JumpCloud Directory Platform Erfahrungen

Vorteile

Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource. It gives me as an MSP (Managed Service Provider) the ability to manage access security from a single cloud-based platform.

Nachteile

Pricing can add up quickly, and a prospective user should carefully plan out your implementation strategy so you can look at their different pricing scenarios and not overbuy. Also, there is weakness in the strategies for security revolving around password resets and for lost/stolen mobile devices.

Vorteile

SSO integrations are incredibly easy to configure, no matter if you are using a prebuilt configuration or need to make a custom connector. Having SSO, LDAP, Radius, MFA in the same platform as device authentication and configuration policies is something I have not found outside of Microsoft AD and JumpCloud. There are remote management and monitoring tools out there that claim to do these things, but so far JumpCloud has proven to be incredibly simple. I am constantly amazed that my tests just work within the first few tries. I am used to Microsoft environments where testing gets very tedious and gives minimal feedback on how to make things work. JumpCloud supports MacBooks like a champion. If your office is heavily invested in MacBooks, and you are looking for an easy way to centrally manage authentication and hardening, JumpCloud is the tool for you. By far my favorite feature is "Submit an idea" right in the admin console. You get the sense that they really care about their admins and want to make a tool that is always getting better.

Nachteile

1) No nested user groups! I feel this is essential for identity and access governance.
2) The device policies that they have available cover a lot of the base security hardening needs, but I am excited to see just how much of the various supported OS jumpcloud will eventually be able to tap into. I would love to see JC mirror Active Directory Group Policies as much as possible, and continue to get more configurations added for MacOS.
3) iOS and Android devices are not able to be managed by JumpCloud, but I have been told this is coming by the end of 2021/early 2022.
4) Only TOTP MFA is supported for the admin console, and after getting SSO set up on a lot of tools the pain of that is getting to me, but I know they are working on this feature as well.
5) I personally believe that a remote desktop tool would make JumpCloud the king of IT tools.

In Betracht gezogene Alternativen

Jamf Pro, Google Workspace, Okta und Kaseya VSA

Warum JumpCloud Directory Platform gewählt wurde

The criteria for my search was an IDP for SSO. Device management was a nice-to-have, down-the-road goal, and Microsoft AD was off the table. After finding JumpCloud it was a breeze to convince my higher-ups that Device Management could and should be a top priority along with identity and SSO. We were using Jamf for Macs, and had no central management for Windows devices. With jumpcloud those are all in one place.

Zuvor genutzte Software

Jamf Pro

Gründe für den Wechsel zu JumpCloud Directory Platform

Simple: Identity, access, device management all in one platform. Okta - only Identity. If you want to manage devices you need to integrate another platform. We wanted one tool. Jamf - No Windows support, no identity or access management. Google Workspace - No laptop support. Workspace One - Not an actual identity provider, device management was not as simple as JumpCloud. Kaseya - Clunky, heavily dependent on computers being tied to a domain, which we don't have.

Vorteile

The features seem straightforward, and I have heard no complaints from the users and security engineers.

Nachteile

I'm not entirely clear what it does, but maybe that's the point? It's supposed to work without hindering day to day activities.

Vorteile

We needed to set up a Radius Server for remote authentication and authorizations. JumpCloud allowed us to set this up in a matter of minutes.

Nachteile

Setting up a list of allowed Radius Clients was counter intuitive. You're asked to enter the IP's of Radius SERVERS, but they mean Radius CLIENTS.

Vorteile

Jumpcloud has provided us with a full DaaS solution which we were able to scale easily, and have seen the benefits versus our prior environment. We are able to implement policies and enhance our security posture very easily by utilizing Jumpcloud. The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack. The ability to manage all users and endpoints through the console allows for streamlined processing of requests through our Sys admin team.

Nachteile

I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports. I also want to see more integration with services like Slack.

Vorteile

Jumpcloud has several features that will bring ease of use to you life. The simplicity of the system and the ease of understanding is key. Going from a brand name MDM to using Jumpcloud was super easy. The everyday management and the use of it, is definite stand out for me in terms of using Jumpcloud.

Nachteile

Jumpcloud has alot of items, some are less relevant. But one negative aspect, and this is getting better, is the possibility to push macOs application to users. This is still fiddly but I'm sure that Jumpcloud will come out with a solution.

In Betracht gezogene Alternativen

Jamf Pro

Warum JumpCloud Directory Platform gewählt wurde

Fleetsmith lost all the great features and lost all capabilities of us using it.

Gründe für den Wechsel zu JumpCloud Directory Platform

The company was smaller than Jamf and my experience is that smaller companies care more about customer feedback and ideas for improving the product, which is the case with Jumpcloud.

Vorteile

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Nachteile

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Vorteile

What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

Nachteile

The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

JumpCloud is the best priced for all the features.

