Hike Erfahrungen

Vorteile

Hike is build for all-screen first accessibility approach. Due to which it is suitable for all kind of audience and age category. It has some awesome ability on very obvious features like Inventory, Customer Profiles, Gift-cards, e-commerce, and retail tracking. It available across all version of operating systems and devices including budget iPads. It is also highly capable of being integrated with famous 3rd party services like Mailchimp, Amazon, Shopify, and WooCommerce etc. You also get a wide variety of payment options ranging from PayPal to Square.

Nachteile

From Ariel view, there are no cons at all. Haven't faced any lag or hang issues.Compatible with old hardware and is easy to setup. May be the UI could have been much more intuitive. But as long as it serves its purpose, have no issues.

Vorteile

The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far!

Nachteile

It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).

In Betracht gezogene Alternativen

Cin7 Omni und KORONA POS

Warum Hike gewählt wurde

Vend was having server issues, lacked features we required (separate SKU/UPC), had horrible customer service - both with attitude and with delay in response (sometimes taking a week to reply!)

Zuvor genutzte Software

Vend

Gründe für den Wechsel zu Hike

Hike was the only one that could handle our complex inventory, and has been super easy to work with since the first sales call! They have not let us down one bit! It was easy to set-up (unlike Cin7), it handles our complex product variants (unlike Korona and Litespeed) and it is not laggy or lacking in features (like Vend!)

Vorteile

I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team.

Nachteile

There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again.

Vorteile

Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.
I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me.

Nachteile

no Cons, whatever didn't work for me was fixed

In Betracht gezogene Alternativen

Vend

Gründe für den Wechsel zu Hike

it does what I need it to do better than other products tested.

Vorteile

The retail POS system can be intergrated with hardware like scanner, printer and payment processor. This POS software works both on online and offline. Integration to ecommerce made management of online orders easy. Free training is done by Hike Point of Sale through online webinar which educate the user about how to use the software and to utilize its features and functions. The user can book a free consult at an initial who is specialized in retail.

Nachteile

The pricing of the software need to come up with more flexible plans.

Vorteile

Hike is designed with accessibility for all screens in mind. Because of this, it is appropriate for all audiences and age groups. Inventories, customer profiles, gift cards, e-commerce, and retail tracking are some of its amazing capabilities.

Nachteile

There were ongoing issues that hindered the system's efficiency. Goods would frequently disappear, and when I tried to re-enter them, the system would tell me that they had already been entered.

Vorteile

Hike performs well even without internet and can be used iPad for easy billing around the retail store instead of customer being queued to a place.

Nachteile

It is little to make localization, it took little hassle to make the integration possible, apart from this cost is little high comparing to the other products in the market.

Vorteile

The stickersss . I love texting on it with my boyfriend 🙈

Nachteile

I love everything about hike . The experience has been great

Vorteile

Accommodates unlimited users and also can be integrated to eCommerce Platform. interesting to see a friendly interface dashboard

Nachteile

The fact that some pricing plan can not transfer item from one outlet to other. There is also need to adjust the process to best suit businesses

Vorteile

Integration with QBO very good. Need to map it correctly though. The integration options for 3 ecommerce platforms is great. Not tested them yet, but QBO integration working well.

Nachteile

Nothing stands out at me worth complaining about.

Vorteile

The product is actually easy to use when it works. it just never works.

Nachteile

Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely. Program reverts to previous states, the app requires almost daily deletion and reinstallation, staff user functions change on their own. Even if you send a video of the error occurring in real time, hikes response to most issues is "its working fine here".

Vorteile

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Nachteile

Nothing just yet. Can't even find one thing I don't like.

Vorteile

During initial stage, in Hike we can use group calls for our friends and etc. It was the good options which has provided in Hike even in the initial stage also.

Nachteile

Actually I like least because of nudge option given in that. When we double tab on screen , then nudge will send to that group.

Vorteile

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

Nachteile

need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

Vorteile

I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team.

Simple and easy to use - trust me as I am not computer literate
integration with 3rd party software (QBO, BigCommerce). Support team was excellent
Very Competitive plans (one of the best in the market)

Nachteile

- Reporting section can be improved cover more areas including individual sales.
- Ipad app can play up sometimes
- Payment integrations

Vorteile

Looks good, and is easy to use once set up. The support team are easy to get onto, but aren'
t the tec team who resolve the issues.

Nachteile

It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

Vorteile

I liked all the promises that it supposedly was going to fix versus me using Shopify with additional apps

Nachteile

I do not even know where to begin.
- Created multiple items
- Added and subtracted randomly from both Hike and Shopify
- Discount Groups cannot be trusted. Even after spending 3 hours on chat with their lead tech.
- Created refunds in Hike and Shopify which I cannot undo so all those sales must be re-keyed
- reporting even the custom version gives you so little options you have to spend hours figuring out what it means

Wish I would not have tried this software EVER

Vorteile

The software is very intuitive and easy to learn. It has a decent dashboard which is functional and responsive and aesthetically pleasing to look at. Live chat support is available 24/7. Sales are processed quickly, not a lot of buttons to press to sell something. Efficient use of clicking. I also like how you can upload pictures as avatars for menu items

Nachteile

It does not integrate with our merchant machine, something the sales rep claimed it did. Presently when we make a debit machine sale, we have to process the card and then enter the sale into hike again, a real pain in the ass Reporting tools are lacking or it is hard to find what I am looking for. I can’t seem to find a report for every sale I have made by line item. Although there is 24/7 chat support, the reps are very slow to respond to queries. They stretched what should have been a 3 minute convo into 30 minutes. I think they are handling several clients simultaneously

Vorteile

able to separate history on product by store, purchasing or sales.
photo available linked to product.

Nachteile

you could duplicate products or customers very easily if misspelled

Vorteile

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!

Nachteile

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

Vorteile

User friendly, easy to chat, easy to navigate the status and search for a friend.

Nachteile

Communication is a biggest issue, I would say.

Vorteile

I like the colour scheme. I initially liked the idea that it was a Melbourne based company. I would prefer to support local than invest in a multi-national product.

Nachteile

Continuously freezes, does not have the functionality requirements I require. I haven't experienced any other point of sale system before investing in Hike Up. I have however learned that many of the other Point of Sale Systems that are a little more expensive actually provide the necessary reporting frameworks required for my business. I had spoken to Hike Up on many occasions to ensure it was the 'right fit' for our business. Alas, it is not.

Vorteile

I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system

Nachteile

I haven't found any negative features of the product

In Betracht gezogene Alternativen

Vend

Gründe für den Wechsel zu Hike

It was able to offer everything I was looking for at a competitive price

Vorteile

Incredible support. I work some very strange hours 24/7. It does not matter what time of night, on Saturday and Sundays included, and I get excellent support within a few minutes of posting my question. Every single time. It is very impressive.

Nachteile

Only 1 image associated with each product

Vorteile

Their system is so easy to learn and to teach my employees about its features. Dashboards are straight forward and can be customized easily with filters.

Also, It works seamlessly with my woo commerce panel so that offline and online customers are comes under one report system makes analyzing of sales easier.

Nachteile

Sometimes payment gets failed and there is no response from support about this. Ultimately makes customers get into trouble of making 2 times payment.

Browser compatibility is one more issue as I am using opera which makes thing tricky a while.