HubSpot CRM Erfahrungen

Vorteile

Hubspot bietet wirklich alle erdenklichen Funktionen, die man so braucht, und es gelingt, diese in einer Oberfläche unterzubringen, in der man sich nach einer kurzen Einarbeitungszeit sehr gut zurechtfindet. Ich liebe es, damit zu arbeiten!

Nachteile

Nachdem der Start sehr einfach und auch günstig ist, ziehen die Preise dann im weiteren Verlauf (Mehr Nutzer im System, mehr Funktionen) deutlich an. Aber Hubspot ist sein Geld wert, denn es spart im Alltag viel Zeit und bringt Tools wie Social Media Planung und Newsletter-Versand gleich mit.

Vorteile

Insgesamt überzeugt uns HubSpot CRM vor allem durch die vielseitigen Möglichkeiten, Leads bzw. Kontakte weiterzuverfolgen. Verknüpftes Marketing, automations und workflows überzeugen einfach.

Nachteile

Absolute Kleinigkeit, aber mega mega nervig bei HubSpot ist die Zuweisung von Ereignissen zu Kontakten Deals Unternehmen etc. HubSpot lernt nicht dazu. Heißt: macht man in einem Deal einen Call aus dem Tool heraus, muss man danach selbsständig anwählen, dass der Call sowohl für Deal, als auch Unternehmen, als auch Kontakt gespeichert wird. Von alleine speichert es Hubspot nur z.B. im Deal und wenn man über den Kontakt navigiert, wäre der Call von selbst nicht sichtbar.

Vorteile

Seit dem wir im Team arbeiten und Veranstaltungen organisieren, ist HubSpot das beste Tool bisher

Nachteile

Ich finde es unglaublich Umpfangreich, was gut ist aber was die Sache auch extrem kompliziert macht

Vorteile

Als CFO interessieren mich natürlich stark die Auswertungen zu KPI insbesondere zu Salesfunnel und Conversion für die Planung und Kalulation. Aus Effizienzsicht ist die Sales-Automatisierung eine gute Unterstützung.

Nachteile

Stakeholder Management und Schnittstellen zu weiteren Systemen.

Vorteile

Hubspot ist sehr schnell startklar, ist sehr einfach zu bedienen und bietet alle Funktionen, die man so braucht. Damit ist es für mich perfekt.

Nachteile

An manchen Stellen bleiben die Funktionen sehr Oberflächig, etwa im Bereich social Media. Wer hier mehr braucht, braucht speziellere Tools, für das wesentliche reichen aber die Features.

Vorteile

Schnell und einfach integrierbar mit sehr guten und einfach zu bedienenden Elementen.

Nachteile

Für mich momentan einziges kleines Fragezeichen ist der DAtenschutz - soll aber durch einen europäschen Server demnächst gelöst sein.

Vorteile

einfach zu installieren und zu nutzen...

Nachteile

Keine gute Hey CTI Anbindung / Zusammenarbietkeine Telefonie Auswertung

Vorteile

Hubspot CRM is what every business need for departmental and entire enterprise needs. It is pocket friendly and has and easy to use UI and all It's features. I find it very crucial especially in organization of customers data. From contact management that help us collect and use prospects and customer data in a productive way. It is also soo great in insightful analytics and reporting which help in decision making to improve the business. The ticketing system ensures better v
customer services by attending to each customers enquiry and request. Lastly it scales with the business needs and allow for integrations with other workspace tools for better customers management

Nachteile

Honestly there is literally nothing I hate about Hubspot CRM. It deals with the most important aspect of any business

Vorteile

Hubspot is great at quickly setting up quotes and pipelines. All of this is reportable and reasonably easy to set up without a dedicated admin. Sequences and campaigns are also very intuative

Nachteile

Some features are not available that feel like they should be standard. For example, lead roundrobins cannot be automatically adjusted by placing a rep on leave or vacation, this means you have to adjust the entire workflow or reassign deals as they land

Vorteile

HubSpot is multifunctional software. It simplifies communications with sales team. I can make notes, tag anyone within the organization to inform about news.

Nachteile

I think HubSpot isn't quite easy to use. Perhaps HubSpot CRM requires powerful features of computer. It was hard for my pc to open HubSpot links.

