NetSuite Erfahrungen

Vorteile

We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.

Nachteile

The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.

In Betracht gezogene Alternativen

Zoho CRM, SYSPRO, Salesforce Sales Cloud und Acumatica Cloud ERP

Warum NetSuite gewählt wurde

We needed a more robust and flexible tool to improve our commercial capabilities.

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu NetSuite

We did a cost / benefit analysis and NetSuite CRM had the highest score.

Vorteile

SuiteCommerce offers all the features you need for a successful eCommerce implementation.

Nachteile

The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.

In Betracht gezogene Alternativen

Shopify Plus

Warum NetSuite gewählt wurde

We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.

Zuvor genutzte Software

AspDotNetStorefront

Gründe für den Wechsel zu NetSuite

We had little option but to agree to implement SuiteCommerce for the division it was to be used for.

Vorteile

It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.

Nachteile

There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.

Vorteile

Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.

Nachteile

Ease of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.

Vorteile

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Nachteile

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

In Betracht gezogene Alternativen

Sage Intacct

Warum NetSuite gewählt wurde

We used to keep our accounting in four different software, with subsidiary eliminations being done totally manually. It wasn't scalable anymore and we needed a tool that would allow for more automation and less data entry as well as easier reconciliations between subsidiaries and currencies.

Zuvor genutzte Software

Sage 50cloud Accounting, QuickBooks Desktop Enterprise, Quickbooks Online und Microsoft Excel

Vorteile

I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K.

Nachteile

Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

We felt it was necessary for growth of the company

Zuvor genutzte Software

QuickBooks Online Advanced

Gründe für den Wechsel zu NetSuite

Previous experience

Vorteile

It's nice to have the freedom to tailor pretty much anything your company needs. Additionally, if you are prepared to pay money, you can have your system perfectly meet your company's business procedures.

Nachteile

And it becomes much more expensive when you realize that most of what you are paying for is truly quite subpar and that you must purchase extra software or SAAS to make up for its limitations.

Vorteile

CRM features and the ability to track sales, send out contracts, and view commissions

Nachteile

cost is higher than most competitors, but Netsuite provides probonos and discounts

Vorteile

It is generally pretty easy to pull together informative reports.

Nachteile

Sometimes it takes a ton of clicks to get where you’re going. Wish it integrated with more.

Vorteile

Very good for small enterprises. It transfers mathematical transactions to the ledger with multiplication accounts, invoices and revenue analyzes, and is subject to development and the development of new featuresThe software is very useful and can provide you with all the required information at the click of a button.

Nachteile

There are too many unexpected error messages and error messagesOther departments complain about it every day including production, engineering and purchasing

Vorteile

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Nachteile

Owned by Oracle now. Cost keeps increasing.

In Betracht gezogene Alternativen

Openbravo, SYSPRO, Sage Intacct, Epicor for Distribution, Brightpearl und JD Edwards EnterpriseOne

Warum NetSuite gewählt wurde

Wanted cloud solution with multi-company and multi-currency capabilities.

Zuvor genutzte Software

AccountEdge

Gründe für den Wechsel zu NetSuite

100% cloud based from beginning, most configurable and easy to use.

Vorteile

All in one database that meets the needs of many size businesses. Allows for extensive customizations and scripting. Integrates with many 3rd party systems.

Nachteile

Net Suite has become a very large company with many different departments. It has lost that start up and cutting edge technology vibe. Getting quick and effective support can be hard due to the many layers of project managers, account managers, and departments. A cloud based UI can be slow at times.

In Betracht gezogene Alternativen

Sage Intacct und Dynamics 365

Warum NetSuite gewählt wurde

Our volume of transactions and products exceeded QuickBooks capacity.

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Not a legacy system . . better technology and capabilities.

Vorteile

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Nachteile

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

In Betracht gezogene Alternativen

Dynamics 365 Business Central

Warum NetSuite gewählt wurde

We out grew QuickBooks and NetSuite allowed us to automate some of our accounting functionality.

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Bigger ecosystem. More value for the money spent.

