/Kaseya) so we were using CentraStage at the time. There were some unacceptable security issues at the time which forced us to move to Naverisk ASAP.

Gründe für den Wechsel zu Naverisk

We have host on our own platform and provide additional security by using our own firewalls

Vorteile

The intuitive unfussy user interface and the performance and reliability.
The help and support during initial setup and ongoing.

Nachteile

Installation and updates still require a certain amount of manual work, although Naverisk will kindly do this for us as part of our fees, I still prefer to follow our own procedures and maintenence window.

Vorteile

The product is great and it meets all of our needs. But the Customer Service is exceptional.

Nachteile

Managing SLA warnings and failures is always a challenge for us We have a hard time determining the SLA triggers.

Vorteile

A complete solution, attractive price but you pay with frustration.

Nachteile

A lot of problems, limited API, Slow response from support

In Betracht gezogene Alternativen

Atera und SuperOps.ai

Gründe für den Wechsel zu Naverisk

A good feeling for the persons at Naverisk that I talked to, a lot of functions

Vorteile

I've used them all since starting my MSP. Atera, Syncro, even Naverisk in it's early years.... I've been with N-Able for a while and for reasons I won't go into here, I decided to give Naverisk a trial. It didn't take me long to cancel N-Able and give Naverisk my money. It was a straightforward and easy decision. I'm self hosted, and the initial set up was very simple. I was up and running in around 30 minutes. The portal is easy to navigate. The support is top-notch. Scripts ACTUALLY RUN when you want them to. Windows Updates also work, and is very configurable. The service desk is very easy to manage, and the automation rules just rock! The email conversation with the sales guy was easy without any pushy tactics or hidden agendas. The online community is also very involved, and it [sensitive content hidden]is also there at Front Of House too. Oh, and the BI Reporting..... Never seen anything so detailed....

Nachteile

I can't think of anything I dislike about Naverisk right now

Vorteile

Reporting, monitoring, automation, RDP functionality all just works without a hitch. Deployment is super simple and fast. Once set up, deployment is pretty much turnkey. Also like the fact that we can run Python scripts to make certain tasks simpler and more autonomous.

Nachteile

The ticketing system could use a bit more attention. Creating tickets can sometimes be tedious and searching through previous tickets can be cumbersome.

In Betracht gezogene Alternativen

NinjaOne

Warum Naverisk gewählt wurde

Itarian had many features that would constantly "break" and many of it's functions very very cumbersome to use, where Naverisk made it a breeze.

Gründe für den Wechsel zu Naverisk

More value for money and more working features for the price.

Vorteile

As an administrative employee the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis.

Another pro is that the Naverisk team constantly works on development and updates to the system.

Nachteile

A con of the system would be that there are some sections that are a little complicated to work and find.

As someone who works directly with admin, the client profiles would benefit with a full overview on services per company listed in a easy to view manner as this would assist the technicians on knowing what services the client has assigned to them, this may be a user error on my part but try as I might I cannot set this up (the system works well for clients that have remote support assigned but we cannot set up full client services on the system)

Searching for tickets could have also been made simpler.

Vorteile

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.

Nachteile

I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.

In Betracht gezogene Alternativen

ConnectWise Automate

Warum Naverisk gewählt wurde

Expense and functionality.

Zuvor genutzte Software

Spiceworks Cloud Help Desk und ConnectWise Automate

Gründe für den Wechsel zu Naverisk

I know the team and have worked with them in the past. Naverisk has always been my top choice since I used it back when it was first developed.

Vorteile

Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

Nachteile

Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

In Betracht gezogene Alternativen

N-sight, Atera, Kaseya VSA und NinjaOne

Warum Naverisk gewählt wurde

SyncroMSP looked really good at first look, but the more I used it, the more buggy the agents got. They kept having to be uninstalled and reinstalled, and there was never an alert it had to be done. It seemed to work really well right after an install and never when I needed it. The Agents were huge on install and everything of value was an add-on. Overall Naverisk just presented a better more mature product.

