ConnectWise ScreenConnect Erfahrungen

Vorteile

-Works very well.
-not resource heavy
-multi platform

Nachteile

-Nothing I can really think of.
-This is my go to application for rmm.

Vorteile

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

Nachteile

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

In Betracht gezogene Alternativen

RemotePC, Splashtop und VNC Connect

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I chose it because of its rating, reviews as well as price. It is very competitive and affordable for me personally.

Vorteile

Due to its end-to-end encryption, two-factor authentication, and session confirmation prompts, ConnectWise Control offers a high degree of security. Businesses can brand the UI with ConnectWise Control to give it a more polished and distinctive appearance.

Nachteile

ConnectWise Control can be expensive, especially for small businesses or those with a limited budget.

Vorteile

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Nachteile

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Vorteile

ConnectWise Control is a seamless tool used for remote support. It allows IT support to connect to an end user device/Server without having to log the user or session out. meaning a user can report an issue and support personell can be on supporting in no time. There are also great file and clipboard sharing features. Along with unattended access to PowerShell and command line which can be useful for troubleshooting without impacting the users day.

Nachteile

ConnectWise Control is a brilliant tool for remote support, the issue I have is it can become a security risk given users machines can be accessed and remotely managed with no acceptance of session from the end user.

Vorteile

Very easy to install on client computers.

Nachteile

The licensing it a bit overly complicated.

Vorteile

I liked how quick and the different types of features offered.

Nachteile

There are times when it's slow to connect to the website.

Vorteile

1. Clients get a good experience when their ticket is resolved through ConnectWise.2. It's a new platform in the market even then it is getting good attention.3. Provides end to end encryption.

Nachteile

1. Sometimes service providers are used for malicious use.2. A bit of professional UI which new users find difficult.

Vorteile

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

Nachteile

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Vorteile

Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.

Nachteile

more scripting support would be apprecaited

Vorteile

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Nachteile

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

In Betracht gezogene Alternativen

SolarWinds Service Desk, Kaseya VSA und VNC Connect

Warum ConnectWise ScreenConnect gewählt wurde

The price point was way better and the overall functionality was a huge selling point.

Gründe für den Wechsel zu ConnectWise ScreenConnect

Having used some of the other products as well as Control, made this decision very straightforward. The overall functionality of the product for the price was the biggest selling point. Management thought I was joking when I showed them the 3 year cost of the software vs. the cost of some of the others in the mix. The decision was made there and then. Rollout took less than 48 hours (using GPO) to get all endpoints and servers added to the brand new environment. 100% would recommend for anyone sitting on the fence. We are currently using the cloud version and have not been disappointed with this product.

Vorteile

The software is fairly easy to use, intuitive and easy to deploy with the hosted option. The newer features to look up currently installed Software, the latest error logs and full specs with SN is used almost daily in our computer.
The notes feature can glitch from time to time, but is a great way to track notes on customers when I'm doing a large batch of updates. I use it to track updates I've started so when I come back to it I know exactly where I left off which isn't necessary for our internal documentation, but is a great note pad tool right in the program.
Along the same lines, we use the Notes feature to leave pertinent information for specific devices such as construction equipment computers that can not be turned off without notice and who exactly to contact with their name, numbers and email address to ensure employees have easy access to this NECESSARY information before accessing the computer remotely.

Nachteile

My least favorite problem with this software is the customer service. We came across a bug over the past few months and when we called in were basically told that the problem was essentially end user error, which is ironic since we've used the software going on 5 years now and we are extremely familiar with the ins and outs of both the software and basic troubleshooting since, ya know, that's our job... Technical support was down right rude when they weren't understanding the issue and when I finally talked to a senior technical engineer for ScreenConnect, I explained the problem and was given an answer of "I could see why this would be confusing to the last agent" but they agreed with me that there was no reason for the agent to be rude or dismissive just because he couldn't understand the abstract bug. We have yet to solve the bug, but I don't necessarily blame the Senior level Engineer, the bug is just very hard to reproduce.
The one other hugely important disappointment with this software is that it is not ACTUALLY HIPPA, the EMRA, ACA and Medicare compliant. We have talked with Senior Engineers and the sales team and while they boast about the software being HIPPA compliant, I asked a how exactly they comply with the basic requirements, non-negotiable terms, and when pressed, ScreenConnect doesn't actually have proper compliance. We have therefore not installed the software on any of our health care clients which wastes a lot of time.

Vorteile

Easy to use. Reliable. great dashboard.

Nachteile

It does everything I need and surprises me with things I didnt know I needed!

Vorteile

Connectwise Control is an easy to use software that allows our company to provide remote access and remote support to our clients. The software was extremely easy to setup and configure and get running. Once it was set up and running it just works. It is the fastest remote access tool we have ever used. It connects to sessions in seconds, not minutes like some of the other remote access tools out there.

