Nutzerbewertungen im Überblick
Über ConnectWise ScreenConnect
ConnectWise Control ist eine cloudbasierte Betriebsmanagementlösung, mit der technisches Personal Fernunterstützung bieten, Fernzugriff erhalten und Fernsitzungen durchführen kann. Die Lösung fungiert als Treffpunkt für technische...
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- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
There is no better solution
I can remote into my clients PC's for support or have unattended connections to servers for maintenance and monitoring. Saves time (not travelling to client location) allows me the freedom to work from anywhere
Vorteile
-Works very well.
-not resource heavy
-multi platform
Nachteile
-Nothing I can really think of.
-This is my go to application for rmm.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Connectwise Control - An amazing remote app
Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs.
Vorteile
Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.
Nachteile
The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The price is right, it has enough features that were not that easy to integrate, its reputation...
see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'
Vorteile
THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies
Nachteile
Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|
Warum ConnectWise ScreenConnect gewählt wurde
ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work!Gründe für den Wechsel zu ConnectWise ScreenConnect
CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAMDie besten Alternativen zu ConnectWise ScreenConnect
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ScreenConnect is an excellent product
Vorteile
Easy to manage and use for remote support and remote control
Nachteile
File transfer is slow. It works, but the speed is very slow.
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
A Comprehensive Remote Support Tool: ConnectWise Control
Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.
Vorteile
ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.
Nachteile
ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

- Branche: Computer-Hardware
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise Control helps us support our global customers
ConnectWise Control has allowed us to deliver a custom-branded remote support solution.
Vorteile
I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.
Nachteile
Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,
In Betracht gezogene Alternativen
GoTo WebinarWarum ConnectWise ScreenConnect gewählt wurde
To save money and offer a custom branded support tool.Zuvor genutzte Software
GoTo Meeting
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
One of the best remote tools I've ever used !
The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).
Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.
Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.
Vorteile
The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications
Nachteile
The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.
In Betracht gezogene Alternativen
ISL LightGründe für den Wechsel zu ConnectWise ScreenConnect
First of all the price and secondly the ease of set up.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Best Remote Control Management Software
We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would never go back to TeamViewer - ConnectWise Control has saved us a lot of time and effort.
Vorteile
Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.
Nachteile
The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.
In Betracht gezogene Alternativen
VNC ConnectGründe für den Wechsel zu ConnectWise ScreenConnect
The cost is reasonable, it's easy to install, and works every time.- Branche: Gewerbeimmobilien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise is a fantastic tool to remote in and help employees
Vorteile
How easy it is to access other computers using Connectwise. It's really nice to run PowerShell scripts on it remotely as well using #!PS command before it. You can also segment groups so other people can only see their specific employees. What is also nice is installing updates for Connectwise remotely by using the reinstall command.
Nachteile
It's a bit pricey compared to other alternatives that we looked at.
Gründe für den Wechsel zu ConnectWise ScreenConnect
I felt for the price and features, Connectwise was the best alternative we could've choose. I still feel like it has been for 2+ years.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
ScreenConnect helped power us to remotely support customer base during Covid
Vorteile
The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.
Nachteile
The ConnectWise portal was difficult to navigate to find the latest updates for the tool.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Excellent Remote Control/Access Platform
We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems.
Vorteile
We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.
Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.
Nachteile
The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.
Warum ConnectWise ScreenConnect gewählt wurde
We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over.Gründe für den Wechsel zu ConnectWise ScreenConnect
Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise Control Review from Experience
I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide.
Vorteile
The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access.
Nachteile
I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern.
Warum ConnectWise ScreenConnect gewählt wurde
Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch.Zuvor genutzte Software
GoTo MeetingGründe für den Wechsel zu ConnectWise ScreenConnect
I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application.- Branche: Computer-Vernetzung
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great remote software with good feature set.
I switched over from fixme.it as I needed a remote support app with a phone app as I use tablet and phones in the field and I'm.not always near a computer.
Support has been great over chat as needed and most downtime is noted well ahead of time.
Vorteile
Ease of setup and configuration.
Personal landing page for remote clients.
Quickly see online status, system specifications and ram usage
Easily issue commands to system and transfer files.
Nachteile
Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails.
Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Great tool - Good mix of Instant and Agent
Love the product. Used to use a VLC-based product before, and this has gone so far already. Still some growing up to do, but seems like one of the best available products out there, at least for my needs, without being stupid-priced.
Vorteile
There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well.
I love the idea of the toolkit, where you can pre-upload commonly-used tools.
I also like that the software seems to be taking some steps forward as time goes on as well.
Nachteile
Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons.
In Betracht gezogene Alternativen
AnyDeskWarum ConnectWise ScreenConnect gewählt wurde
RemotePC hadn't done any growing. Product was clunky and slow, and difficult to get customers going with InstantZuvor genutzte Software
RemotePCGründe für den Wechsel zu ConnectWise ScreenConnect
Just enough features, better pricing than TeamViewer in the end.- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Needs better support
I have not been able to login since the upgrade to 2FA and support is unable to help.
Vorteile
Cost was competitive compared to others and it had a good toolset for remote control.
Nachteile
connectwise support seems like they could care less that I was having problems.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good Product, Disappointing Support
Overall, we have been happy with the product. It typically works as expected without issue. The biggest problem with the software is the subpar vendor support. The mobile app is also lacking compared to it's competitors. The app simply opens the web page interface.
Vorteile
ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.
Nachteile
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Easy, Fast, Reliable, Robust - Not much more I could ask for.