Gründe für den Wechsel zu Naverisk

Value, Maturity, Capacity and I never felt like I was just a cash cow. Naverisk fought for my business and they keep on earning it.

Vorteile

the fact they are understanding, its like a 7 star service at Dubai Burj

Nachteile

nothing, just inflation
nice to able to claim vat back from the goverment.

Vorteile

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Nachteile

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Vorteile

Ease of use and easy to deploy. The company was a pleasure to work with, and as a CIO I use this software in 25+ locations

Nachteile

The lack of a desktop ticketing API was a simple fix that should be incorporated sooner rather than later. Remote administration to the native admin profile would be a nice feature.

In Betracht gezogene Alternativen

Kaseya VSA und ConnectWise Automate

Gründe für den Wechsel zu Naverisk

Price

Vorteile

It has Remote Control, Monitoring, Patching, etc all the RMM features you'd be looking for. Even backups!

Nachteile

The free remote control software "Splashtop" has given us some issue but they are easily resolved.

In Betracht gezogene Alternativen

SolarWinds Service Desk

Gründe für den Wechsel zu Naverisk

Naverisk checked all of our required boxes.

Vorteile

The patchmanagement was the main goal for our company

Nachteile

The helpdesk tool looks a little bit complex

Vorteile

I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp

Nachteile

sometimes the devices would show offline when they are on but this is minor and a restard sorts this

Vorteile

Customization: The ability to automate (script packs, automation rules, scheduler triggers) and tailor (custom roles) the solution to meet exactly the needs of each client. The emphasis on functionality. The large range of features (Patching, SNMP, Scheduler) that help make this tool indispensable to our organization.

Nachteile

The monthly billing is still a manual process (instead of being automated based on agent use). Lack of console for Macintosh, lack of HTML5 remote access tools.

Vorteile

The software is great and Windows support is strong and fully featured. The remarkable customer support was my favourite thing about it though, being able to get an answer to a question in a few minutes by email is something I haven't seen with any other RMM.

Nachteile

The Mac client seems unreliable but that seems to be the case with every RMM I have tried so that's probably a Mac thing.

Vorteile

Naverisk offers many features so as to ease up different tasks, however Remote control, Scripting, Network Monitoring, Schedulers, Dashboard and Asset Management are incomparable.

Nachteile

Naverisk is a very powerful tool which provides a complete infrastructure solution in a very efficient way so yes there is a room for improvement for everything but I can't see any cons in the Naverisk service.

Vorteile

loved most how much information i get from the client, after an easy agent installation

Nachteile

sometimes i get a little lost in the menus. oh and i cannot directly close tickets from emails

In Betracht gezogene Alternativen

Atera und SolarWinds Service Desk

Gründe für den Wechsel zu Naverisk

pricing and GDPR

Vorteile

The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

Nachteile

Navigation of the workflow (what is where) takes some getting used to. Not as intuitive as other products yet works really well

Vorteile

Simple to deploy with support throughout. Provides a quick and easy way to manage many of the daily IT requirements of business for you and your customers. Fast and responsive support.

Nachteile

Push authentication for MFA would be an improvement on Google Authenticator code input at each login...

Vorteile

Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group.
Easy to deploy.

Nachteile

Occasionally difficult to redeploy if connection to monitoring client was lost.

Vorteile

It's ability for us to easily manage and monitor our customers. And the availability and efficiency of support staff when any assistance is required for any reason what so ever.

Nachteile

Not the easiest to use from a mobile phone when required, but other than that I have no cons to report.

Vorteile

The ease of access to any of the machines that naverisk is installed on as well as the monitoring

Nachteile

It could have support for more software to be attached to it but I guess that part of the development

Vorteile

the Support team, they are all great, very helpful and knowledgeable.
The roadmap / frequent upgrades are god
also the connection to Xero is great

Nachteile

the remote access - spalshtop, vnc are flaky at times, I still need a lot of leaning about the product to make it really work well, but I think that;s the nature of these RMM programs