Nutzerbewertungen im Überblick
Über Cloudbeds
Cloudbeds ist eine cloudbasierte Hotelverwaltungslösung, die sich für kleine bis mittelgroße Hotels, Ferienwohnungen, Hostels und Frühstückspensionen eignet. Zu den wichtigsten Funktionen gehören Front-Office-Management,...
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- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Zeitverschwendung
DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.
Vorteile
Es war ok - es funktioniert für manche Leute.
Nachteile
Nicht flexibel genug - linked listings gehen nicht, zB
Antwort von Cloudbeds
Thank you for this review. While we are sorry our solution did not meet all of your property's needs, we appreciate the candid feedback. We are not aware of the billing details you mention, and we take those matters very seriously. Please reach out to us at [email protected] and reference this review if you would like to discuss further. Thank you again for providing your feedback.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Cloudbeds exceeds our expectations with SERVICE second to none1
A pure pleasure, start to finish. If you hae a small hotel this platform is for you.
Vorteile
It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel
Nachteile
nothing really... it meets all our needs and then some!
Antwort von Cloudbeds
Hi Christopher,
Thank you for taking the time to share your feedback about how easy Cloudbeds is to use on both mobile and desktop, along with the service. We appreciate it!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Cloudbeds, easy to use, very functional.
My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).
Vorteile
It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.
Nachteile
There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.
In Betracht gezogene Alternativen
SiteMinderGründe für den Wechsel zu Cloudbeds
I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in.Antwort von Cloudbeds
Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs.
With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.
Die besten Alternativen zu Cloudbeds
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Cloudbeds not Ready for Prime Time
Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor.
Vorteile
On the surface their reports look modern, but when actually using their reporting it is limited.
Nachteile
I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a
Antwort von Cloudbeds
Hi Roger,
Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
Cloudbeds
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
We have become loyal clients
I installed cloudbeds to be able to curb overbooking and it has served me very well. We had a manager that tried to change to another system and it was a disaster. I still dont understand why he tried to change.
Vorteile
Its very easy to use and implement and I am able to access it from my phone, so I can work from literally anywhere.
The game changer for me is the customer support which is always very very fast with well trained staff.
Nachteile
I am not able to tell quickly when looking at the calender which days are bank holidays. There should be a way to make those days a different colour. Also I wish there was more history on the blockage of dates (such as when the blocking was done).
Antwort von Cloudbeds
Thank you for giving us such a fantastic review, we truly appreciate your comment and feedback. Cloudbeds system was built based on the industry demand which is made possible by customers like you - we look forward to providing you with the best service for many years to come.
With regards to the suggestion, our product team is aware of the improvements that can be made to the calendar page, once we have future updates we will be sure to bring good news!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Happy hotelier finds peace and harmony with Cloudbeds!
Wonderful, glad we made the change from AutoClerk/MyHMS! :-)
Vorteile
Very clean and well thought out user interface, and the ever present search bar is my constant best friend.
Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support!
Nachteile
I really have found very little to complain about with this software.
1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status.
2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging.
Warum Cloudbeds gewählt wurde
To upgrade to a more current user interface and software we felt was focused on our type of hospitality business...i.e. small boutique hotel.Gründe für den Wechsel zu Cloudbeds
Really good integration of the primary tools a hotelier needs in an outstanding user interface. The quality of training/support materials and hearing from various sources that CB tech support is awesome.Antwort von Cloudbeds
Thank you for taking the time to leave us such a fantastic review! We are thrilled to hear your feedback as you are enjoying our centralized platform, and value your thoughtful comment as customer satisfaction is always a top priority.
Your feedback is also appreciated as it helps us analyze the gaps and areas we can improve. If you have any additional suggestions, please feel free to share via https://ideas.cloudbeds.com/ideas/new.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Get your business running in a couple of hours!
Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business.
Vorteile
I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software!
Nachteile
The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985! You guys could do so much better in terms of graphic design and options for each business!
Antwort von Cloudbeds
Thank you for leaving such a fantastic review for us, we truly appreciate your kind words and feedback, and are thrilled to hear that our core features are meeting your expectations.