Vorteile

1) We initially went ahead with free plan of HubSpot CRM, before going forward with paid one to ensure that the tools fits our use case. The free version includes all core functionalities and can be a good option for startups and small businesses with small budgets 2) UI and UX of the tool is very intuitive, we were able the team was able to onboard onto the tool very easily, with some training3) The tool helps us to create workflows and automate Automation lot of redundant tasks, this saves lot of time. We have also lately integrated a HubSpot based chatbot on our website for direct lead generation

Nachteile

1) Not all features are available in free plan, for e.g. there is an automation limit on free plan, we tried setting up automation of workflows on free plan initially but were not able to set up automated emails. Also, there is no chat or phone support for free plan2) Marketing hub, sales hub or servicing hub, each one comes with its own cost, that is over and above its subscription cost 3) It takes users some time to get accustomed to advanced features, basic ones are easy to get used to

In Betracht gezogene Alternativen

Zoho CRM, Dynamics 365 und Salesforce Platform

Gründe für den Wechsel zu HubSpot CRM

Free plan and reasonable pricing was the main reason, it helped us test the key features of the tool before going ahead and buying the paid version

Vorteile

Its simply the best CRM for Marketing.You can do everything with it with ease and can connect all integrations available. If they don't exist, just create them by yourself using webhooks and api's.

Nachteile

It's always updating the filters and can be a bit overwhelming for the team to keep up with the constant new updates

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM

It's the best for marketing use and is much less expensive than Salesforce

Vorteile

Easy integration with Quickbooks Online. Collaborating with others from multiple locations on projects work. Ability to follow up with automated emails!!

Nachteile

Understanding the way product add ons works is a little tricky.

In Betracht gezogene Alternativen

Airtable

Gründe für den Wechsel zu HubSpot CRM

HubSpot CRM provided easier connection to QBO - small team needs all the time savings possible.

Vorteile

HubSpot CRM opened our eyes to the true value of keeping customer needs first. It took us little time to get to learn how it works and in hours time, everyone was already good at it. The most impactful thing about HubSpot CRM is giving us a successful platform to engage with our customers. With it, we have been able to offer our customers with an easy way in which they can reach us out for any support they need. I have to mention in how good HubSpot CRM has been in keeping all our information and data safe.

Nachteile

HubSpot CRM has been of so much benefit to us and i can't seem to figure out any part of it that has been strenuous for us.

Vorteile

Hubspot CRM has had a huge influence in our company for some years now and we are assured to keep using for its excellent work in bridging the gap between us and our customers. We easily engage with our customers through live chats and virtual meetings and this has made us get closer to our customers. HubSpot CRM has amazing reports which gives us insights about the services we are offering our customers and allows us to follow up on customer engagements to ensure their satisfaction.

Nachteile

We get all we need from HubSpot CRM and so far everything has been working on smoothly and to our benefits.

Vorteile

HubSpot is constantly pushing out more features and seems like they are really starting to compete with Salesforce in the mid-market.

Nachteile

The third party integrations are conistent with the quality of the integration

Vorteile

Tool was easy to use, easy to navigate, worked well for us in a B2C setting.

Nachteile

Analytical functionalities could be better, support wasn't great (we weren't [saying extra for it though)

Vorteile

HubSpot is excellent for small companies, especially if you can get the startup discount for 90% off for your first year. The system has a lot of power and plugs pleasantly into a lot of the coolest, best products (gmail, Slack). The system's Contacts and Companies systems are well-done and extend pleasantly into other parts of the platform.

Nachteile

HubSpot needs to stop removing features and putting them into new licenses that cost more money. I realize they need to make money but they're turning it into this nickel-and-dime situation that makes the system more complicated. It's starting to feel like a bloated mess like Saleforce. I think someone nimble is going to come in and outdo them if they aren't careful.

In Betracht gezogene Alternativen

Zoho CRM, Agile CRM, NetSuite und SugarCRM

Warum HubSpot CRM gewählt wurde

HubSpot was cheaper and was more approachable than the customization nightmare that is Salesforce.com.

Zuvor genutzte Software

Salesforce Sales Cloud

Gründe für den Wechsel zu HubSpot CRM

The feature set was stronger and we were approved for the startup discount.

Vorteile

There's tons & tons of features to love about Hubspot. The power of the platform, even the free version of it, is undeniable. Tracking customers, managing issues, following up with loose-ends.. it's all handled seemlessly here and it's so smooth you won't even notice the undoubtedly massive amount of effort that's been put into it. - Hands-down best feature? The issue Ticketing system.

Nachteile

As i mentioned in the title of my review here, mobility. The biggest issue i've had with Hubspot is the fact that i can't really use it outside the office, unless i pull my desktop and set it up in the back seat of my car.. because that's how bad their mobile app is right now.

