TrekkSoft Erfahrungen

Vorteile

It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.

Nachteile

Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.

In Betracht gezogene Alternativen

Rezdy und FareHarbor

Gründe für den Wechsel zu TrekkSoft

The Trekksoft system was designed by actual tour and activity providers which is why it uniquely solves specific problems that tour and activity providers face on a daily basis. Using input from real clients that use the software they are able to use technology to help organize a traditionally disorganized market.

Vorteile

All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities.

Nachteile

Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc.

In Betracht gezogene Alternativen

Bókun

Gründe für den Wechsel zu TrekkSoft

Bokun actually came later, I did checked out, but Trekksoft have more features. Also Trekksoft really helped me in the pandemic, when I could not pay my sub.

Vorteile

The support is amazing. Each time we needed help was really easy to get answer.

Nachteile

the limitations of the software. I meant by this that it doesn't allow (yet?) everything we might need.

Vorteile

Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

Nachteile

What I like least...here is the list:

-No quality customer service or person to speak to (especially on weekends which are our busiest days)
-A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it.
-The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click.
-Tons of bugs that have prevented customers from booking.
-Guests tell us all the time they cannot book
-Paypal doesn't work sometimes
-The app has to be shut down and reopened to be accurate
-The app has TERRIBLE and limited functionality
-We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up.
-I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street)
-Clients complain that confirmation emails go to spam

Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

Vorteile

- Clear pricing and commission based costs. One time setup fee, but no monthly charge, very important for a seasonal business as ours.- We set all our products and rates up ourselves, but could have given the information to the support team and they would have get us started, per their suggestion. Interesting if you do not have much time to get acquainted with the in and outs of the system.- Excellent booking app for sales agents, easy to make changes in capacities if needed.- Access to a clear guest manifest through the app at any time.- Very ease to reschedule or cancel a booking in the app.- Several integration options for your website.- Rendered clear and simple to the online customers

Nachteile

Adding a date for an activity cannot be done in the app, as far as I know, and I will just login via my browser.. I have not yet contacted support about this, because it is not a regular necessity for us and I can add it quickly via the browser.

In Betracht gezogene Alternativen

FareHarbor und Bókun

Warum TrekkSoft gewählt wurde

We started with Planyo many years ago, because it had no setup fee, was also commission based and sufficient for our needs at the time. It is however not that easy to use, has an outdated look and we could only accept online payments via PayPal.Trekksoft is more expensive, but saves us a lot of time, as the calendar and guest manifest are so easy to use for our needs. Their app is also much easier in use for our agents. Customers can have an easy, modern looking experience on our website and pay with all of the most common cards.

Gründe für den Wechsel zu TrekkSoft

Trekksoft offered the best information and support before we even had decided. It has all the features we need and also the most interesting pricing for our business.

Vorteile

TrekkSoft is very easy to use and it's features are crucial for our business. We have used it for the last 2+ years and no problems whatsoever. Implementation of the products is easy and the staff is very helpful in the process. It had made our business run smoothly especially in the process of handling the reservations manually. 5 out of 5 stars!

Nachteile

Setting up pricing category is a bit complicated when it comes to the number of the guests.

Vorteile

- Easy to make bookings (particularly with new mPOS) and to modify existing bookings
- Integrated own payment processing solution (Payyo) and integration with third party payment processing solution (if needed)
- Integrated channel manager (Experienced Bank) that connects with many OTAs
- Many customizable functionalities
- Excellent CSV/Excel exports and Zapier connection to process and data and build reports on another Business Intelligence tools
- Partner network makes it easy to cross sell and invoice activities between partners

Nachteile

- Requires a learning curve to set up the products properly
- Resource manager can be trickier to set it up properly

In Betracht gezogene Alternativen

FareHarbor

Warum TrekkSoft gewählt wurde

- Ease to amend existing bookings or add / change payments - Partner network functionality - Channel manager (API with major OTAs)

Zuvor genutzte Software

Rezdy und Regiondo

Gründe für den Wechsel zu TrekkSoft

- Ease to amend existing bookings or add / change payments options - Channel manager

Vorteile

adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand.
Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great.
once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation.

Nachteile

The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it.
it took me a while and a few emails from your team support to finally made the way I wanted.
I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.

In Betracht gezogene Alternativen

Stripe und Bókun

Gründe für den Wechsel zu TrekkSoft

the option of paying a commission per transaction and not a monthly fee. I was adding trekksoft on a time that I knew I was not going to have reservations, so that was the main reason why. the second reason was that when I was doing some research and ask you some questions about your options, you were very clear and helpful.