With regards to the reservations page, it will be forwarded to our product team. Should you have any more suggestions, please don't hesitate to visit: https://ideas.cloudbeds.com/ideas/new.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Customer Service
Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be!
Vorteile
Customer service was great when I signed up and it was great for about a year.
Nachteile
You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .
In Betracht gezogene Alternativen
LodgifyGründe für den Wechsel zu Cloudbeds
Sounded better at the time. Pricing was the same and I liked who I was working with and he had told me he would be the go to guy when I needed something . I heard from him for about 4 months into it then he disapeared.Antwort von Cloudbeds
Hi Karin N,
Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more.
Cloudbeds
- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Versatile all in One PMS
The overall experience has been positive. I have been operating three small properties proven to be a great solution.
Vorteile
The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.
Nachteile
It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.
In Betracht gezogene Alternativen
WebRezProGründe für den Wechsel zu Cloudbeds
The flexibility of used and its cloud-based nature. Numerous integration possibilities.Antwort von Cloudbeds
Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Overall recommended but hope you can make some improvements
Vorteile
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful
Nachteile
the Booking Engine - not flexible enough.
PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Decision for Cloudbeds
So far, so good; we have just started Cloudbeds!
Vorteile
Enables integration to Quickbooks, very good support team
Nachteile
no reservation with click and drag, some features are complicated
Antwort von Cloudbeds
Hi Natja,
Thank you for taking the time to share your feedback about the integrations with Quickbooks as well as our support team. We appreciate it!
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Not Recommended
Not happy at all, I will pay more this time but will look forward for something easier with reports
Vorteile
Create a reservation and check out a guest
Nachteile
Reports and accounting. Balancing and occupancy reports
Antwort von Cloudbeds
Hi Gagandeep, thank you for sharing your feedback and we are truly sorry that your Cloudbeds experience did not meet expectations. We will try our best to improve our product and understand the differences in each customer's requirements.
Please don't hesitate to reach out to [email protected] referencing this review so that we can help you and discuss any further concerns or suggestions.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Deciding to change prices on their own....
negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace.
Vorteile
I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.
Nachteile
constant bugs. the support instead of helping you out they just send you articles uppon articles
Antwort von Cloudbeds
Dear Panagiotis,
Thank you for taking time to post your review. Your feedback helps us do better.
Over the past years, we have been building new solutions and making product improvements to help customers maximize revenue and increase occupancy. In order to continue providing customers with a world-class platform, prices had to be adjusted accordingly.
Please note that prior to applying any pricing changes, we sent a 30-day notice to customers. The same email notification was sent to your billing email on November 15, 2022.
Thank you for your feedback, and please do not hesitate to us at [email protected] if any concerns remain.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Happy with cloudbeds since we started 8 years ago
We started with cloudbeds about 8 years ago and since that the company keep grow and making life easier to property individual owners like me.
Vorteile
Easy to use and the connetion provide with defferent booking channel
Nachteile
I really like everything maybe the price for the othere service integration
In Betracht gezogene Alternativen
SiteMinderGründe für den Wechsel zu Cloudbeds
Beacause of the frondesk management, which is easy for everyone to work with.Antwort von Cloudbeds
Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is saving you time with a centralized platform. We look forward to providing you with the best service for many more years to come. Thank you for being a part of our journey as a loyal customer for this many years - Cheers to more reservations and happier guests!
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
User-Friendly, Constantly Improving & the Best Bang for our buck!
We have loved using Cloudbeds! It's helped us increase bookings, made email marketing super easy and
Vorteile
The ease of use is great. We train a lot of people and they can pick it up easily! I also love the ease of compatibility with OTA's, as well as the robust email marketing function. We have steadily increased our direct bookings and that feature alone is so valuable!
Nachteile
The lack of a Groups function (this is fairly common in hospitality software) and how it's pretty pricey to add. I also did not like the digital ticket system for customer support, but they recently introduced regional customer service reps which has been so helpful!