Vorteile

Jumpcloud offers 10 users free, forever!

Nachteile

Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

After much investigation, I found that neither Ping or Okta could completely replace an on-prem AD server. Azure AD is much more difficult to use, especially in a mixed environment like we have.

Vorteile

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Nachteile

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

Vorteile

I like using the commands feature mostly out of the all of the modules. It allows me to automate my environment and support my helpdesk effectively from behind the scenes.

Nachteile

The software list and policy review. Software lists are cumbersome; the policy checks cannot be searched and appear to be incomplete.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

Your platform was superior and the development is ongoing.

Vorteile

It's cloudy, SaaSy, and requires no on-prem or self-managed hardware to maintain.

Nachteile

Feature rollout is random. Like w/ any software, sometimes my prorities are hit, sometimes they feel forgotten.
What's important to me and my company's use-case isn't always going to match up with what matters to JumpCloud.
That being said, certain features are a long time in the offing.

Vorteile

Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.

Nachteile

Lacking some features. For example, they support VLAN assignment via RADIUS, but do not support named VLAN's in this configuration. It's not a complete replacement for AD in that you cannot nest groups, they have to be individually managed. The MDM features are some of the most interesting available, but feature availability is highly dependent on OS... for example, while both Mac and Windows have significant options available to them (albeit many fewer that Group Policy in AD provides), Linux has almost none of the MDM features available to it.

In Betracht gezogene Alternativen

Duo Security und Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

Availability of 10 free users forever.

Vorteile

JumpCloud solved a number of issues for us as we needed a cloud-based identity management and also a system management tool for our distributed workforce. The product has constantly been improving over the 2 years we have used it. Set-up is fairly easy and it was pretty simple to roll-out.

Nachteile

There are some limitations that I hope are improved as the product develops. MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information. It doesn't not have commands that can run on a system automatically when joined which would be nice.

In Betracht gezogene Alternativen

OneLogin

Vorteile

While JumpCloud may not have all the bells and whistles, what it does do, it does well. Super easy to use with a Google GSuite environment.

Nachteile

I wish SSO was beefed up a little more. Some nicer integrations would be great, but it is possible that there are partnerships with larger DaaS providers that were made exclusive and they can not get access to.

In Betracht gezogene Alternativen

Okta

Vorteile

How often new features come along, and the ease of use.

Nachteile

There weren't many features available at first.

Vorteile

I love how many features it has. I use it daily as an admin for single sign on and as a directory tool. I also make sure our users use it on our radius network.

Nachteile

I wish 2 things were different:
1. Remote control or viewing. I would love to have the capability to remotely take control and/or monitor a user's laptop for remote support.
2. I wish the device working with a user worked more seamlessly. By that I mean I've noticed that when I pair a macbook that's registered in our Jumpcloud directory with a user and "Force a password change," the user is locked out of the macbook, (which is good), but then often has problems trying to sign in when they fill out the fields that appear, even when they use the correct old password and try to set a new one. I also wish that touch ID was enabled when the device is paired with a user and I can't seem to find a setting to change that on my own.

Vorteile

I work with many small companies,, and Jumpcloud is used to deploy central authentication service, without an AD or LDAP to deploy.

A very good service to centralize assets, users and link then. I love the cross platform agent, mainly used with workstation on my side

Nachteile

Nothing for my usage, I don't use all available services but my needs are supported

Vorteile

MFA, SSO, RADIUS and System/User management

Nachteile

Need more analytics and mass user updates

In Betracht gezogene Alternativen

Duo Security und Okta

Warum JumpCloud Directory Platform gewählt wurde

Easier better interface and more features

Gründe für den Wechsel zu JumpCloud Directory Platform

Pricing

Vorteile

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

Nachteile

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

Vorteile

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Nachteile

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

Vorteile

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

Nachteile

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

Vorteile

I love what jumpcloud does, it provides safety and security to our company. We really needed a way to gain control and make sure company property was protected. Having the single login to multiple services helps our employees, with only having to remember one password.

Nachteile

It's pretty tough to implement and control. We constantly run into issues with configuring users on new systems. Systems fall out of date and don't add/remove users as the should. It's a headache to fix. Employees consistently get locked out, as they have to set a new password every 90 days

Vorteile

The best part of Jumpcloud is the ease of use for setting up things that we need quickly.

Nachteile

There are offerings here that I know nothing or next to nothing about. ot the failt of Jumpcloud - I need to spend the time

Vorteile

The product is very easy to use and helps us work more efficiently. It also help us unify security settings across all of our devices without having to change all of them manually. Computer set up is much smoother now using the agent.

Nachteile

I wish they had MDM for PCs in addition to Macs. Also, setting up the RADIUS server is difficult because there are so many different kinds of networking devices.

In Betracht gezogene Alternativen

Okta

Gründe für den Wechsel zu JumpCloud Directory Platform

Cost and functionality