PagerDuty Erfahrungen

Vorteile

Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

Nachteile

PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

Vorteile

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Nachteile

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

In Betracht gezogene Alternativen

SolarWinds Service Desk

Gründe für den Wechsel zu PagerDuty

Pager duty was cheaper, had more functionality and could auto-resolve tickets with service now.

Vorteile

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

Nachteile

Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

Vorteile

The best thing about PagerDuty is how simple it is to use and how you can make notification rules for different group. I can get alerts instantly, even when I'm not at my desk with the real-time notification. The mobile app is also super handy since I can keep updated on the go. Nonetheless, the integration with our platform was splendid.

Nachteile

The only thing that we like least about PagerDuty is sometimes the notifications can be slow to be appeared. But this is not a big deal at all and does not ruin my experience.

Vorteile

- Great integration support
- Mobile app works great and continues to get frequent updates
- Flexible configuration options without being overly complicated
- Allows us to easily manage our after-hours roster and schedules
- Ability to create incident reports is a great time saver

Nachteile

- Pricing is a bit more than some competitors

In Betracht gezogene Alternativen

OpsGenie

Warum PagerDuty gewählt wurde

The manual process was confusing to everyone and a pain to maintain.

Gründe für den Wechsel zu PagerDuty

PagerDuty is a more polished product and it meets our needs better.

Vorteile

Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Nachteile

The Mobile app sometimes has issues refreshing when there is a lot of activity.

In Betracht gezogene Alternativen

OpsGenie

Gründe für den Wechsel zu PagerDuty

Price, features, ease of integration, ease of use.

Vorteile

Seamless workflow management, once the workflow is setup everything works just as expected. PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Nachteile

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

Vorteile

PagerDuty takes the complication out of scheduling and lets us focus on keeping our services up and healthy. We set the schedule and forget about it.

Nachteile

The Terraform provider is very buggy. We often find we have to go through multiple rounds of guess and check to get Terraform config to match up with how we want it to end up in PagerDuty. I understand that Terraform is not the primary UX you are focused on but for Terraform power users managing many teams and services it is indispensable.

In Betracht gezogene Alternativen

OpsGenie

Gründe für den Wechsel zu PagerDuty

PagerDuty was really the only game in town when we started with you, but we've looked at the alternatives based on price alone.

Vorteile

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Nachteile

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Vorteile

PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.

Nachteile

There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.

Vorteile

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana). Overrides available for scheduled rotations. Custom alert sounds was a nice touch.

Nachteile

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

In Betracht gezogene Alternativen

OpsGenie

Gründe für den Wechsel zu PagerDuty

Robust features and ease of use

Vorteile

This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not,

so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise

there are different type of alerts hards and soft, so we can set different notification methods for both,

supported notification mediums, phone call, SMS, app notification, email etc..

We can add note for all alerted insedents,

we can see the history of alerts and to come to a conclusion and fix it for a long term,

they have a great support team

Nachteile

I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call

Vorteile

Good customer support, documentation and API

Nachteile

Lack of filtering/search options. Not possible to search for specific alerts without the use of the API. It's a pain.

No audit logs to see who made changes and what the changes are. Lack of features in the PagerDuty slack plug-in as compared to other alternatives such as OpsGenie

In Betracht gezogene Alternativen

OpsGenie

Vorteile

Pagerduty is one of the premium product that provides the best oncall features for any organization which is looking less manual ways to manage the escalation, Pagerduty provides web interface along with Mobile app and integration with lot of API's (e.g Slack) which makes this product very useful for Infrastructure,DBA and Help Desk teams.

Nachteile

So far i don't see any noticeable short coming which need to be explored ,i have they will add more features in their mobile app along with little bit more stability as sometime their mobile app crashes on Andriod.

Vorteile

As a 24x7 operations team, we heavily rely on Pagerduty to route alerts from a number of our monitoring systems to the right person in a shift.
Pagerduty provides with API integrations with almost all major monitoring tools to make the setup really easy.
We also use the reporting feature to do an incident review to look back on what were the alerts that happened over the week.

Nachteile

UI for creating schedules is not too user-friendly.

Yet to explore all features but so far so good.

Vorteile

PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free.

Nachteile

The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money.
I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only.

Vorteile

Integration with monitoring software is extremely powerful. My team integrates PagerDuty into Slack which increases the visibility for the times other team members are not on call.

The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Nachteile

PagerDuty cannot penetrate do not disturb mode on my iPhone. This means I have to turn off other notifications on my phone when I sleep. A minor annoyance for an otherwise great product.

Vorteile

I love how easy PagerDuty is to configure and it's flexibility to support a number of escalations, services, and rotations. We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients. The email and API integrations allow us to customize when we receive alerts and who they are routed to. Working smarter, not harder.

Nachteile

N/A - For real, I really like this software

Vorteile

Ease of alerting and notifications. Very easy to use.

Nachteile

The roles was not very granular initially.

Vorteile

Flexibility in paging options
Integration with other systems
Flexible schedules
Scales well as company grows

Nachteile

Some menus are confusing and options are sometimes hard to find.
Needs more integration points for third party software.
Manual escalations to other teams not very clear.
Wish all paging numbers were well known in order to add to phone contact list.

Vorteile

Once monitoring is set up, PagerDuty is peace of mind that our systems are up and running. Something goes wrong, we are alerted right away to take action. The app is what we use the most, specially off hours.

Nachteile

I don't know any conns to be honest. We use it for years and it simply works.

Vorteile

Pager duty is easy to use and setup. Managing multiple schedules is charmingly easy.
Receiving and responding to pages is simple, with a mobile interface that you can still use through bleary-eyed 3am wake ups.

Nachteile

It can be a little cumbersome to get multiple-schedule rotations in sync

Vorteile

It solves many of our problems for alerts escalation. I used PagerDuty so far in 3 companies, and it solves many problems.

Nachteile

Web interface is a bit difficult to use. For example: when editing on call schedules — for each edit there's no way to return to previous screen, always I need to go to the top menu, select menu item, another menu item. It can be quite time consuming.

Vorteile

The fact that I could get to my alerts and incidents from virtually anywhere, be it when I am working in my office using my machine, or travelling using my phone. I am able to action my incidents and or issues with ease and utmost priority

Nachteile

I wouldn't say there is a thing I dont like.

Vorteile

Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

Nachteile

The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.