That being said, they have a long-running feature-request board that gets tons of comments asking them when they'll update their app to bring more amazing features to mobile, but that hasn't had a reply from them in almost a year now. - The main feature their app needs? The mobile Ticketing system.

Vorteile

HubSpot focuses on simplicity and usability rather and competing for the most features or customization. The primary requirement of our CRM implementation project was ease-of-use and HubSpot has not dissapointed. And while there are limitations compared to other platforms, the feature set is growing all the time and we don't have to rely on third party integrators or developers. It is also easy to scale up quickly.

Nachteile

HubSpot has a strong culture and jargon. To truly understand the platform, you will need to learn to think like the HubSpot community which can use different terms and methodologies. The platform also seems to be biased mostly towards B2B service companies, however you can make it work for just about any type of organization. Also keep in mind that while the CRM starts as "free," the cost increases quickly as you leverage the other HubSpot "hubs."

In Betracht gezogene Alternativen

Dynamics 365

Warum HubSpot CRM gewählt wurde

MS Dynamics was clunky, buggy, and had an outdated user interface. I'm sure a custom integrator could have smoothed out some of the issues, but who wants to deal with that cost and complexity.

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu HubSpot CRM

HubSpot had all the core features we needed at a lower cost without the need for a third-party integrator.

Vorteile

What sets HubSpot CRM apart is its intuitive automation capabilities. The seamless integration of marketing automation tools ensures that leads generated by our marketing efforts flow seamlessly into our sales pipeline. This has not only streamlined our lead nurturing process but has also led to a significant reduction in manual handoffs and a boost in overall conversion rates.

Nachteile

I think the hardest part about HubSpot was the setup process. While it takes much effort to get set up with Hubspot CRM, we found it was more than worth it and the support team was able to help us with our most difficult integrations.

In Betracht gezogene Alternativen

Salesforce Sales Cloud und SugarCRM

Warum HubSpot CRM gewählt wurde

We were convinced by our SEO expert that Hubspot was the best option for our CRM.

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu HubSpot CRM

The functionality with HubSpot was unmatched by the other products. The intuitive structure of how contact information is presented is easy for any user.

Vorteile

Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!

Nachteile

I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..

In Betracht gezogene Alternativen

Zoho CRM und Salesforce Sales Cloud

Warum HubSpot CRM gewählt wurde

There are more benefits to using HubSpot, not the least of which is that it's cloud based, so I can use it anywhere on any device. I couldn't do that with ACT!

Zuvor genutzte Software

Act!

Gründe für den Wechsel zu HubSpot CRM

HubSpot had all the features I was looking for and more! Plus it has a free level that is very generous, and one I tried it, I was hooked!

Vorteile

> It is free and offers unlimited users WOW

> The Training That Is Provided With The Free CRM Solution - Great Quality Of

> The Number Of Things That CRM is Able to Offer within the Free Solution

> The Best Free Quality CRM Software Solution Out There Hands Down

Nachteile

I really can not say anything negative about this Free CRM at all.

It has been for me a complete game-changer

If they could do something a little better it could be to have a more user-friendly getting started area for the training videos

In Betracht gezogene Alternativen

Zoho One, Zoho CRM und Bitrix24

Warum HubSpot CRM gewählt wurde

Managing Clients and Prospects is a lot more intuitive for me using HubSpot CRM, it just works. It is just a better overall solution all round for me and I can add unlimited additional staff completely free of charge

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu HubSpot CRM

I choose to use HubSpot CRM as it is a better all-round working solution for me and what for what I need and it is for free.

Vorteile

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

Nachteile

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

Vorteile

It's easy to keep track of everything in the sales pipeline like the last conversations you or another rep has had with a prospect or client, how many times you've followed up and to determine what work still needs to be done.

Nachteile

It very rarely can be glitchy but when it is, it can be annoying. There are a lot of duplicate contacts that are in the CRM that confuses things a bit but they get cleared out then you'll have another batch to take care of.

In Betracht gezogene Alternativen

Salesforce Sales Cloud

Warum HubSpot CRM gewählt wurde

We were expanding and needed more functionality to track deals and deal stages.

Zuvor genutzte Software

Basecamp

Gründe für den Wechsel zu HubSpot CRM

Salesforce was a bit too big for what we needed, with a sales staff of only 4-5 we didn't need to have a CRM like Salesforce.