Overall, we're very happy with the purchase and performance and would recommend the product to anyone. It's fast, reliable, easy to use, competitively priced and their support has been great to work with the few times we've reached out.
Vorteile
I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need.
It's also extremely fast and easy to update the agent on the endpoints.
Nachteile
I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made.
I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support.
I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well.
There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet.
Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice.
Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
#1 in Unattended Remote Access
I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.
ConnectWise Control will never leave my mind as the pinnacle of remote access tools.
Vorteile
The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.
Nachteile
Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
A great solution for a one-man-shop
It just works. It's super-ridiculously reliable. By that I mean, I've used MANY other remote support software solutions over the years, and while this one might not have the perfect clarity of an upscaled resolution, it has yet to fail me on a connection. I deploy them via MSI, occasionally update them from the admin interface, and ... thats it! It just works!
Vorteile
Compatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). AUTOMATIC NAME UPDATING. This was HUGE for me! This was the main reason I moved away from GoToAssist. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. Deploying software to 50-some machines might not be as large a task as other companies out there with 500+ machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control.
Nachteile
Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion.
Scaling:
If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do)
Additionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. - if there was a feature that introduced some good hardware accelerated anti-aliasing), the daily use of this software would be greatly improved.
Multi-Monitor Sluggish:
I've seen this with some other remote connection software - even the more legacy VNC protocol suffers from it, but it is avoidable because not all have this issue. I think the software needs to only stream updates to the primary selected monitor - or at least have an option to enable that, because delays become a huge problem when navigating things like complex databases or even simple excel sheets when there's a full-second delay. This does not happen on single monitor connections right now, it becomes noticable on dual-monitor, and on triple monitor it's very obvious.
- Branche: Versicherung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
ConnectWise Control Opinions
Works great in our environment and has enable us to connect to any of our users wherever they may be. Its easy for the clients to use and connect especially if 24/7 access is setup.
Would like to see the Host Pass time increased to an option of 48 hours. Many times work must be done over the weekend, this would then enable us to issue a pass for the entire weekend and be done with it!
Vorteile
Ease of use for myself and clients; two factor authentication . Love the Toolbox feature as it places often used apps, files, etc. at my fingertips. Being able to install consistent access to or clients is a big plus as we can see all of our devices listed with connection being just a click away. The option to pass credentials to the client is a great option to have too.
Nachteile
Not much, just the limitation of 24 hours on a Host Pass as this does not get us through a project over a weekends time frame.
In Betracht gezogene Alternativen
LogMeIn RescueWarum ConnectWise ScreenConnect gewählt wurde
Support structure changed.Zuvor genutzte Software
LogMeIn RescueGründe für den Wechsel zu ConnectWise ScreenConnect
Cost, features, ease of use and deployment.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
The Unfortunate Software Cycle Victim
Overall, Connectwise Control has been and is a great software and has allowed me to remotely support clients with a smooth connection and not overly complicated connection process. Unfortunately, I believe being owned by Connectwise was and is the biggest weakness and downfall of the Control (formerly Screenconnect) software. Don't get me wrong, it is still a very usefull and functional software, however, it is very clear that the software lack development because the interface is not the intended interface that Connectwise would like you to use, they want everyone to use Manage, which I completely dislike. I am running the Stand alone version I do not beleive they offer anymore, I am thankfully grandfathered in which isthe best legacy benefit of Screenconnect. I cannot say I have found a better option, however, the software as sold now is all in the cloud and I do not think the benefits are the same as my experience.
Vorteile
I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options.
Nachteile
They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise Control, Easy To Use Remote Control and Support Tool
Overall we are very happy with the way Control works and the value it provides to our business. It is one of our must have and our go to support tool.
Vorteile
Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online.
The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.
Nachteile
The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.
- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
ConnectWise Control is our Remote control app
Vorteile
It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.
Nachteile
One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.
In Betracht gezogene Alternativen
AnyDeskWarum ConnectWise ScreenConnect gewählt wurde
This product is less in price.Gründe für den Wechsel zu ConnectWise ScreenConnect
It has the best price.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best remote control software out there, period!
We used Log Me In Rescue for years, paying $500+ a month. We've used TeamViewer, gotomeeting, join.me and Splashtop. We switched to ScreenConnect over 5 years ago and never looked back. The licensing model allowed us to pay once for a number of concurrent connections without having to worry about the number of techs we have. With this licensing model we can pay for upgrades every few years and still save many times over from what we used to pay for Log Me In Rescue. We run the server on our own hardware, having complete control over who has access to it and from where. When ConnectWise took over the product and renamed it to Control we had no issues. They've continued developing it rapidly.
Vorteile
You can buy a license forever. Easy to install/update the server component. Easy to train new users. Easy to deploy to customers. Has every feature we'd ever want: recording sessions, copy/paste into remote window, unattended access, flexible security settings for different levels of employees, works through UAC prompts (unlike gotomeeting), transfer files/directories to/from remote machine, toolbox to run common executables with one click. Has an API to build additions (we've never had to but it's nice to know we can.)
Nachteile
We were nervous when ConnectWise bought this company (previously ScreenConnect) because they were known for "rent only" products but for now they've kept the option to buy licenses to own. The possibility that one day they could change the licensing model to rent only is the only thing I dislike about using the software.
- Branche: Computer-Vernetzung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ConnectWise Control
The software is very stable and I use it multiple times a day. I would be unable to do my job without it.
Vorteile
I love the ease of use this software offers and the remote clipboard and file transfer tools. It is an excellent tool.
Nachteile
The customer service is by for the biggest issue with this software. The response time of the support is difficult to deal with.