Pulseway Erfahrungen

Vorteile

I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson.

Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

Nachteile

I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

Vorteile

Easy to Implement and easy to use - very nice and clean GUI.
Patch management is great - the other extra features look amazing and will be trying those soon.
Security - after reading the Security Policy white papers - i feel more at ease that my clients data is secure.

What i love most is the fact that the Pulseway team are all ears - always keen to hear what their clients want and need - Also the fact that they are continuously updating/upgrading and adding new features.

Nachteile

No real cons at the moment - they are always keen to assist if i have any issues, which i haven't really had yet.
I would like to have ESET integrated into Pulseway - but they are looking into that.

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus, N-sight, Atera, NinjaOne und ConnectWise Automate

Gründe für den Wechsel zu Pulseway

Great value for Money Clean GUI and easy to implement - dont need hours and hours of training each time i have a new IT technician. Great support team - they are always keen to help wherever possible. I have not once ever heard "sorry, we cannot assist as that is our policy" as i usually get from other providers - They will ALWAYS make a plan to assist you - That alone is golden.

Vorteile

Very nice improvements since version 6.0. The organization of the logins and systems is much nicer and easier to use since v.5. Also having the integration for antivirus and 3rd party patches is a very nice to have.

Nachteile

-Sometimes the service times out and disconnects from the server and the service will need to be restarted.
-Can't save or locate the webroot product id in pulseway. You have to login to the dashboard of webroot to get this.
-needs an at a glance note on each system to identify primary user of system.

Vorteile

Very friendly GUI, easy to learn and to instruct others.

Nachteile

Lacks a lot of features present in other RMM solutions, pricing is fairly steep too when considering this.

Vorteile

Custom scripts, cross-platform compatibility, custom alerts

Nachteile

Core Pulseway software is excellent and reliable. Some of the peripheral things are less than stellar. The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work.

Vorteile

The mobile APP is excellent and the easy of usage

Nachteile

Some missing features when we started to use but it has evolved a lot. Currently just the need of a delayed restart of a server would be perfect!

Vorteile

easy to use and to deploy. Good reporting functionality. Patching and monitoring is super!

Nachteile

The PSA functionality is too much. It would be easier to select which modules you actually need. The remote desktop feature is very limited in comparison to Teamviewer. It would be nice to have a dutch translation.

In Betracht gezogene Alternativen

Atera

Gründe für den Wechsel zu Pulseway

Excellent customer relationship, direct contact with the people of Pulseway. They also value your input.

Vorteile

Ease of installation and ability to get up to speed with agents and advanced features. The mobile App is simply brilliant.

Nachteile

More support needed for Linux based systems to centralise changes in the main console. At the minute this is manual and in Linux done via a config file. Would like the ability to modify all centrally.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Pulseway

Ease of use, price, capability, big picture thinking.

Vorteile

Most importantly - getting to work quicker. With direct integration with various services used throughout your environment, Pulseway offers immediate access to resolving issues, without the need to hop between different management interfaces, control panels or other systems.

Consistent interfaces throughout their applications, be it the web interface, Windows or mobile apps.

A passionate and amazing vendor - suggestions are taken seriously and these guys genuinely take to heart any feedback you give them.

Constant improvements - they are always working towards improving their product and adding new features.

Nachteile

Nothing of importance - my last point noted with the Pros is the passion shown by the vendor - this nullifies any real shortcoming because every criticism/suggestion I've had has not only been attended to, but are slated for release with future updates!

Vorteile

Pulseway is easy to setup and use and very powerful. It works great for our needs.

Nachteile

The on negative is I wish it was a little more affordable so that I could use it on all of my machines instead of just the most critical. It's still way more affordable than others that offer similar features though.

Vorteile

We have been using Pulseway for 3 years system wide. Our IT team has until this year consisted of just me to support 14 sites. Most of my sites are relatively close with my closest at 1 mile and furthest 90 miles away. But I have one site in Colorado and another in Florida. Pulseway lets me manage all sites seamlessly. With their recent addition of 3rd party software updating, it is a more complete offering that makes our jobs so much easier.
Their phone app is what sold me on Pulseway and continues to provide the best remote tool that I’ve ever seen.

Nachteile

I come from a small MSP consulting background where we tried several different RMMs & PSAs but ended up using Continuum for our main system. I’ve also used SolarWinds in the past, Pulseway handles most of the tasks that Continuum and SolarWinds do, not 100% yet, but the few parts that are left out is room for improvement and growth.

Vorteile

Love that there is a mobile app for me to monitor everything from anywhere. It is simple to monitor and manage and takes difficult tasks and makes them easy. Every IT administrator should use it.