The layout of the software is great and make navigation for our techs and also the end-users simple. The built-in toolbox and remote file transfer also are dead simple to use and always work. It allows us to copy a file over to a desktop we are supporting, or to copy need diagnostic info back to our techs computers.

Control includes multiple options for 2-factor auth which is a must these days for tools like this.

Nachteile

The least liked portion of Control is that support is not always easy to get a hold of and sometimes does not always have the best solutions or fixes during the initial support engagement.

Vorteile

There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well.

I love the idea of the toolkit, where you can pre-upload commonly-used tools.

I also like that the software seems to be taking some steps forward as time goes on as well.

Nachteile

Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons.

In Betracht gezogene Alternativen

AnyDesk

Warum ConnectWise ScreenConnect gewählt wurde

RemotePC hadn't done any growing. Product was clunky and slow, and difficult to get customers going with Instant

Zuvor genutzte Software

RemotePC

Gründe für den Wechsel zu ConnectWise ScreenConnect

Just enough features, better pricing than TeamViewer in the end.

Vorteile

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.

Nachteile

The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

Vorteile

Remote connection is easy to understand and use even for non-tech savvy users,
Templates help to decide on what options are shown and not show which is great for customization and de-cluttering.

Great 1-click redeploy for updating the control agent version

Nachteile

Cloud hosted server is sluggish and slow to respond, each input feels slow and occasionally pages just never finish loading all together.

Addons are non-curated and seem rarely upto date and working.
API documentation for Control seems non-existent or sparse.

No Android endpoint app to remote control mobile devices (This is the one feature that almost had us turn to LogMeIn's product line)
even teamviewer has a host app although it connects in the reverse fashion to match the teamviewer desktop app.

Vorteile

What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.

Nachteile

I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1.

In Betracht gezogene Alternativen

Splashtop und GoTo Meeting

Warum ConnectWise ScreenConnect gewählt wurde

Cost was rising and not getting some of the features we were requesting.

Gründe für den Wechsel zu ConnectWise ScreenConnect

Did a trial and loved it!

Vorteile

The best features are totally the remote support and ad-hoc session access that can be shared with multiple agents. I addition we lean heavily on the lightweight client for permanent access to servers over RDS.
Also ingrates well with Azure AD.

Nachteile

The worst part, which is minor is the amount of customisation and branding.

Vorteile

This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue.

Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

Nachteile

Probably my least favorite thing is getting the session filters tweaked just right. Once you get the hang of the syntax it's really not bad, but there is a learning curve. Having your endpoints arranged into session groups is well worth the effort.

Oh, and the name needs to be shorter. It doesn't have to be ScreenConnect, but it needs to be that easy to say. Saying Control by itself sounds creepy, like Big Brother creepy. As an Admin I never say "I'm going to use Control to help you with that issue."

Vorteile

I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need.

It's also extremely fast and easy to update the agent on the endpoints.

Nachteile

I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made.

I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support.

I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well.

There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet.

Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice.

Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky.

Vorteile

Ease of use for myself and clients; two factor authentication . Love the Toolbox feature as it places often used apps, files, etc. at my fingertips. Being able to install consistent access to or clients is a big plus as we can see all of our devices listed with connection being just a click away. The option to pass credentials to the client is a great option to have too.

Nachteile

Not much, just the limitation of 24 hours on a Host Pass as this does not get us through a project over a weekends time frame.

In Betracht gezogene Alternativen

Rescue

Warum ConnectWise ScreenConnect gewählt wurde

Support structure changed.

Zuvor genutzte Software

Rescue

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Cost, features, ease of use and deployment.

Vorteile

I love the performance and quality of software customization allowed. I am able to tweak the software to wording, colors, and images allowing me to make the software more of my own. I like that there are multiple ways to connect to client computers from password, link, and unattended access to name a few options.

Nachteile

They were formerly ScreenConnect until they were bought out by Connectwise who after my most recent experience are a virus to software. Most of the contribution since the buyout is purely visual and makes it work better with other Connectwise software, effectively crippling any chance Control had of integrating with any other software or advancing features such as the chat window and info windows because they expect you to integrate with other Connectwise software.

Vorteile

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

Nachteile

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

In Betracht gezogene Alternativen

AnyDesk

Warum ConnectWise ScreenConnect gewählt wurde

This product is less in price.

Gründe für den Wechsel zu ConnectWise ScreenConnect

It has the best price.

Vorteile

The ConnectWise Control software allows our internal IT support to easily manage in house systems and Servers without requiring end user input. Our HelpDesk team uses ConnectWise Manage for our customers' systems and Control is a part of that software as well.

Nachteile

We have yet to find an issue or complaint with using this software. Initially, we had to manually update the clients when new versions came out but now that the updates are automatic the software functions to our complete satisfaction.