In Betracht gezogene Alternativen
Little HotelierWarum Cloudbeds gewählt wurde
We needed a system that could integrate seamlessly, and allow commission-free direct bookings, all within our price range.Antwort von Cloudbeds
Thanks, Sydney! We appreciate your review and product feedback and are delighted to hear about the great impact it has brought on your property.
About your suggestions on the Groups function, we will forward this to the responsible team so they can review again the pricing and also make the feature accessible to everyone. Please don't hesitate to send us more suggestions or ideas via [email protected] or at https://ideas.cloudbeds.com/ideas/new.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!
Just awful. Inadequate software for the industry and 2023.
Vorteile
Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.
Nachteile
Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals.
Antwort von Cloudbeds
Hi Svetlana,
Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
Cloudbeds
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Cloudbeds has gone downhill. I wouldn't recommend them.
Terrible. Looking for new options.
Vorteile
Multi channel integration options are pretty good.
Nachteile
Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers.
Antwort von Cloudbeds
Hi Greg,
Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Nice features and pricing, but needs better support.
Some aspects are really nice. Managing the channel reservations has become much easier, and managing reservations from our website has become easier. Cloudbeds is working to improve response time for support requests. If your company is already acquainted with a cloud based reservation and property management system, then Cloudbeds is worth considering. If you are making the change from an older, server based reservation system, find a software partner that provides comprehensive training and provides live support accessible by telephone. It is worth paying the extra money.
Vorteile
Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.
Nachteile
We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance.
Antwort von Cloudbeds
Thank you for this review, Laura. We are glad that the product is delivering value, and we are sorry that there were times when the service wasn't adequate for your needs. We are improving our Onboarding services and on-demand support in response to feedback just like this. We want to provide services that match the needs of our customers. Thank you again for the feedback.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Incredible software for the world of hotel reservations.
Using the CloudBeds system, it allows to have a better control of the reservations made in the establishment. Having a dashboard view of arrivals as well as your occupancy percentage allows you to make the right decisions when it comes to making modifications with our guests.
The colors used by the program are friendly to the eye, this is highly recommended for a person working an 8 hour shift in the reservations area as they are not difficult to read.
The convenience of having a software like this, is to be able to link it with your Poster software, which makes the guest accounts accurate, allows control and a better summary of stay for our customers,
Translated with www.DeepL.com/Translator (free version)
Vorteile
The best software we have found has worked for the organization of our reservations.
Regardless of the fact that its operation is almost intuitive, it is very easy to learn how to use. Its colors and calendar layout allow the user to have a better visibility of the available rooms and thus avoid overbooking.
Nachteile
The only thing I don't like is that it is not compatible with older versions of ios and android.
Antwort von Cloudbeds
Thank you for sharing your amazing feedback with us, Yoselin. We are thrilled to hear that you're finding our system productive and useful for the business.
You can run Cloudbeds on any mobile device using native browsers. If you require any assistance please feel free to reach out via [email protected].
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
They did not give what they offer- Misleading staff and ads
Very bad. I wouldnt recommend it to noone. There plenty of better options. Also sometimes connection cuts with booking so it doesnt send the price change.
Vorteile
Nothing is good. We did not like anything.
Nachteile
We wanted to use this softare to manage our small hostel with 28 beds.
We talked about the features that we will have with the plan that we were buying on the phone before buying.
They told us we will have 3 apps for free and shared inventory funcion is included.
After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free.
So We are informed in the begining wrong. We were thinking of two software to use, cloudbeds or Counter app. Counter app is half the price and comes these features with premium plan all included.
We wanted to cancel the membership, but look what they say, we can cancel but we do not refund.
So you cancel but take the money. Interesting. I never had this kind of issue in nowhere.
We are using just to save our money then we will cancel it for sure.
Antwort von Cloudbeds
Hi Engin,
We appreciate your feedback, and we apologize for any frustration you may have experienced. Thank you for speaking with a member of our hospitality Consultant Team to resolve this issue.