Vorteile

The ese of the dashboard arrangement and the easy and structured flow of information. Also have key information's related to my official e mail by Net Suite. Before use of Net suite we use to doo all supply chain coordination's and stock management, delivery issuing, order tacking by semi Manuel and had too much paper work on a daily basis. Once net suite was implemented during transition period and now the process is at very much ease, also currently day to day work is easy and information's for conclusions are at finger tips.

As a final word, our total supply chain and finance processing, including and warranty information's back tracking has become a very easy and structured process of ease.

Nachteile

I really cannot think of any cons, because our implementations team could always customize the s/w as our needs, so its a very smooth operation

Vorteile

Ease of use - Ability to easily integrate with other software. Highly customizable

Nachteile

Fixed Asset Module could be improved. Bank reconciliation tool could be improved. Payment processing tool could be improved. Too many extra modules and features that you have to pay for which should come in the standard product.

In Betracht gezogene Alternativen

SAP BusinessObjects Business Intelligence

Warum NetSuite gewählt wurde

Quickbooks did not have enough capability for our business

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Netsuite was mcuh more affordable

Vorteile

Easy to use for non-technical employees, robust.

Nachteile

It is slow, slow, slow to load and save forms.

In Betracht gezogene Alternativen

SAP Business One und Sage 100

Warum NetSuite gewählt wurde

We maxed out the size of the company file.

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu NetSuite

Price, size of my company, salespeople were nice.

Vorteile

NetSuite is a dynamic platform which easily handles our needs for multiple subsidiaries and access around the world.

Nachteile

As with most things, the cost does increase as more features are added. However, this is still very reasonable considering the quality of the application and the services provided!

Vorteile

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Nachteile

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

Vorteile

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Nachteile

However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.

The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.

Vorteile

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Nachteile

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Vorteile

Ease of use. It's very intuitive so a new learner can grasp the functions quite fast.

Nachteile

A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.

In Betracht gezogene Alternativen

Dynamics 365

Warum NetSuite gewählt wurde

Scale up

Zuvor genutzte Software

Dynamics 365

Gründe für den Wechsel zu NetSuite

Ease of use

Vorteile

Ease of use, short learning curve. All financials are in place

Nachteile

Multiple currency reporting is not very flexible

In Betracht gezogene Alternativen

Sage Intacct und Dynamics 365

Warum NetSuite gewählt wurde

Cost and more user friendly design

Zuvor genutzte Software

JD Edwards EnterpriseOne

Gründe für den Wechsel zu NetSuite

Cost and experience

Vorteile

Out-of-the-box functionality
Ease of use
Cloud, cloud, cloud!
Overall very stable platform
Fully customizable*
API allows for endless integrations

Nachteile

Implementation can be a nightmare depending on who you get and how proactive you are in advocating for your needs.
Lots of customization options, but you will need a good hire or a big wallet for the Netsuite Solutions Consultants.
Not simple for your average non-tech user to understand all of the system functions
UI is not pretty
Support is lacking -- better of troubleshooting on your own unless you want to shell out (a lot of) money for the mostly useless support/consultants.

Vorteile

NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

Nachteile

It can be confusing to figure out how to set up your "Dashboard" for your own specification & usage. Other than that there isn't anything that we don't like about NetSuite!!

Vorteile

It's a web-based ERP, so it does basically anything you ask it to (or are will to pay for it to do). Once you get the hang of it, it's an awesome tool for ordering, receiving, production planning, accounting, etc. Customizable dashboard puts the right info in front of me.

Nachteile

1. It's web-based, but it's slowwwwwwww. Far and away the slowest software I use on my desktop (Mac). Sign in on the iPad Pro? It'll add an hour to my day waiting for page loads.
2. Everything costs extra. We currently pay for a third-party software to connect our Shopify store to NetSuite. Heard there was now a native NetSuite-Shopify connection. Tried to connect - turns out, you've got to pay for that too. Don't get me wrong - it's powerful stuff, but anything that's not part of the basic package is going to cost you. Negotiate!