Vorteile

The possiility to mix, during the buying process, different product/services to get a final result ( booked product ) close to a " dinamic packaging " .

Nachteile

unfortuately the company do not sell specific booking for ( do not uderstand the potentiality ? or lack of knowledge of the niche markets possiility ? specific market ( diving / bike rental / sailing / motorbike rental etc ) this forced us to work hard to modifiy the bookin process till we got a close booking process for the market we focusing on . Is quite clear that there is a tremedous market for specific booking engine. In te meantime we consider this one, the best one to be used for your specific market that is ot focusing on a single product but a mix of those you sell and have a final one made by several of them.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu TrekkSoft

Great customer service, possibility to mix the resources to have almost a booking for dynamic packaging. App for the ticket reading via QR code..

Vorteile

Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too.

Nachteile

Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions.

Vorteile

Inter-connectedness with guest management, inventory management, accounting, marketing.

Nachteile

The system can be slow at times. The reports are not as strong as I need them to be. These are concerns they are addressing with me.

Vorteile

On-line booking system with payment options for customers. Support from the team if we need it. Understanding of the COVID situation that affected the tourism market and adjusting the pricing for using TrekkSoft products. We as a small company prefer to pay a commission on sales of our services rather than paying a yearly fee.

Nachteile

Info regarding the refunds that we made to our customers. It was a bit complicated to be sure that we properly refunded them and make sure not to do any mistakes in this process. We need also the information in an easy way that they were really refunded and when they were refunded. The best would be if we could get this info on our registered email.

Vorteile

Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general.

Nachteile

It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy.

Vorteile

It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

Nachteile

I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

Vorteile

What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system.

Nachteile

It would be great if TrekkSoft had Stripe as a payment option in the future.

Vorteile

all good but that most I like is the easy way to create products and sending the invoice to clientes.

Nachteile

all good, I would like to change by my self the minimum amount to transfer the money to our account.

Vorteile

I like the most that it is friendly to use.

Nachteile

The sure thing is we require to see all the information possible in every report. We hope to see all details of refunds, taxes, and discounts soon, all in a statement.

Vorteile

The possibility of having different options of cooperation. For time beeing I work with the pay as you go option and when business grows I can buy additional options.
Then I like the possibility of getting in touch and work with big activity providers like Viator, GetYourGuide and so on

Nachteile

Working together with some big activity providers the price structure (Group price / fixed price / Per Person price) have to be entered the way they want it. But this is rather the problem of the activity provider and not trekksoft and this is not a major issue. Further I dislike that tours have to be entered always in all choosen language. I have tours for the german market only and others for the english market only. The system does not allow me to offer tours in just one language.

Vorteile

We have been using TS for 3 years now and the customer service is just getting worse for every year. They have a support chat which normally answers you in 24-48 hours - if your lucky. Other services we use have answers in a couple of hours as a worst case scenario.

Nachteile

This customer service they are offering really sucks - STAY AWAY!

Vorteile

I no longer have to write emails after someone enquires or books - everything is automated, if I want it to be! Its Freeing up a LOT of time for me! HOORAY!

Nachteile

The software doesn't hold a clients credit card info so I have to ask for it again before or just after the trip which means i have to trust the client to pay the balance after the trip - or find a way to get online and pay just before the trip (difficult when people are already on vacation and may not find it easy to access wifi / internet to pay the balance. A bit nerve racking for me!
Also, it would be great to have a number to call someone for assistance when needed - I have had to wait a few hours sometimes for a response - thought someone does ALWAYS respond before long.

Vorteile

- Can be connected to many channels
- Easy to use
- Super responsive customer service

Nachteile

- Glitches happen
- Minor shortcomings, such as payout report doesn't give detailed information such as adult / child

Vorteile

I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools

Nachteile

The invoice and voucher that my customers receive are still difficult to me customize it

Vorteile

I like to have the fast reply from the help-desk, much appreciated. But sometimes they misunderstand the questions and gives wrong answer...

Nachteile

We want to have the possibility for our customers to do booking at TrekkSoft 2-3 years ahead of the expeditions. Today it's not possible, why?

Vorteile

Nothing, because they ripped us off, took our money and dissapeared. Nothing actually worked for us and I don't need to mention the worst customer service ever, they don't care about customer and I can just say it is a SCAM! Be careful.

Nachteile

No customer support, slow and too complicated system with too many featuers. They worst customer service ever, after we paid they dissapeared and never delivered anything! The system is not worth a penny! SCAM!

Vorteile

Love the fast support from the staff when I have a question.

Nachteile

When I have an issue and I let them know, they oftentimes make changes based on my suggestions or issues. Love this.