XCALLY Erfahrungen

Vorteile

Nach relativ kurzem Training ist man in der Lage, das Tool vollumfänglich selbständig einzusetzen. Die Integration mit 3rd Party Applications und Datenbanken ist spielend einfach, die meisten Funktionen lassen sich direkt per API ansteuern und somit in eigene Geschäftsprozesse einbinden. (Noch) nicht vorhandene Features lassen sich i.d.R. selbst nachbauen.

Nachteile

Die Optik des Agenten-Frontends wirkt ein wenig verstaubt, hier wären ein Update oder die Möglichkeit, Templates zu verwenden/entwerfen, wünschenswert.

Vorteile

Very easy to use and stable with great support.

Nachteile

flexibility and great features. I like every inch of this application.

In Betracht gezogene Alternativen

Vorteile

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

Nachteile

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Vorteile

It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.

Nachteile

Open channels. This feature will make this software rich in solutions

Vorteile

Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.

Nachteile

Open channel - Line, Open channel - Facebook

Vorteile

- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money

Nachteile

- Not many

Vorteile

- Work very well on Cloud based Services such AWS
- Easy to install and scalable
- User Friendly and solid client phonebar software
- Asterisk based, therefore integration with any telco provider not an issue
- Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Nachteile

- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

Vorteile

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Nachteile

High possibility of personnalisation request skills on the software to create amazing things.
It can be hard to start from nowhere with this kind of solution.

Vorteile

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Nachteile

Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

Vorteile

easy install, setup, management. friendly UI.

Nachteile

problem with performance for old install.

Vorteile

The user interfaces is the easiest think

Nachteile

Nothing particularly, the platform is very useful and friendly

Vorteile

Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.

Nachteile

Some features like agent to agent recording not available.

Vorteile

Its architecture and flexibility allow it to adapt to different customer requirements.

Nachteile

Only has native WhatsApp integration with Twilio.

Vorteile

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Nachteile

I don't find any important aspect of the software that i don't like

Vorteile

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Nachteile

nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Vorteile

it is a really great multi-channel system, easy to use, intuitive and with amazing integration possibilities

Nachteile

It would improve aspects of the marking system such as the rotation of outgoing DDIs in campaigns

Vorteile

Can be customised to your specific needs
Considering what you get in terms of features, and what you pay - it is a bargain
My team and supervisors love it!

Nachteile

Nothing comes to mind. Really pleased with the product

Vorteile

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Nachteile

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Vorteile

Multi-channel integration
Multiplatform clients
Modern UI look and feel
Extensible and CRM integrated via APIs
Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Nachteile

No automatic upgrade, it​ requires to be triggered via UI manually.

Vorteile

It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.

Nachteile

There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Vorteile

Build custom reports with MySQL queries on the GUI
Graphical call flow editor
Easy to use GUI
Asterisk based
Allows remote agents to use web browser as phone (WebRTC)

Vorteile

A lot of functions very useful for our business

Nachteile

Add more features to phonebar to improve agent functionality

Vorteile

Easy and the support team is excellent !

Nachteile

not so cheap, but it's worth it

Vorteile

Tiger Dial and Cally Square modules

Nachteile

Can't add custom content inside the dasboards

Vorteile

It allows easy management of many different communication channels. The UI is excellent both for admin and the agent. The system can be customized in many ways allowing us to use it in many ways.

Nachteile

I like everything about it. We do not have any issues