Nachteile

Some lag in functionality as it is a cloud product but not enough to put me off. Time difference between myself and support meaning I have to wait overnight to get some answers/action.

In Betracht gezogene Alternativen

Atera

Gründe für den Wechsel zu Pulseway

At the time it had a PSA module

Vorteile

Having the mobile app combined with the web portal allows me to manage my devices practically anytime anywhere! The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.

Nachteile

There hasn't been an update for the Win 10 App in a while. I would love an investment in this tool. But, I have moved to the web portal as a workaround. I would love to schedule deployment of Antivirus and scripting for when the next time a device checks in, not just when they are online.

Vorteile

Most features available across all platforms, pricing is great, adding new features on a regular basis is good too

Nachteile

Paying in local currency would be a great option to have, when logged in to the website a lot of space is taken up by unwanted or blank areas making it difficult to see all features in one page forcing us to scroll and even doing so the useful info is very limited so unable to see all the useful info in one page. Please see the Agent Status page under Antivirus as an example, almost 60% of the page has been taken up by blank spaces and huge buttons and only 5 systems can be viewed in one page.

Vorteile

We have been using this product for the past several years and find that we rely on it more and more each year. Out techs can check client workstations and servers at a glance. We are able to troubleshoot our clients issues instantly which helps keep costs down and clients very happy. This is a very affordable product with great flexibility and power to aid in IT operations. I would highly recommend it to other IT professionals.

Vorteile

Pulseway has many advantages. Firstly, it gives you the ability to administer your systems (servers, computers, etc) remotely, by including many features (command prompt, windows update, antivirus update, etc.). Secondly, it allows you to schedule jobs (e.g. windows update) or to execute tasks for all of your systems.

Nachteile

I believe that Pulseway has two disadvantages. Firstly, it is my opinion that the cost of this service should be reduced. Secondly, it should have the ability to wake up computers without the use of a static ip address (with the use of a broadband router).

Vorteile

It visually offers you the information you are looking for in an easy to read and intuitively presented manner. It saves me hours a week, days every month and at least a month every year to simply allow me to keep my workstations working optimally. A chain is only as strong as it's weakest link. Pulseway makes my links stronger!

Nachteile

The leg work needed to set up correctly. Manually setting each PC to Wake on LAN, Name changes, Writing scripts, etc... Sometimes I feel that this product is really 3 in one. However the cohesion of it all is broken. I don't often use the remote software, relying heavily on Microsoft RDP. Or simply just walking to their location. If the remote option was in the same space I would find the CPU or the Updates, than I would utilize it more. Same with Webroot, my antivirus, I find myself using the Pulseway to install the software on other's PCs, however I lack in utilizing the full benefits because of the many steps needed to.

Vorteile

Pulseway was very easy to deploy and provides excellent overview of all assets being monitored.
The ability to remotely check the status of servers or workstations, restart services and set alerts for common tasks is excellent.

Nachteile

The reporting feature is OK but could be a little more flexible with the types of reports produced.

Vorteile

Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use.

Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.

Nachteile

Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's.

Overall however, a fantastic product for MSP's.

Vorteile

great dashboard and access from you mobile.

Nachteile

we haven't found one, but it would be great to have similar application on your desktop that having it on you phone.

Vorteile

Hands down, the phone app. We can monitor and control nearly all aspects of our client's environments from the app. Extremely flexible allowing many customizations at the client level or through the use of policies.

Nachteile

Notifications for offline systems are sent at five minutes.
No PagerDuty integration for offline systems.

Vorteile

Pulseway's RMM system allows remote management of systems and a handy ticketing system in the PSA as well. Compared to other offerings on the market that I looked at its quite competitive price wise, and every 6 months new features are release.

Nachteile

Sometimes lacks a bit of polish, but this is a system mostly for IT pros so not a deal breaker.

Vorteile

Patch & restart servers/devices - on Sundays without having to logon. Saves 2 hours in my week at least. Most users don't even know downtime occurred.

Nachteile

ALERTS ALERTS ALERTS - I need to manage thosebetter. Great feature but blink an eye & they grow in numbers at an alarming rate.

Vorteile

Gives an abundance of end client information in an easy and (somewhat) intuitive interface. OS and software inventory are very useful.

Nachteile

- Although not a big problem, I noticed that with the new version, renaming can only be done on the machine itself or by using the Pulseway Dashboard. Moving to a different group can only be done on the machine itself or the WebApp.
-

Vorteile

Ease of use and setup. Customer service is wonderful. As an MSP, I get a weekly call or email from my account rep to make sure everything is working correctly. Has a great phone app that allows us to do just about everything mobile.

Nachteile

No issues. Software works as designed.