If you need additional assistance, please reach out to the team at [email protected]
Warm regards,
The Cloudbeds Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Good Support. Reliable, very satisfy, very good system
Vorteile
Support, reliable, problem of connection between OTA and the system is very rare
Nachteile
I was gonna leave this empty but it is compulsory to fill in. I would say a few nice function need to be integrated with the third party with extra cost, ex; online check in, excursion, communication, review
Antwort von Cloudbeds
Thank you for leaving us such an awesome review; we truly appreciate your feedback. We currently support third-party app integrations for different purposes that can benefit your property such as check-in, door lock, guest communications, and various other systems.
If you are interested to learn more, you can contact us at [email protected], and our team will be happy to help you.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Best Channel Management.
Very much easy like someone is standing with me every time to help.Move your hand but the brain part is automatically mobilized. You are using this software but you never feel strange about this software.Made well for all gorups of people.
Vorteile
Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.
Nachteile
Like least in this thing means there are no any software better than this software for hotel management.
Antwort von Cloudbeds
Thank you for taking the time and writing us such an amazing review, Mahesh. We are truly pleased to serve you as our loyal customer and are thrilled to hear how much you have been benefitting from the system and its impact on your business.
Cheers to more reservations and happier guests!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Cloudbeds
It has cut down on time in many ways, everything is so much more automated relative to my last system.
Vorteile
It was relatively easy to set up. Time consuming but that was OK.
Nachteile
I do not like the customer support aspect. I do not like that I write about a question & then have to wait for a reply and then actually deal with a variety of people. I don't feel like they understand what I am saying most of the time. The rep who assisted me at first [SENSITIVE CONTENT HIDDEN] was excellent and he has had to be the go between a few times to get the support team to understand what I am requesting. Just once I wish someone would pick up the phone and talk to me!
Antwort von Cloudbeds
Thank you for taking the time to leave us a fantastic review. We truly appreciate your comment and feedback about the system. Your feedback is always helpful which helps us understand the gap we can improve. We are currently working on providing better support options and we have recently introduced live-chat support. Please let us know if you have any concerns by reaching out to us via [email protected].
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Cloudbeds Review
Overall I am very pleased with my experience. The support team is very helpful and the system works for what I need.
Vorteile
Overall appearance and layout for a quick glance of bookings and the layers to find more detailed information.
The option to add additional services and costs to the room.
The Dashboard to view bookings due to come in on the day.
Email response to bookings by Cloudbeds
Nachteile
When amending bookings I dislike the automatic response to un assign room.
That you can't view set or larger periods of time on one screen in the calendar.
Rates and Availability / Base Rates - very long process to update system for each room category and changes in prices through high and low seasons.
Due to working in Indonesia and the time difference new booking don't appear in the Dashboard. If a booking was made after the reception closes but before midnight the reservation won't appear and we need to search for it to assign room and action booking.
Some processes such as split rooms or pricing per night can be slow and clunky.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Cloudbeds looks good, but that's about it. Basically no support whatsoever.
Learning experience. Don't go with companies that only have email support. We lost a few thousand dollars in business from their negligence.
Vorteile
Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts.
Nachteile
No support. When you have an issue, you email and wait. Then they say, "that's not possible, but put it on the idea boards so it can get voted on." And there it will sit for years. Daily workflow was terribly inefficient compared to our old system. The check in process took about 5 minutes longer with so many more clicks. Just to print something became a nightmare! Setting up rates and availability is a total pain initially, but then it gets so much worse. Instead of seasonal rate intervals with occasional rate increases for high demand dates, we have hundreds of rate intervals (cloudbeds creates automatically) that require tedious manually editing for each room type and each interval. All of this means hours of wasted time and energy spent where it should be minutes or even seconds. The cost. There are more robust PMS's out there for much less, period. Don't waste your time!!!
Antwort von Cloudbeds
Hi Keyvin,
We appreciate your feedback and are always looking for ways to improve. We definitely made some mistakes in this case, from which we will learn.
We prioritize our development based on the collective requests from our customers. In this case, you had some fairly unique requirements that we couldn't accommodate on your timeline.
We don't offer a call-in support line because we find it more efficient to get the information first and schedule the call once we have the details and can solve the issue, vs. asking our customers to wait on hold. From looking through your case, it looks like we averaged getting back to you within 30 minutes in most cases.